Sprout Social status is Operational

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Sprout Social Web Application

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Active Incidents

No active incidents

Recently Resolved Incidents

X/ Twitter Outage
Started 9 May 2025 18:43:07 (3 days ago), resolved 9 May 2025 21:33:45 (3 days ago)
Major Incident
Resolved
Sprout Social Web Application

Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features.

As a result of these issues, you may experience:

  • Issues creating or editing Listening topics that include X as a source.
  • Issues loading X conversations in the Smart Inbox.
  • X data missing in Reports.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Issues Associating Follow-up Messages to Cases
Started 28 Apr 2025 18:57:16 (14 days ago), resolved 5 May 2025 14:46:35 (7 days ago)
Incident without Impact
Resolved
Sprout Social Web Application

On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

Please subscribe to receive additional updates. We apologize for the inconvenience.

Sprout Social Outage Survival Guide

A step-by-step guide to help you survive a Sprout Social outage
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    Sprout Social Components

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    Sprout Social Web Application

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    Issues Associating Follow-up Messages to Cases
    Started 28 Apr 2025 18:57:16 (14 days ago), resolved 5 May 2025 14:46:35 (7 days ago)
    Incident without Impact
    Resolved
    Sprout Social Web Application

    On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

    Please subscribe to receive additional updates. We apologize for the inconvenience.

    X/ Twitter Outage
    Started 9 May 2025 18:43:07 (3 days ago), resolved 9 May 2025 21:33:45 (3 days ago)
    Major Incident
    Resolved
    Sprout Social Web Application

    Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features.

    As a result of these issues, you may experience:

    • Issues creating or editing Listening topics that include X as a source.
    • Issues loading X conversations in the Smart Inbox.
    • X data missing in Reports.

    We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

    Sprout Social API

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