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Infobip Status
Real-time updates of Infobip issues and outages
Infobip status is Operational
Global (Europe)
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United Arab Emirates
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Recently Resolved Incidents
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
This is to inform you that we are currently experiencing degradation of our Customer Portal service with Account Management. You might experience issues while trying to use the portal or its services. We are currently investigating this issue, and we'll share more information as soon as possible.
We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.
Infobip Outage Survival Guide
Infobip Components
Infobip Customer Portal Login/Homepage
Global (Europe)
This is to inform you that we are currently experiencing degradation of our Customer Portal service with Account Management. You might experience issues while trying to use the portal or its services. We are currently investigating this issue, and we'll share more information as soon as possible.
EU Region-locked
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Infobip People
Global (Europe)
EU Region-locked
Great Britain
India
Indonesia
Pakistan
Qatar
Saudi Arabia
Turkey
United Arab Emirates
We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.
United States
Infobip Moments
Global (Europe)
EU Region-locked
Great Britain
India
Indonesia
Pakistan
Qatar
Saudi Arabia
Turkey
United Arab Emirates
We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.
United States
Infobip Analyze
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Infobip SMS
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Indonesia
Malaysia
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Singapore
South Africa
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Vietnam
We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.
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Infobip WhatsApp Business
Brazil
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
EU Region-locked
Global (Europe)
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
Great Britain
Hong Kong
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
India
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
Indonesia
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
Malaysia
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
Pakistan
Qatar
Saudi Arabia
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
Singapore
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
United Arab Emirates
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
United States
We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.
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South Africa
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Vietnam
Infobip HTTP API
Brazil
EU Region-locked
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
Global (Europe)
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
Great Britain
Hong Kong
India
Indonesia
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
Japan
Malaysia
Pakistan
Qatar
Saudi Arabia
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
Singapore
South Africa
Turkey
United Arab Emirates
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
United States
We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.
Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09
Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.
Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.
Vietnam
We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.