Eleos Technologies Status

Resolved: Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved.

Please reach out to our support team at [email protected] if you have any questions or issues.

Monitoring: From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers.

We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache.

Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.

Resolved: The error rates for the Action Request API has remained normal since 17:15 UTC. This incident has been resolved.

The period of interruption was between 16:21 UTC and 17:15 UTC for an outage time of 54 minutes. During this time PUT requests to create new Action Requests resulted in a HTTP 500 error response, and the requested Action Request was not created.

Monitoring: We have identified the root cause of the issue, and have rolled back the changes that caused them. As of 17:15 UTC the error rate of the Action Request API has returned to normal.

Correction to the previous update: the elevated errors of the Action Request API began at 16:21 UTC.

We are continuing to monitor the error rates, and will provide an update at 17:40 UTC.

Investigating: Beginning at 16:21 UTC creating an Action Request via the Action Request API resulted in an error and the requested Action Request was not created.

We are currently investigating the errors, and will provide an update at 17:20 UTC.

Resolved: Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved.

Please reach out to our support team at [email protected] if you have any questions or issues.

Monitoring: From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers.

We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache.

Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.

Resolved: Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved.

Please reach out to our support team at [email protected] if you have any questions or issues.

Monitoring: From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers.

We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache.

Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.

Resolved: Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved.

Please reach out to our support team at [email protected] if you have any questions or issues.

Monitoring: From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers.

We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache.

Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.