Khoros status is Operational

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APAC Hosted Care
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Meta Business Products APIs
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X API (Formerly Twitter API)
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Organic Publishing
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Social Inbox
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Agent Inbox
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Khoros Care Integration
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (2 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

We will continue to monitor the situation and provide further updates accordingly.

Recently Resolved Incidents

[Care] Manage View tab was not loading for customers in APAC Region
Started 11 Mar 2025 03:04:01 (6 days ago), resolved 12 Mar 2025 16:52:02 (4 days ago)
Minor Incident
Resolved
APAC Hosted Care

We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region. We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

[Care, Marketing, Flow - X/Twitter API] Disruption in X API
Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
Minor Incident
Resolved
Organic Publishing
Khoros Care Integration
Social Inbox
X API (Formerly Twitter API)
Agent Inbox

We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

Khoros Outage Survival Guide

A step-by-step guide to help you survive a Khoros outage
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    Khoros Components

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    Khoros Communities

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    US Hosted Communities
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    EU Hosted Communities
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    Analytics
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    Mail
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    Third-party Integration
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    Khoros Care

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    APAC Hosted Care
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    [Care] Manage View tab was not loading for customers in APAC Region
    Started 11 Mar 2025 03:04:01 (6 days ago), resolved 12 Mar 2025 16:52:02 (4 days ago)
    Minor Incident
    Resolved
    APAC Hosted Care

    We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region. We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

    EU Hosted Care
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    US Hosted Care
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    Agent View
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    Analytics
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    Manage View
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    Secure Verification
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    Modern Chat
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    Brand Messenger
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    Automation Framework
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    Secure Forms
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    Voice
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    Meta Business Products APIs
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (2 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    X API (Formerly Twitter API)
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    [Care, Marketing, Flow - X/Twitter API] Disruption in X API
    Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Khoros Care Integration
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

    Third-party APIs
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    CRM Integration
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    Khoros Community Integration
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    Khoros Marketing

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    User Login
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    Organic Publishing
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    [Care, Marketing, Flow - X/Twitter API] Disruption in X API
    Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Khoros Care Integration
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

    Calendar
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    Approvals
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    Account Administration
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    Analytics
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    Content Center
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    Marketing Mobile Apps
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    Paid Publishing
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    Vault
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    Social Inbox
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    [Care, Marketing, Flow - X/Twitter API] Disruption in X API
    Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Khoros Care Integration
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

    Agent Inbox
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    now
    [Care, Marketing, Flow - X/Twitter API] Disruption in X API
    Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Khoros Care Integration
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

    Financial Export Service
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    Khoros Flow

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    Core System
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    Broadcast
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    Code Actions
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    Flow Designer(UI)
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    Analytics
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    Chatapp
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    Khoros Care Integration
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (2 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    [Care, Marketing, Flow - X/Twitter API] Disruption in X API
    Started 10 Mar 2025 17:14:18 (6 days ago), resolved 11 Mar 2025 09:43:29 (6 days ago)
    Minor Incident
    Resolved
    Organic Publishing
    Khoros Care Integration
    Social Inbox
    X API (Formerly Twitter API)
    Agent Inbox

    We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform.

    We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

    Voice Integration
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    REST API Integration
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    Socket SDK Integration
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    WebWidget Integration
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    Front Integration
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    Genesys Integration
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    Zapier Integration
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    Webhook Actions Integration
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    360Dialog Integration
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    Khoros Corporate

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    Atlas (Khoros Community)
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    Khoros Case Management & Portal
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    Khoros.com Website
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    Khoros Developer Documentation
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