Triton Digital Platform Status

Monitoring: The hot fix has been deployed. We are monitoring the situation to see if it was effective. More information to come.

Identified: The source of the issue has been identified and the team is working on a hot fix. More information to come.

Investigating: We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

Resolved: The source of the latency has been found and corrections have been applied. On Demand response times are now back to normal operating parameters. This incident is considered resolved.

Investigating: We are investigating an issue where we are seeing higher than normal latency responses from our On Demand ad service. The issue seems to be contained to our Ashburn and Montreal locations. More information to come.

Investigating: We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

Resolved: Mitigation measures have been proven successful. This incident is considered resolved.

Monitoring: A fix has been deployed. We are seeing positive data suggesting that the fix is working and mitigating the timeouts properly. We will monitor the situation closely.

Identified: The issue's origin has been isolated to certain API queries the UI is making. We are currently developing mitigation measures to improve performance. More information to come.

Investigating: We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was applied and the UI is now back to being accessible. We are monitoring the results closely.

Investigating: The cause of the issue has been found. In order to minimize potential negative impacts on ad delivery, access to TAP Settings -> Programmatic has been suspended. More information to come.

Investigating: We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

Investigating: We are continuing to investigate this issue.

Investigating: Maintenance Notification: Service Downtime for Omny Studio Recording Agent

Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

Kind regards, The Omny Studio Team

Resolved: The new core router equipment has been installed and configured. All core equipments are now back to operational status. Service status in this data centre is back to normal operating parameters. This issue is considered resolved.

Identified: We experienced an issue while configuring the new equipment which resulted in listener disconnections. The issue lasted about 15 minutes around 15:30 UTC. The situation has been fixed and we continue our efforts to configure the new equipment.

Identified: The equipment has arrived at our facility. We are making preparations for its installation, configuration and activation. More information to come.

Identified: Network capacity in our Paris data centre has been returned to normal operating levels. We are waiting on the arrival of the new equipment to restore redundancy to this location. More information to come.

Investigating: The incident was caused by a core router failure. A replacement equipment is on its way to our data centre. The site remains active, but at reduced capacity. In the meantime, traffic is being appropriately balanced with our other data centres. Listener impacts should be minimal. More information to come.

Investigating: We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

We will provide further updates as more information becomes available. Thank you for your patience.

Resolved: The new core router equipment has been installed and configured. All core equipments are now back to operational status. Service status in this data centre is back to normal operating parameters. This issue is considered resolved.

Identified: We experienced an issue while configuring the new equipment which resulted in listener disconnections. The issue lasted about 15 minutes around 15:30 UTC. The situation has been fixed and we continue our efforts to configure the new equipment.

Identified: The equipment has arrived at our facility. We are making preparations for its installation, configuration and activation. More information to come.

Identified: Network capacity in our Paris data centre has been returned to normal operating levels. We are waiting on the arrival of the new equipment to restore redundancy to this location. More information to come.

Investigating: The incident was caused by a core router failure. A replacement equipment is on its way to our data centre. The site remains active, but at reduced capacity. In the meantime, traffic is being appropriately balanced with our other data centres. Listener impacts should be minimal. More information to come.

Investigating: We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

We will provide further updates as more information becomes available. Thank you for your patience.

Monitoring: The hot fix has been deployed. We are monitoring the situation to see if it was effective. More information to come.

Identified: The source of the issue has been identified and the team is working on a hot fix. More information to come.

Investigating: We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

Investigating: We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

Resolved: Mitigation measures have been proven successful. This incident is considered resolved.

Monitoring: A fix has been deployed. We are seeing positive data suggesting that the fix is working and mitigating the timeouts properly. We will monitor the situation closely.

Identified: The issue's origin has been isolated to certain API queries the UI is making. We are currently developing mitigation measures to improve performance. More information to come.

Investigating: We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was applied and the UI is now back to being accessible. We are monitoring the results closely.

Investigating: The cause of the issue has been found. In order to minimize potential negative impacts on ad delivery, access to TAP Settings -> Programmatic has been suspended. More information to come.

Investigating: We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

Investigating: We are continuing to investigate this issue.

Investigating: Maintenance Notification: Service Downtime for Omny Studio Recording Agent

Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

Kind regards, The Omny Studio Team

Monitoring: The hot fix has been deployed. We are monitoring the situation to see if it was effective. More information to come.

Identified: The source of the issue has been identified and the team is working on a hot fix. More information to come.

Investigating: We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

Investigating: We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

Resolved: Mitigation measures have been proven successful. This incident is considered resolved.

Monitoring: A fix has been deployed. We are seeing positive data suggesting that the fix is working and mitigating the timeouts properly. We will monitor the situation closely.

Identified: The issue's origin has been isolated to certain API queries the UI is making. We are currently developing mitigation measures to improve performance. More information to come.

Investigating: We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix was applied and the UI is now back to being accessible. We are monitoring the results closely.

Investigating: The cause of the issue has been found. In order to minimize potential negative impacts on ad delivery, access to TAP Settings -> Programmatic has been suspended. More information to come.

Investigating: We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

Investigating: We are continuing to investigate this issue.

Investigating: Maintenance Notification: Service Downtime for Omny Studio Recording Agent

Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

Kind regards, The Omny Studio Team