MeridianLink Status

Resolved: Vanilla has resolved the issue. All Consumer environments have been successfully tested and are now working as expected.

Identified: We have identified the cause of the login issue impacting access to the ML Community. The issue has been traced to a recent change made by our vendor (Vanilla) affecting the SSO redirect behavior. The vendor is actively working on a fix and will provide further updates as progress is made. In the meantime, users can continue to access the Community by using the direct login workaround:

https://connect.meridianlink.com/entry/password

Temporary Workaround Update:

• If a user does not already have a password set, they can select “Forgot Password” to create or reset it using the same email address associated with their product account.

• After logging in, users will land on the Mortgage Community page, which may appear blank due to permission settings.

• To access the Consumer Community, click the globe icon in the top-right corner and select the appropriate community.

We will share additional updates as soon as more information becomes available.

Identified: We have identified the cause of the login issue impacting access to the ML Community. The issue has been traced to a recent change made by our vendor (Vanilla) affecting the SSO redirect behavior.

The vendor is actively working on a fix and will provide further updates as progress is made.

In the meantime, users can continue to access the Community by using the direct login workaround: https://connect.meridianlink.com/entry/password.

We will share additional updates as soon as more information becomes available.

Investigating: We are currently investigating reports of an “Unauthorized Request” error when accessing the MeridianLink Community. We are actively working with our vendor to identify the root cause.

Workaround: In the meantime, users can bypass SSO and access the Community directly using: https://connect.meridianlink.com/entry/password If a user does not already have a password set, they can select “Forgot Password” to create or reset it using the same email address associated with their product account.

Our teams are actively working to understand the scope and impact of this issue.

We will continue to share updates as more information becomes available.

Investigating: We are currently investigating reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community with the Vendor.

Our teams are actively reviewing the situation and working to better understand the scope.

We will provide updates as additional information becomes available.

Investigating: We are continuing to investigate reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community. We are working with the vendor for the Community, and it has been escalated on their end.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts are ongoing and a high priority.

We will continue to share updates as additional information becomes available.

Investigating: We are continuing to investigate reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community.

Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts are ongoing and a high priority.

We will continue to share updates as additional information becomes available.

Investigating: We are currently investigating reports of an "Unauthorized Request Error" when attempting to access the MeridianLink Community.

Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

Resolved: The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.

Identified: MeridianLink IT is working with our support phone system provider on this issue. We hope to have a resolution soon.

Identified: The Support teams for MeridianLink Mortgage and OpenClose are experiencing phone system issues today. For assistance on Mortgage LOS and related products, please initiate a Chat or Support Case in the Resource Center. For OpenClose LOS and related products, please initiate a Support Case in the Resource Center.

Resolved: There shouldn’t be any further issues. We will also continue to monitor for any further occurrences and keep you informed of progress.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently receiving reports of duplicate applications being created in DL4 via RouteOne. RouteOne is actively working with them to investigate and address the issue, if it is still occurring.

Resolved: The issue has been resolved, and all services are operating normally.

Thank you for your patience while our teams worked to address this issue. If you continue to experience any problems, please contact Support.

Identified: MeridianLink IT is working with our support phone system provider on this issue. We hope to have a resolution soon.

Identified: The Support teams for MeridianLink Mortgage and OpenClose are experiencing phone system issues today. For assistance on Mortgage LOS and related products, please initiate a Chat or Support Case in the Resource Center. For OpenClose LOS and related products, please initiate a Support Case in the Resource Center.

Resolved: This incident has been resolved.

Identified: A data refresh delay affecting Partner Connect vendors has been identified. Our team has investigated and deployed a solution; subsequent pipelines are running now.

We apologize for any inconvenience this may have caused.