Confluence Status

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available

Postmortem: ### Summary

On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.

IMPACT

During the incident, customers attempting to access Atlassian Cloud products in the us-east region experienced authentication and permission failures and were unable to access services. Customers also experienced errors when accessing the support portal until Atlassian fell back to an alternate support method. This was caused by a core identity service in the us-east region becoming unavailable. Affected products included Atlassian Administration, Atlassian Analytics, Bitbucket, Compass, Confluence, Jira, Jira Product Discovery, Jira Service Management and Trello. Some users outside us-east may have been affected in certain scenarios.

ROOT CAUSE

The incident was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products.

REMEDIAL ACTIONS PLAN & NEXT STEPS

We know that outages impact your productivity. Atlassian is prioritizing the following actions to help prevent similar incidents in future:

• Refine deployment orchestration safeguards

  • Harden our deployment platform to prevent similar race conditions or resulting capacity loss during a rollback operation.
  • Streamline mitigation steps when a service becomes unavailable in a region.

• Reduce cross-region impact

  • Improve regional isolation and fallback handling so an issue affecting a single region is less likely to impact customers or product functionality in other regions.

We recognise how critical reliable access to Atlassian products is for our customers' productivity, and we apologize to customers who were impacted by this incident.

Thanks,

Atlassian

Resolved: All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Monitoring: We are approaching full system recovery at this time, and are performing final confirmations that services are restored.

Monitoring: We are now able to see recovery for all impacted products, and users should be able to access their products as expected.

Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

Monitoring: Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

Identified: Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.

At this time, Atlassian customers should also be able to once again raise support requests with our team.

We will provide further update within an hour as we are able to progress mitigating this issue.

Identified: It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.

We are continuing to receive reports about expanded product impact resulting from this incident.

While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.

We will provide further update within one hour, or sooner as further information becomes available.

Identified: Further confirmations of impacted products have now been added to the incident.

Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

Investigating: We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

Investigating: We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues. We will provide more details within the next hour or sooner if further information becomes available