Simwood Status
Real-time updates of Simwood issues and outages
Simwood status is Operational
Simwood API and Portal
Slough
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Active Incidents
No active incidents
Recently Resolved Incidents
We have lost hardware in Slough.
Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current.
We are recovering Redis clusters as P1 and will advise progress.
Simwood Outage Survival Guide
Simwood Components
Simwood Voice
Simwood API and Portal
We have lost hardware in Slough.
Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current.
We are recovering Redis clusters as P1 and will advise progress.
Simwood Availability Zones
London
Slough
We have lost hardware in Slough.
Voice services have failed over as expected and are unaffected. Most other services have recovered too although we are currently dealing with some Redis master failures elsewhere on the network. This will manifest in portal logins and writing to selected API end-points. Separately CDR processing is several million delayed so API balances etc. will not be current.
We are recovering Redis clusters as P1 and will advise progress.