Gnatta Status

Resolved: Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information.

Please contact us via Service Desk if you are still experiencing any issues.

Monitoring: Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p

We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.

Investigating: We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p.

We'll update as the behaviour changes and updates are posted on the linked incident.

Resolved: We've been monitoring performance closely and are now going to mark this incident as resolved.

Thank you again for your continued patience while we addressed this issue.

Monitoring: The problem was determined to be caused by our service provider.

We're currently monitoring this issue and can see that performance has improved.

We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

Investigating: We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Resolved: We've been monitoring performance closely and are now going to mark this incident as resolved.

Thank you again for your continued patience while we addressed this issue.

Monitoring: The problem was determined to be caused by our service provider.

We're currently monitoring this issue and can see that performance has improved.

We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

Investigating: We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Resolved: We've been monitoring performance closely and are now going to mark this incident as resolved.

Thank you again for your continued patience while we addressed this issue.

Monitoring: The problem was determined to be caused by our service provider.

We're currently monitoring this issue and can see that performance has improved.

We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

Investigating: We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.