Qualys Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and currently monitoring it.

Note:- Please make a note that if a connector is in an error or queued state, please rerun to get appropriate results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1

If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter an Error state and stop processing ALL regions, including healthy ones. This means your visibility into security posture will be completely lost across all AWS regions until it is resolved.

Impacted regions: AWS Middle East (Bahrain) – me-south-1 As a workaround, customers/users can temporarily unselect this region until AWS services are fully restored.

Immediate Action Required, to restore connector functionality for your other regions:

1. Navigate to TotalCloud → Connectors → [Your AWS Connector]
2. Click Edit Connector
3. Under Regions, uncheck me-south-1 (Bahrain)
4. Click Save
5. Connector will resume scanning other regions within 5-10 minutes

Alternative (API): bash# Remove me-south-1 from connector regions

curl -X PATCH https://api.totalcloud.io/v1/connectors/{connector-id} \ -H "Authorization: Bearer YOUR_TOKEN" \ -d '{"regions": ["us-east-1", "us-west-2", "eu-west-1"]}' # exclude me-south-1

AWS service status can be tracked here: https://health.aws.amazon.com/health/status

Further updates will be shared as they become available. The incident ticket for reference is IM-12562.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

Resolved: This incident has been resolved.

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly.

We will continue to monitor the lag closely and provide ongoing updates.

The ticket reference for this incident is IM-12565.

Investigating: Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Resolved: This incident has been resolved.

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly.

We will continue to monitor the lag closely and provide ongoing updates.

The ticket reference for this incident is IM-12565.

Investigating: Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and currently monitoring it.

Note:- Please make a note that if a connector is in an error or queued state, please rerun to get appropriate results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1

If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter an Error state and stop processing ALL regions, including healthy ones. This means your visibility into security posture will be completely lost across all AWS regions until it is resolved.

Impacted regions: AWS Middle East (Bahrain) – me-south-1 As a workaround, customers/users can temporarily unselect this region until AWS services are fully restored.

Immediate Action Required, to restore connector functionality for your other regions:

1. Navigate to TotalCloud → Connectors → [Your AWS Connector]
2. Click Edit Connector
3. Under Regions, uncheck me-south-1 (Bahrain)
4. Click Save
5. Connector will resume scanning other regions within 5-10 minutes

Alternative (API): bash# Remove me-south-1 from connector regions

curl -X PATCH https://api.totalcloud.io/v1/connectors/{connector-id} \ -H "Authorization: Bearer YOUR_TOKEN" \ -d '{"regions": ["us-east-1", "us-west-2", "eu-west-1"]}' # exclude me-south-1

AWS service status can be tracked here: https://health.aws.amazon.com/health/status

Further updates will be shared as they become available. The incident ticket for reference is IM-12562.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM.

Further details will be provided as they become available.

The ticket reference for this incident is IM-12567.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Operations team is investigating an issue where users are unable to create new virtual, containerized, or offline scanner appliances. Further details will be provided as they become available. The ticket reference for this incident is IM-12574.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and currently monitoring it.

Note:- Please make a note that if a connector is in an error or queued state, please rerun to get appropriate results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1

If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter an Error state and stop processing ALL regions, including healthy ones. This means your visibility into security posture will be completely lost across all AWS regions until it is resolved.

Impacted regions: AWS Middle East (Bahrain) – me-south-1 As a workaround, customers/users can temporarily unselect this region until AWS services are fully restored.

Immediate Action Required, to restore connector functionality for your other regions:

1. Navigate to TotalCloud → Connectors → [Your AWS Connector]
2. Click Edit Connector
3. Under Regions, uncheck me-south-1 (Bahrain)
4. Click Save
5. Connector will resume scanning other regions within 5-10 minutes

Alternative (API): bash# Remove me-south-1 from connector regions

curl -X PATCH https://api.totalcloud.io/v1/connectors/{connector-id} \ -H "Authorization: Bearer YOUR_TOKEN" \ -d '{"regions": ["us-east-1", "us-west-2", "eu-west-1"]}' # exclude me-south-1

AWS service status can be tracked here: https://health.aws.amazon.com/health/status

Further updates will be shared as they become available. The incident ticket for reference is IM-12562.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and currently monitoring it.

Note:- Please make a note that if a connector is in an error or queued state, please rerun to get appropriate results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation failures in AWS Connector processing. Users may experience issues when endpoints are unreachable from AWS. Based on current observations, AWS connectors will enter an ERROR state if any of the affected region are selected. Also, due to the same issue, AWS connectors are in a queued state on the US Platform 1

If me-south-1 (Bahrain) remains enabled in your multi-region connectors, the connector will enter an Error state and stop processing ALL regions, including healthy ones. This means your visibility into security posture will be completely lost across all AWS regions until it is resolved.

Impacted regions: AWS Middle East (Bahrain) – me-south-1 As a workaround, customers/users can temporarily unselect this region until AWS services are fully restored.

Immediate Action Required, to restore connector functionality for your other regions:

1. Navigate to TotalCloud → Connectors → [Your AWS Connector]
2. Click Edit Connector
3. Under Regions, uncheck me-south-1 (Bahrain)
4. Click Save
5. Connector will resume scanning other regions within 5-10 minutes

Alternative (API): bash# Remove me-south-1 from connector regions

curl -X PATCH https://api.totalcloud.io/v1/connectors/{connector-id} \ -H "Authorization: Bearer YOUR_TOKEN" \ -d '{"regions": ["us-east-1", "us-west-2", "eu-west-1"]}' # exclude me-south-1

AWS service status can be tracked here: https://health.aws.amazon.com/health/status

Further updates will be shared as they become available. The incident ticket for reference is IM-12562.

Investigating: Qualys Cloud Platform Operations is investigating an issue causing Connector Validation Runscope failures in AWS Connector processing. Users may experience issues where endpoints are not reachable from AWS. Further updates will be shared as they become available.