Salsify status is Operational

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Walmart
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Active Incidents

Classic Catalog Configuration Issues
Started 9 May 2025 16:24:04 (24 days ago), still ongoing
Major Incident
Monitoring
Salsify Application

We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
Started 23 Apr 2025 22:00:54 (1 month ago), still ongoing
Major Incident
Monitoring
Walmart

We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Recently Resolved Incidents

No recent incidents

Salsify Outage Survival Guide

A step-by-step guide to help you survive a Salsify outage
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    Salsify Components

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    Salsify Application

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    Enhanced Content
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    Imports and Indexing
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    Insights
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    Salsify Application
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    Classic Catalog Configuration Issues
    Started 9 May 2025 16:24:04 (24 days ago), still ongoing
    Major Incident
    Monitoring
    Salsify Application

    We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue.

    Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

    Salsify CDN
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    Salsify FTP
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    Readiness Reports
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    Catalog Sites
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    Salsify Labs
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    Salsify Syndication

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    Amazon
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    Walmart
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    Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
    Started 23 Apr 2025 22:00:54 (1 month ago), still ongoing
    Major Incident
    Monitoring
    Walmart

    We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

    We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

    GDSN
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    Syndication
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    1WorldSync
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    The Home Depot
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    Open Catalog
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    Salsify Support Portal

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    Salsify Orders & Inventory

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