Khoros Status
Real-time updates of Khoros issues and outages
Khoros status is Operational
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US Hosted Care
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Meta Business Products APIs
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Khoros Care Integration
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Active Incidents
[Care] Performance degradation for a subset of customers in AMER region
Started 5 May 2025 14:20:43 (8 days ago), still ongoing
Critical Incident
Monitoring
US Hosted Care
We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue, and we will keep you updated on the progress.
[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (4 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
Recently Resolved Incidents
No recent incidents
Khoros Outage Survival Guide
A step-by-step guide to help you survive a Khoros outage
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Khoros Components
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Khoros Communities
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US Hosted Communities
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EU Hosted Communities
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Analytics
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Third-party Integration
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Khoros Care
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APAC Hosted Care
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EU Hosted Care
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US Hosted Care
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[Care] Performance degradation for a subset of customers in AMER region
Started 5 May 2025 14:20:43 (8 days ago), still ongoing
Critical Incident
Monitoring
US Hosted Care
We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue, and we will keep you updated on the progress.
Agent View
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Analytics
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Manage View
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Secure Verification
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Modern Chat
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Brand Messenger
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Automation Framework
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Secure Forms
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Voice
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Meta Business Products APIs
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[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (4 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
X API (Formerly Twitter API)
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Third-party APIs
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CRM Integration
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Khoros Community Integration
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Khoros Marketing
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User Login
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Organic Publishing
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Calendar
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Approvals
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Account Administration
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Analytics
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Content Center
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Marketing Mobile Apps
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Paid Publishing
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Social Inbox
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Vault
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Agent Inbox
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Financial Export Service
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Khoros Flow
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Core System
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Broadcast
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Code Actions
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Flow Designer(UI)
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Analytics
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Chatapp
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Khoros Care Integration
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[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (4 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
Voice Integration
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REST API Integration
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Socket SDK Integration
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WebWidget Integration
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Front Integration
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Genesys Integration
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Zapier Integration
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Webhook Actions Integration
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360Dialog Integration
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Khoros Corporate
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Atlas (Khoros Community)
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Khoros Case Management & Portal
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Khoros.com Website
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Khoros Developer Documentation
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