Adeptcore Status

Monitoring: At this time, the servers have been returned to normal, and we are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].

Identified: We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is coming back online as we speak. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.

Investigating: We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.

Monitoring: We are now seeing systems come back online after the restore and are awaiting Datacenter engineers to provide a full write up of the cause and why this took so long to be resolved. We are continuing to monitor the situation.

Investigating: We have begun doing a test restore of a backup of the networking configuration to new hardware

Investigating: We have identified the issue as a data center core routing issue affecting our cabinets and are tracing the issue to identify the exact cause and to restore our network configuration

Investigating: We are continuing to investigate this issue and believe we have identified the issue in cooperation with the Datacenter engineers and are working on applying a fix.

Investigating: Datacenter engineers are still investigating this issue. We will provide more updates as information becomes available.

Investigating: we are continuing to investigate the issue. The primary causes at this time are believed to be a hardware or routing issue. We are interfacing with Datacenter engineers to get this resolved as quickly as possible.

Investigating: We have received reports about an outage at our ELK Datacenter. We are currently investigating this issue and working with Datacenter Engineers to resolve this problem as quickly as possible. We will update this status as information becomes available.

Investigating: We received alerts that all networking is back online. Outage lasted about 25 minutes; we are still identifying the root cause of this issue. This issue only affected Bare Metal Services from our datacenter. Colocation, storage and all other service remained fully operational.

Investigating: We got alerts about some of our Bare Metal Cloud servers losing network connectivity. We are investigating the alert with our datacenter team.

Monitoring: At this time all network connectivity at the ELK datacenter has been restored. Our investigation has revealed that our primary firewall at the ELK DC crashed and network traffic failed over to our secondary firewall. Upon further review, we determined that we are unable to access the primary firewall and have scheduled a firewall replacement with the datacenter team to occur after hours at 2:00 AM CST on 1/16/2026. This replacement will not impact network traffic in any way. We are continuing to monitor this situation.

Investigating: We have been made aware of a detected outage affecting our ELK DC. Our engineers are currently working with engineers at the datacenter to isolate and remediate the issue. We will update this post as we gather information.

Monitoring: The issue has been identified and resolved and we are continuing to monitor the situation at this time. If any further updates are needed we will provide them at that time.

Investigating: We have received reports that there is an ongoing networking issue at our ELK datacenter. We are currently engaged with datacenter engineers to get this problem resolved as soon as possible. We will update this status as information becomes available.

Monitoring: We identified the issue as a problem with routing to the Datacenter. We can confirm that at this time the outage has been resolved and we will continue to monitor this situation and provide updates as necessary.

Investigating: We have received alerts of a Network Blip at our ELK Datacenter. We are currently engaged with Datacenter Engineers to identify and resolve this issue. We will post updates as they become available.

Monitoring: at 5 PM Central Time we received alerts from our automated monitoring that there was a networking blip that occurred at our ELK Datacenter. At this time it appears that all services have been restored and are back to a stable state. We will continue to monitor this and provide updates as needed.

Monitoring: We received reports in our monitoring about packet loss to our PHX Datacenter. Some clients may have experienced an interruption to their connection, however, this interruption lasted less than 2 minutes and no lasting impact is expected. We will continue to monitor as always.