MeridianLink Status

Resolved: This incident has been resolved.

Monitoring: This issue has been resolved. Our engineering team identified the root cause as a validation error introduced by a recent code change, which was corrected. Functionality with Authorize.net has been fully restored. We apologize for the disruption and appreciate your patience while we worked through this.

Identified: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Identified: Microsoft is investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. If you want to be notified about emerging issues where you haven't yet been confirmed as an impacted customer, you can consume the RSS feed from the Azure Status Page: https://azure.status.microsoft/en-us/status

Identified: We are continuing to investigate reports of Authorize.net Funding Errors affecting Meridianlink Opening.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts with our cloud provider remain a high priority.

We will continue to share updates as additional information becomes available.

Identified: We are actively working with our cloud provider to restore network connectivity to parts of our service.

Investigating: We are currently investigating reports of Authorize.net funding errors.

Clients are reporting that they receive Failed to fund: Response is nothing when trying to process DA app funding.

Resolved: This incident has been resolved.

Monitoring: Services have been restored and Core Integration services are back up and running. We'll continue to monitor closely to ensure everything remains stable. If you're still experiencing issues, please submit a support ticket and our team will follow up promptly. Thank you for your patience.

Identified: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Identified: Microsoft is investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. If you want to be notified about emerging issues where you haven't yet been confirmed as an impacted customer, you can consume the RSS feed from the Azure Status Page: https://azure.status.microsoft/en-us/status

Identified: We are continuing to investigate reports of Core Booking errors affecting Meridianlink Consumer and Opening.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but our investigation with our cloud provider remains a high priority.

We will continue to share updates as additional information becomes available.

Identified: We are actively working with our cloud provider to restore network connectivity to parts of our service.

Investigating: Clients are reporting various issues while trying to book to core. Our teams are investigating this as well.

Resolved: This incident has been resolved.

Monitoring: Services have been restored and Experian pulls are back up and running. We'll continue to monitor closely to ensure everything remains stable. If you're still experiencing issues, please submit a support ticket and our team will follow up promptly. Thank you for your patience.

Identified: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Identified: Microsoft is investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. If you want to be notified about emerging issues where you haven't yet been confirmed as an impacted customer, you can consume the RSS feed from the Azure Status Page: https://azure.status.microsoft/en-us/status

Please continue to use a backup bureau if you have one configured.

Identified: We are continuing to investigate reports of 'Bureau is Not Available' messages from Experian affecting Meridianlink Consumer and Opening.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but our investigation with our cloud provider remains a high priority.

We will continue to share updates as additional information becomes available.

Identified: We are actively working with our cloud provider to restore network connectivity to parts of our service.

Investigating: Clients are reporting issues with pulling Experian, receiving 'Bureau is Not Available messages. We are investigating this.

Please use a backup bureau if you have one configured.

Resolved: This incident has been resolved.

Monitoring: Services have been restored and IMM is back up and running. We'll continue to monitor closely to ensure everything remains stable. If you're still experiencing issues, please submit a support ticket and our team will follow up promptly. Thank you for your patience.

Identified: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Identified: Microsoft is investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. If you want to be notified about emerging issues where you haven't yet been confirmed as an impacted customer, you can consume the RSS feed from the Azure Status Page: https://azure.status.microsoft/en-us/status

Identified: We are continuing to investigate reports of IMM eSigning errors affecting Meridianlink Consumer and Opening.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but our investigation with our cloud provider remains a high priority.

We will continue to share updates as additional information becomes available.

Identified: We are actively working with our cloud provider to restore network connectivity to parts of our service.

Investigating: Clients are reporting issues with launching IMM. We are also investigating this.

Resolved: This incident has been resolved.

Monitoring: Services have been restored and AppPortal is back up and running. We'll continue to monitor closely to ensure everything remains stable. If you're still experiencing issues, please submit a support ticket and our team will follow up promptly. Thank you for your patience.

Identified: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Identified: Microsoft is investigating an issue affecting connectivity to Azure services for a subset of customers in the West US region. Impacted customers may experience intermittent issues when accessing Azure services. We will provide more information as it becomes available. If you want to be notified about emerging issues where you haven't yet been confirmed as an impacted customer, you can consume the RSS feed from the Azure Status Page: https://azure.status.microsoft/en-us/status

Identified: We are continuing to investigate reports of AppPortal loading issues affecting Meridianlink Consumer and Opening.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but our investigation with our cloud provider remains a high priority.

We will continue to share updates as additional information becomes available.

Identified: We are actively working with our cloud provider to restore network connectivity to parts of our service.

Investigating: Portal Production and Demo environments are currently down. Our team is actively investigating and will post an update within 30 minutes. We apologize for the disruption and appreciate your patience.

Resolved: The refresh is now available, please re-run your pipeline.

We apologize for the inconvenience this caused to your daily processes today.

Please reach out via support if you run into any issues.

Monitoring: The pipeline is now connecting successfully and over 95% of our clients have refreshed data available to pull from the pipeline now.

We will continue to update once everyone is able to rerun their pipelines. We sincerely apologize for the inconvenience this may cause.

Investigating: Our team has identified a possible issue that may cause a delay in the upcoming Data Connect refresh. We are working to ensure that the data is available on time for all clients however clients taking advantage of the earlier pull time may be affected.

We will provide an update as soon as possible. We sincerely apologize for the inconvenience this may cause.

Resolved: Data Connect is now operational.

We apologize for the inconvenience this caused to your daily processes today.

Please reach out via support if you run into any issues.

Investigating: We're currently experiencing a service disruption caused by an issue with Microsoft's infrastructure. Microsoft has identified the potential source of the problem and is actively working to resolve it by rerouting traffic to healthy systems and monitoring recovery in real time. They will continue to evaluate the effectiveness of mitigation, assess customer impact, and investigate contributing factors, and will provide additional information as soon as it becomes available.

We're staying close to Microsoft's response to bring services back to full availability as quickly as possible. We'll share updates here as new information becomes available.

Investigating: We are currently experiencing an outage with our Data Connect service due to an issue affecting our source infrastructure. Our engineering team is actively working to resolve this issue.

What's happening:

• Data Connect is temporarily unavailable
• Data pipeline operations are impacted
• We are investigating and working toward resolution

What you should do: We recommend that you do not pull from the pipeline at this time while we work on restoring the service. We will provide updates as we make progress and will notify you immediately once service is restored and it's safe to resume operations.

We apologize for this disruption and appreciate your patience as we work to resolve this as quickly as possible. Please reach out via support if you have any questions or concerns.

Resolved: Our IT team has implemented additional firewall whitelisting for a new URL provided by Experian, which has resolved the recent connectivity issues.

Action required for offsite clients: Please have your IT team open your firewall to allow communication to/from gateway.experian.com.

If you continue to experience issues after making this change, please reach out to our support team.

Monitoring: Experian is still investigating this on their end.

Monitoring: We have identified the cause of the issue impacting Experian Precise ID.

Experian is working on a resolution and taking steps to restore normal operation. They identified an IP address and have updated their allow list.

Investigating: We are continuing to investigate reports of errors affecting Precise ID.

Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

Investigating: We are currently investigating reports of errors affecting Precise ID.

Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

Resolved: We received confirmation from DataLink/Compass/Transunion that the issue has been fixed on their side

Monitoring: It appears that MVR results are returning form DataLink/Compass/TransUnion

Investigating: We have reached out to DataLink/Compass/Transunion