Infobip Status

Resolved: The issue has been successfully resolved, and the service is once again operational.

During the incident, you may have experienced issues with viewing Analytics dashboard.

Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard.

Investigating: We are continuing to investigate this issue.

Investigating: This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.

Resolved: The issue has been successfully resolved, and the service is once again operational.

During the incident, you may have experienced issues with viewing homepage.

Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error.

Investigating: This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page.

Our team is already working on this case, and more information will follow once it is available.

Resolved: The issue has been successfully resolved, and the service is once again operational.

During the incident, you may have experienced issues with creating email broadcasts.

Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10

Impact: Unable to create an email broadcast

Investigating: This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast.

Our team is already working on this case, and more information will follow once it is available.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.

Resolved: The issue has been successfully resolved and the affected service is now fully operational.

During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted.

Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

Investigating: Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.

We will keep you posted with further updates as the investigation progresses.

Investigating: We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.

The issue is being actively investigated and we will post further updates as soon as possible.