GleSYS Status

Resolved: This incident has been resolved.

Monitoring: We have corrected the issue and redundancy is back to normal. If you believe you are still affected please contact support.

Investigating: We are moving affected single-homed customers to another router. We are still working with the vendor to determine best cause of action for router which is not working as expected.

Investigating: Planned maintenance in Falkenberg (2024-09-17) did not go according to plan, customers affected by this maintenance are still affected. We are working with the vendor to identify the underlying issue.

Resolved: This incident has been resolved and redundancy is back to normal.

Identified: Replacement router will be set in production starting 21:00 CEST, this is a process that is expected to be completed on Monday (2024-09-16). There is no service impact expected during this process.

Identified: We have received the replacement hardware yesterday and are in progress of configuring it. We are expecting to take the new router into production this evening.

Identified: We're operating with reduced redundancy in Stockholm, there's no service impact expected from now on. Replacement hardware expected to arrive tomorrow.

Identified: All affected customers have been moved to another router. If you are still experiencing issues please contact support.

Identified: No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.

Identified: No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.

Identified: We are moving affected single-homed customers to another router. We are still working with the vendor to determine best cause of action for router which is not working as expected.

Investigating: Planned maintenance in Stockholm did not go according to plan, customers affected by previous maintenance is affected still. We are working with the vendor to identify the underlying issue.