Salsify status is Minor Service Outage

Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
Sat 21
now

Salsify Application

Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
Sat 21
now
Insights
Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
Sat 21
now
Salsify Application
Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
Sat 21
now
Walmart
Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
Sat 21
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Salsify outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

Product Crawl 'Blocked' Errors Affecting Data Freshness
Started 9 Jun 2025 15:27:47 (13 days ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
Started 23 Apr 2025 22:00:54 (2 months ago), still ongoing
Major Incident
Monitoring
Walmart

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Recently Resolved Incidents

Salsify Application Outage
Started 16 Jun 2025 21:22:08 (6 days ago), resolved 16 Jun 2025 21:22:08 (6 days ago)
Incident without Impact
Resolved
Salsify Application

Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
NaN%

    Salsify Components

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Salsify Application

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Enhanced Content
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Imports and Indexing
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Insights
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Product Crawl 'Blocked' Errors Affecting Data Freshness
    Started 9 Jun 2025 15:27:47 (13 days ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Salsify Application
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Salsify Application Outage
    Started 16 Jun 2025 21:22:08 (6 days ago), resolved 16 Jun 2025 21:22:08 (6 days ago)
    Incident without Impact
    Resolved
    Salsify Application

    Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
    Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

    Salsify CDN
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Salsify FTP
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Readiness Reports
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Catalog Sites
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Salsify Labs
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Salsify Syndication

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Amazon
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Walmart
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
    Started 23 Apr 2025 22:00:54 (2 months ago), still ongoing
    Major Incident
    Monitoring
    Walmart

    We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

    We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

    GDSN
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Syndication
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    1WorldSync
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    The Home Depot
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now
    Open Catalog
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Salsify Support Portal

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now

    Salsify Orders & Inventory

    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    now