Infobip Status

Resolved: This is to inform you that we experienced an issue with our Signup service on the Global (Europe) data center.

The incident has been identified and resolved. Start (UTC): 25 August 2025 20:50 End (UTC): 26 August 2025 09:16 Impact: You might have experienced the error "Confirmation link not valid" when trying to Sign up on Infobip

Resolved: The incident has been resolved. Start (UTC): 25 August 2025 07:56 End (UTC): 25 August 2025 10:06 Impact: Delay in the functioning of Moments service

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: This is to inform you that we are currently experiencing an issue with our Moments service on Global (Europe) data center. You may observe delay in the functioning of Moments service. Our engineering team is inspecting the issue.

Start (UTC): 25 August 2025 08:00 End (UTC): Impact: Delay in the functioning of Moments service

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: The reported issues with email templates and the creation of broadcast reports have now been solved.

Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52

Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

Monitoring: Our engineers have deployed a couple of fixes that are now in the testing and update phase. While we expect the incident to be resolved soon, the fixes are still undergoing validation to ensure stability. We will keep you informed of any progress and share updates as they become available.

Identified: Our engineers have created a couple of fixes, and now they are in the process of updates. The resolution of the incident is expected soon. We will inform you about further progress.

Identified: Our dedicated engineering team is working on the solution. We will continue with the updates on the progress.

Identified: The issue has been identified and our dedicated engineering team is working on the solution. Additionally, during the investigation it has been discovered that all newly created broadcast templates cannot be used in Email API

Investigating: This is to inform you that we are currently experiencing an issue with our Reporting service across all data centers. The following functionalities are affected:

• Broadcast: The "Get Report" button is not working, and reports cannot be generated.
• Dashboards: Charts related to Campaigns are displaying "N/A" instead of actual campaign names.
• Communication Reports: Reports cannot be generated for new campaigns, as they are missing from the filter options.
• Reports: All reports containing the Communication Name column will show empty cells for new campaigns.

Our team is actively investigating the issue and working on a resolution. Further updates will be shared as soon as available.

Resolved: After investigation, it was determined that the issue originated on our partner TCR's platform. We have now received confirmation from TCR that the issue has been fully resolved, and their service is once again operational.

Start (UTC): 21 August 11:00 End (UTC): 21 August 17:25

Impact: You may have experienced issues and receive error 503 when attempting to create new 10DLC campaigns or update existing ones.

Identified: We are currently investigating an issue causing 10DLC campaign provisioning delays. We are checking with our partners for resolution.