AX4 status is Operational

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WEB Application
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Webservice
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EDI communication - SFTP
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Active Incidents

No active incidents

Recently Resolved Incidents

[APAC] Environment Temporarily Decreased Performance Due to Database Issue
Started 14 Jul 2025 11:37:25 (2 days ago), resolved 14 Jul 2025 13:34:18 (2 days ago)
Minor Incident
Resolved
WEB Application
Webservice
EDI communication - SFTP

Dear Valued Customer,

We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status

Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance.

We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

Best regards, Your Support Team.

AX4 Outage Survival Guide

A step-by-step guide to help you survive a AX4 outage
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    AX4 Components

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    AX4 Europe

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    WEB Application
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    EDI Processing
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    SCEM Processing
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    EDI communication - FTP
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    EDI communication - OFTP2
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    EDI communication - SFTP
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    EDI communication - AS2
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    EDI communication - HTTP
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    EDI communication - SMTP
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    EDI communication - Webservice
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    AX4 Mobile
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    Service Monitoring (beta)
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    AX4 AMER

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    WEB Application
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    Webservice
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    EDI communication - SFTP
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    AX4 APAC

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    WEB Application
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    [APAC] Environment Temporarily Decreased Performance Due to Database Issue
    Started 14 Jul 2025 11:37:25 (2 days ago), resolved 14 Jul 2025 13:34:18 (2 days ago)
    Minor Incident
    Resolved
    WEB Application
    Webservice
    EDI communication - SFTP

    Dear Valued Customer,

    We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status

    Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance.

    We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

    Best regards, Your Support Team.

    Webservice
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    now
    [APAC] Environment Temporarily Decreased Performance Due to Database Issue
    Started 14 Jul 2025 11:37:25 (2 days ago), resolved 14 Jul 2025 13:34:18 (2 days ago)
    Minor Incident
    Resolved
    WEB Application
    Webservice
    EDI communication - SFTP

    Dear Valued Customer,

    We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status

    Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance.

    We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

    Best regards, Your Support Team.

    EDI communication - SFTP
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    Tue 15
    now
    [APAC] Environment Temporarily Decreased Performance Due to Database Issue
    Started 14 Jul 2025 11:37:25 (2 days ago), resolved 14 Jul 2025 13:34:18 (2 days ago)
    Minor Incident
    Resolved
    WEB Application
    Webservice
    EDI communication - SFTP

    Dear Valued Customer,

    We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status

    Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance.

    We sincerely apologize for any inconvenience this may cause, and thank you for your understanding.

    Best regards, Your Support Team.

    AX4 Middle East

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    WEB Application
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    Webservice
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    EDI communication - SFTP
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    AX4 Demo

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    Mail-In
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    WEB Application
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    EDI Processing
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    SCEM Processing
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    Service Monitoring (beta)
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    EDI communication - FTP
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    EDI communication - OFTP2
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    EDI communication - SFTP
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    AX4 Analytics

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    EDI communication - AS2
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    EDI communication - HTTP
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    EDI communication - SMTP
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    EDI communication - Webservice
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    AX4 Support

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    Support Center
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    Hotline
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    Case Management
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    AX4 Analytics

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    AX4 Supply Chain Suite (SCS)

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    Supply Chain Suite (SCS) - Cloud instance
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    AX4 Analytics

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    WEB Application
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