Spendesk Status

Resolved: The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.

Monitoring: The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.

Investigating: For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.

Investigating: We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.

Resolved: The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.

Monitoring: The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.

Investigating: For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.

Investigating: We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.

Resolved: This incident has been resolved.

Monitoring: A mitigation has been deployed, and Subscription Card details are loading normally again. Our technical team is monitoring the service closely while completing the remaining work to fully resolve the issue. We apologize for the disruption and will confirm resolution once this work is complete.

Identified: We have identified the cause of the issue affecting Subscription Card details. Our technical team is removing the events causing the overload and working to restore normal service as quickly as possible. We apologize for the continued disruption.

Investigating: We are currently investigating an issue preventing some customers from viewing details and card numbers for active Subscription Cards. Our technical team is actively investigating the cause, and we sincerely apologize for the disruption this may cause. We will provide an update as soon as more information is available.

Resolved: The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.

Monitoring: The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.

Investigating: For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.

Investigating: We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.

Resolved: The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.

Monitoring: The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.

Investigating: For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.

Investigating: We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.

Resolved: The issue affecting SMS verification codes, login attempts, payment approvals, and other sensitive actions has been fully resolved as of 18:17 CET. We apologize for the disruption and thank you for your patience while we monitored the service.

Monitoring: The service is fully restored and working as expected. Our technical team is closely monitoring the situation to confirm that the service remains stable.

Identified: The issue has been identified and a fix is being implemented.

Monitoring: The affected authentication service is recovering, and customers should now be able to receive SMS codes and complete login attempts, payment approvals, and other sensitive actions. Our technical team is closely monitoring the situation to confirm that the service remains stable. We apologize for the disruption and recommend retrying any action that did not complete.

Investigating: For around 45 minutes, some customers have been unable to receive the SMS codes needed to complete extra security checks. This has affected login attempts, online card payments requiring approval, and sensitive actions in the app, such as making payments or changing security settings, which may have failed or remained pending. The service now appears to be recovering, and customers can retry their login or action. We are continuing to monitor the situation; the cause is still under investigation.

Investigating: We are currently investigating an issue preventing some customers from completing extra security checks required to approve online card payments and certain sensitive actions in the app. Our technical team is actively investigating, and we sincerely apologize for the disruption. We will provide an update as soon as more information is available.