Assembled Status

Resolved: We've resolved this issue and confirmed that functionality has been restored. We identified the root cause as a recent code change with unintended impacts to our Realtime Overview page.

Monitoring: We've identified the issue and have started to restore data on the Realtime Overview page. We're continuing to confirm the root cause of this issue and monitor for reocurrences.

Investigating: We're continuing to actively investigate an issue with data on our Realtime Overview page. We appreciate your patience!

Investigating: We are currently investigating an issue with data on our Realtime Overview page failing to load.

Resolved: The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.

Monitoring: A fix has been implemented, and we're monitoring the results.

Identified: For most customers who are experiencing missing certain queues from the realtime overview, the queues have now re-appeared.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We believe we've found the cause of missing realtime overview data, and we're implementing mitigation strategies. Missing queues are gradually re-appearing as the problem resolves.

Investigating: We are investigating an issue where certain queues are not visible on the realtime overview page for some customers.

Resolved: We've resolved this issue and confirmed that functionality has been restored. We identified the root cause as a recent code change with unintended impacts to our Realtime Overview page.

Monitoring: We've identified the issue and have started to restore data on the Realtime Overview page. We're continuing to confirm the root cause of this issue and monitor for reocurrences.

Investigating: We're continuing to actively investigate an issue with data on our Realtime Overview page. We appreciate your patience!

Investigating: We are currently investigating an issue with data on our Realtime Overview page failing to load.

Resolved: We've confirmed that Assist is fully operational. We identified the root cause as a recent code change that unintentionally affected draft reply and dashboard access in specific cases. We've identified and fixed the issue to restore full functionality.

Monitoring: We've implemented a fix and all Assist activities are now accessible. We are continuing to monitor and investigate root cause.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Some Assist activities are currently inaccessible for some users. We are currently investigating this issue. There is no detected impact to Assist automations.