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The Trusted Routes module is encountering an complete outage. We have identified the issue and are working on a fix.
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The Trusted Routes module is encountering an complete outage. We have identified the issue and are working on a fix.
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Case Management
Dear Valued Customer,
We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool.
To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.
In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.
We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.
Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.
Thank you for your understanding and cooperation.
Best regards, Your Support Team
Dispatch Web Platform
Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.
The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.
We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.
Thank you for your continued support.
Customer Tracker
Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024.
The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above.
We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns.
Thank you for your continued support.
