Khoros Status

Monitoring: We are continuing to monitor the service after the earlier mitigation.

Recovery activities and validation remain in progress, and some previously affected Community content may still appear in Care with delays while the remaining backlog is processed.

Monitoring: We are monitoring the service following mitigation of the earlier ingestion issue. Some content created during the incident window may still appear in Care with delay while backfill and validation continue.

Identified: We have restored real-time Community-to-Care ingestion for affected EU tenants. Some content created earlier may still appear late or remain temporarily unavailable in Care while we complete recovery and validation. We are continuing to monitor the service and work through the remaining impacted items.

Investigating: We are investigating an issue affecting Community-to-Care ingestion for some EU tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.

Monitoring: All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill.

Monitoring: Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

Monitoring: We continue monitoring to confirm ongoing stability and will provide updates as needed.

Monitoring: We continue monitoring to confirm ongoing stability and will provide updates if needed.

Monitoring: Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

Monitoring: Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

Monitoring: We continue monitoring to confirm ongoing stability and will provide updates if needed.

Monitoring: Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

Monitoring: Monitoring continues to confirm ongoing stability and we will provide updates as needed.

Monitoring: Our team remains engaged in monitoring to ensure continued stability and will post updates as needed.

Monitoring: We continue monitoring to confirm ongoing stability and will provide updates if needed.

Monitoring: Monitoring continues to confirm ongoing stability and we will provide updates as needed.

Monitoring: We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed.

Monitoring: We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.

Monitoring: We are continuing to monitor this to ensure that things are looking good.

Monitoring: We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability.

Monitoring: We have backfilled the data for all the missing days and continuing to monitor for any further issue.

Monitoring: We have resolved the issue and backfilled the missing analytics.

Identified: We have identified the root cause and are implementing recovery measures.

Resolved: This incident has been resolved

Monitoring: Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.

Investigating: We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.

Resolved: This incident has been resolved.

Monitoring: We continue to monitor the communities and ensure that the services have been fully re-established.

Monitoring: The issue has been resolved. We continue to monitor the communities and ensure that the services have been fully re-established.

Investigating: We are currently investigating an issue affecting Care Message Analytics, resulting in incomplete analytics data. We will provide updates as the investigation progresses.