Khoros Status

Identified: The backfill is still in progress, with our teams constantly monitoring for failures/missing data

Identified: Our teams are continuing to look into the failures/missing data with the top most priority.

Identified: We are still investigating the missing / delayed data affecting Khoros Communities.

Our teams continue to monitor the impacted jobs and are working with high priority to restore the missing data for the affected dates. At this time, the issue remains under active review, and we do not have a confirmed completion ETA yet.

We will continue tracking the progress and share further updates as soon as more information becomes available.

Identified: Our teams are continuing to look into the failures/missing data with the top most priority.

Identified: Right now the jobs for 2026-04-24 and 25th have failed and all communities will be missing data on these days until our Infrastructure team resolves this. We are working with the highest priority.

Identified: The jobs continue to make steady progress, and our teams are actively monitoring them.

Identified: The jobs are continuing to make progress and our teams are diligently monitoring the same.

Identified: Backfill efforts are continuing for Analytics data on April 16 in the EU region and April 21 in the AMER region. Our teams are actively monitoring the progress and will share additional updates as they become available.

Identified: Backfill for analytics data for all days is now complete with the exception of the 16th data for EU region; our team is still working on this.

Identified: Backfill jobs are progressing as expected. Our teams continue to actively monitor the process.

Identified: The backfilling jobs are in progress and our teams are continuously monitoring them.

Identified: We have received reports that Analytics data is not coming up for US communities as well as EU Hosted communities.

Our teams are moving forward with the backfill

Identified: The issue has been identified and the backfill has been triggered accordingly. Backfill is in progress and we will keep you posted with the status of the backfill

Investigating: We are continuing to investigate this issue.

Investigating: We have found that there were issues with Community Analytics data not coming up from April 16 for EU Hosted communities. The data backfilling for the same is in progress currently.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where a subset of Khoros communities are facing performance issues.

Resolved: This incident has been resolved.

Monitoring: No issues reported currently. We are diligently monitoring this.

Monitoring: We are continuing to monitor for any further updates. No issues have been observed since the fix was implemented.

Monitoring: No issues have been reported after the fix was made. We are continuing to monitor.

Monitoring: We have implemented a fix and are currently monitoring the situation to ensure the issue is fully resolved.

Investigating: We are currently investigating this issue.

Resolved: A fix was implemented, and this incident has been resolved.

Investigating: We are currently investigating an issue where some customers may experience problems accessing their community portal. In some cases, the page may load incorrectly due to styling issues, making the portal difficult or impossible to use.

Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.