VanillaSoft status is Operational

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VanillaSoft VoIP/SMS

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Active Incidents

No active incidents

Recently Resolved Incidents

VoIP Inbound Calls (Clarity)
Started 13 Oct 2025 14:51:15 (11 hours ago), resolved 13 Oct 2025 15:13:31 (11 hours ago)
Incident without Impact
Resolved
VanillaSoft VoIP/SMS

We are investigating reports that some clients may be experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

Impact: This may result in abnormal delays or an inability to receive inbound calls for some users. Some call quality issues may also be present

We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

VoIP Inbound Calls (Clarity)
Started 7 Oct 2025 20:37:09 (6 days ago), resolved 7 Oct 2025 21:12:32 (6 days ago)
Major Incident
Resolved
VanillaSoft VoIP/SMS

We are investigating reports that some clients maybe experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

Impact: This may result in abnormal delays or an inability to receive inbound calls for some users.

We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

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    VanillaSoft VoIP/SMS

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    VoIP Inbound Calls (Clarity)
    Started 7 Oct 2025 20:37:09 (6 days ago), resolved 7 Oct 2025 21:12:32 (6 days ago)
    Major Incident
    Resolved
    VanillaSoft VoIP/SMS

    We are investigating reports that some clients maybe experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

    Impact: This may result in abnormal delays or an inability to receive inbound calls for some users.

    We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

    VoIP Inbound Calls (Clarity)
    Started 13 Oct 2025 14:51:15 (11 hours ago), resolved 13 Oct 2025 15:13:31 (11 hours ago)
    Incident without Impact
    Resolved
    VanillaSoft VoIP/SMS

    We are investigating reports that some clients may be experiencing an issue affecting inbound calls with one of our carriers. Our team is actively investigating the cause and working with the carrier to resolve this as quickly as possible.

    Impact: This may result in abnormal delays or an inability to receive inbound calls for some users. Some call quality issues may also be present

    We will provide an update as soon as more information becomes available. If you have any questions or concerns, please reach out the Customer Support Team.

    VanillaSoft.com WebSite

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