Brightly Software status is Operational

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Asset Essentials UK
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Asset Essentials US
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Asset Essentials Analytics
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Confirm OnDemand APAC
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Confirm OnDemand EMEA - Oracle
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Confirm OnDemand EMEA - SQL Server
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Confirm OnDemand US
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Event Manager - Error Message When Managing Events
Started 18 Sep 2026 20:40:06 (5 days ago), still ongoing
Minor Incident
Monitoring
Event Manager

Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

TheWorxHub - Access Issue for Canadian clients
Started 6 Jul 2026 20:09:21 (3 months ago), still ongoing
Critical Incident
Investigating
TheWorxHub - Senior Living Canada

Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Recently Resolved Incidents

Asset Essentials - Citizen Portal Registration
Started 18 Sep 2026 20:02:36 (5 days ago), resolved 18 Sep 2026 23:43:50 (5 days ago)
Minor Incident
Resolved
Asset Essentials US

Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Confirm OnDemand EMEA - Errors with Street Works Transfers
Started 15 Sep 2026 12:26:13 (8 days ago), resolved 18 Sep 2026 12:09:26 (5 days ago)
Minor Incident
Resolved
Confirm OnDemand EMEA - Oracle
Confirm OnDemand EMEA - SQL Server

We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

TheWorxHub - Issue with Work Order printing and Report Subscriptions
Started 17 Sep 2026 12:49:00 (6 days ago), resolved 17 Sep 2026 12:49:00 (6 days ago)
Incident without Impact
Resolved
TheWorxHub - USA - Healthcare

We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.

Support service disruption
Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
Minor Incident
Resolved
TheWorxHub - Senior Living USA
Help Desk
Confirm OnDemand APAC
Asset Essentials UK
TheWorxHub - USA - Healthcare
More...

We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

Brightly Software Outage Survival Guide

A step-by-step guide to help you survive a Brightly Software outage
NaN%

    Brightly Software Components

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    now

    Brightly Software Asset Essentials

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    now
    Asset Essentials UK
    Wed 16
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    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Confirm OnDemand EMEA - All Clients
    Wed 16
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    Sun 20
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    Tue 22
    now
    Asset Essentials US
    Wed 16
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    Sat 19
    Sun 20
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    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Asset Essentials - Citizen Portal Registration
    Started 18 Sep 2026 20:02:36 (5 days ago), resolved 18 Sep 2026 23:43:50 (5 days ago)
    Minor Incident
    Resolved
    Asset Essentials US

    Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

    Asset Essentials Analytics
    Wed 16
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    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Confirm

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    now
    Confirm OnDemand APAC
    Wed 16
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    Sun 20
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    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Confirm OnDemand EMEA - Oracle
    Wed 16
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    now
    Confirm OnDemand EMEA - Errors with Street Works Transfers
    Started 15 Sep 2026 12:26:13 (8 days ago), resolved 18 Sep 2026 12:09:26 (5 days ago)
    Minor Incident
    Resolved
    Confirm OnDemand EMEA - Oracle
    Confirm OnDemand EMEA - SQL Server

    We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Confirm OnDemand EMEA - SQL Server
    Wed 16
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    Tue 22
    now
    Confirm OnDemand EMEA - Errors with Street Works Transfers
    Started 15 Sep 2026 12:26:13 (8 days ago), resolved 18 Sep 2026 12:09:26 (5 days ago)
    Minor Incident
    Resolved
    Confirm OnDemand EMEA - Oracle
    Confirm OnDemand EMEA - SQL Server

    We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact [email protected] if you have any questions.

    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Confirm OnDemand US
    Wed 16
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    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Work and Asset Management

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    MaintenanceDirect
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    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Zion.Web
    Wed 16
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    now
    PMDirect
    Wed 16
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    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Planned Maintenance
    Wed 16
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    Sun 20
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    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Mobile311
    Wed 16
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    now
    Work Order
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Maintenance Manager for EDU
    Wed 16
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    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    CapitalForecastDirect
    Wed 16
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    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Critical Alarm Automation
    Wed 16
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    Sun 20
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    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    SchoolDude WorkCenter
    Wed 16
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    Sun 20
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    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Capital Forecast
    Wed 16
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    Sun 20
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    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Critical Alarm
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Maintenance Manager for Education
    Wed 16
    Thu 17
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    Sun 20
    Mon 21
    Tue 22
    now
    FacilityDude Work Center
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    InventoryDirect
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Inventory Wireless
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Inventory
    Wed 16
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    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Origin
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Maintenance Manager for Manufacturing
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software TheWorxHub

    Wed 16
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    Sun 20
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    now
    TheWorxHub - Senior Living USA
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    TheWorxHub - USA - Healthcare
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    TheWorxHub - Issue with Work Order printing and Report Subscriptions
    Started 17 Sep 2026 12:49:00 (6 days ago), resolved 17 Sep 2026 12:49:00 (6 days ago)
    Incident without Impact
    Resolved
    TheWorxHub - USA - Healthcare

    We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.

    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    TheWorxHub - USA - Api
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    TheWorxHub - Senior Living Canada
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    TheWorxHub - Access Issue for Canadian clients
    Started 6 Jul 2026 20:09:21 (3 months ago), still ongoing
    Critical Incident
    Investigating
    TheWorxHub - Senior Living Canada

    Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Energy Management

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Energy Manager
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Stream
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    UtilityDirect
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Event Management

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Carbon Manager
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Event Manager
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Event Manager - Error Message When Managing Events
    Started 18 Sep 2026 20:40:06 (5 days ago), still ongoing
    Minor Incident
    Monitoring
    Event Manager

    Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

    Facility Schedule
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    FSDirect
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    FSAutomation
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    TripDirect
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Transportation Manager
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software IT Asset Management

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Help Desk
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Incident
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Insight
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Mobile Device Management
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Dude Intelligence

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software MySchoolBuilding

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software MyFacilityDude

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

    Brightly Software Asset Management Software Academy

    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    Tue 22
    now
    Support service disruption
    Started 16 Sep 2026 12:12:32 (7 days ago), resolved 17 Sep 2026 12:33:29 (6 days ago)
    Minor Incident
    Resolved
    TheWorxHub - Senior Living USA
    Help Desk
    Confirm OnDemand APAC
    Asset Essentials UK
    TheWorxHub - USA - Healthcare
    More...

    We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored.

    Thank you for your patience, and we apologize for the inconvenience. Please email [email protected] if you have any questions and a member of our team will respond to you as quickly as possible

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