VanillaSoft status is Operational

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VanillaSoft Web Application

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Active Incidents

No active incidents

Recently Resolved Incidents

Some Clients Unable to View Call Recordings in Clarity
Started 28 Oct 2024 18:34:31 (7 days ago), resolved 29 Oct 2024 13:06:08 (7 days ago)
Major Incident
Resolved
VanillaSoft Web Application

Our VanillaSoft VoIP Team is currently investigating reports that some VanillaSoft clients are unable to view or retrieve call recordings in their Clarity Portal.

This issue was identified as a result of a load balancer failure affecting the Oracle database servers where the recordings are stored.

We apologize for any inconvenience caused by this disruption and appreciate your patience as we worked to restore full service functionality.

For further assistance, please reach out to our VanillaSoft support team.

VanillaSoft Outage Survival Guide

A step-by-step guide to help you survive a VanillaSoft outage
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    VanillaSoft Components

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    VanillaSoft Web Application

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    Some Clients Unable to View Call Recordings in Clarity
    Started 28 Oct 2024 18:34:31 (7 days ago), resolved 29 Oct 2024 13:06:08 (7 days ago)
    Major Incident
    Resolved
    VanillaSoft Web Application

    Our VanillaSoft VoIP Team is currently investigating reports that some VanillaSoft clients are unable to view or retrieve call recordings in their Clarity Portal.

    This issue was identified as a result of a load balancer failure affecting the Oracle database servers where the recordings are stored.

    We apologize for any inconvenience caused by this disruption and appreciate your patience as we worked to restore full service functionality.

    For further assistance, please reach out to our VanillaSoft support team.

    VanillaSoft Legacy Application

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    VanillaSoft VoIP/SMS

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    VanillaSoft.com WebSite

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    VanillaSoft Alternatives

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    Salesloft Web Application

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    MacOS 15 Update Impacting Dialer
    Started 24 Sep 2024 15:35:25 (1 month ago), still ongoing
    Incident without Impact
    Monitoring
    Salesloft Web Application

    The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues.

    The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved.

    We will continue to post updates as we receive them.

    Salesloft Connect (Chrome Extension)

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    Google Calendar UI Update Requires Salesloft Chrome Extension Update
    Started 28 Oct 2024 15:57:46 (7 days ago), still ongoing
    Minor Incident
    Monitoring
    Salesloft Connect (Chrome Extension)

    Google updated the UI of their calendar over the weekend and there were several breaking changes that were occurred in the new Salesloft Chrome Extension as a result. The Salesloft Engineering team has already fixed several issues. To take advantage of those fixes, please go to the Salesloft Chrome extension and confirm that its on v1.3.10. If it isn't, you simply press the "Reload" button to update it to the latest available version.

    One issue that will be addressed with the next version of the extension (v1.3.11) is that MS Teams and Zoom meeting links are being erased from invites after lofting. This fix has already been sent to Google for approval. This can take between a few hours and a couple of days. Please update the extension to v.1.3.11 as soon as it's available. Keep an eye on this status page for updates.

    See all
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    Close Application UI

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    Close API

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    See all
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