Public Cloud Status

Resolved: We would like to inform you that an incident affected our Public Cloud Volume (Ceph) offering in the EU-WEST-PAR-A zone. This incident has since been resolved.

Please find the details of this incident below :

Start time : 25/10/2026 00:00 UTC End time : 26/10/2026 00:00 UTC Impacted Service(s) : Some Volumes experienced degraded performance in the specified zone. Customers Impact : Customers may have experienced high latency on their volumes. Volumes remained available throughout the incident.

We thank you for your understanding and patience throughout this incident.

Resolved: We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved.

Start time : 24/10/2026 14:54 UTC End time : 25/09/2026 00:45 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Most of the services are now available again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an incident affecting our Public Cloud offering in the GRA region.

Please find the details of this incident below :

Start time : 24/10/2026 14:54 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/10/2026 09:30 UTC End time : 21/10/2026 13:25 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We have new information regarding the incident that affected your service(s).

Please find below an update on the situation: Update : Our technical team is still working to resolve the incident, which should be resolved shortly. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Identified: We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 region.

Here are some supplementary details :

Start time : 21/10/2026 09:30 UTC Impacted Service(s) : The Block Storage service in the GRA1 region is temporarily experiencing degraded performance. Customers Impact : Customers may temporarily experience degraded performance on their Block Storage services. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved.

Start time : 21/10/2026 07:00 UTC End time : 21/10/2026 08:04 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Monitoring: Service has been fully restored since 21/10/2026 08:04 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 21/10/2026 07:00 UTC Impacted Service(s) : AI Endpoints may have had some performance issues. Customers Impact : Customers may have temporarily experienced slowness when using the AI endpoints.

We apologize for any inconvenience caused and appreciate your understanding.

Investigating: We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint .

Here are some supplementary details :

Start time : 21/10/2026 07:00 UTC Impacted Service(s) : AI Endpoints may have some performance issue. Customers Impact : Customers may temporarily experience slowness when using the AI endpoints. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Resolved: We would like to inform you that the incident affecting our Public Cloud offering has now been resolved.

Please find the details of this incident below :

Start time : 20/10/2026 08:48 UTC End time : 20/10/2026 10:26 UTC Impacted Service(s) : Block Storage volumes hosted on the PCI-RBX-A-volumes_2 cluster in the RBX-A region were unavailable between 08:48 and 09:00 UTC, followed by reduced performance until 10:26 UTC. Customers Impact : Customers were temporarily unable to access their Block Storage volumes between 08:48 and 09:00 UTC, and may have experienced degraded performance on their volumes until 10:26 UTC while the cluster was recovering. Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Identified: We are currently experiencing an incident affecting our Block Storage offering in the RBX-A region.

Please find the details of this incident below :

Start time : 20/10/2026 08:48 UTC Impacted Service(s) : Block Storage volumes hosted on the RBX-A were unavailable between 08:48 and 09:00 UTC and are currently experiencing reduced performance.

Customers Impact : Customers were temporarily unable to access their Block Storage volumes between 08:48 and 09:00 UTC. Since 09:00 UTC, customers may experience degraded performance on their volumes while the cluster is recovering.

Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore full performance as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.