Salesloft Status

Resolved: The service disruption to Salesloft for a certain subset of customers has been resolved. The platform is now loading properly and all in-app functionality is restored for all customers. We appreciate your patience while our team worked to resolve the issue.

Identified: Engineering has identified the root cause for the service disruption and is working on a resolution. Please continue to monitor the status page for additional updates.

Investigating: We are investigating a service disruption to the Salesloft platform for a certain subset of customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Monitoring: Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience.

Identified: We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates.

Investigating: The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.

Monitoring: The integration between the Salesloft platform and Salesforce is now restored.

Salesforce users can once again leverage the full capabilities and integrations of the Salesloft platform with confidence. For more information, please see the latest update on our trust site. https://trust.salesloft.com/?uid=Update+on+Mandiant+Drift+and+Salesloft+Application+Investigations

The Salesloft Customer Success team will be reaching out to you directly to help you with data reconciliation before we can re-enable your Salesforce sync. Once we connect with you, the restoration should be relatively quick.

The step-by-step process for re-syncing your data and activities between Salesloft and Salesforce can be found in this help article.
https://help.salesloft.com/s/article/Salesforce-Sync-Data-Remediation-Process-and-FAQ?language=en_US

The security of your data and operations remains our highest priority, and we remain committed to providing a safe and secure platform for all users. Thank you for your patience during this time and for your continued partnership.

For assistance, please contact Customer Support at help.salesloft.com. For ongoing updates, please subscribe to our trust site (trust.salesloft.com).

Identified: The Trust site has been updated to include Salesloft FAQs about Salesforce Interruption.

https://trust.salesloft.com/?uid=Salesloft+FAQs+about+Salesforce+Interruption+%2810%3A10AM+ET%29

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Identified: The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users.

https://trust.salesloft.com/?uid=Salesloft+Functionality+During+Temporary+SFDC+Disconnection+%282%3A30PM+ET%29

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Identified: Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Can customers still use Salesloft?

Customers can still use the Salesloft platform and browser extension for your day-to-day work. You can import contacts and leads into Salesloft and Cadences using a CSV file or directly through applications like ZoomInfo:

• Have your Salesloft Admin confirm your team has access to import via CSV (https://help.salesloft.com/s/article/Manage-General-Settings?language=en_US#Available_Import_Options)

• Import new People records via CSV https://help.salesloft.com/s/article/Import-People-from-a-CSV?language=en_US

• Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing.

Identified: Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce.

Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform.

Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk.

A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible.

Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information.

Investigating: We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.

Monitoring: The integration between the Salesloft platform and Salesforce is now restored.

Salesforce users can once again leverage the full capabilities and integrations of the Salesloft platform with confidence. For more information, please see the latest update on our trust site. https://trust.salesloft.com/?uid=Update+on+Mandiant+Drift+and+Salesloft+Application+Investigations

The Salesloft Customer Success team will be reaching out to you directly to help you with data reconciliation before we can re-enable your Salesforce sync. Once we connect with you, the restoration should be relatively quick.

The step-by-step process for re-syncing your data and activities between Salesloft and Salesforce can be found in this help article.
https://help.salesloft.com/s/article/Salesforce-Sync-Data-Remediation-Process-and-FAQ?language=en_US

The security of your data and operations remains our highest priority, and we remain committed to providing a safe and secure platform for all users. Thank you for your patience during this time and for your continued partnership.

For assistance, please contact Customer Support at help.salesloft.com. For ongoing updates, please subscribe to our trust site (trust.salesloft.com).

Identified: The Trust site has been updated to include Salesloft FAQs about Salesforce Interruption.

https://trust.salesloft.com/?uid=Salesloft+FAQs+about+Salesforce+Interruption+%2810%3A10AM+ET%29

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Identified: The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users.

https://trust.salesloft.com/?uid=Salesloft+Functionality+During+Temporary+SFDC+Disconnection+%282%3A30PM+ET%29

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Identified: Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Can customers still use Salesloft?

Customers can still use the Salesloft platform and browser extension for your day-to-day work. You can import contacts and leads into Salesloft and Cadences using a CSV file or directly through applications like ZoomInfo:

• Have your Salesloft Admin confirm your team has access to import via CSV (https://help.salesloft.com/s/article/Manage-General-Settings?language=en_US#Available_Import_Options)

• Import new People records via CSV https://help.salesloft.com/s/article/Import-People-from-a-CSV?language=en_US

• Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing.

Identified: Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident

Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce.

Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform.

Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk.

A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible.

Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information.

Investigating: We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.

Investigating: The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET.

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Investigating: The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET.

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Investigating: The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET.

Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.