Triton Digital Platform Status
Real-time updates of Triton Digital Platform issues and outages
Triton Digital Platform status is Operational
Live Streaming Delivery - East
Live Streaming Delivery - West
Podcast Delivery
Content Delivery Network APIs
Live Streaming Ad Delivery
Podcast Ad Delivery
Programmatic Ad Delivery
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Active Incidents
We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Recently Resolved Incidents
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Digital Platform Outage Survival Guide
Triton Digital Platform Components
Triton Digital Platform AMERICAS
Live Streaming Delivery - East
We are experiencing Omny issues that's causing functionality issues including uploading files.
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Live Streaming Delivery - West
We are experiencing Omny issues that's causing functionality issues including uploading files.
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Podcast Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Content Delivery Network APIs
We are experiencing Omny issues that's causing functionality issues including uploading files.
Live Streaming Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Legacy Tap UI
On-Demand Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Explore
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Reporting
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Reporting - Inventory Availability Forecasting
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Creative Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Media Buying API
DMP integrations
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Programmatic UI (Yield-Op)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Manadge (TAP Programmatic Analytics Dashboard)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Scheduled Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
Order Management System (OMS) Proxy
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd party cookie synchronization
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd Party Trackers & Programmatic Impressions
We are experiencing Omny issues that's causing functionality issues including uploading files.
Metrics API (Advertising + Measurement)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Rankers
We are experiencing Omny issues that's causing functionality issues including uploading files.
Streaming Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Collection Services (LT / LC)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Royalty Reporting Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Custom Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Export Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Management Portal
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Campaign Manager Forecasting Tool
Omny Studio Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Recording Agent
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Webhooks Service
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny.fm Publishing
We are experiencing Omny issues that's causing functionality issues including uploading files.
Settings UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Login services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Single Sign On Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Console
We are experiencing Omny issues that's causing functionality issues including uploading files.
SAM Broadcaster Cloud
We are experiencing Omny issues that's causing functionality issues including uploading files.
Sounder
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Digital Platform EMEA
Live Streaming Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Podcast Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Content Delivery Network APIs
We are experiencing Omny issues that's causing functionality issues including uploading files.
Live Streaming Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
On-Demand Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Explore
We are experiencing Omny issues that's causing functionality issues including uploading files.
Legacy Tap UI
TAP Reporting
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Reporting - Inventory Availability Forecasting
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Creative Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Order Management System (OMS) Proxy
We are experiencing Omny issues that's causing functionality issues including uploading files.
Media Buying API
DMP integrations
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Programmatic UI (Yield-Op)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Manadge (TAP Programmatic Analytics Dashboard)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Scheduled Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd party cookie synchronisation
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd Party Trackers & Programmatic Impressions
We are experiencing Omny issues that's causing functionality issues including uploading files.
Metrics API (Advertising + Measurement)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Rankers
We are experiencing Omny issues that's causing functionality issues including uploading files.
Streaming Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Collection Services (LT / LC)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Royalty Reporting Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Custom Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Export Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Management Portal
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Recording Agent
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Campaign Manager Forecasting Tool
Omny Studio Webhooks Service
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny.fm Publishing
We are experiencing Omny issues that's causing functionality issues including uploading files.
Settings UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Login services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Single Sign On Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Console
We are experiencing Omny issues that's causing functionality issues including uploading files.
SAM Broadcaster Cloud
We are experiencing Omny issues that's causing functionality issues including uploading files.
Sounder
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Digital Platform APAC
Live Streaming Delivery - South East & Pacific
We are experiencing Omny issues that's causing functionality issues including uploading files.
As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Live Streaming Delivery - South
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Content Delivery Network APIs
We are experiencing Omny issues that's causing functionality issues including uploading files.
Live Streaming Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
On-Demand Ad Delivery
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Explore
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Reporting
We are experiencing Omny issues that's causing functionality issues including uploading files.
Legacy Tap UI
TAP Reporting - Inventory Availability Forecasting
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Creative Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
DMP integrations
We are experiencing Omny issues that's causing functionality issues including uploading files.
TAP Programmatic UI (Yield-Op)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Media Buying API
Manadge (TAP Programmatic Analytics Dashboard)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Programmatic Scheduled Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
Order Management System (OMS) Proxy
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd party cookie synchronisation
We are experiencing Omny issues that's causing functionality issues including uploading files.
3rd Party Trackers & Programmatic Impressions
We are experiencing Omny issues that's causing functionality issues including uploading files.
Metrics API (Advertising + Measurement)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Podcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Rankers
We are experiencing Omny issues that's causing functionality issues including uploading files.
Streaming Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Webcast Metrics API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Collection Services (LT / LC)
We are experiencing Omny issues that's causing functionality issues including uploading files.
Royalty Reporting Metrics UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Custom Reports
We are experiencing Omny issues that's causing functionality issues including uploading files.
Data Export Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Management Portal
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Management API
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Recording Agent
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Studio Webhooks Service
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny.fm Publishing
We are experiencing Omny issues that's causing functionality issues including uploading files.
Settings UI
We are experiencing Omny issues that's causing functionality issues including uploading files.
Omny Campaign Manager Forecasting Tool
Login services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Single Sign On Services
We are experiencing Omny issues that's causing functionality issues including uploading files.
Triton Console
We are experiencing Omny issues that's causing functionality issues including uploading files.
SAM Broadcaster Cloud
We are experiencing Omny issues that's causing functionality issues including uploading files.
Sounder
We are experiencing Omny issues that's causing functionality issues including uploading files.