Qualys Status
Real-time updates of Qualys issues and outages
Qualys status is Operational
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Container Security (CS)
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Cloud Agent (CA)
Total Cloud
Container Security (CS)
Endpoint Detection and Response (EDR)
Active Incidents
Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.
Recently Resolved Incidents
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
The US Platform 2: Container Security (CS) users may experience a delay in seeing newly created containers on the Assets-> Containers page and in their scan reports.
Qualys Outage Survival Guide
Qualys Components
Qualys US Platform 1
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
CertView (CERT)
Cloud Agent (CA)
Total Cloud
Container Security (CS)
Continuous Monitoring (CM)
Endpoint Detection and Response (EDR)
Extended Detection and Response (XDR)
File Integrity Monitoring (FIM)
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Indication of Compromise (IOC)
Network Passive Sensor (PS)
Patch Management (PM)
PCI Compliance (PCI)
Policy Audit / Policy Compliance (PA / PC)
Qualys Gateway Service (QGS)
Security Assessment Questionnaire (SAQ)
Security Configuration Assessment (SCA)
VMDR Mobile
Threat Protection (TP)
Vulnerability Management (VM)
Web Application Firewall (WAF)
Web Application Scanning (WAS)
SaaS Detection and Response (SDR)
Custom Assessment and Remediation (CAR)
Unified Dashboard (UD)
Connector Centralization
Qualys Flow (QFLOW)
VMDR OT
Enterprise TruRisk Management (ETM)
TotalAI
Qualys US Platform 2
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Qualys Cloud Operations is currently investigating an issue that is preventing purge rules from consistently executing as expected on the platform. Users will experience stale assets remain in existence impacting license counts and reporting. Further updates will be shared as they become available. The ticket reference for this incident is IM-12426. We have re-opened the previous incident that was resolved.
AssetView (AV)
CertView (CERT)
Cloud Agent (CA)
Total Cloud
Container Security (CS)
The US Platform 2: Container Security (CS) users may experience a delay in seeing newly created containers on the Assets-> Containers page and in their scan reports.
Continuous Monitoring (CM)
Endpoint Detection and Response (EDR)
File Integrity Monitoring (FIM)
Extended Detection and Response (XDR)
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Indication of Compromise (IOC)
Network Passive Sensor (PS)
Patch Management (PM)
PCI Compliance (PCI)
Policy Audit / Policy Compliance (PA / PC)
Qualys Gateway Service (QGS)
Security Assessment Questionnaire (SAQ)
Security Configuration Assessment (SCA)
VMDR Mobile
Threat Protection (TP)
Vulnerability Management (VM)
Web Application Firewall (WAF)
Web Application Scanning (WAS)
SaaS Detection and Response (SDR)
Custom Assessment and Remediation (CAR)
Unified Dashboard (UD)
Connector Centralization
Qualys Flow (QFLOW)
VMDR OT
Enterprise TruRisk Management (ETM)
TotalAI
Qualys US Platform 3
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
AssetView (AV)
CertView (CERT)
Cloud Agent (CA)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Total Cloud
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Extended Detection and Response (XDR)
Container Security (CS)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Continuous Monitoring (CM)
Endpoint Detection and Response (EDR)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
File Integrity Monitoring (FIM)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Network Passive Sensor (PS)
Indication of Compromise (IOC)
Patch Management (PM)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
PCI Compliance (PCI)
Policy Audit / Policy Compliance (PA / PC)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Qualys Gateway Service (QGS)
SaaS Detection and Response (SDR)
Security Assessment Questionnaire (SAQ)
Security Configuration Assessment (SCA)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
VMDR Mobile
Web Application Firewall (WAF)
Threat Protection (TP)
Vulnerability Management (VM)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Web Application Scanning (WAS)
Custom Assessment and Remediation (CAR)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.
Unified Dashboard (UD)
Connector Centralization
VMDR OT
Qualys Flow (QFLOW)
Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.
The functionalities for the following modules might be impacted.
CS: There will be a delay in scan processing and showing up on UI. CSAM: Reports are being generated, but the report is stuck or taking longer to become available for download. Qflow: Workflow is impacted (intermittently). PM: Scan result, patching activity & report generation/downloads are affected. Also, Linux deployment job - deployment job creation is failing. VM/PC/Cloud Agent: Agent Scan upload may experience disruption leading to an impact on the VM/PC scan. OCA: File uploads fail, Delta won't be processed EDR: EDR Forensic Reports are impacted. There will be a slight delay in EDR & MITRE events. CAR: Services are restarting multiple times. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. FIM: FIM events and audit data might not be visible. Reporting: Customers may face challenges when uploading and downloading reports for modules using the reporting service, and notifications for these reports will not be sent. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. TotalCloud: Reports are created but stuck in the generated state. PCRS: PCRS reporting will be impacted.
We will provide further updates as they become available.
The incident ticket for reference is IM-12441.