VanillaSoft Status

Investigating: We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application.

Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible.

We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available.

Next Update: Within 30 minutes, or sooner if significant progress is made.

Resolved: Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved.

We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally.

If you continue to experience any issues, please contact Customer Support for assistance.

Thank you for your patience and understanding while we worked to resolve this incident.

Monitoring: Our Engineering team has implemented changes that have restored the affected services.

At this time:

Log in to VanillaSoft has been restored. Contact navigation and search functionality have been restored.

We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable.

Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.

Identified: We have confirmed that users are once again able to log in to VanillaSoft.

While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution.

We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in.

Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible.

We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available.

Next Update: Within 30 minutes, or sooner if new information becomes available.

Thank you for your patience and understanding.

Resolved: The performance incident affecting the VanillaSoft platform has been fully resolved.

Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved.

If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist.

We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.

Monitoring: A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform.

Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability.

If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly.

Thank you for your patience and understanding throughout this incident.

Identified: Tonight, the team will be deploying an update to the Vanillasoft database.

To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable.

Maintenance Window

Date: Monday, July 20th

Start: 11:50 pm EDT | 8:50 pm PDT End: 12:10 am EDT (Tuesday) | 9:10 pm PDT

This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services.

We appreciate your continued partnership.

Identified: Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform.

The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions.

We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes.

Thank you for your continued patience and understanding.

Investigating: Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.

At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.

There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.

We will continue to provide updates as soon as new information becomes available.

Investigating: Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform.

At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution.

There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance.

We will continue to provide updates as soon as new information becomes available.

Investigating: Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform.

Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information.

The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible.

We appreciate your patience and will provide another update as soon as additional information becomes available.

Investigating: We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform.

Customers may experience:

Slow page loads while navigating the application. Delays when opening records, lists, or campaigns. Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities. Occasional timeout messages or actions taking longer than expected to complete.

Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible.

We will provide additional updates as more information becomes available.

Thank you for your patience and understanding.