VanillaSoft Status

Resolved: This incident has been resolved.

Monitoring: At this time, inbound and outbound calling services are operational and calls are flowing as expected. Portal navigation has stabilized and is performing normally.

We will continue to monitor the situation and provide updates as more information becomes available. Should you have any questions or require assistance, please contact our Customer Support team.

Thank you for your continued patience and understanding.

Investigating: We are currently investigating reports that some clients are experiencing a “Failed to Enable (SIP 500)” error when attempting to use their VoIP services. Our engineering team has been engaged and is actively working to identify the root cause.

Additionally, some users may experience intermittent lag when navigating the portal.

We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

Resolved: This issues is now resolved. If you are still experiencing issues, please contact our customer support team at 972-200-0179 option 2 during business hours or by email at [email protected].

Thank you for your patience and we apologize for any inconveniences this may have caused.

Monitoring: We are still monitoring our VoIP systems. Some clients are still reporting failed to enable instances when attempting to place or receive a call. We understand the importance of quickly addressing these issues and are working diligently towards a resolution. We will continue to provide updates as they become available. Thank you for your patience. Should you have any questions or concerns, please contact our Customer Support team during our operating hours or via email at [email protected]

Monitoring: Inbound and Outbound calls are now working. We will continue to monitor. If you encounter any issues, please reach out to customer support.

Thank you for your patience and we apologize for any inconvenience this service outage may have caused.

Investigating: We are currently experiencing an issue affecting both incoming and outgoing calls. Our voip team is actively investigating the root cause.

Impacts: This issue may result in abnormal delays or an inability to initiate or receive calls. Additionally, users may encounter a 500 error when using VS Connect.

We will provide updates as more information becomes available.