
Salsify Status
Real-time updates of Salsify issues and outages
Salsify status is Minor Service Outage
Salsify Application
Insights
Salsify Application
Walmart
Active Incidents
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.
We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
Recently Resolved Incidents
Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Salsify Outage Survival Guide
Salsify Components
Salsify Application
Enhanced Content
Imports and Indexing
Insights
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Salsify Application
Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Salsify CDN
Salsify FTP
Readiness Reports
Catalog Sites
Salsify Labs
Salsify Syndication
Amazon
Walmart
We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.
We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking