Salsify Status: check for Salsify outages and issues

Salsify status is Minor Service Outage

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Active Incidents

Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price Error

Started 22 Jul 2026 23:46:04 (6 days ago), still ongoing

Major Incident

Monitoring

Amazon

We are investigating an issue affecting Amazon Selling Partner Direct Connections where Product Change Request (PCR) publications are failing with a 90220 submission error stating that 'Cost Price' is required, even when the value is present in Amazon Vendor Central. While some submissions may process successfully, affected channels display a 'Failed: Publication failed' status. We have escalated this issue directly to Amazon and we are awaiting their feedback.

As a temporary workaround, customers can submit affected products using the NIS/FCR connection or manually update product details directly within Amazon Vendor Central. We will provide our next update as soon as new information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Monitoring: Amazon has deployed a fix which should now resolve the Cost Price error feedback. Please republish any affected products to confirm.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

24 Jul 2026 15:10:06 (4 days ago)

Identified: Amazon has confirmed that they have identified the underlying issue affecting Amazon Selling Partner Direct Connections and are actively working on a resolution. Partial Content Refresh (PCR) publications for the US marketplace are now processing successfully without error. Customers submitting updates for US marketplace channels are encouraged to republish their products to confirm successful transmission.

Publications for other reported marketplaces, including Canada (CA) and Great Britain (GB), continue to experience errors. Our team remains in close communication with Amazon as they work toward resolving the issue across all affected regions, and we will provide further updates as new information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

24 Jul 2026 00:46:46 (5 days ago)

Investigating: We are investigating an issue affecting Amazon Selling Partner Direct Connections where Product Change Request (PCR) publications are failing with a 90220 submission error stating that 'Cost Price' is required, even when the value is present in Amazon Vendor Central. While some submissions may process successfully, affected channels display a 'Failed: Publication failed' status. We have escalated this issue directly to Amazon and we are awaiting their feedback.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

22 Jul 2026 23:46:04 (6 days ago)

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Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price Error

Started 22 Jul 2026 23:46:04 (6 days ago), still ongoing

Major Incident

Monitoring

Amazon

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Monitoring: Amazon has deployed a fix which should now resolve the Cost Price error feedback. Please republish any affected products to confirm.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

24 Jul 2026 15:10:06 (4 days ago)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

24 Jul 2026 00:46:46 (5 days ago)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

22 Jul 2026 23:46:04 (6 days ago)

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Salsify Status

Real-time updates of Salsify issues and outages

Salsify status is Minor Service Outage

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