LastPass Status

Resolved: We have confirmed that the issue has been resolved.

Monitoring: The provider has corrected the issue and they have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Investigating: Our Support phone line is temporarily unavailable due to a service malfunction with our third-party provider. The provider is actively working to resolve the issue. In the meantime, if you need assistance, please log in to our Support Site and create a case. Our Support team is ready to address your requests immediately. Thank you for your patience and understanding.

Resolved: We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence and will publish our root cause analysis on this status page once this review has completed.

Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to contact our support team.

Monitoring: Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.

Monitoring: Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.

Resolved: We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence and will publish our root cause analysis on this status page once this review has completed.

Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to contact our support team.

Monitoring: Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.

Monitoring: Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.

Resolved: We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.

Monitoring: Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

If you are experiencing what appears to be an empty vault upon login:

1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.

Monitoring: Our engineers have resolved the issue and are currently verifying that all services are fully operational. We will continue to monitor the situation and provide a final update soon.

If you are experiencing what appears to be an empty vault upon login:

1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.

Monitoring: Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Identified: Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Investigating: We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.