Salsify Status

Identified: Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl's

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl’s

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved) Lowe's CVS: (Monitoring implemented improvements) Kroger Houzz: (Monitoring implemented improvements) Chewy: (Monitoring implemented improvements)

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam's Club: (Resolved) Lowe's CVS Kroger Houzz: (Monitoring implemented improvements) Chewy

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.

Sam’s Club: (Resolved) Lowe’s CVS Kroger Houzz Chewy

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.

Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Resolved: Our vendor has implemented a fix to the crawling issue for Amazon Spain which has now resolved the issue.

Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Monitoring: Our vendor has implemented a fix to the crawling issue for Amazon Spain. We are continuing to monitor the crawl data to ensure this issue is fully resolved.

Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: The issue has been identified and a fix is being implemented.

Investigating: This outage affects all report types and the price history widget for Amazon Spain.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Resolved: The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored. Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored. Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: Our engineering team as identified an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. The issue is related to an incident experienced by the partner we work with to manage Salsify users' Digital Assets. As a temporary workaround, please use the digital asset import functionality. We will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Investigating: Our engineering team is investigating an issue that is currently preventing users from uploading digital assets, both via file upload and from source URLs. As a temporary workaround, please use the digital asset import functionality. Our team is working to identify the root cause and will provide an update as soon as more information becomes available.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Resolved: Digital Asset upload functionality has returned to normal and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Monitoring: We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Resolved: Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Monitoring: Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Investigating: Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Resolved: Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions or suspect you are currently facing this issue, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Monitoring: Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Identified: We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Identified: We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution.

We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking

Resolved: Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Monitoring: Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Investigating: Our engineering team is currently investigating an issue with generating and refreshing readiness reports.

Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.