Khoros Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring it. Our initial tests show that the issue is resolved.

Investigating: We are currently investigating an issue impacting a subset of customers. Affected users may experience difficulties when attempting certain actions within the platform, including adjusting role settings and uploading attachments to discussions.

Our engineering team is actively working to identify the root cause and restore full functionality. Further updates will be provided as they become available.

Resolved: This incident has been resolved.

Monitoring: This incident has been resolved. Users should now be able to edit and post content without encountering 403 Forbidden errors. Normal functionality has been restored, and no further issues are expected. Our team will continue to monitor the system to ensure stability.

Investigating: We are currently investigating reports of users receiving 403 Forbidden errors when attempting to edit or post content. We are actively working to identify the root cause and restore normal functionality.

We will provide an update as soon as more information becomes available. Thank you for your patience in the meantime.

Resolved: We are glad to let you know that the issues regarding the Community <> Care integration are now resolved. Thank you for your patience.

Monitoring: We have implemented a fix for the issue affecting the Community <> Care integration. No further instances of the error have been observed. We will continue to actively monitor the situation.

Investigating: We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts.

We are actively investigating the cause and working to restore full functionality.

Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected.

We will provide an update as soon as more information becomes available.

Thank you for your patience while we work to resolve this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring it. Our initial tests show that the issue is resolved.

Investigating: We are currently investigating an issue impacting a subset of customers. Affected users may experience difficulties when attempting certain actions within the platform, including adjusting role settings and uploading attachments to discussions.

Our engineering team is actively working to identify the root cause and restore full functionality. Further updates will be provided as they become available.

Resolved: The issue impacting OTP (verification code) email delivery has been fully resolved. All services are operating normally. If you experience any further issues. Please contact our Support team, https://khoros-care.kayako.com/.

Monitoring: The Development team has completed the necessary fixes for the earlier issue that prevented OTP (verification code) emails from being delivered during login. The affected notifier service has been restored, and normal email delivery has resumed.

Investigating: We’re investigating an issue where email one-time passcodes (OTP) are not being delivered, which may prevent some users from signing in to Khoros Care and Khoros Marketing. Our team is working to restore delivery; updates will be posted here.

Resolved: The issue impacting OTP (verification code) email delivery has been fully resolved. All services are operating normally. If you experience any further issues. Please contact our Support team, https://khoros-care.kayako.com/.

Monitoring: The Development team has completed the necessary fixes for the earlier issue that prevented OTP (verification code) emails from being delivered during login. The affected notifier service has been restored, and normal email delivery has resumed.

Investigating: We’re investigating an issue where email one-time passcodes (OTP) are not being delivered, which may prevent some users from signing in to Khoros Care and Khoros Marketing. Our team is working to restore delivery; updates will be posted here.