Khoros Status

Resolved: The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.

Monitoring: The backfill has been completed. We continue to investigate the root cause.

Identified: The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.

Investigating: We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.

Resolved: The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.

Monitoring: The backfill has been completed. We continue to investigate the root cause.

Identified: The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.

Investigating: We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.

Resolved: The incident has been resolved.

Monitoring: We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.

Investigating: We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.

Monitoring: Our infrastructure team has applied a fix for the issue affecting ingestion.

Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.

Investigating: We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.

Resolved: The incident has been resolved.

Monitoring: We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this.

Investigating: We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause.

Monitoring: Our infrastructure team has applied a fix for the issue affecting ingestion.

Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets.

Investigating: We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.

Investigating: We are investigating reports that some customers using Khoros Care are seeing Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. Agents can generally continue to read and respond to affected conversations, but identifying customers by name in Care may be impacted. We are actively investigating and will provide another update as soon as we have more information.