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Recently Resolved Incidents

Some users not receiving emails from RealVNC systems
Started 12 Nov 2024 13:11:02 (9 days ago), resolved 19 Nov 2024 18:09:31 (2 days ago)
Incident without Impact
Resolved
Team Management Service

We are aware that a small number of users are not receiving emails such as team invitations. We are investigating.

As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

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    Some users not receiving emails from RealVNC systems
    Started 12 Nov 2024 13:11:02 (9 days ago), resolved 19 Nov 2024 18:09:31 (2 days ago)
    Incident without Impact
    Resolved
    Team Management Service

    We are aware that a small number of users are not receiving emails such as team invitations. We are investigating.

    As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

    Audit Service
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    RealVNC VNC Developer

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    RealVNC Alternatives

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    Hurricane Milton
    Started 9 Oct 2024 21:14:42 (1 month ago), still ongoing
    Minor Incident
    Identified
    Technical Support US/LATAM

    Due to the current Hurricane Milton we closed our offices in US. Customer Support will be provided via our offices in EMEA and APAC but due to the high contact volume we have longer waiting times. Thank you for your understanding! Your AnyDesk Support Team

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    BitTitan MigrationWiz

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    New migrations waiting in “Submitted” detected
    Started 27 Aug 2024 18:19:06 (3 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz

    Projects in North America, Western Europe, France, and South America data centers may experience new migrations waiting in “Submitted” state for an extended period of time. We are aware of the degraded performance and are actively working to resolve the issue. Please expect an update by 3:30pm CT

    BitTitan MigrationWiz DE

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    .DE Region Selection Guidance
    Started 25 Sep 2024 19:03:35 (2 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz DE

    For customers creating new projects in the German (.de) instance of MigrationWiz, we are experiencing a user interface error where Germany is not showing on the dropdown for the regional selection list on the destination settings page. To save your project, you must select a value. This value will not impact your migration because on the performance tab, under preferred region, you will see that Germany is selected. Data will stay in the region shown on the performance tab.

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