Salsify status is Operational

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Salsify Outage Survival Guide

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    Salsify Components

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    Salsify Application

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    Enhanced Content
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    Imports and Indexing
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    Insights
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    Salsify Application
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    Salsify CDN
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    Salsify FTP
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    Readiness Reports
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    Catalog Sites
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    Salsify Syndication

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    Amazon
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    Walmart
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    GDSN
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    Syndication
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    1WorldSync
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    The Home Depot
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    Salsify Support Portal

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    Salsify Orders & Inventory

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    Salsify Alternatives

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    Akeneo Serenity

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    Product model indexation failing
    Started 10 Oct 2024 08:00:13 (3 months ago), still ongoing
    Major Incident
    Identified
    Serenity

    We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

    See all
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    Tray E-Commerce Painel Administrativo

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    Lentidão atendimento via chat - 16/12
    Started 16 Dec 2024 14:36:32 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Painel Administrativo
    Informação Importante

    Olá, Caro cliente! Estamos enfrentando uma instabilidade temporária em nosso atendimento via chat. Nossa equipe já está atuando para resolver o problema o mais rápido possível. Enquanto isso, você pode abrir um chamado no painel administrativo, na aba "Fale com o Atendimento" > Abrir um Chamado.

    Tray E-Commerce Integração Mercado Livre

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    Mercado Livre: Atualização nos Custos de Frete para Anúncios no Mercado Livre a partir de 16/01
    Started 15 Jan 2025 19:07:13 (2 days ago), still ongoing
    Major Incident
    Identified
    Integração Mercado Livre

    Prezado(a) Lojista,

    Informamos que, a partir do dia 16/01, o Mercado Livre realizará uma atualização nos valores do custo fixo de frete para anúncios com preço inferior a R$ 79,00. No mesmo dia, o custo de frete também será reajustado pelo Mercado Livre, e a Tray acompanhará essa atualização, reprocessando automaticamente os preços dos anúncios que se enquadrem nessa situação.

    Devido ao grande volume, esse processamento poderá se estender ao longo de todo o dia para ser concluído.

    Novos valores de custo adicional de frete:

    De R$ 0,01 até R$ 29,00: adicional fixo de R$ 6,25; De R$ 29,01 até R$ 50,00: adicional fixo de R$ 6,50; De R$ 50,01 até R$ 78,99: adicional fixo de R$ 6,75.

    Para mais informações sobre essa medida, clique no link abaixo: https://www.mercadolivre.com.br/ajuda/32677

    Estamos à disposição para ajudar com qualquer dúvida!

    Atenciosamente, Equipe Tray

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    Dakis OPS - Online Printing

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    Intermittent issues with Job Downloader connecting to order server / Problème avec le Job Downloader et la connection aux servers de commandes
    Started 18 Dec 2024 18:08:59 (1 month ago), still ongoing
    Minor Incident
    Monitoring
    OPS - Online Printing
    OPS - Photo Factory
    Kiosk

    There are issues with the Job Downloader connecting to the Order Manager server. We're currently adding more capacity to deal with the volume of requests.

    Il y a des problèmes de connections entre le Job Downloader et le serveur de gestion des commandes. Nous ajoutons présentement plus de capacité pour traiter le volume de requêtes.

    Dakis OPS - Photo Factory

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    Intermittent issues with Job Downloader connecting to order server / Problème avec le Job Downloader et la connection aux servers de commandes
    Started 18 Dec 2024 18:08:59 (1 month ago), still ongoing
    Minor Incident
    Monitoring
    OPS - Online Printing
    OPS - Photo Factory
    Kiosk

    There are issues with the Job Downloader connecting to the Order Manager server. We're currently adding more capacity to deal with the volume of requests.

    Il y a des problèmes de connections entre le Job Downloader et le serveur de gestion des commandes. Nous ajoutons présentement plus de capacité pour traiter le volume de requêtes.

    See all