Salsify status is Minor Service Outage

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Active Incidents

Intermittent Crawling Errors Affecting Data Freshness
Started 9 Jun 2025 15:27:47 (4 months ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Recently Resolved Incidents

No recent incidents

Salsify Outage Survival Guide

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    Salsify Components

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    Intermittent Crawling Errors Affecting Data Freshness
    Started 9 Jun 2025 15:27:47 (4 months ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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