CC Status: check for CC outages and issues

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Active Incidents

Salesforce Connection Failure

Started 2 Dec 2025 17:42:26 (2 months ago), still ongoing

Minor Incident

Monitoring

Salesforce Integration

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

Monitoring: The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection.

To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/customer-communities-cc-17/communities-salesforce-integration-restoration-guide-29962

13 Dec 2025 22:43:28 (1 month ago)

Identified: The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

2 Dec 2025 17:42:26 (2 months ago)

Identified: We are continuing to work on a fix for this issue.

22 Nov 2025 19:48:23 (2 months ago)

Identified: The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

22 Nov 2025 19:36:11 (2 months ago)

Identified: Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

22 Nov 2025 02:57:56 (2 months ago)

Identified: This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

21 Nov 2025 14:01:13 (2 months ago)

Investigating: We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

21 Nov 2025 12:47:06 (2 months ago)

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Recently Resolved Incidents

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CC Status of our EMEA Community Infrastructure

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Product Updates Module

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Productboard Integration

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Reporting & Analytics

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Salesforce Integration

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Salesforce Connection Failure

Started 2 Dec 2025 17:42:26 (2 months ago), still ongoing

Minor Incident

Monitoring

Salesforce Integration

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

Monitoring: The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection.

13 Dec 2025 22:43:28 (1 month ago)

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

2 Dec 2025 17:42:26 (2 months ago)

Identified: We are continuing to work on a fix for this issue.

22 Nov 2025 19:48:23 (2 months ago)

22 Nov 2025 19:36:11 (2 months ago)

22 Nov 2025 02:57:56 (2 months ago)

21 Nov 2025 14:01:13 (2 months ago)

Investigating: We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

21 Nov 2025 12:47:06 (2 months ago)

See all updates

Search Functionality

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Skilljar Integration

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Spam Filter

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Single Sign On (SSO)

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Text Editor

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Topic Creation

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Zapier Integration

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Zendesk Integration

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User overview

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CC Status of our US Community Infrastructure

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Status of our US Community Infrastructure

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Email Notifications

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Product Updates Module

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Productboard Integration

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Reporting & Analytics

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Salesforce Integration

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Salesforce Connection Failure

Started 2 Dec 2025 17:42:26 (2 months ago), still ongoing

Minor Incident

Monitoring

Salesforce Integration

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

Monitoring: The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection.

13 Dec 2025 22:43:28 (1 month ago)

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

2 Dec 2025 17:42:26 (2 months ago)

Identified: We are continuing to work on a fix for this issue.

22 Nov 2025 19:48:23 (2 months ago)

22 Nov 2025 19:36:11 (2 months ago)

22 Nov 2025 02:57:56 (2 months ago)

21 Nov 2025 14:01:13 (2 months ago)

Investigating: We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

21 Nov 2025 12:47:06 (2 months ago)

See all updates

Community Search

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Skilljar Integration

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Spam Filter

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Single Sign On (SSO)

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Text Editor

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Topic Creation

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Zapier Integration

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Zendesk Integration

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User Overview

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CC Status

Real-time updates of CC issues and outages

CC status is Operational

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Status of our EMEA Community Infrastructure

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Customise mode

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Embeddable Widget

Events Module

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Gainsight Integration

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CC Status of our US Community Infrastructure

Status of our US Community Infrastructure

API

Customise mode

Email Notifications

Embeddable Widget

Events Module

Topic Moderation

Freshdesk Integration

Gainsight Integration

Gamification

Groups Module

Ideation Module

Knowledge Base

Mega Menu

Phrases

Private Messages

Product Updates Module

Productboard Integration

Reporting & Analytics

Salesforce Integration

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Single Sign On (SSO)

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