Salsify status is Minor Service Outage

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Active Incidents

Intermittent Crawling Errors Affecting Data Freshness
Started 9 Jun 2025 15:27:47 (2 months ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Recently Resolved Incidents

Insights - Crawl data failing for multiple retailers
Started 21 Jul 2025 13:14:31 (5 days ago), resolved 22 Jul 2025 10:48:16 (4 days ago)
Major Incident
Resolved
Insights

This outage affects all report types (except for the share of search reports) and the price history widget for the following retailers:

  • Albertsons
  • Asda UK
  • BBB
  • BJs
  • Bloomingdales
  • Build
  • Chewy
  • Costco
  • Crate and Barrel
  • Dicks Sporting Goods
  • Grainger
  • Home Depot
  • Houzz
  • JCPenney
  • Loblaws
  • Ocado
  • Office depot
  • Overstock
  • Petsmart CA
  • Sainsbury UK
  • Target
  • Tesco
  • Ulta
  • Voila
  • Walgreens
  • Walmart CA
  • Walmart Grocery
  • Wayfair

Merchandising, compliance, buy box, and map violation reports may have stale product data if they are published after July 19th. The reports will be generated but with stale data until the outage is resolved. Data gaps in the price history widget will be present from July 19th until the outage is resolved. Search reports are currently unaffected.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Salsify Components

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    Salsify Application

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    Enhanced Content
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    Imports and Indexing
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    Insights
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    Intermittent Crawling Errors Affecting Data Freshness
    Started 9 Jun 2025 15:27:47 (2 months ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Insights - Crawl data failing for multiple retailers
    Started 21 Jul 2025 13:14:31 (5 days ago), resolved 22 Jul 2025 10:48:16 (4 days ago)
    Major Incident
    Resolved
    Insights

    This outage affects all report types (except for the share of search reports) and the price history widget for the following retailers:

    • Albertsons
    • Asda UK
    • BBB
    • BJs
    • Bloomingdales
    • Build
    • Chewy
    • Costco
    • Crate and Barrel
    • Dicks Sporting Goods
    • Grainger
    • Home Depot
    • Houzz
    • JCPenney
    • Loblaws
    • Ocado
    • Office depot
    • Overstock
    • Petsmart CA
    • Sainsbury UK
    • Target
    • Tesco
    • Ulta
    • Voila
    • Walgreens
    • Walmart CA
    • Walmart Grocery
    • Wayfair

    Merchandising, compliance, buy box, and map violation reports may have stale product data if they are published after July 19th. The reports will be generated but with stale data until the outage is resolved. Data gaps in the price history widget will be present from July 19th until the outage is resolved. Search reports are currently unaffected.

    We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.

    Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours but we will not be able to backfill the data gaps in the price history widget.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Salsify Application
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    Salsify CDN
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    Salsify FTP
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    Readiness Reports
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    Catalog Sites
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    Salsify Syndication

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    Amazon
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    Walmart
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    GDSN
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    Syndication
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    1WorldSync
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    The Home Depot
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    Open Catalog
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    Salsify Support Portal

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    Salsify Orders & Inventory

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