Public Cloud Status

Monitoring: We would like to inform you that our service has been fully restored as of 03/11/2026 09:53 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 27/10/2026 20:00 UTC Impacted Service(s) : Object Storage S3 experienced increased response times in the specified region. Customers Impact : Customers may have experienced slowness when uploading or retrieving their data located in the specified region. Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Object Storage offering, which is causing temporary latency issues in the EU-WEST-PAR region.

Please find the details of this incident below :

Start time : 27/10/2026 20:00 UTC Impacted Service(s) : Object Storage S3 is experiencing increased response times in the specified region. Customers Impact : Customers may experience slowness when uploading or retrieving their data located in the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our Block Storage offering has now been resolved.

Please find the details of this incident below :

Start time : 03/11/2026 04:00 UTC End time : 06/11/2026 16:39 UTC Impacted Service(s) : Some Block Storage volumes in the EU-WEST-PAR-B region experienced degraded performance. Customers Impact : Customers may have experienced increased latency and reduced performance on their volumes located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our Block Storage offering in the EU-WEST-PAR-B region. The root cause has been identified.

Please find the details of this incident below :

Start time : 03/11/2026 04:00 UTC Impacted Service(s) : Some Block Storage volumes in the EU-WEST-PAR-B region are experiencing degraded performance. Customers Impact : Customers may experience increased latency and reduced performance on their volumes located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Block Storage offering, which is causing temporary latency issues in the EU-WEST-PAR-B region.

Please find the details of this incident below :

Start time : 03/11/2026 04:00 UTC Impacted Service(s) : Some Block Storage volumes in the EU-WEST-PAR-B region are experiencing degraded performance. Customers Impact : Customers may experience increased latency and reduced performance on their volumes located in the specified region. Ongoing Actions : Our teams are actively working to improve the performance of the storage infrastructure.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Storage offering has been resolved.

Start time : 04/11/2026 05:00 UTC End time : 06/11/2026 12:40 UTC Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Public Cloud Block Storage offering, which is causing temporary latency issues in the EU-WEST-PAR-A region.

Please find the details of this incident below :

Start time : 04/11/2026 05:00 UTC Impacted Service(s) : Some Block Storage volumes in the EU-WEST-PAR-A region are experiencing performance degradation. Customers Impact : Customers may experience increased latency and reduced performance on their volumes located in the specified region. Ongoing Actions : Our teams are actively working to improve the performance of the storage infrastructure.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Public Cloud Instance Backup offering, which is causing temporary availability issues in the GRA6 region.

Please find the details of this incident below :

Start time : 05/11/2026 15:26 UTC Impacted Service(s) : Instance Backup and image management are temporarily unstable in the specified region. Customers Impact : Customers may experience failures when creating backups or managing their images. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our Public Cloud Network offering in the DE1 region has now been resolved.

Please find the details of this incident below :

Start time : 04/11/2026 05:30 UTC End time : 04/11/2026 16:30 UTC Impacted Service(s) : The Network API in the DE1 region was temporarily unstable. Creation or modification of Load Balancers may have encountered issues. Customers Impact : Customers may have experienced API errors when performing network administrative actions, and were temporarily unable to create or resize their Load Balancers. Running services remained unaffected. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: We are currently experiencing an incident affecting our Public Cloud Network offering, which is causing temporary availability issues in the DE1 region.

Please find the details of this incident below :

Start time : 04/11/2026 05:30 UTC Impacted Service(s) : The Network API in the DE1 region is temporarily unstable. Creation or modification of any Load Balancer can have issues. Customers Impact : Customers may experience API errors when performing network administrative actions, and are temporarily unable to create or resize their Load Balancers. Running services remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our Network offering has now been resolved.

Please find the details of this incident below :

Start time : 03/11/2026 17:00 UTC End time : 03/11/2026 19:13 UTC Impacted Service(s) : The Load Balancer delivery service in the DE1 region was temporarily unavailable. Customers Impact : Customers were temporarily unable to use and create Loadbalancers in the DE1 region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific DE1.

Here are some supplementary details :

Start time : 03/11/2026 17:00 UTC Impacted Service(s) : The load balancer delivery service in the DE1 region is temporarily unavailable. Customers Impact : Customers are temporarily unable to use and create Loadbalancers in the DE1 region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Network offering has been resolved.

Start time : 03/11/2026 09:13 UTC End time : 03/11/2026 15:31 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: Please find an update of this incident below :

Update : Managed Kubernetes Service in the GRA11 region is also impacted by this incident. Customers may experience API errors when creating, modifying or managing their Kubernetes clusters. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Network offering, which is causing temporary availability issues in the GRA11 region.

Please find the details of this incident below :

Start time : 03/11/2026 09:13 UTC Impacted Service(s) : The Network API for public network and private network (vRack) is temporarily unstable in the specified region. Customers Impact : Customers may experience API errors when creating, modifying or managing their public and private network (vRack) configurations. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our Network offering in the DE1 region has now been resolved.

Please find the details of this incident below :

Start time : 03/11/2026 08:10 UTC End time : 03/11/2026 12:53 UTC Impacted Service(s) : The Network API for public network and private network (vRack) was temporarily unstable in the specified region. Customers Impact : Customers may have experienced API errors when creating, modifying or managing their public and private network (vRack) configurations. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Investigating: Please find an update of this incident below :

Update : Managed Kubernetes Service in the DE1 region is also impacted by this incident. Customers may experience API errors when creating, modifying or managing their Kubernetes clusters. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently experiencing an incident affecting our Network offering, which is causing temporary availability issues in the DE1 region.

Please find the details of this incident below :

Start time : 03/11/2026 08:10 UTC Impacted Service(s) : The Network API for public network and private network (vRack) is temporarily unstable in the specified region. Customers Impact : Customers may experience API errors when creating, modifying or managing their public and private network (vRack) configurations. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that an incident affected our AI & Machine Learning offering. This incident has since been resolved.

Please find the details of this incident below :

Start time : 31/10/2026 07:08 UTC End time : 31/10/2026 07:58 UTC Impacted Service(s) : AI Notebooks, AI Training and AI Deploy services were temporarily unavailable. Customers Impact : Customers were temporarily unable to create, manage or access their notebooks, training jobs and AI applications. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Resolved: We would like to inform you that the incident affecting our Public Cloud offering has now been resolved.

Please find the details of this incident below :

Start time : 02/11/2026 09:22 UTC End time : 02/11/2026 18:32 UTC Impacted Service(s) : Some network administrative tasks may have been temporarily slowed down. This did not affect instances. Customers Impact : Customers may have experienced errors or delays when creating or modifying the network configuration of their instances. Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our technical team is actively working on the incident. We currently have an ETA of 02/11/2026 19:00 UTC. We will update this page if we receive any further information before then. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an incident affecting our Public Cloud offering in the DE1 region. The root cause has been identified.

Please find the details of this incident below :

Start time : 02/11/2026 09:22 UTC Impacted Service(s) : Some network administrative tasks may be temporarily slowed down. This does not affect instances. Customers Impact : Customers may experience errors or delays when creating or modifying the network configuration of their instances. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.