Khoros Status

Resolved: This incident has been resolved.

Monitoring: We continue to closely monitor system performance to ensure stability across all affected communities. At this time, services are operational, and we are observing normal response times.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting multiple communities, where they are inaccessible or very slow to load. We are currently investigating and will provide further updates as they become available.

Investigating: We are currently investigating this issue.

Monitoring: We are continuing to monitor the platform following the fix implementation. System performance remains stable, and we will keep observing metrics closely to ensure sustained recovery.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate the reoccurrence of delays affecting replies through various integrations. We appreciate your patience as we work towards a resolution.

Monitoring: We identified the root cause of delays, and a fix has been implemented. We are monitoring the results.

Investigating: We are continuing to investigate the delays experienced with Khoros Care, specifically with Brand Messenger replies, and are exploring potential issues related to system configurations and request processing. We appreciate your patience as we work towards a resolution.

Investigating: We are continuing to investigate the issue; during the investigation, we have noticed that the delays are affecting replies through different integrations.

Investigating: We are currently investigating an issue with Khoros Care where delays are experienced when sending Brand Messenger replies

Resolved: This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.

Monitoring: We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.

Monitoring: A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.

Investigating: We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.

Investigating: We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected.

Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages.

Impact Scope:

YouTube integrations Scheduled post publishing Comment monitoring and moderation workflows

Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.

Resolved: This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.

Monitoring: We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.

Monitoring: A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.

Investigating: We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.

Investigating: We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected.

Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages.

Impact Scope:

YouTube integrations Scheduled post publishing Comment monitoring and moderation workflows

Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.