Public Cloud Status
Real-time updates of Public Cloud issues and outages
Public Cloud status is Partially Degraded Service
BHS1
BHS3
BHS5
UK1
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Active Incidents
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.
Here are some supplementary details :
Start time : 07/11/2025 10:00 UTC Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state. Customers Impact : Customers are temporarily unable to archive their data. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Recently Resolved Incidents
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9 region.
Here are some supplementary details :
Start time : 15/12/2025 11:06 UTC Impacted Service(s) : Creation/Modification/Deletion of network components may not work as expected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Storage and Compute offering, which is causing temporary latency issue in the GRA5 region.
Here are some supplementary details :
Start time : 15/12/2025 07:52 UTC Impacted Service(s) : Block storage/Compute experiences latency for some customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident on Block Storage offer which has now been resolved.
Here are some supplementary details :
Start time : 11/12/2025 11:30 UTC End time : 11/12/2025 12:30 UTC Impacted Service(s) : The BHS Ceph clusters service was experiencing temporarily degraded performance. Customers Impact : Some customers may have temporarily experienced degraded performance of their Ceph cluster volumes in GRA1. Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
We had an incident affecting our Compute - Instance offer on the specific BHS region that is now resolved.
Here are some supplementary details :
Start time : 11/12/2025 11:40 UTC End time : 11/12/2025 11:47 UTC Impacted Service(s) : Some instances in the BHS region were unreachable. Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Outage Survival Guide
Public Cloud Components
Public Cloud AI & Machine Learning || AI Dashboard
Public Cloud AI & Machine Learning || AI Deploy
BHS
GRA
Public Cloud AI & Machine Learning || AI Endpoint
Public Cloud AI & Machine Learning || AI Notebooks
BHS
GRA
Public Cloud AI & Machine Learning || AI Training
BHS
GRA
Public Cloud Compute - Instance || BHS
BHS1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
BHS3
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We had an incident affecting our Compute - Instance offer on the specific BHS region that is now resolved.
Here are some supplementary details :
Start time : 11/12/2025 11:40 UTC End time : 11/12/2025 11:47 UTC Impacted Service(s) : Some instances in the BHS region were unreachable. Root Cause : A service disruption occurred due to an unexpected infrastructure failure
We apologize for any inconvenience caused and appreciate your understanding.
BHS5
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || ERI
UK1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || EU-SOUTH-MIL
GRA2
EU-SOUTH-MIL-A
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
EU-SOUTH-MIL-B
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA4
EU-SOUTH-MIL-C
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || EU-WEST-PAR
EU-WEST-PAR-A
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
EU-WEST-PAR-B
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
EU-WEST-PAR-C
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute-Instance || AP-SOUTH-MUM
Public Cloud Compute - Instance || GRA
GRA1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA3
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA5
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Storage and Compute offering, which is causing temporary latency issue in the GRA5 region.
Here are some supplementary details :
Start time : 15/12/2025 07:52 UTC Impacted Service(s) : Block storage/Compute experiences latency for some customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA7
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA9
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9 region.
Here are some supplementary details :
Start time : 15/12/2025 11:06 UTC Impacted Service(s) : Creation/Modification/Deletion of network components may not work as expected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA11
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || India
AP-SOUTH-MUM-1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || LIM
DE1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || RBX
RBX-A
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || SGP
SGP1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SGP2
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || SBG
SBG5
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SBG7
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || SYD
SYD1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AP-SOUTHEAST-SYD-2
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Compute - Instance || USA
US-EAST-VA-1
US-WEST-OR-1
Public Cloud Compute - Instance || WAW
WAW1
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.
Here are some supplementary details :
Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Containers & Orchestration || Load Balancer
AP-SOUTH-MUM-1
BHS5
DE1
GRA5
GRA7
GRA9
GRA11
SBG5
SGP1
SYD1
WAW1
UK1
US-EAST-VA-1
US-WEST-OR-1
Public Cloud Containers & Orchestration || Managed Kubernetes Service
BHS5
DE1
GRA5
GRA7
GRA9
GRA11
SBG5
SGP1
SYD1
WAW1
UK1
US-EAST-VA-1
US-WEST-OR-1
Public Cloud Containers & Orchestration || Managed Private Registry
GRA
DE
BHS
VA
Public Cloud Containers & Orchestration || Managed Rancher Service
Public Cloud Containers & Orchestration || Workflow Management
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
RBX-A
SBG5
SYD3
SBG7
SGP1
SGP2
GRA
SYD1
AP-SOUTHEAST-SYD-2
UK1
WAW1
WAW2
US-EAST-VA-1
PAR
US-WEST-OR-1
AP-SOUTH-MUM-1
Public Cloud Databases || Cassandra
BHS
Public Cloud Databases || M3 Aggregator
DE
GRA
SBG
SGP
UK
WAW
Public Cloud Databases || MongoDB
BHS
Public Cloud Databases || M3DB
DE
GRA
PAR
SBG
SGP
UK
WAW
Public Cloud Databases || MySQL
BHS
DE
GRA
PAR
SBG
SGP
UK
WAW
Public Cloud Databases || PostgreSQL
BHS
DE
GRA
PAR
SBG
SGP
SYD
UK
WAW
Public Cloud Databases || Valkey
BHS
DE
GRA
PAR
SBG
SGP
UK
WAW
Public Cloud Data & Analytics || Data Platform
Public Cloud Data & Analytics || Dashboards
BHS
DE
GRA
PAR
Public Cloud Data & Analytics || Data Processing
SBG
GRA
SGP
UK
WAW
Public Cloud Data & Analytics || Kafka
BHS
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
DE
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
PAR
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SBG
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SGP
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
UK
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
WAW
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Data & Analytics || Kafka Connect
BHS
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
DE
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
PAR
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SBG
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SGP
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
UK
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
WAW
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Data & Analytics || Kafka MirrorMaker
BHS
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
DE
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
PAR
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SBG
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
SGP
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
UK
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
WAW
We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary functionality issue on Kafka services.
Here are some supplementary details :
Start time : 28/10/2025 12:00 UTC Impacted Service(s) : Upgrading version trigger an error ("cannot upgrade from version 3.8 to x.y"). Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Public Cloud Data & Analytics || OpenSearch
BHS
DE
GRA
PAR
SBG
SGP
UK
WAW
Public Cloud Identity, Security & Operations || Authentication
Public Cloud Identity, Security & Operations || Barbican
AP-SOUTH-MUM-1
AP-SOUTHEAST-SYD-2
AP-SOUTH-MUM-1
BHS5
MAD
DE1
EU-SOUTH-MIL
EU-WEST-PAR
GRA9
Public Cloud Network || FailoverIP
RBX-A
SBG7
SGP1
SYD1
UK1
US-WEST-OR-1
US-EAST-VA-1
WAW1
Public Cloud Identity, Security & Operations || Key Management Service
AP-SOUTHEAST-SGP
AP-SOUTHEAST-SYD
CA-EAST-TOR
CA-EAST-BHS
EU-CENTRAL-WAW
EU-SOUTH-MIL
EU-WEST-ERI
EU-WEST-GRA
EU-WEST-LIM
EU-WEST-PAR
EU-WEST-RBX
Public Cloud Network || Load Balancer
EU-WEST-SBG
Public Cloud Identity, Security & Operations || Logs Data Platform
BHS
GRA
Public Cloud LocalZones || AF-NORTH
AF-NORTH-LZ-RBA
Public Cloud LocalZones || EU-CENTRAL
EU-CENTRAL-LZ-BUH
EU-CENTRAL-LZ-PRG
EU-CENTRAL-LZ-SOF
Public Cloud LocalZones || EU-NORTH
EU-NORTH-LZ-CPH
EU-NORTH-LZ-HEL
EU-NORTH-LZ-OSL
EU-NORTH-LZ-STO
Public Cloud LocalZones || EU-SOUTH
EU-SOUTH-LZ-LIS
EU-SOUTH-LZ-MAD
EU-SOUTH-LZ-MIL
Public Cloud LocalZones || EU-WEST
EU-WEST-LZ-AMS
EU-WEST-LZ-BRU
EU-WEST-LZ-DLN
EU-WEST-LZ-LUX
EU-WEST-LZ-MNC
EU-WEST-LZ-MRS
EU-WEST-LZ-VIE
EU-WEST-LZ-ZRH
Public Cloud LocalZones || US-CENTRAL
US-CENTRAL-LZ-SLC
US-CENTRAL-LZ-STL
Public Cloud LocalZones || US-EAST
US-EAST-LZ-ATL
US-EAST-LZ-BOS
US-EAST-LZ-CHI
US-EAST-LZ-DAL
US-EAST-LZ-MIA
US-EAST-LZ-NYC
Public Cloud LocalZones || US-WEST
US-WEST-LZ-DEN
US-WEST-LZ-LAX
US-WEST-LZ-PAO
US-WEST-LZ-PHX
US-WEST-LZ-SEA
Public Cloud Management || Horizon
Public Cloud Network || Floating IP
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
AP-SOUTH-MUM-1
RBX-A
SBG5
SBG7
SGP1
SYD1
AP-SOUTHEAST-SYD-2
AP-SOUTH-MUM-1
UK1
WAW1
US-EAST-VA-1
US-WEST-OR-1
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Public Cloud Network || Gateway
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
SBG5
SBG7
SGP1
SYD1
AP-SOUTHEAST-SYD-2
UK1
WAW1
US-EAST-VA-1
US-WEST-OR-1
AP-SOUTH-MUM-1
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
RBX-A
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Public Cloud Network || Load Balancer
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
SBG5
SBG7
SGP1
SYD1
AP-SOUTHEAST-SYD-2
UK1
WAW1
US-EAST-VA-1
US-WEST-OR-1
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
AP-SOUTH-MUM-1
RBX-A
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Public Cloud Network || Private network (vRack)
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
RBX-A
SBG5
Public Cloud UK
SBG7
SGP1
SGP2
SYD1
AP-SOUTHEAST-SYD-2
UK1
WAW1
US-EAST-VA-1
US-WEST-OR-1
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
AP-SOUTH-MUM-1
RBX-A
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Public Cloud Network || Public network
BHS1
BHS3
BHS5
DE1
GRA1
GRA3
GRA5
GRA7
GRA9
GRA11
RBX-A
SBG1
SBG3
SBG5
SBG7
SGP1
SGP2
SYD1
AP-SOUTHEAST-SYD-2
UK1
WAW1
US-EAST-VA-1
US-WEST-OR-1
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
AP-SOUTH-MUM-1
RBX-A
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
Public Cloud Quantum || Emulators
BHS
GRA
Public Cloud Quantum || QPUs
BHS
GRA
Public Cloud Compute - Instance || 3AZ
Public Cloud Storage || Block storage
AP-SOUTHEAST-SYD-2
PAR
AP-SOUTH-MUM-1
BHS1
We had an incident on Block Storage offer which has now been resolved.
Here are some supplementary details :
Start time : 11/12/2025 11:30 UTC End time : 11/12/2025 12:30 UTC Impacted Service(s) : The BHS Ceph clusters service was experiencing temporarily degraded performance. Customers Impact : Some customers may have temporarily experienced degraded performance of their Ceph cluster volumes in GRA1. Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
BHS3
BHS5
RBX-A
DE1
EU-SOUTH-MIL-A
EU-SOUTH-MIL-B
EU-SOUTH-MIL-C
EU-WEST-PAR-A
EU-WEST-PAR-B
EU-WEST-PAR-C
GRA1
GRA3
GRA5
We are currently investigating an incident affecting our Storage and Compute offering, which is causing temporary latency issue in the GRA5 region.
Here are some supplementary details :
Start time : 15/12/2025 07:52 UTC Impacted Service(s) : Block storage/Compute experiences latency for some customers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
GRA6
GRA7
GRA9
GRA11
RBX-A
SBG5
SBG7
SGP1
SYD1
UK1
US-EAST-VA-1
US-WEST-OR-1
WAW1
YNM1
Public Cloud Storage || Cloud Archive
DE
GRA
UK
WAW
BHS
SYD
SGP
US-EAST-VA
US-WEST-OR
Public Cloud Storage || Cold Archive
RBX-ARCHIVE
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Cold archive offer on the specific region.
Here are some supplementary details :
Start time : 07/11/2025 10:00 UTC Impacted Service(s) : Archiving tasks are temporarily stuck in "Archiving" state. Customers Impact : Customers are temporarily unable to archive their data. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.