Khoros status is Operational

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now
US Hosted Care
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now
Meta Business Products APIs
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now
Core System
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Broadcast
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Code Actions
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Flow Designer(UI)
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now
Analytics
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[US Hosted Care] Performance issue for customers from the AMER region
Started 10 Jun 2025 11:01:19 (13 days ago), still ongoing
Critical Incident
Monitoring
US Hosted Care

We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region. We are actively investigating the issue, and we will keep you updated on the progress.

[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

We will continue to monitor the situation and provide further updates accordingly.

Recently Resolved Incidents

[Flow] Flow Unavailability
Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
Incident without Impact
Resolved
Core System
Broadcast
Code Actions
Flow Designer(UI)
Analytics
More...

We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

Khoros Outage Survival Guide

A step-by-step guide to help you survive a Khoros outage
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    Khoros Components

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    now

    Khoros Communities

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    now
    US Hosted Communities
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    EU Hosted Communities
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    now
    Analytics
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    Mail
    Mon 16
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    Sun 22
    now
    Third-party Integration
    Mon 16
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    Sun 22
    now

    Khoros Care

    Mon 16
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    Sun 22
    now
    APAC Hosted Care
    Mon 16
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    now
    EU Hosted Care
    Mon 16
    Tue 17
    Wed 18
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    Sun 22
    now
    US Hosted Care
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [US Hosted Care] Performance issue for customers from the AMER region
    Started 10 Jun 2025 11:01:19 (13 days ago), still ongoing
    Critical Incident
    Monitoring
    US Hosted Care

    We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region. We are actively investigating the issue, and we will keep you updated on the progress.

    Agent View
    Mon 16
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    now
    Analytics
    Mon 16
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    Sun 22
    now
    Manage View
    Mon 16
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    Sun 22
    now
    Secure Verification
    Mon 16
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    Sun 22
    now
    Modern Chat
    Mon 16
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    Sun 22
    now
    Brand Messenger
    Mon 16
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    now
    Automation Framework
    Mon 16
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    now
    Secure Forms
    Mon 16
    Tue 17
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    now
    Voice
    Mon 16
    Tue 17
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    Sun 22
    now
    Meta Business Products APIs
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    X API (Formerly Twitter API)
    Mon 16
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    now
    Third-party APIs
    Mon 16
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    now
    CRM Integration
    Mon 16
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    now
    Khoros Community Integration
    Mon 16
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    now

    Khoros Marketing

    Mon 16
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    now
    User Login
    Mon 16
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    now
    Organic Publishing
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    Calendar
    Mon 16
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    Sun 22
    now
    Approvals
    Mon 16
    Tue 17
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    Sun 22
    now
    Account Administration
    Mon 16
    Tue 17
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    Thu 19
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    now
    Analytics
    Mon 16
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    now
    Content Center
    Mon 16
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    now
    Marketing Mobile Apps
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    now
    Paid Publishing
    Mon 16
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    now
    Social Inbox
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    now
    Vault
    Mon 16
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    now
    Agent Inbox
    Mon 16
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    now
    Financial Export Service
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    now

    Khoros Flow

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    Core System
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    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Broadcast
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Code Actions
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Flow Designer(UI)
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Analytics
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Chatapp
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Flow] Flow Unavailability
    Started 20 Jun 2025 10:12:39 (3 days ago), resolved 20 Jun 2025 11:46:06 (3 days ago)
    Incident without Impact
    Resolved
    Core System
    Broadcast
    Code Actions
    Flow Designer(UI)
    Analytics
    More...

    We want to inform you about an incident with Flow that occurred on 20th June, 2025, between 03:00 AM CDT and 04:55 AM CDT. During the incident, the Flow login service, promotions, outbound messages/broadcasts, and other core services in Flow were affected.

    Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as available.

    Khoros Care Integration
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    Sat 21
    Sun 22
    now
    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    Voice Integration
    Mon 16
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    now
    REST API Integration
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    now
    Socket SDK Integration
    Mon 16
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    Sun 22
    now
    WebWidget Integration
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    now
    Front Integration
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    Sun 22
    now
    Genesys Integration
    Mon 16
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    now
    Zapier Integration
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    now
    Webhook Actions Integration
    Mon 16
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    now
    360Dialog Integration
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    Khoros Corporate

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    Atlas (Khoros Community)
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    Khoros Case Management & Portal
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    now
    Khoros.com Website
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    now
    Khoros Developer Documentation
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    now