Salsify Status

Salsify Status

Real-time updates of Salsify issues and outages

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Salsify status is Partial Outage

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Salsify Application

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Insights
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Active Incidents

Facebook/Instagram failed publications
Started 5 Mar 2026 16:15:51 (22 hours ago), still ongoing
Critical Incident
Investigating
Syndication

Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify FTP connection failures
Started 2 Mar 2026 22:28:43 (4 days ago), still ongoing
Incident without Impact
Monitoring
Salsify FTP

On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Intermittent Crawling Errors Affecting Data Freshness
Started 9 Jun 2025 15:27:47 (9 months ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

See all updates

Recently Resolved Incidents

Delays affecting imports, bulk edits, subscriptions
Started 4 Mar 2026 16:30:26 (2 days ago), resolved 4 Mar 2026 19:31:14 (2 days ago)
Minor Incident
Resolved
Salsify Application

Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

See all updates

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Salsify Components

    Salsify Status

    Salsify

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    Salsify Application

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    Enhanced Content
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    Imports and Indexing
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    Insights
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    Intermittent Crawling Errors Affecting Data Freshness
    Started 9 Jun 2025 15:27:47 (9 months ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    See all updates
    Salsify Application
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    Delays affecting imports, bulk edits, subscriptions
    Started 4 Mar 2026 16:30:26 (2 days ago), resolved 4 Mar 2026 19:31:14 (2 days ago)
    Minor Incident
    Resolved
    Salsify Application

    Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers.

    Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

    See all updates
    Salsify CDN
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    Salsify FTP
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    Salsify FTP connection failures
    Started 2 Mar 2026 22:28:43 (4 days ago), still ongoing
    Incident without Impact
    Monitoring
    Salsify FTP

    On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

    Readiness Reports
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    Catalog Sites
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    Salsify Labs
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    Salsify Syndication

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    Amazon
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    Walmart
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    GDSN
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    Syndication
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    Facebook/Instagram failed publications
    Started 5 Mar 2026 16:15:51 (22 hours ago), still ongoing
    Critical Incident
    Investigating
    Syndication

    Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.

    Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

    1WorldSync
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    The Home Depot
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    Open Catalog
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    Salsify Support Portal

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    Salsify Orders & Inventory

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    Salsify Training Center

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