JumpCloud Status

Investigating: We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.

Investigating: We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.

Resolved: Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.

Monitoring: Our investigations have not uncovered any anomalies with the RADIUS service. While we will continue to monitor, the status of the service is now Operational.

Investigating: We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.