Salsify status is Operational

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Insights
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Salsify Application
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Readiness Reports
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Walmart
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Syndication
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Active Incidents

Intermittent Crawling Errors Affecting Data Freshness
Started 9 Jun 2025 15:27:47 (29 days ago), still ongoing
Major Incident
Identified
Insights

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Recently Resolved Incidents

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
Started 23 Apr 2025 22:00:54 (3 months ago), resolved 8 Jul 2025 15:26:36 (9 hours ago)
Major Incident
Resolved
Walmart

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Insights - Crawl data failing for Amazon Spain
Started 5 Jul 2025 19:01:17 (3 days ago), resolved 8 Jul 2025 15:25:08 (9 hours ago)
Major Incident
Resolved
Insights

This outage affects all report types and the price history widget for Amazon Spain.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Digital asset uploads are delayed
Started 3 Jul 2025 14:43:14 (5 days ago), resolved 3 Jul 2025 18:31:11 (5 days ago)
Minor Incident
Resolved
Salsify Application

We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Digital Asset Uploads Failing
Started 3 Jul 2025 11:46:55 (6 days ago), resolved 3 Jul 2025 12:25:17 (6 days ago)
Major Incident
Resolved
Salsify Application

Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Channel Readiness Refresh Issues
Started 2 Jul 2025 18:45:06 (6 days ago), resolved 2 Jul 2025 21:03:48 (6 days ago)
Critical Incident
Resolved
Syndication
Readiness Reports

Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Salsify Components

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    Salsify Application

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    Enhanced Content
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    Imports and Indexing
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    Insights
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    Intermittent Crawling Errors Affecting Data Freshness
    Started 9 Jun 2025 15:27:47 (29 days ago), still ongoing
    Major Incident
    Identified
    Insights

    Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Insights - Crawl data failing for Amazon Spain
    Started 5 Jul 2025 19:01:17 (3 days ago), resolved 8 Jul 2025 15:25:08 (9 hours ago)
    Major Incident
    Resolved
    Insights

    This outage affects all report types and the price history widget for Amazon Spain.

    Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

    We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Salsify Application
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    Digital Asset Uploads Failing
    Started 3 Jul 2025 11:46:55 (6 days ago), resolved 3 Jul 2025 12:25:17 (6 days ago)
    Major Incident
    Resolved
    Salsify Application

    Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

    If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Digital asset uploads are delayed
    Started 3 Jul 2025 14:43:14 (5 days ago), resolved 3 Jul 2025 18:31:11 (5 days ago)
    Minor Incident
    Resolved
    Salsify Application

    We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

    If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

    Salsify CDN
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    Salsify FTP
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    Readiness Reports
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    Channel Readiness Refresh Issues
    Started 2 Jul 2025 18:45:06 (6 days ago), resolved 2 Jul 2025 21:03:48 (6 days ago)
    Critical Incident
    Resolved
    Syndication
    Readiness Reports

    Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

    Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

    Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

    Catalog Sites
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    Salsify Labs
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    Salsify Syndication

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    Amazon
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    Walmart
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    Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
    Started 23 Apr 2025 22:00:54 (3 months ago), resolved 8 Jul 2025 15:26:36 (9 hours ago)
    Major Incident
    Resolved
    Walmart

    We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

    We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

    GDSN
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    Syndication
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    Channel Readiness Refresh Issues
    Started 2 Jul 2025 18:45:06 (6 days ago), resolved 2 Jul 2025 21:03:48 (6 days ago)
    Critical Incident
    Resolved
    Syndication
    Readiness Reports

    Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

    Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

    Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

    1WorldSync
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    The Home Depot
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    Open Catalog
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    Salsify Support Portal

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    Salsify Orders & Inventory

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