Khoros status is Operational

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Analytics
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Meta Business Products APIs
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Core System
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Khoros Care Integration
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Care & Flow - Facebook] Failure in FB DM response due to API issue
Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
Incident without Impact
Monitoring
Khoros Care Integration
Meta Business Products APIs

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

We will continue to monitor the situation and provide further updates accordingly.

Recently Resolved Incidents

[Flow] Intermittent performance issue with bot functionalities
Started 10 Jul 2025 14:37:24 (6 days ago), resolved 11 Jul 2025 00:41:08 (6 days ago)
Minor Incident
Resolved
Core System

We are experiencing performance degradation with bot in Flow. As a result, you may notice intermittent latency in bot functionalities. We are actively investigating the issue, and we will keep you updated on the progress as we have more details.

[Aurora Community - Analytics] Issue with Aurora Community Analytics for EMEA region
Started 10 Jul 2025 14:06:12 (6 days ago), resolved 10 Jul 2025 18:36:34 (6 days ago)
Minor Incident
Resolved
Analytics

We are experiencing an issue with Aurora Community Analytics for EMEA region. As a result, users with analytics access are unable to load Forum Board and Discussions reports. We continue to work towards the resolution, and we will keep you updated on the progress as we have more details.

Khoros Outage Survival Guide

A step-by-step guide to help you survive a Khoros outage
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    Khoros Components

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    Khoros Communities

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    US Hosted Communities
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    EU Hosted Communities
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    Analytics
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    [Aurora Community - Analytics] Issue with Aurora Community Analytics for EMEA region
    Started 10 Jul 2025 14:06:12 (6 days ago), resolved 10 Jul 2025 18:36:34 (6 days ago)
    Minor Incident
    Resolved
    Analytics

    We are experiencing an issue with Aurora Community Analytics for EMEA region. As a result, users with analytics access are unable to load Forum Board and Discussions reports. We continue to work towards the resolution, and we will keep you updated on the progress as we have more details.

    Mail
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    Third-party Integration
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    Khoros Care

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    APAC Hosted Care
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    EU Hosted Care
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    US Hosted Care
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    Agent View
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    Analytics
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    Manage View
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    Secure Verification
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    Modern Chat
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    Brand Messenger
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    Automation Framework
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    Secure Forms
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    Voice
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    Meta Business Products APIs
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    X API (Formerly Twitter API)
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    Third-party APIs
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    CRM Integration
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    Khoros Community Integration
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    Khoros Marketing

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    User Login
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    Organic Publishing
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    Calendar
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    Approvals
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    Account Administration
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    Analytics
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    Content Center
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    Marketing Mobile Apps
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    Paid Publishing
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    Vault
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    Social Inbox
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    Agent Inbox
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    Financial Export Service
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    Khoros Flow

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    Core System
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    [Flow] Intermittent performance issue with bot functionalities
    Started 10 Jul 2025 14:37:24 (6 days ago), resolved 11 Jul 2025 00:41:08 (6 days ago)
    Minor Incident
    Resolved
    Core System

    We are experiencing performance degradation with bot in Flow. As a result, you may notice intermittent latency in bot functionalities. We are actively investigating the issue, and we will keep you updated on the progress as we have more details.

    Broadcast
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    Code Actions
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    Flow Designer(UI)
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    Analytics
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    Chatapp
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    Khoros Care Integration
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    [Care & Flow - Facebook] Failure in FB DM response due to API issue
    Started 3 Jan 2025 14:13:32 (6 months ago), still ongoing
    Incident without Impact
    Monitoring
    Khoros Care Integration
    Meta Business Products APIs

    We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan.

    We will continue to monitor the situation and provide further updates accordingly.

    Voice Integration
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    REST API Integration
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    Socket SDK Integration
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    WebWidget Integration
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    Front Integration
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    Genesys Integration
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    Zapier Integration
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    Webhook Actions Integration
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    360Dialog Integration
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    Khoros Corporate

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    Atlas (Khoros Community)
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    Khoros Case Management & Portal
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    Khoros.com Website
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    Khoros Developer Documentation
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