Khoros Status
Real-time updates of Khoros issues and outages
Khoros status is Operational
APAC Hosted Care
Meta Business Products APIs
X API (Formerly Twitter API)
Third-party APIs
Khoros Care Integration
Active Incidents
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
Recently Resolved Incidents
Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices.
Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page.
Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process.
The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response.
Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.
We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform. We are actively investigating it, and we will update once we have more information.
We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at [email protected]
Khoros Outage Survival Guide
Khoros Components
Khoros Communities
US Hosted Communities
EU Hosted Communities
Analytics
Third-party Integration
Khoros Care
APAC Hosted Care
We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform. We are actively investigating it, and we will update once we have more information.
EU Hosted Care
US Hosted Care
Agent View
Analytics
Manage View
Secure Verification
Modern Chat
Brand Messenger
Automation Framework
Secure Forms
Voice
Meta Business Products APIs
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
X API (Formerly Twitter API)
We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at [email protected]
Third-party APIs
Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices.
Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page.
Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process.
The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response.
Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.
CRM Integration
Khoros Community Integration
Khoros Marketing
User Login
Organic Publishing
Calendar
Approvals
Account Administration
Analytics
Content Center
Marketing Mobile Apps
Paid Publishing
Vault
Social Inbox
Agent Inbox
Financial Export Service
Khoros Flow
Core System
Broadcast
Code Actions
Flow Designer(UI)
Analytics
Chatapp
Khoros Care Integration
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
