Infobip Status

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start (UTC): 10 September 08:42 End (UTC): 10 September 08:59 Impact: Many aspects and functionalities of Conversations service might have been impacted (including auto-assignment, calls, capacity calculation, etc.). The agents might have experienced issues with loading specific conversations and tabs/modules (All Work, My Work, etc.)

Investigating: We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved, and the service is now fully operational.

Start (UTC): 10 September 13:12 End (UTC): 10 September 14:58 Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of Conversations. Exchange apps couldn't be fetched or displayed in chatbot builder, and Exchange apps fails during chatbot traffic processing on Answers.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and our team is applying a fix.

Investigating: We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved, and the service is now fully operational. During the timeframe mentioned below, you may have experienced intermittent delays and slowness in the "My Work" view of Conversations within the Global (Europe) data center. Please note that these issues were not continuous, but occurred intermittently during that period. Our dedicated team has located the root cause and implemented the necessary adjustments to enhance the service and ensure its ongoing stability.

Start (UTC): 29 August 2025 14:00 End (UTC): 09 September 2025 17:12

Impact: You may have experienced intermittent delays and slowness with chats in the "My Work" view of Conversations

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and our team is applying a fix.

Investigating: We are experiencing a degradation in our conversations service that may cause slowness on your My Work view of conversations. Our dedicated team is already working to resolve the issue and more updates will follow soon.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved, and the service is now fully operational.

Start (UTC): 10 September 13:12 End (UTC): 10 September 14:58 Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of Conversations. Exchange apps couldn't be fetched or displayed in chatbot builder, and Exchange apps fails during chatbot traffic processing on Answers.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and our team is applying a fix.

Investigating: We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center.

Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been unavailable as well as all the services and modules which can be accessed over Portal, call links might not have been working

Investigating: We are currently experiencing general issues over Indonesia data center. The scope of the issue is currently being investigated and more information will follow in the next update.