Khoros status is Partially Degraded Service

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Khoros Care

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Meta Business Products APIs
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X API (Formerly Twitter API)
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Khoros Marketing

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Organic Publishing
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Social Inbox
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Agent Inbox
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Care, Marketing - X Platform] Disruption in X API
Started 30 May 2025 20:05:57 (3 days ago), still ongoing
Minor Incident
Identified
Organic Publishing
Social Inbox
X API (Formerly Twitter API)
Agent Inbox

We are aware of ongoing issues with the X API resulting in various failures.

As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

We are monitoring the issues with the X API and will keep you posted on further updates.

[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (5 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

We will continue to monitor the situation and provide further updates accordingly.

Recently Resolved Incidents

[Marketing-X] Unable to publish X posts
Started 29 May 2025 10:25:52 (4 days ago), resolved 30 May 2025 16:09:58 (3 days ago)
Minor Incident
Resolved
Organic Publishing
Social Inbox
Agent Inbox

We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform

We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/status#

Khoros Outage Survival Guide

A step-by-step guide to help you survive a Khoros outage
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    Khoros Components

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    Khoros Communities

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    US Hosted Communities
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    EU Hosted Communities
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    Analytics
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    Mail
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    Third-party Integration
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    Khoros Care

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    APAC Hosted Care
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    EU Hosted Care
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    US Hosted Care
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    Agent View
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    Analytics
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    Manage View
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    Secure Verification
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    Modern Chat
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    Brand Messenger
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    Automation Framework
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    Secure Forms
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    Voice
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    Meta Business Products APIs
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (5 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    X API (Formerly Twitter API)
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    [Care, Marketing - X Platform] Disruption in X API
    Started 30 May 2025 20:05:57 (3 days ago), still ongoing
    Minor Incident
    Identified
    Organic Publishing
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of ongoing issues with the X API resulting in various failures.

    As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

    We are monitoring the issues with the X API and will keep you posted on further updates.

    Third-party APIs
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    CRM Integration
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    Khoros Community Integration
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    Khoros Marketing

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    User Login
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    Organic Publishing
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    [Marketing-X] Unable to publish X posts
    Started 29 May 2025 10:25:52 (4 days ago), resolved 30 May 2025 16:09:58 (3 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Social Inbox
    Agent Inbox

    We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/status#

    [Care, Marketing - X Platform] Disruption in X API
    Started 30 May 2025 20:05:57 (3 days ago), still ongoing
    Minor Incident
    Identified
    Organic Publishing
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of ongoing issues with the X API resulting in various failures.

    As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

    We are monitoring the issues with the X API and will keep you posted on further updates.

    Calendar
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    Approvals
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    Account Administration
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    Analytics
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    Content Center
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    Marketing Mobile Apps
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    Paid Publishing
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    Vault
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    Social Inbox
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    [Marketing-X] Unable to publish X posts
    Started 29 May 2025 10:25:52 (4 days ago), resolved 30 May 2025 16:09:58 (3 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Social Inbox
    Agent Inbox

    We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/status#

    [Care, Marketing - X Platform] Disruption in X API
    Started 30 May 2025 20:05:57 (3 days ago), still ongoing
    Minor Incident
    Identified
    Organic Publishing
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of ongoing issues with the X API resulting in various failures.

    As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

    We are monitoring the issues with the X API and will keep you posted on further updates.

    Agent Inbox
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    Sun 1
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    [Marketing-X] Unable to publish X posts
    Started 29 May 2025 10:25:52 (4 days ago), resolved 30 May 2025 16:09:58 (3 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Social Inbox
    Agent Inbox

    We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/status#

    [Care, Marketing - X Platform] Disruption in X API
    Started 30 May 2025 20:05:57 (3 days ago), still ongoing
    Minor Incident
    Identified
    Organic Publishing
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of ongoing issues with the X API resulting in various failures.

    As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.

    We are monitoring the issues with the X API and will keep you posted on further updates.

    Financial Export Service
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    Khoros Flow

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    Core System
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    Broadcast
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    Code Actions
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    Flow Designer(UI)
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    Analytics
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    Chatapp
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    Khoros Care Integration
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (5 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    Voice Integration
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    REST API Integration
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    Socket SDK Integration
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    WebWidget Integration
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    Front Integration
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    Genesys Integration
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    Zapier Integration
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    Webhook Actions Integration
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    360Dialog Integration
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    Khoros Corporate

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    Atlas (Khoros Community)
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    Khoros Case Management & Portal
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    Khoros.com Website
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    Khoros Developer Documentation
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