Public Cloud Status

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our technical team continues to work on a fix causing latency on Llama3.3-70B. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : A fix is still being worked on by our team. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our AI & Machine Learning offering, which is causing temporary latency issue in the global region.

Here are some supplementary details :

Start time : 08/09/2025 10:00 UTC Impacted Service(s) : Latency on Llama3.3-70B. Customers Impact : Customers using Llama3.3-70B may experience latency. Root Cause : A service disruption occured due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. Workaround : Customers can temporarily use a similar model available on our website.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offer in the GRA3 region has been resolved.

Start time : 11/09/2025 06:40 UTC End time : 11/09/2025 13:20 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA3 region.

Here are some supplementary details :

Start time : 11/09/2025 06:40 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occured due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC End time : 13/09/2025 12:40 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Only a small percentage of instances (less than 15%) remain unreachable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC End time : 13/09/2025 12:40 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Only a small percentage of instances (less than 15%) remain unreachable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC End time : 13/09/2025 12:40 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Only a small percentage of instances (less than 15%) remain unreachable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 10/09/2025 10:42 UTC End time : 10/09/2025 16:31 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 10/09/2025 10:42 UTC Impacted Service(s) : Some instances in GRA11 may face some network perturbations. Customers Impact : Some customers in GRA11 are temporarily unable to communicate between their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 13/09/2025 11:22 UTC End time : 13/09/2025 12:40 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Only a small percentage of instances (less than 15%) remain unreachable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5, GRA7, GRA9 and GRA11 regions.

Here are some supplementary details :

Start time : 13/09/2025 11:22 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 14/09/2025 13:21 UTC End time : 14/09/2025 16:08 UTC Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SGP2 region.

Here are some supplementary details : Start time : 14/09/2025 13:21 UTC Impacted Service(s) : Some instances in SGP2 region were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their instances in the specified region. Root Cause : A service disruption occured due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.