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Case Management
Dear Valued Customer,
We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool.
To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.
In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.
We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.
Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.
Thank you for your understanding and cooperation.
Best regards, Your Support Team
