Khoros Status
Real-time updates of Khoros issues and outages
Khoros status is Operational
Analytics
Meta Business Products APIs
Khoros Care Integration
WebWidget Integration
Active Incidents
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
Recently Resolved Incidents
We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page.
Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.
We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community. We are actively working towards the resolution, and we will keep you updated on the progress.
We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow. We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Khoros Outage Survival Guide
Khoros Components
Khoros Communities
US Hosted Communities
EU Hosted Communities
Analytics
We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community. We are actively working towards the resolution, and we will keep you updated on the progress.
Third-party Integration
Khoros Care
APAC Hosted Care
EU Hosted Care
US Hosted Care
Agent View
Analytics
Manage View
Secure Verification
Modern Chat
Brand Messenger
Automation Framework
Secure Forms
Voice
Meta Business Products APIs
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow. We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
X API (Formerly Twitter API)
Third-party APIs
CRM Integration
Khoros Community Integration
Khoros Marketing
User Login
Organic Publishing
Calendar
Approvals
Account Administration
Analytics
Content Center
Marketing Mobile Apps
Paid Publishing
Social Inbox
Vault
Agent Inbox
Financial Export Service
Khoros Flow
Core System
Broadcast
Code Actions
Flow Designer(UI)
Analytics
Chatapp
Khoros Care Integration
We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.
We will continue to monitor the situation and provide further updates accordingly.
We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow. We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Voice Integration
REST API Integration
Socket SDK Integration
WebWidget Integration
We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page.
Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.
