Floify Status

Identified: We have identified an issue with MFA logins for some users. The issue is caused by having a home dashboard view different from the users home team.

As a short term solution, we will be changing all users home dashboard under the user profile to the home team assigned to the account. Once the issue has been resolved, we will automatically change this configuration back to how it is currently configured.

If you have any questions, difficulties, or need information on navigation in your account with this change, please reach out to us at support@floify.com

Resolved: This is resolved. We have implemented a fix to the root of the direct issue and are not seeing it occur further.

Monitoring: The application has been brought back online. We are monitoring the system to ensure stability.

Investigating: We are investigating continued reports of our application going down and providing server errors.

Resolved: We have found that the Twilio SMS issue has been resolved as of last night. We continued monitoring our systems and have confirmation that this has returned to normal.

Monitoring: Our SMS Partner, Twilio, has informed us of known issues with SMS delivery in connection to multiple large network providers, including AT&T and T-Mobile. This can potentially impact the delivery of SMS messages out of our system. We are monitoring this issue and provide updates as they become available.

While our system remains fully operational, if you experience any MFA issues, you may need to reset your configuration to be sent via email.

Please reach out to support@floify.com if you have any questions or need assistance!