Khoros Status

Resolved: This incident has been resolved

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating an issue with Khoros preprod instances throwing 502 Bad Gateway errors. As per the current investigation, the behavior only affects preprod instances; production and staging instances are not affected.

Resolved: The incident has been resolved

Monitoring: Our Infrastructure team is actively monitoring the system with enhanced safeguards in place to ensure stability. We will continue to share updates throughout the monitoring period

Monitoring: We will continue monitoring the systems to ensure ongoing stability. We will provide further updates once the extended monitoring period concludes.

Monitoring: We have extended monitoring for an additional 24 hours to ensure all systems are fully stable and operational.

Monitoring: We have continued monitoring the system and confirm that no issues have been reported in the past 24 hours. To ensure continued stability, we will extend monitoring for another 24 hours.

Monitoring: We are continuing to monitor the underlying infrastructure for another 24 hours to ensure ongoing stability. Additional updates will be shared once the extended monitoring period is complete.

Monitoring: A fix has been implemented, and the affected sites are now fully operational. We will continue to closely monitor community metrics over the next 24 hours to ensure stability. A final update will be shared once the monitoring period is complete.

Monitoring: We have received new reports of sites returning a 503 error. We are working on restoring access while we push for a long-term solution.

Monitoring: A fix has been implemented, and the affected sites are now fully operational. We will continue to closely monitor community metrics over the next 24 hours to ensure stability. A final update will be shared once the monitoring period is complete.

Investigating: We are currently investigating the issue of some community pages returning error 503 "Service Unavailable

Monitoring: The issue is currently resolved. We are monitoring the situation.

Investigating: We are currently investigating the issue of some community pages returning error 503 "Service Unavailable".

Resolved: This incident has been resolved

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating an issue with Khoros preprod instances throwing 502 Bad Gateway errors. As per the current investigation, the behavior only affects preprod instances; production and staging instances are not affected.

Resolved: The incident has been resolved

Monitoring: Our Infrastructure team is actively monitoring the system with enhanced safeguards in place to ensure stability. We will continue to share updates throughout the monitoring period

Monitoring: We will continue monitoring the systems to ensure ongoing stability. We will provide further updates once the extended monitoring period concludes.

Monitoring: We have extended monitoring for an additional 24 hours to ensure all systems are fully stable and operational.

Monitoring: We have continued monitoring the system and confirm that no issues have been reported in the past 24 hours. To ensure continued stability, we will extend monitoring for another 24 hours.

Monitoring: We are continuing to monitor the underlying infrastructure for another 24 hours to ensure ongoing stability. Additional updates will be shared once the extended monitoring period is complete.

Monitoring: A fix has been implemented, and the affected sites are now fully operational. We will continue to closely monitor community metrics over the next 24 hours to ensure stability. A final update will be shared once the monitoring period is complete.

Monitoring: We have received new reports of sites returning a 503 error. We are working on restoring access while we push for a long-term solution.

Monitoring: A fix has been implemented, and the affected sites are now fully operational. We will continue to closely monitor community metrics over the next 24 hours to ensure stability. A final update will be shared once the monitoring period is complete.

Investigating: We are currently investigating the issue of some community pages returning error 503 "Service Unavailable

Monitoring: The issue is currently resolved. We are monitoring the situation.

Investigating: We are currently investigating the issue of some community pages returning error 503 "Service Unavailable".

Monitoring: We are pleased to confirm that the backfill for September 13th has been successfully completed and fully validated. Customers now have access to accurate and reliable Analytics data for this date, further advancing the restoration of historical coverage.

Our team remains committed to ensuring both the integrity and timeliness of the backfill process, and we will continue to share updates as additional milestones are reached.

Monitoring: We are pleased to confirm that the backfill for September 12th has been successfully completed and fully validated. Customers can now rely on the availability and accuracy of Analytics data for this date, reflecting our ongoing commitment to ensuring data consistency and reliability.

In addition, the backfill process for September 13th has now been initiated. Our team is closely monitoring its progress to maintain both quality and timeliness, and we will continue to provide updates as this process advances toward completion.

Monitoring: We are pleased to confirm that the backfill for September 11th has been successfully completed and fully validated, ensuring that customers now have access to accurate and reliable Analytics data for this date. This milestone represents continued progress in restoring comprehensive coverage across historical data.

Additionally, the backfill process for September 12th has commenced. Our team is actively overseeing the operation to ensure quality and consistency, and we will provide further updates as the process moves forward toward successful completion.

Monitoring: We are pleased to confirm that the backfill for September 10th has been successfully completed and fully validated, ensuring both the accuracy and reliability of the regenerated data. You can be confident that Analytics for this date is now available and complete. In parallel, the backfill process for September 11th has been initiated. Our team is closely monitoring its progress to ensure smooth execution and timely validation. We will continue to share updates as this process advances toward completion.

Monitoring: The backfill for September 9th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 10th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: The backfill for September 8th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 9th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: The backfill for September 7th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 8th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: The backfill for September 6th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 7th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: The backfill for September 5th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 6th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: We are pleased to confirm that the backfill for September 4th has been successfully completed and thoroughly validated, ensuring the accuracy and reliability of the data. In addition, the backfill process for September 5th is now underway. We will continue to provide timely updates as this process advances.

Monitoring: The backfill for August 31st has been successfully completed and validated. Analytics for this date are now accurate and fully reflected in your dashboards. With this, the backfill for the entire month of August is now complete.

We have also begun the backfill for September 4th. Data for this date will progressively appear as processing continues. Our engineering team is closely monitoring the process to ensure accuracy and consistency, and we will provide an update once the backfill is finalized.

Monitoring: The backfill for August 30 is complete and has been validated. Analytics for this date should now be accurate and fully visible in your dashboards.

We have started the backfill for August 31. Data for this date will begin to appear progressively as the process advances. Our engineering team is actively monitoring the backfill to ensure accuracy and consistency, and we’ll provide an update when it completes.

Monitoring: Our team has officially started the backfill process for August 30th. This means that Analytics data for this date is now being regenerated and will gradually begin to appear in your dashboards as the process advances. Our engineering team is carefully monitoring the backfill to ensure accuracy and consistency of the data being restored. While the full completion may take some time, you can expect to see incremental progress as additional portions of the data become available. Thank you for your continued patience and trust as we work to restore the remaining data.

Monitoring: Our team has successfully completed the regeneration of data for September 3rd. We are now actively progressing with the regeneration of the remaining data for subsequent days. You may begin to observe additional Analytics data being populated as this process advances. We will continue to provide updates until the regeneration is fully completed.

Thanks for your continued patience.

Monitoring: Our team is actively progressing with the regeneration of data from September 3rd. You may begin to observe Analytics data being populated as part of this process. We will continue to provide updates as the regeneration advances toward completion. Thanks for your patience.

Identified: We have successfully processed Community Analytics data for August 29. Data for that date is now available. Our team is actively working on reprocessing the remaining missing dates. We will continue to provide updates as we make progress.

Identified: We encountered an additional issue during the backfill process, which has delayed regeneration and prevented it from progressing as expected. we have a dedicated team of Engineers actively working on resolving this at the earliest and will provide further updates as soon as possible.

Identified: We have successfully resolved the underlying infrastructure issues that were affecting data generation. The system is now functioning as expected and has already generated data for September 2nd.

Going forward, data generation is expected to run automatically on an estimated 12-hour cycle for 1 day of data. Please note this timing is approximate and may vary slightly depending on system load. We are regenerating historical data sequentially, including for customers who experienced missing data starting from August 29th.

At this stage, no further issues are anticipated. We are actively monitoring the process to ensure accuracy and continuity of data generation.

Identified: Our Infrastructure team has encountered additional technical complications during the Community Analytics data recovery process that have caused delays beyond our initial estimates.

We have identified the root causes of these complications and are implementing enhanced recovery procedures to address them systematically. Our team is working diligently to overcome these technical challenges while ensuring data integrity throughout the restoration process.

We appreciate your patience as we work through these complex infrastructure issues. We will continue to provide updates as we make progress on the remaining data recovery.

Identified: Our Infrastructure team continues to work toward full restoration of Community Analytics data. We have also identified reports of missing data beginning August 29 for a few communities, and are actively addressing this as part of the recovery effort.

The process is taking longer than anticipated due to technical complications, but we are systematically working through them to ensure complete and accurate data recovery. We will continue to provide regular updates until full restoration is achieved.

Thank you for your continued patience.

Identified: Our Infrastructure team has completed data recovery through September 1st. We're now addressing the remaining missing data.

The recovery is taking longer than anticipated due to technical complications, but we're resolving them systematically. We'll keep you updated as we progress toward full restoration.

Thanks for your patience.

Identified: We are continuing to monitor the progress as our Infrastructure team implements the required changes for the issue causing delays in the regeneration of Analytics data. We will continue to maintain regular updates until the process is concluded.

Identified: The Infrastructure team continues to implement the required changes for the regeneration of Analytics data. We will maintain regular updates until the process is concluded.

Identified: We have identified the root cause of the issue that is delaying the regeneration of Analytics data. Our Infrastructure team is actively working on implementing a fix.

Monitoring: The regeneration and processing of Community Analytics data is still ongoing. Our team continues to monitor progress, and we will share further updates until the process is fully complete.

Monitoring: We have begun to process the data for the period. The process will continue over the next few hours.

We will provide further updates as they become available.

Identified: We have identified an issue where Community Analytics data has not been populating since August 29. Our Infrastructure team is actively working to restore the missing Community Analytics data for this period. We will continue to share updates as progress is made toward full recovery.

Resolved: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: We are continuing to closely monitor the system, and it has remained fully stable for the past 12 hours. At this time, all services are performing as expected, and no further issues have been observed. We’ll continue active monitoring and will provide an update if anything changes.

Monitoring: A fix has been implemented, and we are now monitoring the results.

Identified: Web node capacity is being expanded. Service performance will improve as changes take effect.

Investigating: Our infrastructure team is investigating an issue where pages take longer than expected to load.

Investigating: We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.

Resolved: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: We are continuing to closely monitor the system, and it has remained fully stable for the past 12 hours. At this time, all services are performing as expected, and no further issues have been observed. We’ll continue active monitoring and will provide an update if anything changes.

Monitoring: A fix has been implemented, and we are now monitoring the results.

Identified: Web node capacity is being expanded. Service performance will improve as changes take effect.

Investigating: Our infrastructure team is investigating an issue where pages take longer than expected to load.

Resolved: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: Services have remained stable for over 24 hours following the applied fix. No further issues have been observed, and system performance is normal. This incident is now considered resolved.

Monitoring: We are continuing to closely monitor the system, and it has remained fully stable for the past 12 hours. At this time, all services are performing as expected, and no further issues have been observed. We’ll continue active monitoring and will provide an update if anything changes.

Monitoring: A fix has been implemented, and we are now monitoring the results.

Identified: Web node capacity is being expanded. Service performance will improve as changes take effect.

Investigating: Our infrastructure team is investigating an issue where pages take longer than expected to load.

Monitoring: There are no new issues reported currently related to this. We will continue to monitor this further.

Monitoring: We identified that the publishing errors on Facebook and Instagram were due to a temporary degradation on Meta’s side.

To mitigate the issue, we increased the publishing timeout configuration to 15 minutes. Since then, publishing has been stable and performance on Meta’s side has improved.

We will continue to monitor for the next 24 hours to ensure stability. If you experience any issues with publishing, please reach out to our Support team at https://khoros-marketing.kayako.com/

Identified: We are aware of an issue affecting publishing to Facebook and Instagram channels. Some customers may see errors when attempting to post.

Our team has implemented a temporary fix by extending publishing timeouts, which should reduce the number of errors. If you encounter the error, retrying the post may work in the meantime.

Our Development team is actively working on a permanent resolution. We will continue to share progress updates here.

Thank you for your patience and understanding as we work to fully resolve this issue.

Monitoring: There are no new issues reported currently related to this. We will continue to monitor this further.

Monitoring: We identified that the publishing errors on Facebook and Instagram were due to a temporary degradation on Meta’s side.

To mitigate the issue, we increased the publishing timeout configuration to 15 minutes. Since then, publishing has been stable and performance on Meta’s side has improved.

We will continue to monitor for the next 24 hours to ensure stability. If you experience any issues with publishing, please reach out to our Support team at https://khoros-marketing.kayako.com/

Identified: We are aware of an issue affecting publishing to Facebook and Instagram channels. Some customers may see errors when attempting to post.

Our team has implemented a temporary fix by extending publishing timeouts, which should reduce the number of errors. If you encounter the error, retrying the post may work in the meantime.

Our Development team is actively working on a permanent resolution. We will continue to share progress updates here.

Thank you for your patience and understanding as we work to fully resolve this issue.