Baicells Technologies Status

Resolved: This incident has been resolved and all services are fully stable.

Root Cause: The disruption was traced to a database failover event where our high-concurrency services did not automatically adapt to the new connection topology.

Preventative Measures: To prevent recurrence, we are implementing enhanced retry mechanisms for our system health checks and upgrading our connection framework to ensure seamless automatic recovery.

Monitoring: Incident Summary CloudCore experienced a service interruption causing mass Customer Premises Equipment (CPE) disconnects and intermittent service flapping.

Current Status Our engineering team successfully mitigated the issue through targeted service restarts, and system metrics confirm all CPEs have reconnected. We are actively monitoring the system to ensure stability while we analyze logs to determine the root cause.