Salsify Status

Identified: Our engineering team has identified an issue with crawling Wayfair products, which returns a 'Blocked' error for all Wayfair insights reports. We have escalated the problem with our crawl data partner, and they are working toward a resolution.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Our engineering team has identified an issue with crawling some Wayfair products, which returns a 'Blocked' error affecting all Wayfair insights reports. We are actively working with our data provider to resolve the ongoing data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Resolved: This incident has been resolved.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Monitoring: We have implemented a fix, correcting the filter experience. We will continue monitoring to ensure functionality remains stable.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Investigating: We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.