Jira Service Management status is Operational

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Jira Service Management Email Requests

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Active Incidents

No active incidents

Recently Resolved Incidents

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
Started 27 Dec 2025 02:48:18 (7 days ago), resolved 27 Dec 2025 05:20:21 (6 days ago)
Critical Incident
Resolved
Jira Service Management Email Requests

We have identified an issue with outbound email delivery and mobile push notifications that is impacting Atlassian Cloud customers across all products. Importantly, customer support tickets are unable to be generated during this time. We apologise for any inconvenience this may cause. We are currently investigating and will provide more information as it becomes available.

Jira Service Management Outage Survival Guide

A step-by-step guide to help you survive a Jira Service Management outage
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    Jira Service Management Components

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    Jira Service Management Web

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    Jira Service Management Service Portal

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    Jira Service Management Opsgenie Incident Flow

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    Jira Service Management Opsgenie Alert Flow

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    Jira Service Management Opsgenie Incident Flow

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    Jira Service Management Opsgenie Alert Flow

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    Jira Service Management Email Requests

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    Thu 1
    now
    Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
    Started 27 Dec 2025 02:48:18 (7 days ago), resolved 27 Dec 2025 05:20:21 (6 days ago)
    Critical Incident
    Resolved
    Jira Service Management Email Requests

    We have identified an issue with outbound email delivery and mobile push notifications that is impacting Atlassian Cloud customers across all products. Importantly, customer support tickets are unable to be generated during this time. We apologise for any inconvenience this may cause. We are currently investigating and will provide more information as it becomes available.

    Jira Service Management Authentication and User Management

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    Jira Service Management Purchasing & Licensing

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    Jira Service Management Signup

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    Jira Service Management Automation for Jira

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    Jira Service Management Assist

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    Jira Service Management Alternatives