Khoros Status

Resolved: This incident has been resolved.

Monitoring: We continue to closely monitor system performance to ensure stability across all affected communities. At this time, services are operational, and we are observing normal response times.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting multiple communities, where they are inaccessible or very slow to load. We are currently investigating and will provide further updates as they become available.

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Resolved: We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.

Monitoring: We are continuing to closely monitor the platform, and system performance has remained stable. We have not observed any new errors, and all services are operating as expected. We will continue to track metrics to ensure sustained stability.

Monitoring: We are continuing to monitor performance to ensure stability.

Monitoring: Our Infrastructure team has identified the root cause of the issue that was causing delays in Khoros Care messages. We have implemented a fix for this, and are actively monitoring the results.

Investigating: We are currently investigating this issue.

Monitoring: We are continuing to monitor the platform following the fix implementation. System performance remains stable, and we will keep observing metrics closely to ensure sustained recovery.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate the reoccurrence of delays affecting replies through various integrations. We appreciate your patience as we work towards a resolution.

Monitoring: We identified the root cause of delays, and a fix has been implemented. We are monitoring the results.

Investigating: We are continuing to investigate the delays experienced with Khoros Care, specifically with Brand Messenger replies, and are exploring potential issues related to system configurations and request processing. We appreciate your patience as we work towards a resolution.

Investigating: We are continuing to investigate the issue; during the investigation, we have noticed that the delays are affecting replies through different integrations.

Investigating: We are currently investigating an issue with Khoros Care where delays are experienced when sending Brand Messenger replies

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Identified: We have identified that the issue is caused by errors within the Meta Integration API. While the frequency of these errors has decreased, we are actively working with Meta Support to fully resolve the problem. Thank you for your continued patience as we work toward restoration of normal functionality.

Investigating: We are currently investigating an issue where some Instagram Direct Messages are not being ingested into the platform. This may result in delays or missing messages for certain workspaces. Our teams are actively working to identify the root cause and restore full functionality. Further updates will follow.

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Resolved: This issue has been resolved

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We identified the root cause of delays, and a fix is being implemented.

Investigating: We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.

Resolved: We have received confirmation that this issue has been resolved. Please reach out to Customer Support if you have any issues, and our agents will assist you in having them addressed.

Monitoring: Our Infrastructure team has resolved the issue causing some users to have problems while loading the calendar views. We are now actively monitoring the situation to ensure that the issue remains resolved. Please monitor on your end and let us know if you observe any further issues.

Identified: Our Infrastructure team had resolved the issue with Calendar Contents. However some customers are still facing issues with Plans and Content Pages. We are continuing to work towards resolving that.

Identified: We continue to implement the required fix for the missing content in calendar pages. We will provide further updates as they become available.

Identified: We have identified the cause of the missing content on Calendar pages and confirmed the fix. Our Infrastructure team is now implementing the solution. We will share further updates as progress continues toward full resolution.

Investigating: We are aware of an issue impacting some users where Content or Plans pages are not loading or loading slowly. Our Engineering teams are actively working on this.

Monitoring: Our Infrastructure team has resolved the issue causing some users to see a blank Marketing Calendar view. We are now actively monitoring the situation to ensure that the issue remains resolved.

Investigating: We’ve identified an issue where the Marketing Calendar view is showing blank for some users. Our engineering team is actively investigating the root cause. We’ll provide an update as soon as we have more information. Thank you for your patience and comprehension.