Triton Digital Platform status is Partially Degraded Service

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Triton Digital Platform AMERICAS

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Podcast Ad Delivery
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On-Demand Ad Delivery
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TAP UI
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TAP Programmatic UI (Yield-Op)
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Omny Studio Management Portal
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Triton Digital Platform EMEA

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Active Incidents

Podcast flights using Content Tags delivery issue
Started 15 Jul 2025 02:33:48 (22 hours ago), still ongoing
Minor Incident
Monitoring
Podcast Ad Delivery
Podcast Ad Delivery
Podcast Ad Delivery

We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

TAP issues when creating and copying flights
Started 12 Jul 2025 17:07:33 (3 days ago), still ongoing
Minor Incident
Investigating
TAP UI
TAP UI
TAP UI

We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

Omny Recording Agent Maintenance July 5th
Started 13 Jun 2025 09:49:55 (1 month ago), still ongoing
Incident without Impact
Investigating
Omny Studio Management Portal
Omny Studio Management API
Omny Studio Management Portal

Maintenance Notification: Service Downtime for Omny Studio Recording Agent

Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

Kind regards, The Omny Studio Team

Recently Resolved Incidents

TAP Programmatic Global Exclusion Rules issue
Started 11 Jul 2025 16:36:26 (4 days ago), resolved 15 Jul 2025 14:01:45 (10 hours ago)
Minor Incident
Resolved
TAP Programmatic UI (Yield-Op)
TAP Programmatic UI (Yield-Op)
TAP Programmatic UI (Yield-Op)

We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

Degraded Performance Due to Core Network Equipment Failure – PARIS Datacenter
Started 8 Jul 2025 11:33:16 (8 days ago), resolved 15 Jul 2025 14:01:17 (10 hours ago)
Incident without Impact
Resolved
Live Streaming Delivery
Podcast Delivery

We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

We will provide further updates as more information becomes available. Thank you for your patience.

Slower response times for On Demand ad requests (Montreal and Ashburn locations only)
Started 10 Jul 2025 20:58:37 (5 days ago), resolved 11 Jul 2025 19:49:22 (4 days ago)
Minor Incident
Resolved
On-Demand Ad Delivery

We are investigating an issue where we are seeing higher than normal latency responses from our On Demand ad service. The issue seems to be contained to our Ashburn and Montreal locations. More information to come.

TAP Programmatic UI intermittent errors
Started 7 Jul 2025 18:53:11 (8 days ago), resolved 9 Jul 2025 16:34:36 (6 days ago)
Minor Incident
Resolved
TAP Programmatic UI (Yield-Op)
TAP Programmatic UI (Yield-Op)
TAP Programmatic UI (Yield-Op)

We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

Triton Digital Platform Outage Survival Guide

A step-by-step guide to help you survive a Triton Digital Platform outage
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    Triton Digital Platform Components

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    Triton Digital Platform AMERICAS

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    Live Streaming Delivery - East
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    Live Streaming Delivery - West
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    Podcast Delivery
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    Content Delivery Network APIs
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    Live Streaming Ad Delivery
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    Podcast Ad Delivery
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    Podcast flights using Content Tags delivery issue
    Started 15 Jul 2025 02:33:48 (22 hours ago), still ongoing
    Minor Incident
    Monitoring
    Podcast Ad Delivery
    Podcast Ad Delivery
    Podcast Ad Delivery

    We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

    Programmatic Ad Delivery
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    On-Demand Ad Delivery
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    Slower response times for On Demand ad requests (Montreal and Ashburn locations only)
    Started 10 Jul 2025 20:58:37 (5 days ago), resolved 11 Jul 2025 19:49:22 (4 days ago)
    Minor Incident
    Resolved
    On-Demand Ad Delivery

    We are investigating an issue where we are seeing higher than normal latency responses from our On Demand ad service. The issue seems to be contained to our Ashburn and Montreal locations. More information to come.

    Legacy Tap UI
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    TAP UI
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    TAP issues when creating and copying flights
    Started 12 Jul 2025 17:07:33 (3 days ago), still ongoing
    Minor Incident
    Investigating
    TAP UI
    TAP UI
    TAP UI

    We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

    TAP Explore
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    TAP Reporting
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    TAP Reporting - Inventory Availability Forecasting
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    TAP API
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    Media Buying API
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    Triton Creative Management API
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    DMP integrations
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    TAP Programmatic UI (Yield-Op)
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    TAP Programmatic UI intermittent errors
    Started 7 Jul 2025 18:53:11 (8 days ago), resolved 9 Jul 2025 16:34:36 (6 days ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

    TAP Programmatic Global Exclusion Rules issue
    Started 11 Jul 2025 16:36:26 (4 days ago), resolved 15 Jul 2025 14:01:45 (10 hours ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

    Manadge (TAP Programmatic Analytics Dashboard)
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    Programmatic Scheduled Reports
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    Order Management System (OMS) Proxy
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    3rd party cookie synchronization
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    3rd Party Trackers & Programmatic Impressions
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    Metrics API (Advertising + Measurement)
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    Podcast Metrics UI
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    Triton Rankers
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    Streaming Metrics UI
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    Webcast Metrics UI
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    Webcast Metrics API
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    Data Collection Services (LT / LC)
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    Royalty Reporting Metrics UI
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    Custom Reports
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    Data Export Services
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    Omny Campaign Manager Forecasting Tool
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    Omny Studio Management Portal
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    Omny Recording Agent Maintenance July 5th
    Started 13 Jun 2025 09:49:55 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Omny Studio Management Portal
    Omny Studio Management API
    Omny Studio Management Portal

    Maintenance Notification: Service Downtime for Omny Studio Recording Agent

    Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

    Kind regards, The Omny Studio Team

    Omny Studio Management API
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    Omny Studio Recording Agent
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    Omny Studio Webhooks Service
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    Omny.fm Publishing
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    Settings UI
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    Login services
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    Single Sign On Services
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    Triton Console
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    SAM Broadcaster Cloud
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    Sounder
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    Triton Digital Platform EMEA

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    Live Streaming Delivery
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    Degraded Performance Due to Core Network Equipment Failure – PARIS Datacenter
    Started 8 Jul 2025 11:33:16 (8 days ago), resolved 15 Jul 2025 14:01:17 (10 hours ago)
    Incident without Impact
    Resolved
    Live Streaming Delivery
    Podcast Delivery

    We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

    A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

    Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

    We will provide further updates as more information becomes available. Thank you for your patience.

    Podcast Delivery
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    Degraded Performance Due to Core Network Equipment Failure – PARIS Datacenter
    Started 8 Jul 2025 11:33:16 (8 days ago), resolved 15 Jul 2025 14:01:17 (10 hours ago)
    Incident without Impact
    Resolved
    Live Streaming Delivery
    Podcast Delivery

    We are currently investigating the loss of a core network equipment at our PARIS datacenter. As a result, the site is operating with reduced capacity and redundancy.

    A portion of the traffic has been rerouted to other data centers in the region to mitigate the impact.

    Some Live Streaming and Podcast listeners may have experienced brief disconnections at the time of the incident, but services should have automatically reconnected shortly thereafter.

    We will provide further updates as more information becomes available. Thank you for your patience.

    Content Delivery Network APIs
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    Live Streaming Ad Delivery
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    Podcast Ad Delivery
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    Podcast flights using Content Tags delivery issue
    Started 15 Jul 2025 02:33:48 (22 hours ago), still ongoing
    Minor Incident
    Monitoring
    Podcast Ad Delivery
    Podcast Ad Delivery
    Podcast Ad Delivery

    We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

    Programmatic Ad Delivery
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    On-Demand Ad Delivery
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    TAP UI
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    TAP issues when creating and copying flights
    Started 12 Jul 2025 17:07:33 (3 days ago), still ongoing
    Minor Incident
    Investigating
    TAP UI
    TAP UI
    TAP UI

    We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

    TAP Explore
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    Legacy Tap UI
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    TAP Reporting
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    TAP Reporting - Inventory Availability Forecasting
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    TAP API
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    Triton Creative Management API
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    Media Buying API
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    Order Management System (OMS) Proxy
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    DMP integrations
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    TAP Programmatic UI (Yield-Op)
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    TAP Programmatic UI intermittent errors
    Started 7 Jul 2025 18:53:11 (8 days ago), resolved 9 Jul 2025 16:34:36 (6 days ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

    TAP Programmatic Global Exclusion Rules issue
    Started 11 Jul 2025 16:36:26 (4 days ago), resolved 15 Jul 2025 14:01:45 (10 hours ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

    Manadge (TAP Programmatic Analytics Dashboard)
    Wed 9
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    now
    Programmatic Scheduled Reports
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    3rd party cookie synchronisation
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    3rd Party Trackers & Programmatic Impressions
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    Metrics API (Advertising + Measurement)
    Wed 9
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    Podcast Metrics UI
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    Triton Rankers
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    Streaming Metrics UI
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    Webcast Metrics UI
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    Webcast Metrics API
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    Data Collection Services (LT / LC)
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    Royalty Reporting Metrics UI
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    Custom Reports
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    Data Export Services
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    Omny Studio Management Portal
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    Omny Recording Agent Maintenance July 5th
    Started 13 Jun 2025 09:49:55 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Omny Studio Management Portal
    Omny Studio Management API
    Omny Studio Management Portal

    Maintenance Notification: Service Downtime for Omny Studio Recording Agent

    Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

    Kind regards, The Omny Studio Team

    Omny Studio Management API
    Wed 9
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    Sun 13
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    Tue 15
    now
    Omny Campaign Manager Forecasting Tool
    Wed 9
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    now
    Omny Studio Recording Agent
    Wed 9
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    now
    Omny Studio Webhooks Service
    Wed 9
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    now
    Omny.fm Publishing
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    now
    Settings UI
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    now
    Login services
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    Single Sign On Services
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    Triton Console
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    SAM Broadcaster Cloud
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    now
    Sounder
    Wed 9
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    now

    Triton Digital Platform APAC

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    Live Streaming Delivery - South East & Pacific
    Wed 9
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    Live Streaming Delivery - South
    Wed 9
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    now
    Podcast Delivery
    Wed 9
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    Content Delivery Network APIs
    Wed 9
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    now
    Live Streaming Ad Delivery
    Wed 9
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    Podcast Ad Delivery
    Wed 9
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    now
    Podcast flights using Content Tags delivery issue
    Started 15 Jul 2025 02:33:48 (22 hours ago), still ongoing
    Minor Incident
    Monitoring
    Podcast Ad Delivery
    Podcast Ad Delivery
    Podcast Ad Delivery

    We are currently investigating an issue where TAP flights using the Podcast delivery method along with Content Tags (specifically Station Tags) have stopped delivering around July 11th. The issue seems to be contained only to Midrolls. Prerolls and Postrolls are not currently known to be affected. Our team is actively looking to find the cause of the issue. More information to come.

    Programmatic Ad Delivery
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    On-Demand Ad Delivery
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    TAP UI
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    TAP issues when creating and copying flights
    Started 12 Jul 2025 17:07:33 (3 days ago), still ongoing
    Minor Incident
    Investigating
    TAP UI
    TAP UI
    TAP UI

    We are investigating an issue in TAP where some flights are improperly created or copied. The resulting flights sometimes does not save at all or is saved with missing parameters. We advise clients to create flights from scratch until this incident can be resolved. More information to come.

    TAP Explore
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    TAP Reporting
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    TAP Reporting - Inventory Availability Forecasting
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    Legacy Tap UI
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    TAP API
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    Triton Creative Management API
    Wed 9
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    DMP integrations
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    Media Buying API
    Wed 9
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    TAP Programmatic UI (Yield-Op)
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    TAP Programmatic UI intermittent errors
    Started 7 Jul 2025 18:53:11 (8 days ago), resolved 9 Jul 2025 16:34:36 (6 days ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We are investigating an issue where TAP Programmatic is intermittently returning errors (500/504) or timing out. This incident is not affecting ad delivery. More information to come.

    TAP Programmatic Global Exclusion Rules issue
    Started 11 Jul 2025 16:36:26 (4 days ago), resolved 15 Jul 2025 14:01:45 (10 hours ago)
    Minor Incident
    Resolved
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)
    TAP Programmatic UI (Yield-Op)

    We currently have an issue with creation and update of Global Exclusion Rules in TAP Programmatic. Please refrain from creating or modifying global exclusion rules for the duration of this incident. Ad delivery and previously created rules are not affected. More information to come.

    Manadge (TAP Programmatic Analytics Dashboard)
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    now
    Programmatic Scheduled Reports
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    now
    Order Management System (OMS) Proxy
    Wed 9
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    now
    3rd party cookie synchronisation
    Wed 9
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    now
    3rd Party Trackers & Programmatic Impressions
    Wed 9
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    now
    Metrics API (Advertising + Measurement)
    Wed 9
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    now
    Podcast Metrics UI
    Wed 9
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    now
    Triton Rankers
    Wed 9
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    now
    Streaming Metrics UI
    Wed 9
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    now
    Webcast Metrics UI
    Wed 9
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    Webcast Metrics API
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    now
    Data Collection Services (LT / LC)
    Wed 9
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    now
    Royalty Reporting Metrics UI
    Wed 9
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    Custom Reports
    Wed 9
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    Data Export Services
    Wed 9
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    now
    Omny Studio Management Portal
    Wed 9
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    Omny Studio Management API
    Wed 9
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    Omny Recording Agent Maintenance July 5th
    Started 13 Jun 2025 09:49:55 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Omny Studio Management Portal
    Omny Studio Management API
    Omny Studio Management Portal

    Maintenance Notification: Service Downtime for Omny Studio Recording Agent

    Dear Valued Clients, We are writing to inform you of upcoming maintenance related to some changes being made by our cloud service provider which will affect the functionality of your live stream Recording Agents. To best manage those changes, there will be a brief downtime period lasting approximately 15 minutes on Saturday 5th July, sometime between 9:00 AM and 11:00 AM AEST. For the downtime period during the maintenance window, the recording functionality of live stream Recording Agents will not be operational . Recordings during this downtime period will stop abruptly and will not be captured by Omny Studio. If you have automatic podcasting setup for shows captured on this date, you may experience issues depending on your configuration – either shortened recordings being published or automatic podcasting not running if you have enabled the option to “exclude recordings that started or ended abruptly”. We recommend planning your recordings accordingly to avoid any inconvenience during this maintenance window. Once the updates are completed, full functionality will be restored. Thank you for your understanding as we work to minimize interruptions to your system. If you have any questions or concerns, please feel free to reach out to our support team.

    Kind regards, The Omny Studio Team

    Omny Studio Recording Agent
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    Omny Studio Webhooks Service
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    Omny.fm Publishing
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    Settings UI
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    Login services
    Wed 9
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    Omny Campaign Manager Forecasting Tool
    Wed 9
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    Single Sign On Services
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    Triton Console
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    SAM Broadcaster Cloud
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    Sounder
    Wed 9
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    now