Infobip Status

Resolved: The issue has been successfully resolved and the service is once again operational.

Start time (UTC): 23 October 2025 04:10 End time (UTC): 23 October 2025 06:30

Impact: During the incident period, you may have noticed latency in processing traffic.

Investigating: The issue has been successfully resolved and the service is once again operational.

Start time (UTC): 23 October 2025 04:10 End time (UTC): 23 October 2025 06:30

Impact: During the incident period, you may have noticed latency in processing traffic.

Investigating: Our engineering team is still investigating the issue, and we will keep you posted with further findings.

Investigating: We are currently experiencing degradation affecting multiple services in the Indonesia data center. You may have noticed latency in processing traffic. Our engineering team is investigating the issue, and we will keep you posted with further findings.

Resolved: This is to inform you that we had experienced issues with Conversations service on Indonesia data center. You might have noticed delays in the functionality of Conversations, namely on All Work and Analytics pages and the functionality of automated actions. The issue has been resolved.

Start (UTC): 22 October 2025 05:35 End (UTC): 22 October 2025 09:40 Impact: Delays on All Work and Analytics page and functionality of automated actions.

Resolved: The issue has been successfully resolved and the service is once again operational. You may have experienced delays or failures in retrieving and processing voice recordings for the Global (Europe) data center.

Start (UTC): 22 October 08:10 End (UTC): 22 October 10:17 Impact: Delays or failures in processing voice recordings

Investigating: This is to inform you that we are experiencing issues with our voice recordings service on Global (Europe) data center. This is affecting the retrieval and processing of voice recordings. Our engineering team is actively investigating and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide updates soon.

Resolved: The issue has been successfully resolved, and the degradation with LiveChat service has been resolved.

Start (UTC): 21 October 2025 13:04 End (UTC): 21 October 2025 13:53 Impact: During this period, customers may have issues accessing the widget.

Investigating: Please be advised that we are currently experiencing an issue with LiveChat.

Our technical teams are actively investigating the root cause and working to resolve the issue as a priority. We appreciate your patience and will provide updates as soon as more information becomes available.

Resolved: This incident has been resolved.

Start time (UTC): 20 October 2025 07:25 End time (UTC): 21 October 2025 04:05

Impact: During the incident period, you may experience delay or undelivered traffic, and in some cases, traffic that appears as expired but reaches the handsets.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are seeing major improvement on Viber services, with traffic and delivery reports starting to normalize. Our engineering team will monitor the situation to ensure no further issues arise.

Identified: Our engineering team is monitor the situation working on a fix with external provider. You may experience undelivered traffic, and in some cases, traffic that appears as expired but reaches the handsets. Viber Bots are functional in the majority of cases.

Identified: Our engineering team is monitor the situation and collaborating with the external provider to reach a resolution on a fix for this issue. We will keep you posted with any new updates.

Identified: We are continuing to monitor the situation and collaborating with the external provider to reach a resolution on a fix for this issue. We will keep you posted with any new updates.

Identified: Our dedicated engineering teams are still actively working on a fix with the external provider.

Identified: Viber traffic submitted since approximately 07:27 UTC is experiencing processing issues, with the majority of it remaining held on the Infobip platform due to externally originating issues. As such, the affected traffic is susceptible to delivery delays or message expiry errors depending on the validity period settings. We are continuing to investigate the issue and will keep you posted with further updates.

Investigating: We are currently experiencing general issues affecting the Viber service across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.