Outreach Status

Resolved: The incident on app1a has been resolved. Thank you for your patience while we investigated here and rolled out the necessary fix.

Monitoring: We have pushed a fix to the affected bento and are currently monitoring developments

Identified: We have identified the root cause and are actively checking for a solution.

Investigating: We are currently aware of issues with voice calling and email send/compose on app1a. Our engineers are currently investigating the matter. Thank you for your patience while we work through this case.

Identified: We have identified the issue and are working towards a fix.

Investigating: We are currently aware of an incident with database timing out in bento App1b. We are currently investigating the issue, please bear with us as we check.

Resolved: This incident has been resolved.

Monitoring: We are seeing improvements in load times and believe the issue has been mitigated. We're continuing to monitor for any abnormalities.

Identified: Some users in app2a are continuing to see slowness when accessing and completing tasks. Engineering is currently investigating the outstanding slowness.

Identified: Users should begin to see some improvement in their instances. Engineering is continuing to monitor.

Identified: Engineering has identified the root cause and is implementing a fix. We'll post another update within the next half hour.

Investigating: Engineering is continuing to investigate. We'll update again within the next half hour.

Investigating: Users on app2a may experience slowness when completing actions like tasks. Engineering is currently investigating. We'll post another update within the next half hour.

Resolved: This issue has been resolved.

Monitoring: Engineering believes that the issue has been resolved. We're currently monitoring to ensure that the issue is fully resolved for all of our customers.

Investigating: Engineering is continuing to investigate. We'll update again within the next half hour.

Investigating: Engineering is continuing to investigate. We'll update again within the next half hour.

Investigating: Engineering is continuing to investigate. We'll update again within the next half hour.

Investigating: Users on app2a may experience slowness when navigating, accessing, or completing actions on the Outreach platform. Engineering is currently investigating. We'll follow up again within the next half hour.

Resolved: This incident has been resolved. You should no longer see delays in email or call outbound sync.

Identified: Engineering has identified the root cause and we're seeing recovery. Earlier tasks should begin syncing in successfully without any further action. There may be a delay in syncing new activities until fully recovered.

Investigating: We have identified that email tasks are also failing to sync to CRM for users on app1c. Engineering is continuing to investigate why email and calls tasks are failing to sync automatically to CRM.

Investigating: We have identified that call tasks are also failing to sync to CRM for users on app1c. Engineering is continuing to investigate why email and calls tasks are failing to sync automatically to CRM.

Investigating: Call tasks are not automatically syncing to CRM for users on app1c. Engineering is currently investigating. We'll post another update within the next half hour.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, deployed to all environments and the data update processing completed.

Identified: We are continuing to work on a fix for this issue.

Identified: The processing of impacted data on app2a is progressing.

Identified: We are continuing to work on this issue, app4a is now operational.

Identified: Our engineering team have deployed the fix and currently reprocessing the missing data.

Identified: Our engineering team is currently working on deploying the fix.

Identified: Our engineering team is preparing a fix.

Investigating: We're investigating reports of Pipeline Generation report and Data Sharing not being updated. Customers might not see updated data.

Investigating: We're investigating reports of Pipeline Generation report and Data Sharing not being updated. Customers might not see updated data.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, deployed to all environments and the data update processing completed.

Identified: We are continuing to work on a fix for this issue.

Identified: The processing of impacted data on app2a is progressing.

Identified: We are continuing to work on this issue, app4a is now operational.

Identified: Our engineering team have deployed the fix and currently reprocessing the missing data.

Identified: Our engineering team is currently working on deploying the fix.

Identified: Our engineering team is preparing a fix.

Investigating: We're investigating reports of Pipeline Generation report and Data Sharing not being updated. Customers might not see updated data.

Investigating: We're investigating reports of Pipeline Generation report and Data Sharing not being updated. Customers might not see updated data.