Triton Digital Platform Status

Resolved: We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our Support team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests. We apologise for the inconvenience and appreciate your understanding.

Identified: We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA. As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team to submit your player update requests. We apologize for the inconvenience and appreciate your understanding.

Resolved: We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our Support team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests. We apologise for the inconvenience and appreciate your understanding.

Identified: We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA. As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team to submit your player update requests. We apologize for the inconvenience and appreciate your understanding.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was deployed. Forecasting is once again showing correct values when using the Advertiser filter. We are monitoring the situation closely.

Investigating: We are currently experiencing a partial issue with Forecasting affecting Advertiser search engine. Users may encounter the error message "No values found" when using the Advertising filter. More information to come.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Upon further investigation, we have uncovered an underlying service from a 3rd party vendor to be the root cause of the issue. We are engaging with the 3rd party for remediation. Please note that this incident does not affect programmatic ad delivery, nor does it affect programmatic impression data. More information to come.

Identified: We have identified the cause of the issue and are in the process of applying mitigation measures. More information to come.

Investigating: We are currently investigating an issue where some users cannot load Manadge Dashboards. More information to come

Resolved: We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our Support team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests. We apologise for the inconvenience and appreciate your understanding.

Identified: We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA. As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team to submit your player update requests. We apologize for the inconvenience and appreciate your understanding.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was deployed. Forecasting is once again showing correct values when using the Advertiser filter. We are monitoring the situation closely.

Investigating: We are currently experiencing a partial issue with Forecasting affecting Advertiser search engine. Users may encounter the error message "No values found" when using the Advertising filter. More information to come.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Upon further investigation, we have uncovered an underlying service from a 3rd party vendor to be the root cause of the issue. We are engaging with the 3rd party for remediation. Please note that this incident does not affect programmatic ad delivery, nor does it affect programmatic impression data. More information to come.

Identified: We have identified the cause of the issue and are in the process of applying mitigation measures. More information to come.

Investigating: We are currently investigating an issue where some users cannot load Manadge Dashboards. More information to come

Resolved: We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our Support team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests. We apologise for the inconvenience and appreciate your understanding.

Identified: We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA. As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team to submit your player update requests. We apologize for the inconvenience and appreciate your understanding.

Resolved: We are closing this incident as Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our Support team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team (https://help.tritondigital.com/docs/contact-support) to submit your player update requests. We apologise for the inconvenience and appreciate your understanding.

Identified: We have identified an issue where users will encounter a 403 error when attempting to save changes to their Triton V4 players. The cause has been found to be a result of upgrading our security protocols following the PHP2SHELL vulnerability. At the moment, we do not have plans to restore functionality to PWA. As previously communicated, Player Web Admin is scheduled for retirement, and customers are encouraged to transition to an alternative player solution as soon as possible. In the meantime, our team can assist with player updates manually for customers who require changes. If you need assistance, please contact our Support team to submit your player update requests. We apologize for the inconvenience and appreciate your understanding.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Investigating: Following the software update on November 4, overall impressions for Programmatic and Reach Extension have improved. Some clients may notice changes in their reporting, particularly for Programmatic Guaranteed (PG) deals:

• More PG bid requests and wins: More PG deals are now evaluated for each ad opportunity.
• More "Lost on Price": PG deals now compete with each other. When more deals respond than there are ads to fill, the highest-priced deals are selected. The others are recorded as "Lost on Price".
• Lower delivery and win rates: These rates are calculated against a larger number of auctions, so they can drop even when impressions and revenue are stable or higher. Please rely on delivered impressions and revenue instead.

Our team is working on optimisations and on documentation to help you interpret these changes. No action is required by our clients.

More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was deployed. Forecasting is once again showing correct values when using the Advertiser filter. We are monitoring the situation closely.

Investigating: We are currently experiencing a partial issue with Forecasting affecting Advertiser search engine. Users may encounter the error message "No values found" when using the Advertising filter. More information to come.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Upon further investigation, we have uncovered an underlying service from a 3rd party vendor to be the root cause of the issue. We are engaging with the 3rd party for remediation. Please note that this incident does not affect programmatic ad delivery, nor does it affect programmatic impression data. More information to come.

Identified: We have identified the cause of the issue and are in the process of applying mitigation measures. More information to come.

Investigating: We are currently investigating an issue where some users cannot load Manadge Dashboards. More information to come