AX4 status is Operational

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WEB Application
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EDI Processing
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SCEM Processing
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EDI communication - FTP
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EDI communication - OFTP2
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EDI communication - SFTP
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EDI communication - AS2
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Europe FINAL - Temporary Outage and Performance Degradation
Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
Incident without Impact
Resolved
WEB Application
EDI Processing
SCEM Processing
EDI communication - FTP
EDI communication - OFTP2
More...

Dear Valued Customer,

Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

Since 3:20 PM CEST, you may also notice degraded performance on the instance.

Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

Thank you for your understanding and patience.

Best regards, Your Support Team

AX4 Outage Survival Guide

A step-by-step guide to help you survive a AX4 outage
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    AX4 Components

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    AX4 Europe

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    now
    WEB Application
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI Processing
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    SCEM Processing
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - FTP
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - OFTP2
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - SFTP
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - AS2
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - HTTP
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - SMTP
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    EDI communication - Webservice
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    AX4 Mobile
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    Service Monitoring (beta)
    Tue 9
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    Sun 14
    Mon 15
    now
    Europe FINAL - Temporary Outage and Performance Degradation
    Started 11 Sep 2025 14:34:28 (5 days ago), resolved 11 Sep 2025 15:45:39 (5 days ago)
    Incident without Impact
    Resolved
    WEB Application
    EDI Processing
    SCEM Processing
    EDI communication - FTP
    EDI communication - OFTP2
    More...

    Dear Valued Customer,

    Earlier today, at approximately 3:00 PM CEST (1:00 PM UTC), the European Final instance experienced an outage and was unavailable for a few minutes. Our investigations are ongoing, and we will keep you updated as we learn more.

    Since 3:20 PM CEST, you may also notice degraded performance on the instance.

    Please rest assured that our teams are working with the highest priority to restore full performance and ensure system stability. We will provide further updates as soon as they are available.

    Thank you for your understanding and patience.

    Best regards, Your Support Team

    AX4 AMER

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    WEB Application
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    Webservice
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    EDI communication - SFTP
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    AX4 APAC

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    WEB Application
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    Webservice
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    EDI communication - SFTP
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    AX4 Middle East

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    WEB Application
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    Webservice
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    EDI communication - SFTP
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    AX4 Demo

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    Mail-In
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    WEB Application
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    EDI Processing
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    SCEM Processing
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    Service Monitoring (beta)
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    EDI communication - FTP
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    EDI communication - OFTP2
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    EDI communication - SFTP
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    AX4 Analytics

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    EDI communication - AS2
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    EDI communication - HTTP
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    EDI communication - SMTP
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    EDI communication - Webservice
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    AX4 Support

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    Support Center
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    Hotline
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    Case Management
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    AX4 Analytics

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    AX4 Supply Chain Suite (SCS)

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    Supply Chain Suite (SCS) - Cloud instance
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    AX4 Analytics

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    WEB Application
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