VanillaSoft Status

Resolved: The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved.

Our Engineering team has confirmed that CRM functionality and system performance have returned to normal.

We appreciate your patience and understanding while our team worked to resolve this issue.

Monitoring: The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored.

Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability.

We appreciate your patience while our team worked to address this issue.

Investigating: We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM.

Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact.

We will provide additional updates as more information becomes available.

Resolved: The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period.

Thank you for your patience and understanding while our teams worked to resolve this issue.

Monitoring: Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls.

Our teams are continuing to monitor the environment closely to ensure calling remains stable.

Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.

Investigating: We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals.

Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible.

We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.