Salsify Status

Salsify Status

Real-time updates of Salsify issues and outages

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Salsify status is Minor Service Outage

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Active Incidents

Some Wayfair product crawls return a ‘Blocked’ error
Started 25 Mar 2025 15:49:06 (7 days ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

See all updates

Recently Resolved Incidents

No recent incidents

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Some Wayfair product crawls return a ‘Blocked’ error
    Started 25 Mar 2025 15:49:06 (7 days ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Wayfair products, which returns a ‘Blocked’ error for all insights reports, excluding search reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

    If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    See all updates
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