Salsify Status: check for Salsify outages and issues

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See all 19 Salsify components

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Salsify Components

Salsify

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Salsify Application

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Enhanced Content

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Imports and Indexing

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Insights

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Salsify Application

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Salsify CDN

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Salsify FTP

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Readiness Reports

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Catalog Sites

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Salsify Syndication

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Amazon

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Walmart

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GDSN

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Syndication

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1WorldSync

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The Home Depot

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Salsify Support Portal

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Salsify Orders & Inventory

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Salsify Alternatives

Akeneo

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Akeneo Serenity

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Product model indexation failing

Started 10 Oct 2024 08:00:13 (4 months ago), still ongoing

Major Incident

Identified

Serenity

We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

See all updates

Increase in number of 500 errors on the API between 4.40 AM and 9.30 AM

Started 28 Jan 2025 11:21:38 (12 hours ago), still ongoing

Minor Incident

Investigating

Serenity

We have identified an increase in 500 errors on API endpoints. The incident happened on January 28th between 4.40 AM and 9.30 AM. Some API calls have been returned with a 500 status code. The incident is now over, we are currently investigating the root cause of the issue.

See all

ChannelAdvisor

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Sell: Marketplaces, First Party & Webstores

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Amazon - Product and Order Issues

Started 28 Jan 2025 15:33:08 (8 hours ago), still ongoing

Incident without Impact

Investigating

Sell: Marketplaces, First Party & Webstores

Fulfill: Orders & Fulfillment

Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

See all updates

Fulfill: Orders & Fulfillment

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Amazon - Product and Order Issues

Started 28 Jan 2025 15:33:08 (8 hours ago), still ongoing

Incident without Impact

Investigating

Sell: Marketplaces, First Party & Webstores

Fulfill: Orders & Fulfillment

Our Engineering team is currently investigating delays sending product data to and importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

See all updates

See all

Mercos

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Tray E-Commerce

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Tray E-Commerce Painel Administrativo

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Lentidão atendimento via chat - 16/12

Started 16 Dec 2024 14:36:32 (1 month ago), still ongoing

Incident without Impact

Investigating

Painel Administrativo

Informação Importante

Olá, Caro cliente! Estamos enfrentando uma instabilidade temporária em nosso atendimento via chat. Nossa equipe já está atuando para resolver o problema o mais rápido possível. Enquanto isso, você pode abrir um chamado no painel administrativo, na aba "Fale com o Atendimento" > Abrir um Chamado.

See all updates

Tray E-Commerce Informação Importante

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Lentidão atendimento via chat - 16/12

Started 16 Dec 2024 14:36:32 (1 month ago), still ongoing

Incident without Impact

Investigating

Painel Administrativo

Informação Importante

See all updates

See all

CommentSold

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Tackle.io

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Revel Systems

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Dakis

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Dakis OPS - Online Printing

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Intermittent issues with Job Downloader connecting to order server / Problème avec le Job Downloader et la connection aux servers de commandes

Started 18 Dec 2024 18:08:59 (1 month ago), still ongoing

Minor Incident

Monitoring

OPS - Online Printing

OPS - Photo Factory

Kiosk

There are issues with the Job Downloader connecting to the Order Manager server. We're currently adding more capacity to deal with the volume of requests.

Il y a des problèmes de connections entre le Job Downloader et le serveur de gestion des commandes. Nous ajoutons présentement plus de capacité pour traiter le volume de requêtes.

See all updates

Dakis OPS - Photo Factory

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Intermittent issues with Job Downloader connecting to order server / Problème avec le Job Downloader et la connection aux servers de commandes

Started 18 Dec 2024 18:08:59 (1 month ago), still ongoing

Minor Incident

Monitoring

OPS - Online Printing

OPS - Photo Factory

Kiosk

There are issues with the Job Downloader connecting to the Order Manager server. We're currently adding more capacity to deal with the volume of requests.

Il y a des problèmes de connections entre le Job Downloader et le serveur de gestion des commandes. Nous ajoutons présentement plus de capacité pour traiter le volume de requêtes.

See all updates

See all

Salsify Status

Real-time updates of Salsify issues and outages

Salsify status is Operational

Active Incidents

Recently Resolved Incidents

Salsify Outage Survival Guide

Salsify Components

Salsify Application

Enhanced Content

Imports and Indexing

Insights

Salsify Application

Salsify CDN

Salsify FTP

Readiness Reports

Catalog Sites

Salsify Syndication

Amazon

Walmart

GDSN

Syndication

1WorldSync

The Home Depot

Salsify Support Portal

Salsify Orders & Inventory

Salsify Alternatives

Akeneo Serenity

Sell: Marketplaces, First Party & Webstores

Fulfill: Orders & Fulfillment

Tray E-Commerce Painel Administrativo

Tray E-Commerce Informação Importante

Dakis OPS - Online Printing

Dakis OPS - Photo Factory

Commonly Used Together