Infobip Status

Investigating: We are currently experiencing general connectivity issues over Global (Europe) data center. The scope of the issue is currently being investigated however, traffic from Pakistan might be experiencing difficulties with reaching and utilising services on Global (Europe) data center. You might experience timeout errors. More details will be followed in next updates.

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: This incident has been resolved; the services are working as intended.

Start (UTC): 10-06-2025 21:00 End (UTC): 10-06-2025 22:25 Impact: For Moments, all accounts that have Change in Person Profile feature are affected, which means that new flows with that feature cannot be started.

For Answers, chatbots cannot be activated nor deactivated.

Investigating: We are currently experiencing service degradation for our Moments and Answers services, which may be causing the following issues:

For our Moments service, all accounts utilizing the Change in Person Profile feature are affected, preventing the initiation of new flows with that feature.

For Answers, chatbots cannot be activated or deactivated.

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations.

Start (UTC): 12 June 2025 12:44 End (UTC): 12 June 2025 13:48

Resolved: The issue has been successfully resolved and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues when fetching data using the conversations' search bar in the Global (Europe) data center.

Start (UTC): 9 June 2025 14:40 End (UTC): 9 June 2025 16:40

Impact: You may have experienced issues while using the conversations' search bar.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Resolved: The issue has been successfully resolved, and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues loading media in Conversations in the Global (Europe) data center.

Start (UTC): 11 June 2025 13:40 End (UTC): 11 June 2025 15:28

Impact: You may have experienced issues while loading media in Conversations.

Investigating: We are currently experiencing a service degradation affecting Conversations in the Global (Europe) data centers. You may experience issues loading media in Conversations

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Resolved: The issue has been successfully resolved and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues when fetching data using the conversations' search bar in the Global (Europe) data center.

Start (UTC): 9 June 2025 14:40 End (UTC): 9 June 2025 16:40

Impact: You may have experienced issues while using the conversations' search bar.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing a service degradation affecting the search bar in our Customer Portal in the Global (Europe) and United States data centers. You may experience failure to fetch data when attempting to use the search bar.

Our engineering team is actively investigating the issue, and we will keep you informed with any updates or findings as they become available.

Resolved: This incident has been resolved; the services are working as intended.

Start (UTC): 10-06-2025 21:00 End (UTC): 10-06-2025 22:25 Impact: For Moments, all accounts that have Change in Person Profile feature are affected, which means that new flows with that feature cannot be started.

For Answers, chatbots cannot be activated nor deactivated.

Investigating: We are currently experiencing service degradation for our Moments and Answers services, which may be causing the following issues:

For our Moments service, all accounts utilizing the Change in Person Profile feature are affected, preventing the initiation of new flows with that feature.

For Answers, chatbots cannot be activated or deactivated.

Investigating: We are currently experiencing general connectivity issues over Global (Europe) data center. The scope of the issue is currently being investigated however, traffic from Pakistan might be experiencing difficulties with reaching and utilising services on Global (Europe) data center. You might experience timeout errors. More details will be followed in next updates.