Formstack Status

Resolved: This incident has been resolved.

Investigating: We are currently experiencing an interruption in our chart generation module, which is affecting the addition of charts to documents processed by Formstack Documents. This issue is linked to recent updates from one of our third-party vendors. Our team is actively working on a solution, and we appreciate your patience as we resolve the matter.

Resolved: Engineers have monitored performance for the last hour and waving the green flag.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The engineers have identified the issue and resolved it. The database and web application traffic has been restored and all functions are back to normal. Most live forms were not affected, so consumers filling out forms and creating submissions were not interrupted. The Admin app was slowed down or non-functional for about 10-12 minutes from about 3:25 pm Eastern to 3:26 pm.

Identified: The issue has been identified and appear to be resolved.

Investigating: 502 Bad Gateway is an error for all users logging in to the Forms Admin app.

Resolved: Resolving this notification

Monitoring: We are introducing a new search endpoint that allows you to search all forms in an account for specific submission values.

GET /api/v2/submission
https://developers.formstack.com/reference/submission

The primary purpose of this API service is to support customers with GDPR data retention requests and similar. In the past, if an individual requested to be forgotten, searching each form for the submission data they provided (usually an email) was very time-consuming. This new service will allow searching for that attribute across all submission data in the account and provides a list of forms and submissions containing the value.

This service is limited to returning 10,000 submissions that match the search at any one time.