Jira Service Management Status

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Between 15:09 UTC to 17:16 UTC, some customers experienced partial outage for Jira Work Management, Jira Service Management, and Jira viewIssue, createIssue and editIssue caused by a faulty code rollout. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The root cause is still being investigated and will be provided in the post incident review. The conditions that cause the errors are being addressed and we're actively working on a permanent fix. The issue has been resolved and the services are operating normally.

Investigating: Impact

Jira Software users are experiencing service degradation in viewIssue and createIssue. This issue affects multiple regions, with noticeable impacts on user functionalities across these experiences. This is potentially affecting Jira Service Management and Jira Work Management.

Next Steps - The team is investigating and further communications will be provided in 60 minutes.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

Resolved: Confirmed that the incident has been resolved and the automation rules are executing as expected.

Monitoring: The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.

Identified: We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.

Investigating: Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.

Resolved: Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

Investigating: We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

Resolved: Incident has been resolved.

Investigating: Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.

Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.

Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.

We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

Investigating: Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

Investigating: We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.