Salsify status is Minor Service Outage

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Active Incidents

Some Wayfair product crawls return a 'Blocked' error
Started 17 Apr 2025 17:41:04 (4 days ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Recently Resolved Incidents

Degraded filter experience
Started 16 Apr 2025 16:41:22 (5 days ago), resolved 18 Apr 2025 19:03:34 (3 days ago)
Minor Incident
Resolved
Salsify Application

We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Salsify Components

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    Salsify Application

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    Some Wayfair product crawls return a 'Blocked' error
    Started 17 Apr 2025 17:41:04 (4 days ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Salsify Application
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    Degraded filter experience
    Started 16 Apr 2025 16:41:22 (5 days ago), resolved 18 Apr 2025 19:03:34 (3 days ago)
    Minor Incident
    Resolved
    Salsify Application

    We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

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