Extensiv status is Operational

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3PL Warehouse Manager
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Small Parcel Suite
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Order Manager by Extensiv
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Billing Manager
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Update: Global Cloud Provider Outage Impacting Some Services
Started 20 Oct 2025 16:12:54 (6 days ago), resolved 20 Oct 2025 23:37:25 (6 days ago)
Minor Incident
Resolved
3PL Warehouse Manager
Small Parcel Suite
Order Manager by Extensiv
Billing Manager

We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: šŸ”— https://health.aws.amazon.com/health/status

While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue.

Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible.

Should any action ever be needed on your end, we will contact you directly with clear guidance.

Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event.

We will provide another update in one hour.

Extensiv Outage Survival Guide

A step-by-step guide to help you survive a Extensiv outage
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    Extensiv Components

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    Extensiv Platform

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    3PL Warehouse Manager
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    Update: Global Cloud Provider Outage Impacting Some Services
    Started 20 Oct 2025 16:12:54 (6 days ago), resolved 20 Oct 2025 23:37:25 (6 days ago)
    Minor Incident
    Resolved
    3PL Warehouse Manager
    Small Parcel Suite
    Order Manager by Extensiv
    Billing Manager

    We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: šŸ”— https://health.aws.amazon.com/health/status

    While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue.

    Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible.

    Should any action ever be needed on your end, we will contact you directly with clear guidance.

    Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event.

    We will provide another update in one hour.

    SmartPack
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    Small Parcel Suite
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    Update: Global Cloud Provider Outage Impacting Some Services
    Started 20 Oct 2025 16:12:54 (6 days ago), resolved 20 Oct 2025 23:37:25 (6 days ago)
    Minor Incident
    Resolved
    3PL Warehouse Manager
    Small Parcel Suite
    Order Manager by Extensiv
    Billing Manager

    We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: šŸ”— https://health.aws.amazon.com/health/status

    While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue.

    Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible.

    Should any action ever be needed on your end, we will contact you directly with clear guidance.

    Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event.

    We will provide another update in one hour.

    SmartScan
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    Integration Manager by Extensiv
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    Order Manager by Extensiv
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    Update: Global Cloud Provider Outage Impacting Some Services
    Started 20 Oct 2025 16:12:54 (6 days ago), resolved 20 Oct 2025 23:37:25 (6 days ago)
    Minor Incident
    Resolved
    3PL Warehouse Manager
    Small Parcel Suite
    Order Manager by Extensiv
    Billing Manager

    We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: šŸ”— https://health.aws.amazon.com/health/status

    While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue.

    Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible.

    Should any action ever be needed on your end, we will contact you directly with clear guidance.

    Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event.

    We will provide another update in one hour.

    Warehouse Manager by Extensiv
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    Extensiv Hub
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    Support Portal
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    Billing Manager
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    now
    Update: Global Cloud Provider Outage Impacting Some Services
    Started 20 Oct 2025 16:12:54 (6 days ago), resolved 20 Oct 2025 23:37:25 (6 days ago)
    Minor Incident
    Resolved
    3PL Warehouse Manager
    Small Parcel Suite
    Order Manager by Extensiv
    Billing Manager

    We want to make you aware that a major third-party cloud provider, Amazon Web Services (AWS), is currently experiencing widespread service disruptions affecting many organizations around the world. You can follow the live status updates directly from AWS here: šŸ”— https://health.aws.amazon.com/health/status

    While we are seeing intermittent issues and minor delays, we are significantly less affected than many other companies. Some of our partners and integration systems are also experiencing slowdowns related to the same underlying AWS issue.

    Importantly, your data remains fully secure and intact, and no customer action is required at this time. Our teams are actively collaborating with AWS engineers to monitor the situation and ensure full performance restoration as quickly as possible.

    Should any action ever be needed on your end, we will contact you directly with clear guidance.

    Current Observations: 3PL Warehouse Manager: Minimal impact, operating largely as normal Order Manager: Experiencing the most noticeable delays Thank you for your patience and understanding as the global cloud community works through this significant event.

    We will provide another update in one hour.

    Extensiv Integrations

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    REST API
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    EDI
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    Extensiv Web Properties

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    Extensiv Help Center
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