AX4 Status

Resolved: Our administrators performed a rollback of a change pertinent to our Apache configuration, associated with the new AX4 release. All users are now able to log in successfully. Thank you for your patience as we worked to resolve this issue. A full RCA will be forthcoming regarding this issue.

Identified: Our Admin team has identified an issue connected to the release affecting log-ins to the web application. They are working to resolve the identified problem. We will provide a timely update regarding their progress on this issue.

Investigating: Following the planned outage for AX4 Release 25.12, Middle East FINAL users are reporting the inability to log in to the web application. We are working to resolve this issue as quickly as possible.

Resolved: Dear Valued Customers,

We are pleased to inform you that no performance degradation was observed during the monitoring phase. Since the issue was resolved, all services have been operating normally. Throughout the entire process, data was processed without interruption, and system stability remained consistently strong.

Our technical teams will continue to keep an eye on the system, but from an operational standpoint, the incident is fully resolved.

Thank you for your patience and understanding while we worked to restore full service.

Sincerely, Your Support Team

Monitoring: Dear Valued Customers,

We would like to provide you with an update on the current situation.

All data continues to be processed without any performance degradation. The backlog is steadily decreasing, and based on the current processing rate, we expect it to be fully cleared within approximately 1.5 to 2 hours.

Our technical teams are continuously monitoring the queues to ensure stable operations and to confirm that all services remain fully functional.

Thank you for your continued patience and understanding.

Sincerely, Your Support Team

Monitoring: Dear Valued Customers,

We are pleased to inform you that the root cause of the issue affecting our Open Notification and Slang services has been resolved.

The platform is fully operational again, and data is being processed without any performance degradation. Please note that the remaining backlog will be processed step by step, which may take some time as we are currently within peak operating hours.

Our technical teams are closely monitoring the processing queues to ensure stable performance and to confirm that all services continue to run as expected.

We will keep the incident open for a short period while monitoring continues and will resolve it once the system has remained stable.

Thank you for your patience and understanding throughout this process.

Sincerely, Your Support Team

Identified: Dear Valued Customers,

We would like to inform you that the root cause of the issue affecting our Open Notification and Slang services has been identified.

Our technical teams are now working with the highest priority to implement the necessary fixes and fully restore normal operations as quickly as possible. We continue to closely monitor system performance throughout the recovery process.

We will provide another update once the services have been fully stabilized, or at the latest within the next 30 minutes.

Thank you for your continued patience and understanding.

Sincerely, Your Support Team

Investigating: Dear Valued Customers,

We are currently experiencing issue that is causing degraded performance within Open Notification and Slang services.

Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services.

We will provide you with a further update as soon as we have more information or once the issue has been fully resolved.

Thank you for your understanding and continued patience as we work diligently to address this matter.

Sincerely, Your Support Team