Brightly Software Status

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Identified: Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact [email protected] with any questions.

Investigating: We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available.

Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact [email protected].

Investigating: Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate.

Thank you for your patience! Please contact [email protected] if you have any questions.

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Identified: Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made.

As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

Please contact [email protected] with any questions.

Investigating: Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

We apologize for the inconvenience and will continue to post updates on this page.  Please contact [email protected] if you have any questions.

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Identified: Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made.

As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

Please contact [email protected] with any questions.

Investigating: Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

We apologize for the inconvenience and will continue to post updates on this page.  Please contact [email protected] if you have any questions.

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Identified: Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made.

As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

Please contact [email protected] with any questions.

Investigating: Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

We apologize for the inconvenience and will continue to post updates on this page.  Please contact [email protected] if you have any questions.

Resolved: This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.

Identified: Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made.

As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

Please contact [email protected] with any questions.

Investigating: Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there.

1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.

We apologize for the inconvenience and will continue to post updates on this page.  Please contact [email protected] if you have any questions.