MeridianLink Status

Monitoring: Symitar EASE transactions are now processing normally. Our team is continuing to investigate the root cause of the earlier issue. While we believe the problem is resolved, we'll closely monitor the system to ensure smooth operations.

Investigating: We're currently experiencing an issue affecting Symitar EASE connections. Our team is actively working with the networking team at Jack Henry to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.

Investigating: It appears that the issue is affecting Symitar EASE connections, with the error indicating that the core side is not responding. Please reach out to the core provider (JHA) to check if there is an outage at this time. Thank you for your cooperation.

Investigating: We are continuing to investigate this issue.

Investigating: We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.

Resolved: This incident has been resolved.

Monitoring: Our technical team has scaled up the VM instances, resulting in noticeable improvements in overall performance. We will continue to monitor the situation closely to ensure sustained stability and efficiency.

Investigating: We are currently experiencing significant latency issues on the LIVE server. Users are reporting delays across various processes, including site navigation, application entry, report loading, application opening, and saving data. These issues are affecting overall performance and user experience.

Resolved: This incident has been resolved and clients have confirmed resolution.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.