emerchantpay status is Operational

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Genesis - web payment form (PRODUCTION)
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Genesis - API (PRODUCTION)
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Partial Service degradation – Resolved
Started 2 Oct 2026 00:14:38 (4 days ago), resolved 2 Oct 2026 10:56:15 (4 days ago)
Incident without Impact
Resolved
Genesis - web payment form (PRODUCTION)
Genesis - API (PRODUCTION)

We have identified an issue resulting in the partial degradation of the transaction processing performance.

Our teams actively worked to resolve the issue.

Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC

emerchantpay Outage Survival Guide

A step-by-step guide to help you survive a emerchantpay outage
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    emerchantpay Components

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    emerchantpay.com

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    emerchantpay FTP server

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    emerchantpay STAGING

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    Genesis - admin console (STAGING)
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    Genesis - merchant console (STAGING)
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    Genesis - web payment form (STAGING)
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    Genesis - API (STAGING)
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    Tokenization Vault (STAGING)
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    KYC Service (STAGING)
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    Onboarder (STAGING)
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    Smart Router (STAGING)
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    emerchantpay PRODUCTION

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    Genesis - admin console (PRODUCTION)
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    Genesis - merchant console (PRODUCTION)
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    Genesis - web payment form (PRODUCTION)
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    Partial Service degradation – Resolved
    Started 2 Oct 2026 00:14:38 (4 days ago), resolved 2 Oct 2026 10:56:15 (4 days ago)
    Incident without Impact
    Resolved
    Genesis - web payment form (PRODUCTION)
    Genesis - API (PRODUCTION)

    We have identified an issue resulting in the partial degradation of the transaction processing performance.

    Our teams actively worked to resolve the issue.

    Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC

    Genesis - API (PRODUCTION)
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    Partial Service degradation – Resolved
    Started 2 Oct 2026 00:14:38 (4 days ago), resolved 2 Oct 2026 10:56:15 (4 days ago)
    Incident without Impact
    Resolved
    Genesis - web payment form (PRODUCTION)
    Genesis - API (PRODUCTION)

    We have identified an issue resulting in the partial degradation of the transaction processing performance.

    Our teams actively worked to resolve the issue.

    Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC

    Tokenization Vault (PRODUCTION)
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    KYC Service (PRODUCTION)
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    Onboarder (PRODUCTION)
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    Smart Router (PRODUCTION)
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    Payee (PRODUCTION)
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    Billing API (PRODUCTION)
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    Docs.emerchantpay.com

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    emerchantpay Partner Resource Centre

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    Stay ahead of emerchantpay outages
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