Triton Digital Platform Status

Identified: We have identified the necessary fix to implement in Station Manager. Once the bug fix goes through our QA phase, a new version of SM will be released on our User Guide pages. We will update this incident with the necessary information at that time. More information to come.

Investigating: We have deployed a partial fix for the issue in our back end services. This should remove the need for downgrading to Station Manager 5.2.6. A coming update to Station Manager will further improve things. More information to come.

Investigating: We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.

Identified: We have identified the necessary fix to implement in Station Manager. Once the bug fix goes through our QA phase, a new version of SM will be released on our User Guide pages. We will update this incident with the necessary information at that time. More information to come.

Investigating: We have deployed a partial fix for the issue in our back end services. This should remove the need for downgrading to Station Manager 5.2.6. A coming update to Station Manager will further improve things. More information to come.

Investigating: We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix has been deployed and DMP Segments are once again viewable and usable in TAP UI. We will be monitoring the situation closely.

Identified: We have identified the cause of the issue and are working on a fix. Please note that this incident is not affecting ad delivery. More information to come.

Investigating: We are investigating an issue where users will be presented with an error when trying to add DMP Segments to a flight. More information to come.

Resolved: No further issues have been observed and the incident is now considered resolved.

Monitoring: A fix has been applied. Users should once again be able to edit tags in Sounder. We will be monitoring the situation closely.

Investigating: We are currently investigating an issue when selecting the Edit option to edit a tag in the Sounder UI does not open the editing options.

Identified: We have identified the necessary fix to implement in Station Manager. Once the bug fix goes through our QA phase, a new version of SM will be released on our User Guide pages. We will update this incident with the necessary information at that time. More information to come.

Investigating: We have deployed a partial fix for the issue in our back end services. This should remove the need for downgrading to Station Manager 5.2.6. A coming update to Station Manager will further improve things. More information to come.

Investigating: We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix has been deployed and DMP Segments are once again viewable and usable in TAP UI. We will be monitoring the situation closely.

Identified: We have identified the cause of the issue and are working on a fix. Please note that this incident is not affecting ad delivery. More information to come.

Investigating: We are investigating an issue where users will be presented with an error when trying to add DMP Segments to a flight. More information to come.

Resolved: No further issues have been observed and the incident is now considered resolved.

Monitoring: A fix has been applied. Users should once again be able to edit tags in Sounder. We will be monitoring the situation closely.

Investigating: We are currently investigating an issue when selecting the Edit option to edit a tag in the Sounder UI does not open the editing options.

Identified: We have identified the necessary fix to implement in Station Manager. Once the bug fix goes through our QA phase, a new version of SM will be released on our User Guide pages. We will update this incident with the necessary information at that time. More information to come.

Investigating: We have deployed a partial fix for the issue in our back end services. This should remove the need for downgrading to Station Manager 5.2.6. A coming update to Station Manager will further improve things. More information to come.

Investigating: We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support ([email protected]) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.

Resolved: This incident is considered resolved.

Monitoring: A fix has been deployed and DMP Segments are once again viewable and usable in TAP UI. We will be monitoring the situation closely.

Identified: We have identified the cause of the issue and are working on a fix. Please note that this incident is not affecting ad delivery. More information to come.

Investigating: We are investigating an issue where users will be presented with an error when trying to add DMP Segments to a flight. More information to come.

Resolved: No further issues have been observed and the incident is now considered resolved.

Monitoring: A fix has been applied. Users should once again be able to edit tags in Sounder. We will be monitoring the situation closely.

Investigating: We are currently investigating an issue when selecting the Edit option to edit a tag in the Sounder UI does not open the editing options.