Public Cloud Status

Identified: We are continuing to work on a fix for this issue.

Identified: We have determined the origin of the incident affecting our Object Storage S3 offer.

Here are some supplementary details : Start time : 01/01/2025 00:00 UTC Impacted Service(s) : Object Storage S3 Customers Impact : Requests to our Object Storage endpoint could return the error "InvalidArgument", on different Object operations. Root Cause : Following a recent AWS SDK upgrade, this issue is due to a new checksum enforcement in those SDKs. Unsupported headers are:

• x-amz-content-sha256 with value STREAMING-UNSIGNED-PAYLOAD-TRAILER
• x-amz-sdk-checksum-algorithm with value CRC32 Workaround A workaround is to downgrade the version, until the feature is implemented on our side. Max supported versions:
• boto3 1.35.99
• legacy aws cli 1.36.40
• aws cli 2.22.35
• aws-sdk-go 1.72.3
• aws-sdk-java 2.29.52
• aws-sdk-js-v3 3.726.1
• aws-sdk-net 3.7.962.0
• aws-sdk-php 3.336.15
• aws-sdk-ruby 1.177.0 Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Object Storage S3 offer. Start time : 01/01/2025 00:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Please find below an update on the situation: Update : Implementation of a fix is in progress. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Our team is still working to resolve the issue. We will continue to keep you up to date with developments and the resolution of the incident.

Identified: Some customers have recovered their operational capacity.

Start Time : 23/12/2024 15:00 UTC Service impact : Some customers may experience a slight delay in archiving buckets. It is possible that the archiving period has been extended for some customers.

Identified: An incident is in progress on our public cloud offer. Please be aware that it is affecting the latency.

Start Time : 23/12/2024 15:00 UTC Service impact : Some customers may experience a slight delay in archiving buckets. It is possible that the archiving period has been extended for some customers. Root cause : This incident is caused by https://public-cloud.status-ovhcloud.com/incidents/trsftrck9n7p

We thank you for your understanding and patience throughout this incident

Investigating: An incident is in progress on our Block Storage offer.

Please be aware that this is currently affecting the Availability.

Here is detail for this incident :

Start time : 19/12/2024 14:40 UTC Service impact : Customers cannot access the Block Storage service. Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Investigating: An incident is in progress on our Compute-Instance offer.

Please be aware that this is currently affecting the Functionality.

Here is detail for this incident :

Start time : 14/12/2024 08:18 UTC Service impact : Some instances in the GRA1 region are unreachable. Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Identified: An incident is in progress on our Compute-Instance offer.

Please be aware that this is currently affecting the Functionality.

Here is detail for this incident :

Start time : 14/12/2024 08:18 UTC Service impact : Some instances in the GRA1 region are unreachable. Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Investigating: An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident : Start time : 14/10/2024 17:10 UTC Service impact : Some instances are temporarily unreachable. Ongoing actions : Investigating Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Resolved: This incident has been resolved on our storage offer. Please find the details:

Start Time : 12/02/2025 10:00 UTC End Time : 13/02/2025 16:00 UTC Service impact : Volume snapshots created during the issue window were stuck in status creating. Root cause : Software malfunction

We apologize for the inconvenience and thank you for your understanding.

Investigating: We had an incident affecting our storage offer, which has caused temporary availability issues We would like to inform you that the incident have been resolved Please find the details:

Start Time : 12/02/2025 10:00 UTC End Time : 13/02/2025 16:00 UTC Service impact : Volume snapshots created during the issue window were stuck in status creating. Root cause : Software malfunction

We apologize for the inconvenience and thank you for your understanding.

Resolved: We would like to inform you that we had an incident on our Public Cloud offer. This incident has now been resolved.

Here is detail for this incident : Start time : 19/02/2025 01:44 UTC End time : 19/02/2025 03:46 UTC Impacted Service : Some instances in the GRA3/1 region were unreachable during the maintenance. Customers Impact : Some hosts in the GRA3/1 region were unreachable during this incident. Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/ktmtts1jgw3w

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that there has been an incident with our Block Storage services, which has been resolved by our teams.

Here is detail for this incident : Start time : 13/02/2025 23:40 UTC End time : 14/02/2025 03:20 UTC Impacted Service : Some hosts were unavailable during this incident. Customers Impact : You have been unable to access certain instances. Root Cause : This incident was caused by a failure in our power infrastructure.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Local Zone offer in Vienna has now been resolved.

Here is detail for this incident : Start time : 13/02/2025 18:00 UTC End time : 13/02/2025 21:26 UTC Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have determined the origin of the incident affecting our Public Cloud offer.

Here are some supplementary details : Start time : 13/02/2025 18:00 UTC Customers Impact : Customers are not able to create new instances in the local zone Vienna, but they have no impact on the instances that already exist. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Public Cloud offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.