AX4 Status: check for AX4 outages and issues

AX4 status is Operational

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Case Management

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Active Incidents

Case Management System - Email Receipt Performance Issue

Started 11 Dec 2024 10:54:20 (1 month ago), still ongoing

Minor Incident

Monitoring

Case Management

Dear Valued Customer,

We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool.

To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.

In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.

We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.

Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.

Thank you for your understanding and cooperation.

Best regards, Your Support Team

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AX4 Outage Survival Guide

A step-by-step guide to help you survive a AX4 outage

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AX4 Components

AX4

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AX4 Europe

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WEB Application

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EDI Processing

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SCEM Processing

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EDI communication - FTP

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EDI communication - OFTP2

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EDI communication - SFTP

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EDI communication - AS2

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EDI communication - HTTP

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EDI communication - SMTP

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EDI communication - Webservice

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AX4 Mobile

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Service Monitoring (beta)

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AX4 APAC

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WEB Application

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Webservice

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EDI communication - SFTP

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AX4 Middle East

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WEB Application

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Webservice

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EDI communication - SFTP

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AX4 Demo

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WEB Application

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EDI Processing

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SCEM Processing

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Service Monitoring (beta)

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Mail-In

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EDI communication - FTP

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EDI communication - OFTP2

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EDI communication - SFTP

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EDI communication - AS2

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EDI communication - HTTP

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EDI communication - SMTP

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EDI communication - Webservice

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AX4 Support

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Support Center

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Hotline

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Case Management

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Case Management System - Email Receipt Performance Issue

Started 11 Dec 2024 10:54:20 (1 month ago), still ongoing

Minor Incident

Monitoring

Case Management

Dear Valued Customer,

To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.

In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.

We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.

Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.

Thank you for your understanding and cooperation.

Best regards, Your Support Team

See all updates

AX4 Supply Chain Suite (SCS)

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Supply Chain Suite (SCS) - Cloud instance

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AX4 Analytics

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WEB Application

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AX4 Analytics

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AX4 Alternatives

Rose Rocket

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shipcloud

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Cargobase

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Wakeo

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Wakeo Trusted Routes

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Trusted Routes - Outage

Started 26 Jul 2024 12:19:08 (6 months ago), still ongoing

Major Incident

Identified

Trusted Routes

The Trusted Routes module is encountering an complete outage. We have identified the issue and are working on a fix.

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Cigo

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Dispatch Web Platform

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Scheduled Database Maintenance - Service Interruption on September 2nd, 2024

Started 15 Aug 2024 12:33:57 (5 months ago), still ongoing

Maintenance

Investigating

Dispatch Web Platform

Public API

Operator API

Customer Tracker

Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.

The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

Thank you for your continued support.

Customer Tracker

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Scheduled Database Maintenance - Service Interruption on September 2nd, 2024

Started 15 Aug 2024 12:33:57 (5 months ago), still ongoing

Maintenance

Investigating

Dispatch Web Platform

Public API

Operator API

Customer Tracker

The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.

We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.

Thank you for your continued support.

See all

SPS Commerce

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Scurri

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Dispatch

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AX4 Status

Real-time updates of AX4 issues and outages

AX4 status is Operational

Case Management

Active Incidents

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AX4 Outage Survival Guide

AX4 Components

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EDI Processing

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EDI communication - FTP

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EDI communication - SFTP

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EDI communication - HTTP

EDI communication - SMTP

EDI communication - Webservice

AX4 Support

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Support Center

Hotline

Case Management

AX4 Supply Chain Suite (SCS)

Supply Chain Suite (SCS) - Cloud instance

AX4 Analytics

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AX4 Alternatives

Wakeo Trusted Routes

Dispatch Web Platform

Customer Tracker

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