Salesloft Status

Monitoring: Apple released macOS 15.0.1 which “improves compatibility with third-party security software” that is the main cause for users experiencing Dialer issues who updated to 15.0.

You can view the release notes here. https://support.apple.com/en-us/121011

While this has improved the experience for many users, there are still some reports that certain pieces of security software aren’t fully working well with 15.0.1. https://techcrunch.com/2024/10/07/apple-fixes-bugs-in-macos-sequoia-that-broke-some-cybersecurity-tools/

The Salesloft team will continue to monitor this space for more updates.

Investigating: The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues.

The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved.

We will continue to post updates as we receive them.

Resolved: This incident has been resolved.

Monitoring: We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.

Identified: Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.