Jira Service Management Status

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.

Identified: We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available.

Investigating: We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more.

Investigating: We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.

Resolved: The issue has now been resolved, and the service is operating normally for all affected customers.

Monitoring: The issue has been resolved, and services are now operating normally. Some customers may still experience delays when searching for data changed within the last hour, while new data continues to be indexed. We'll continue to monitor closely to confirm stability.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We have restored core search functionality and services are operating again, but some customers may still experience delays when searching for data changed within the last hour while new data continues to be indexed. We are actively working to complete reindexing and will update this page as performance fully recovers.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: Confluence and Jira search reliability is improving, and we expect full recovery shortly; we will continue to closely monitor the services to ensure they remain stable.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Identified: We are also aware of impact as a result of these search failures to Customer Service Management, Asset Reports, Jira Service Management and dashboards within Focus. Our team have identified the potential root cause of the issue and our teams are working with urgency on a resolution. We will provide further update within 1 hour.

Investigating: The impact of this incident is now understood to also be impacting search in Jira and Confluence, as well as additional downstream impacts to Rovo Chat, User Management, Administration and Guard.

Our team is continuing to investigate with urgency and we will provide further update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Investigating: Our team is aware that users are currently experiencing errors while attempting to search in Confluence and Jira. Our team is investigating with urgency and will be providing an update within 1 hour.

Resolved: On April 13, 2026, between 05:49 a.m. and 06:25 a.m. UTC, some users were unable to log in to Atlassian products with their Atlassian accounts. The underlying issue has been addressed, and authentication services have remained stable with no new impact observed.

Monitoring: Atlassian account login services are now operating as expected, and we are not observing new errors. We continue to closely monitor our systems to ensure they remain stable. We will provide another update within 60 minutes or sooner if we detect a change in status.

Monitoring: Our team is aware that some users were unable to log in to Atlassian products with their Atlassian accounts. While we believe this issue is now resolved, we are continuing to monitor all products and services for any ongoing impact.

Our team is investigating with urgency, and we will provide an update within 1 hour.