Khoros Status

Monitoring: We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

Investigating: We are currently investigating an intermittent increase in authentication-related errors impacting users in the US region. These errors may cause some latency in authentication processes, which may lead to delayed access for users.

Monitoring: We have completed the steps and confirm that the system health looks good; however, during the steps, users may have noticed issue with login flow. We will continue to monitor the situation and keep you posted as we have more info.

Monitoring: We are working to avoid any further issues, and while the identified steps are in progress, users may observe temporary login issues. We will keep you updated on the progress as more information is available.

Monitoring: We experienced authentication issues impacting a subset of Aurora Communities. Users may have encountered difficulties logging in to the community. Our team has taken the necessary steps to resolve the issue. We will continue monitoring and provide updates as more information becomes available.

Identified: Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs. Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

Investigating: We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns. We are actively investigating it, and we will keep you updated as we have more information available.

Identified: Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs. Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

Investigating: We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns. We are actively investigating it, and we will keep you updated as we have more information available.

Identified: Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs. Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

Investigating: We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns. We are actively investigating it, and we will keep you updated as we have more information available.