Public Cloud Status

Resolved: We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved.

Start time : 03/06/2026 22:30 UTC End time : 04/06/2026 10:10 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue for the model Qwen3.5-397B-A17B.

Here are some supplementary details :

Start time : 03/06/2026 22:30 UTC Impacted Service(s) : The AI endpoint Qwen3.5-397B-A17B is not reachable. Customers Impact : Customers are temporarily unable to access their endpoint model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 05/06/2026 20:14 UTC End time : 05/06/2026 20:55 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA1/3/7/9 regions.

Here are some supplementary details :

Start time : 05/06/2026 20:14 UTC Impacted Service(s) : Some instances in the GRA1/3/7/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 09/06/2026 13:35 UTC End time : 10/06/2026 00:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions.

Here are some supplementary details :

Start time : 09/06/2026 13:35 UTC Impacted Service(s) :Some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 05/06/2026 20:14 UTC End time : 05/06/2026 20:55 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA1/3/7/9 regions.

Here are some supplementary details :

Start time : 05/06/2026 20:14 UTC Impacted Service(s) : Some instances in the GRA1/3/7/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 09/06/2026 13:35 UTC End time : 10/06/2026 00:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions.

Here are some supplementary details :

Start time : 09/06/2026 13:35 UTC Impacted Service(s) :Some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 06/06/2026 15:06 UTC End time : 06/06/2026 18:55 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/06/2026 15:06 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 05/06/2026 20:14 UTC End time : 05/06/2026 20:55 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA1/3/7/9 regions.

Here are some supplementary details :

Start time : 05/06/2026 20:14 UTC Impacted Service(s) : Some instances in the GRA1/3/7/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 06/06/2026 15:06 UTC End time : 06/06/2026 18:55 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/06/2026 15:06 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 05/06/2026 20:14 UTC End time : 05/06/2026 20:55 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA1/3/7/9 regions.

Here are some supplementary details :

Start time : 05/06/2026 20:14 UTC Impacted Service(s) : Some instances in the GRA1/3/7/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 09/06/2026 13:35 UTC End time : 10/06/2026 00:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions.

Here are some supplementary details :

Start time : 09/06/2026 13:35 UTC Impacted Service(s) :Some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 06/06/2026 15:06 UTC End time : 06/06/2026 18:55 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA region.

Here are some supplementary details :

Start time : 06/06/2026 15:06 UTC Impacted Service(s) : Some instances in the GRA5 - GRA7 - GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Compute - Instance offering in DE1 region has been resolved.

Start time : 06/06/2026 05:35 UTC End time : 06/06/2026 15:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Instances in the LIM region are operational again. However, the performance of these instances may be temporarily degraded. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in DE1 region.

Please find the details of this incident below : Start time : 06/06/2026 05:35 UTC Impacted Service(s) : Some instances in the DE1 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Managed Private Registry offering has been resolved.

Start time : 06/06/2026 05:35 UTC End time : 07/06/2026 08:00 UTC Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Some Registries in the LIM region are operational again. However, the performance of the some Registries may be temporarily degraded. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our Managed Private Registry offering, which is causing temporary availability issue in DE region.

Please find the details of this incident below : Start time : 06/06/2026 05:35 UTC Impacted Service(s) : Some Registries may be unavailable. Customers Impact : Customers may experience issues performing registry-related operations. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our PCI-Databases offering has been resolved.

Start time : 03/06/2026 12:00 UTC End time : 04/06/2026 12:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 04/06/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially ran with 3 nodes temporarily ran with 2 nodes Customers Impact : Customers with 3-node MongoDB services temporarily operated with only 2 nodes. No latency or data loss was observed Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our PCI-Databases offering has been resolved.

Start time : 03/06/2026 12:00 UTC End time : 04/06/2026 12:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 04/06/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially ran with 3 nodes temporarily ran with 2 nodes Customers Impact : Customers with 3-node MongoDB services temporarily operated with only 2 nodes. No latency or data loss was observed Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our PCI-Databases offering has been resolved.

Start time : 03/06/2026 12:00 UTC End time : 04/06/2026 12:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 04/06/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially ran with 3 nodes temporarily ran with 2 nodes Customers Impact : Customers with 3-node MongoDB services temporarily operated with only 2 nodes. No latency or data loss was observed Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our PCI-Databases offering has been resolved.

Start time : 03/06/2026 12:00 UTC End time : 04/06/2026 12:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 04/06/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially ran with 3 nodes temporarily ran with 2 nodes Customers Impact : Customers with 3-node MongoDB services temporarily operated with only 2 nodes. No latency or data loss was observed Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.

Here are some supplementary details :

Start time : 03/06/2026 12:00 UTC Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes. Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.