LastPass Status

Resolved: We have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time. Our engineers identified an issue with the caching layer data base which was causing performance delays when attempting to load the download website, this has been corrected, and load times are now normal.

Monitoring: Our engineers have identified an issue with the Redis caching layer which was causing performance delays when attempting to load the download website.

This issue has been resolved, and we are seeing page load times return to normal. We will continue to actively monitor the resolution and will provide another update shortly.

Identified: Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Investigating: We are actively investigating reports that when attempting to download software (such as the LastPass extension) directly from the LastPass website, customers are experiencing performance delays which is causing the web page to load slowly.

All other services remain unaffected.

Resolved: We have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time. Our engineers identified an issue with the caching layer data base which was causing performance delays when attempting to load the download website, this has been corrected, and load times are now normal.

Monitoring: Our engineers have identified an issue with the Redis caching layer which was causing performance delays when attempting to load the download website.

This issue has been resolved, and we are seeing page load times return to normal. We will continue to actively monitor the resolution and will provide another update shortly.

Identified: Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Investigating: We are actively investigating reports that when attempting to download software (such as the LastPass extension) directly from the LastPass website, customers are experiencing performance delays which is causing the web page to load slowly.

All other services remain unaffected.

Resolved: We have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time. Our engineers identified an issue with the caching layer data base which was causing performance delays when attempting to load the download website, this has been corrected, and load times are now normal.

Monitoring: Our engineers have identified an issue with the Redis caching layer which was causing performance delays when attempting to load the download website.

This issue has been resolved, and we are seeing page load times return to normal. We will continue to actively monitor the resolution and will provide another update shortly.

Identified: Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Investigating: We are actively investigating reports that when attempting to download software (such as the LastPass extension) directly from the LastPass website, customers are experiencing performance delays which is causing the web page to load slowly.

All other services remain unaffected.

Resolved: We have confirmed that the issue has been resolved.

An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue.

We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.

Monitoring: Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Identified: Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Investigating: We are continuing to investigate this issue.

Investigating: We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets.

Our engineers are working to identify the issue and will provide another update shortly.