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Recently Resolved Incidents

[email protected] address not creating support tickets
Started 29 May 2025 13:51:06 (4 days ago), resolved 29 May 2025 13:51:06 (4 days ago)
Incident without Impact
Resolved
Customer Support

Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets.

If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message.

Any tickets opened via the support portal were not impacted.

We're very sorry for the disruption this issue has caused for your business.

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    [email protected] address not creating support tickets
    Started 29 May 2025 13:51:06 (4 days ago), resolved 29 May 2025 13:51:06 (4 days ago)
    Incident without Impact
    Resolved
    Customer Support

    Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets.

    If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message.

    Any tickets opened via the support portal were not impacted.

    We're very sorry for the disruption this issue has caused for your business.