MX Merchant Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.

Identified: We are continuing to work on a fix for this issue.

Identified: Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.

Identified: Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.

Identified: We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible.

We’ll share updates as we make progress. Thank you for your patience.

Investigating: We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.