P44 Status: check for P44 outages and issues

Sat 19

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P44 NA - Movement

Sat 19

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now

P44 NA - Visibility Operations Center (VOC)

Sat 19

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now

P44 NA - Network Management Center (NMC)

Sat 19

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now

P44 NA - Carrier VOC

Sat 19

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P44 NA - Driveview

Sat 19

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P44 NA - Inventory

Sat 19

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P44 NA - Orders

Sat 19

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P44 NA - Yard Management (YMS)

Sat 19

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P44 NA - Appointment Manager

Sat 19

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P44 NA - Sandbox

Sat 19

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P44 NA - LTL

Sat 19

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now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

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now

Dispatch API

Sat 19

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now

Documents API

Sat 19

Sun 20

Mon 21

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now

Rating API

Sat 19

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now

Tracking API

Sat 19

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P44 NA - Truckload

Sat 19

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now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

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now

Network Management Center (NMC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Documents API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Rating API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tendering API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

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now

Carrier VOC

Sat 19

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Mon 21

Tue 22

Wed 23

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now

Analytics

Sat 19

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Tue 22

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now

Booking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

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now

Tracking Notifications

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 NA - Parcel

Sat 19

Sun 20

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Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Documents API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

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now

Tracking API

Sat 19

Sun 20

Mon 21

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Wed 23

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P44 NA - Ocean

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Clearmetal Application

Sat 19

Sun 20

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Wed 23

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now

Visibility Operations Center (VOC)

Sat 19

Sun 20

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Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

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Thu 24

Fri 25

now

Carrier tracking update delayed

Started 15 Sep 2026 10:03:59 (11 days ago), resolved 21 Sep 2026 09:04:49 (5 days ago)

Minor Incident

Resolved

Tracking API

Dear Valued Customer,

We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events.

Our Engineering team is actively working to resolve the issue and and normal service will resume shortly

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

Best Regards, Customer Support

Resolved: Dear Valued Customer,

We are pleased to inform you that the issue affecting carrier tracking updates for Ocean shipments has been resolved. Tracking updates have returned to normal, and shipments will now receive new tracking updates as expected.

Our Engineering team worked with the relevant teams to address the issue, and the service has now been restored to normal operation.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

As an organization, we are committed to providing reliable and high-availability service to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].

21 Sep 2026 09:04:49 (5 days ago)

Monitoring: Dear Valued Customer,

A fix has been implemented for the issue affecting carrier tracking updates for Ocean shipments, which was caused by an issue with a third-party provider. We are currently monitoring the situation to confirm that tracking events are being received and processed as expected.

Our Engineering team will continue to closely monitor system performance over the coming hours to ensure full stability before considering this issue resolved.

We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers.

If you have any questions or require further assistance, please don't hesitate to contact us at [email protected].

Regards, Customer Support

17 Sep 2026 18:23:07 (9 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

17 Sep 2026 18:21:10 (9 days ago)

Identified: Dear Valued Customer,

We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events.

Our Engineering team is actively working with the relevant teams to investigate the issue and restore normal service. We are closely monitoring the situation and will provide further updates as more information becomes available.

We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers.

If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].

Regards, Customer Support

15 Sep 2026 17:33:11 (11 days ago)

Identified: Dear Valued Customer,

We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events.

Our Engineering team is actively working to resolve the issue and and normal service will resume shortly

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

Best Regards, Customer Support

15 Sep 2026 10:03:59 (11 days ago)

See all updates

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Clearmetal Connect

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

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Analytics

Sat 19

Sun 20

Mon 21

Tue 22

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Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Port Intel

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Extended Visibility (Door to Door)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Terminal Visiblity

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Tendering API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Booking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

P44 NA - Rail

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Asset Tracking

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Shipment Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

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Thu 24

Fri 25

now

P44 NA - Air

Sat 19

Sun 20

Mon 21

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Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 NA - Container Track & Trace (CTT)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Track & Trace Web Application (CTT)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Track & Trace API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Track & Trace Engine

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 NA - Container Sailing Schedules (CSS)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Sailing Schedules Web Application (CSS)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Sailing Schedules API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Sailing Schedules Data Delivery (FTP)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Sailing Schedules Engine

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 NA - Last Mile

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Data API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Orders API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Shipments API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Case Service API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking Page

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Application

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Convey Website

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Carrier Connections (Upstream Network)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Processing

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

SFTP

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Data Ingestion

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Predictive Delivery Date API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

UOV API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Movement

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Network Management Center (NMC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Carrier VOC

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Driveview

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Inventory

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Orders

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Yard Management (YMS)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Appointment Manager

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Sandbox

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - LTL

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Dispatch API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Documents API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Rating API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Parcel

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Documents API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Truckload

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Network Management Center (NMC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Documents API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Rating API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tendering API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Carrier VOC

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Analytics

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Booking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Tracking Notifications

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

P44 EU - Ocean

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Visibility Operations Center (VOC)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Tracking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Carrier tracking update delayed

Started 15 Sep 2026 10:03:59 (11 days ago), resolved 21 Sep 2026 09:04:49 (5 days ago)

Minor Incident

Resolved

Tracking API

Dear Valued Customer,

We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events.

Our Engineering team is actively working to resolve the issue and and normal service will resume shortly

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

Best Regards, Customer Support

Resolved: Dear Valued Customer,

We are pleased to inform you that the issue affecting carrier tracking updates for Ocean shipments has been resolved. Tracking updates have returned to normal, and shipments will now receive new tracking updates as expected.

Our Engineering team worked with the relevant teams to address the issue, and the service has now been restored to normal operation.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

As an organization, we are committed to providing reliable and high-availability service to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].

21 Sep 2026 09:04:49 (5 days ago)

Monitoring: Dear Valued Customer,

A fix has been implemented for the issue affecting carrier tracking updates for Ocean shipments, which was caused by an issue with a third-party provider. We are currently monitoring the situation to confirm that tracking events are being received and processed as expected.

Our Engineering team will continue to closely monitor system performance over the coming hours to ensure full stability before considering this issue resolved.

We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers.

If you have any questions or require further assistance, please don't hesitate to contact us at [email protected].

Regards, Customer Support

17 Sep 2026 18:23:07 (9 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

17 Sep 2026 18:21:10 (9 days ago)

Identified: Dear Valued Customer,

We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events.

Our Engineering team is actively working with the relevant teams to investigate the issue and restore normal service. We are closely monitoring the situation and will provide further updates as more information becomes available.

We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers.

If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].

Regards, Customer Support

15 Sep 2026 17:33:11 (11 days ago)

Identified: Dear Valued Customer,

We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events.

Our Engineering team is actively working to resolve the issue and and normal service will resume shortly

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

Best Regards, Customer Support

15 Sep 2026 10:03:59 (11 days ago)

See all updates

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Analytics

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Port Intel

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Extended Visibility (Door to Door)

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Terminal Visiblity

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Booking API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

Tendering API

Sat 19

Sun 20

Mon 21

Tue 22

Wed 23

Thu 24

Fri 25

now

Ocean Tracking Data Accuracy Issue – Hapag-Lloyd EDI Shipments

Started 23 Sep 2026 23:24:27 (3 days ago), resolved 24 Sep 2026 14:13:24 (2 days ago)

Minor Incident

Resolved

Visibility Operations Center (VOC)

Tracking API

Analytics

More...

Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

Resolved: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue.

We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected].

Best regards, Customer Support

24 Sep 2026 14:13:24 (2 days ago)

Monitoring: Dear Valued Customer,

The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected.

Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates.

We appreciate your patience and understanding throughout this incident.

Regards, Customer Support

24 Sep 2026 06:34:51 (2 days ago)

Identified: Dear Valued Customer,

We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments.

Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution.

We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Regards, Customer Support

24 Sep 2026 05:38:10 (2 days ago)

Investigating: Dear Valued Customer,

We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd.

This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan.

We will continue to provide updates here as more information becomes available.

Regards, Customer Support.

23 Sep 2026 23:24:27 (3 days ago)

See all updates

P44 EU - Rail

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Visibility Operations Center (VOC)

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Tracking API

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Asset Tracking

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Shipment Tracking API

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P44 EU - Air

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Tracking API

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P44 EU - Container Track & Trace (CTT)

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Track & Trace Web Application (CTT)

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Track & Trace API

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Track & Trace Engine

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P44 EU - Container Sailing Schedules (CSS)

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Sailing Schedules Web Application (CSS)

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Sailing Schedules API

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Sailing Schedules Data Delivery (FTP)

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Sailing Schedules Engine

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P44 EU - Last Mile

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Data API

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Orders API

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Shipments API

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Case Service API

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Tracking Page

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Application

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Convey Website

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Carrier Connections (Upstream Network)

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Processing

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SFTP

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Data Ingestion

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UOV API

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P44 Developer Portal

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P44 Upstream Network Providers

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LTL Carrier

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TL Carrier/ELD

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Parcel Carrier

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Ocean Carrier

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Rail Carrier

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Air Carrier

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P44 NA - Flat File Upload (POV Manager)

Sat 19

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now

Shipment Creation/Update

Sat 19

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now

Shipment Tracking

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now

P44 EU - Flat File Upload (POV Manager)

Sat 19

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Shipment Creation/Update

Sat 19

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Shipment Tracking

Sat 19

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P44 YMS

Sat 19

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Appointment Manager

Sat 19

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now

Yard Visibility

Sat 19

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now

YMS External API

Sat 19

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P44 AI Disruption Navigator

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P44 GH Track

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P44 Status

Real-time updates of P44 issues and outages

P44 status is Under Maintenance

Visibility Operations Center (VOC)

Tracking API

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P44 Outage Survival Guide

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P44

P44 NA - Movement

P44 NA - Visibility Operations Center (VOC)

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P44 NA - Carrier VOC

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Visibility Operations Center (VOC)

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P44 NA - Ocean

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P44 NA - Rail

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P44 NA - Air

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P44 NA - Container Track & Trace (CTT)

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P44 NA - Container Sailing Schedules (CSS)

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Sailing Schedules API

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P44 NA - Last Mile

Data API

Orders API

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