Infobip Status

Resolved: The incident has been resolved. Start (UTC): 25 February 2026 10:04 End (UTC): 25 February 2026 10:47 Impact: Incoming traffic was not processed correctly due to an issue with senders. This caused issues with Answers service. Also, users could not select senders when creating campaigns.

Investigating: We are continuing to investigate the issue. Please note that the issue affected multiple services including Moments and Answers. You may notice that you can't select senders for all channels when creating campaigns and that incoming messages are not being received.

Investigating: We are currently experiencing an issue with Answers service on our Global (Europe) data center. You may notice that incoming traffic is not processed correctly and that traffic is processed with significant delay. Our team is investigation and we will share more details in the following updates.

Resolved: This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports.

Start (UTC): 25 February 10:04 End (UTC): 25 February 10:42 Impact: You might have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports.

Investigating: We are currently experiencing an issue with the WhatsApp service hosted on our Global (Europe) data centers. You may notice delays and issues affecting inbound and outbound traffic processing. Our team is investigating, and we will share more details in the next updates.

Resolved: The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session.

Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session

Investigating: We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.