TecAlliance TecDoc status is Operational

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TecDoc Catalogue Admin Tool
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Region AWS US-West-2
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US-West-2
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Pingdom] TecAlliance Frontend Admin Tool has an alert
Started 11 Dec 2024 09:40:24 (6 months ago), still ongoing
Critical Incident
Investigating
TecDoc Catalogue Admin Tool

The engineering team is investigating an issue with our TecDoc Catalogue Admin Tool. During this time, users may experience some issues when accessing. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2024-12-11T09:20:17

Recently Resolved Incidents

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 28 May 2025 18:11:18 (5 days ago), resolved 28 May 2025 18:14:25 (5 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-28T18:06:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 28 May 2025 17:39:48 (5 days ago), resolved 28 May 2025 17:43:17 (5 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

Socket timeout, unable to connect to server

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-28T17:34:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 05:03:17 (7 days ago), resolved 27 May 2025 05:07:21 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T04:58:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 04:42:46 (7 days ago), resolved 27 May 2025 04:52:21 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

Socket timeout, unable to connect to server

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T04:37:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 04:26:18 (7 days ago), resolved 27 May 2025 04:29:20 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T04:21:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 03:50:17 (7 days ago), resolved 27 May 2025 03:53:22 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T03:45:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 03:24:16 (7 days ago), resolved 27 May 2025 03:28:17 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T03:19:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 01:50:18 (7 days ago), resolved 27 May 2025 01:52:32 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T01:45:15

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
Started 27 May 2025 01:32:20 (7 days ago), resolved 27 May 2025 01:39:41 (7 days ago)
Critical Incident
Resolved
US-West-2
Region AWS US-West-2

HTTP Server Error 503 Service Unavailable

The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

Time (UTC) : 2025-05-27T01:27:15

TecAlliance TecDoc Outage Survival Guide

A step-by-step guide to help you survive a TecAlliance TecDoc outage
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    TecAlliance TecDoc Components

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    Tue 27
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    Sat 31
    Sun 1
    now

    TecAlliance TecDoc TecDoc Catalogue Platform

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    TecDoc Catalogue
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    TecDoc White-Label Solutions
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    TecDoc Catalogue Admin Tool
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    [Pingdom] TecAlliance Frontend Admin Tool has an alert
    Started 11 Dec 2024 09:40:24 (6 months ago), still ongoing
    Critical Incident
    Investigating
    TecDoc Catalogue Admin Tool

    The engineering team is investigating an issue with our TecDoc Catalogue Admin Tool. During this time, users may experience some issues when accessing. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2024-12-11T09:20:17

    TecRMI Online
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    Opticat Online
    Mon 26
    Tue 27
    Wed 28
    Thu 29
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    Sat 31
    Sun 1
    now

    TecAlliance TecDoc Regions

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    Tue 27
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    Sat 31
    Sun 1
    now
    Region AWS EU-Central-1
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    Region AWS AP-Northeast-1
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    Region AWS US-West-2
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 01:32:20 (7 days ago), resolved 27 May 2025 01:39:41 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T01:27:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 01:50:18 (7 days ago), resolved 27 May 2025 01:52:32 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T01:45:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 04:26:18 (7 days ago), resolved 27 May 2025 04:29:20 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:21:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 04:42:46 (7 days ago), resolved 27 May 2025 04:52:21 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    Socket timeout, unable to connect to server

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:37:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 03:50:17 (7 days ago), resolved 27 May 2025 03:53:22 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T03:45:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 03:24:16 (7 days ago), resolved 27 May 2025 03:28:17 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T03:19:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 05:03:17 (7 days ago), resolved 27 May 2025 05:07:21 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:58:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 28 May 2025 17:39:48 (5 days ago), resolved 28 May 2025 17:43:17 (5 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    Socket timeout, unable to connect to server

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-28T17:34:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 28 May 2025 18:11:18 (5 days ago), resolved 28 May 2025 18:14:25 (5 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-28T18:06:15

    TecAlliance TecDoc TecDoc Web Service Platform

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    Sun 1
    now
    Aggregate all Regions
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    EU-Central-1
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    US-West-2
    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 01:32:20 (7 days ago), resolved 27 May 2025 01:39:41 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T01:27:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 01:50:18 (7 days ago), resolved 27 May 2025 01:52:32 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T01:45:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 04:26:18 (7 days ago), resolved 27 May 2025 04:29:20 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:21:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 04:42:46 (7 days ago), resolved 27 May 2025 04:52:21 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    Socket timeout, unable to connect to server

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:37:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 03:50:17 (7 days ago), resolved 27 May 2025 03:53:22 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T03:45:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 03:24:16 (7 days ago), resolved 27 May 2025 03:28:17 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T03:19:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 27 May 2025 05:03:17 (7 days ago), resolved 27 May 2025 05:07:21 (7 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-27T04:58:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 28 May 2025 17:39:48 (5 days ago), resolved 28 May 2025 17:43:17 (5 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    Socket timeout, unable to connect to server

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-28T17:34:15

    TecDoc Web Service Region Specific Requests send to US-West-2 has an alert
    Started 28 May 2025 18:11:18 (5 days ago), resolved 28 May 2025 18:14:25 (5 days ago)
    Critical Incident
    Resolved
    US-West-2
    Region AWS US-West-2

    HTTP Server Error 503 Service Unavailable

    The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience.

    Time (UTC) : 2025-05-28T18:06:15

    AP-Northeast-1
    Mon 26
    Tue 27
    Wed 28
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    Sat 31
    Sun 1
    now