Qualys Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available. Ticket reference for this activity is IM-12233

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is investigating an issue on Qualys US Platform 1. The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when uploading or downloading custom certificates and appliance images. ETM: API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will not be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data.

We will provide further updates as they become available.

The incident ticket for reference is IM-12236.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent provisioning. The delay will impact the newly installed Agents. Users will notice that Agent provision will take longer than the expected time. However, existing agents will run with no issues. Further updates will be shared as they become available. Ticket reference for this activity is IM-12233

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2. Container Security API requests are taking longer duration than expected and failing intermittently to load the data.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12228.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: The Qualys Cloud Platform Operations team is actively investigating the slowness observed during login. Users may experience delays when attempting to log in. Note: Scans and API functionality remain unaffected.

As a temporary workaround, users can access their scans and other pages through the following URL: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Authentication for customers utilizing MFA will remain interrupted.

Further updates will be provided as they become available.

Incident Reference: IM-12237

Resolved: This incident has been resolved.

Monitoring: Qualys Cloud Platform Operations has identified the issue and implemented a fix. We can confirm that the data is now processing and all modules are accessible. We will continue to monitor the results closely. Thank you for your patience and cooperation during the troubleshooting process.

For reference, the incident ticket number is IM-12240.

Investigating: We are continuing to investigate this incident. Our PM, CS and Agent services have been upgraded to Major Outage as masif is still down. Further updates will be shared as they become available.

Investigating: Qualys Cloud Platform Operations is investigating an issue on the Qualys US Platform 3.

The functionalities for the following modules might be impacted.

VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: For CS scanning will be impacted as snapshot db will not get uploaded in masif which will affect the delta processing. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM event and audit data are stored in Masif. Due to which, data may not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. semkmhds : some tags, assetids will not consume, lag increases CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be not visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: Forensic and Auto remediation Flow will be impacted WASUI: Datalist Report download will be impacted

We will provide further updates as they become available.

The incident ticket for reference is IM-12240.