Brightly Software Status

Monitoring: Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

Investigating: We continue to make daily modifications and performance improvements to Event Manager as we work toward a permanent resolution. Addressing this issue remains our highest priority, and our team is working around the clock to make improvements. We apologize for the continued disruption and appreciate your patience as we work to resolve this issue. We will continue to provide updates on this page. Please contact [email protected] if you have any questions.

Investigating: We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Monitoring: Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience!

If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow.

Please contact [email protected] if you have any questions.

Investigating: We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact [email protected] if you have any questions.

Investigating: Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!  Please contact [email protected] if you have any questions.

Investigating: We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.

At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'

We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact [email protected] if you have any questions"

Investigating: We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.

Investigating: Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Monitoring: Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact [email protected] if you have any questions.

Investigating: Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.