Khoros Status

Identified: We have identified the root cause and are implementing a fix. Data regeneration is already in progress, and initial results look promising. We will continue to monitor the process closely and provide further updates as we achieve key milestones or complete the restoration.

Investigating: We're currently investigating an issue where Community Analytics displays no data for August in the AMER region.

We'll share updates as soon as we identify the cause or have a resolution.

Resolved: We have received positive responses and no issues related to mail notification delivery have been reported. The Incident is now resolved.

Monitoring: A fix has been implemented for the DKIM failures and we are monitoring the results.

In case you face further issues with mail deliverability, please reach out to Khoros support via the dedicated portals: https://khoros-classic.kayako.com/ https://khoros-aurora.kayako.com/

Identified: We are still working to address the root cause of the issue, but the following things have been clarified:

1. Emails are working, but they are delayed for any Gmail addresses.
2. The delays are limited only to customers using a custom DKIM setup; customers using our standard Sendgrid solution are not affected. Affected customers may request switching to our standard Sendgrid solution as a workaround.

Identified: We have identified a widespread issue affecting email notification delivery across multiple customer communities. Users are not receiving expected email notifications from our platform, though in-app notifications continue to function normally.

The root cause has been identified and we are working to re-establish the normal flow.