Public Cloud Status

Resolved: We would like to inform you we had an incident in BHS1 region and it has now been resolved.

Here is detail for this incident : Start time : 27/06/2025 23:52 UTC End time : 27/06/2025 23:56 UTC Impacted Service(s) : Some hosts were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their hosts in BHS1. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 08:06 UTC End time : 01/07/2025 08:15 UTC Impacted Service(s) : Some instances in the specified regions were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Compute - Instance offering, which was causing temporary availability issues in the BHS region has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC End time : 01/07/2025 20:50 UTC Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our Compute - Instance offering, which is causing temporary availability issues in the BHS region.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC Impacted Service(s) : Some instances in BHS1, BHS3, and BHS5 regions may experience some disruptions. Customers Impact : Customers may experience some disruptions with their instances Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 08:06 UTC End time : 01/07/2025 08:15 UTC Impacted Service(s) : Some instances in the specified regions were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Compute - Instance offering, which was causing temporary availability issues in the BHS region has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC End time : 01/07/2025 20:50 UTC Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our Compute - Instance offering, which is causing temporary availability issues in the BHS region.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC Impacted Service(s) : Some instances in BHS1, BHS3, and BHS5 regions may experience some disruptions. Customers Impact : Customers may experience some disruptions with their instances Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 08:06 UTC End time : 01/07/2025 08:15 UTC Impacted Service(s) : Some instances in the specified regions were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Compute - Instance offering, which was causing temporary availability issues in the BHS region has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC End time : 01/07/2025 20:50 UTC Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our Compute - Instance offering, which is causing temporary availability issues in the BHS region.

Here is detail for this incident : Start time : 01/07/2025 18:40 UTC Impacted Service(s) : Some instances in BHS1, BHS3, and BHS5 regions may experience some disruptions. Customers Impact : Customers may experience some disruptions with their instances Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Compute - Instance offer has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:31 UTC End time : 01/07/2025 10:46 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Identified: We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 09:31 UTC Impacted Service(s) : Some instances in the specified region are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an event affecting our Compute - Instance offer in CCH. Start time : 01/07/2025 09:31 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: An incident is in progress on our public cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident : Start time : 14/10/2024 17:10 UTC Service impact : Some instances are temporarily unreachable. Ongoing actions : Investigating Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Investigating: An incident is in progress on our Compute-Instance offer.

Please be aware that this is currently affecting the Functionality.

Here is detail for this incident :

Start time : 14/12/2024 08:18 UTC Service impact : Some instances in the GRA1 region are unreachable. Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Identified: An incident is in progress on our Compute-Instance offer.

Please be aware that this is currently affecting the Functionality.

Here is detail for this incident :

Start time : 14/12/2024 08:18 UTC Service impact : Some instances in the GRA1 region are unreachable. Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Resolved: We would like to inform you that we had an incident on our our Compute - Instance offering in the region GRA5/7/9/11. This incident has now been resolved.

Here is detail for this incident : Start time : 30/06/2025 07:30 UTC End time : 30/06/2025 07:39 UTC Impacted Service(s) : Some instances in the GRA5/7/9/11 region were unreachable. Customers Impact : Customers were temporarily unable to access and use their instances located on the specified region. Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Compute - Instance offering in regions GRA9 and GRA11 has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 11:31 UTC End time : 02/07/2025 17:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Identified: We would like to assure you that we are actively working to resolve the ongoing incident as quickly as possible.

Our team is fully engaged and committed to restoring normal operations promptly.

Thank you for your patience and understanding.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : All the Instances in Gra9 are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA9/11.

Here is detail for this incident : Start time : 01/07/2025 11:31 UTC Impacted Service(s) : Some instances in the region GRA9/11 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that we had an incident on our our Compute - Instance offering in the region GRA5/7/9/11. This incident has now been resolved.

Here is detail for this incident : Start time : 30/06/2025 07:30 UTC End time : 30/06/2025 07:39 UTC Impacted Service(s) : Some instances in the GRA5/7/9/11 region were unreachable. Customers Impact : Customers were temporarily unable to access and use their instances located on the specified region. Root Cause : This incident was due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident on our Compute - Instance offering in regions GRA9 and GRA11 has now been resolved.

Here is detail for this incident : Start time : 01/07/2025 11:31 UTC End time : 02/07/2025 17:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Identified: We would like to assure you that we are actively working to resolve the ongoing incident as quickly as possible.

Our team is fully engaged and committed to restoring normal operations promptly.

Thank you for your patience and understanding.

Identified: The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : All the Instances in Gra9 are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have determined the origin of the incident affecting our Compute - Instance offering in the region GRA9/11.

Here is detail for this incident : Start time : 01/07/2025 11:31 UTC Impacted Service(s) : Some instances in the region GRA9/11 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident on our Managed Kubernetes Service has now been resolved.

Here is detail for this incident : Start time : 02/07/2025 15:25 UTC End time : 02/07/2025 16:45 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Monitoring: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Since 16:45 UTC, Management operations is available again. Ongoing Actions : Our teams are currently monitoring the situation.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Containers & Orchestration offering, which is causing temporary functionality issues in the specified region.

Here is detail for this incident : Start time : 25/07/2025 15:25 UTC Impacted Service(s) : Management operations are temporarily unavailable for nodes in DE1. Customers Impact : Customers are temporarily unable to do management operations on their nodes in the specified region. However, nodes are still accessible and their workloads also. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Containers & Orchestration offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our has been resolved.

Start time : 02/06/2025 08:00 UTC End time : 02/07/2025 07:34 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our teams are currently working with our provider to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Databases-Cassandra offer in all regions, which is causing temporary Availability issues in Global.

Here is detail for this incident :

Start time : 02/06/2025 08:00 UTC Service Impact : Cassandra service creation may experience delays or failures. Customer impact : Customers may face some malfunctions when they want to use their services on Cassandra. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an event affecting our Databases-Cassandra offer in all regions. Start time : 02/06/2025 08:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.