Infobip Status

Resolved: This is to inform you that we experienced a service degradation affecting Email, Facebook Messenger, Mobile push and In-app messages, OMNI, RCS, SMS, Voice and Whatsapp messages in the Turkey data center. Also, our clients might have encountered issues while logging in to Customer Portal and using HTTP API endpoints. Incident has been resolved.

Start (UTC): 20 December 2025 12:33 End (UTC): 20 December 2025 12:41 Impact: During this period, due to intermittent networking issues, our clients might have encountered issues while using multiple services, Customer Portal and HTTP API endpoints.

We apologize for any inconvenience this may have caused.

Resolved: This is to inform you that we have experienced issues with our API service on the India data centre.

Start (UTC): 23 December 2025 08:30 End (UTC): 23 December 2025 09:48

Impact: We experienced increased latency when processing requests, and some requests timed out.

The issue has been successfully resolved, and all services are now fully operational.

We sincerely apologise for any inconvenience this may have caused.

Thank you for your understanding.

Resolved: This is to inform you that we experienced a service degradation affecting Email, Facebook Messenger, Mobile push and In-app messages, OMNI, RCS, SMS, Voice and Whatsapp messages in the Turkey data center. Also, our clients might have encountered issues while logging in to Customer Portal and using HTTP API endpoints. Incident has been resolved.

Start (UTC): 20 December 2025 12:33 End (UTC): 20 December 2025 12:41 Impact: During this period, due to intermittent networking issues, our clients might have encountered issues while using multiple services, Customer Portal and HTTP API endpoints.

We apologize for any inconvenience this may have caused.

Resolved: This is to inform you that we experienced a service degradation affecting Email, Facebook Messenger, Mobile push and In-app messages, OMNI, RCS, SMS, Voice and Whatsapp messages in the Turkey data center. Also, our clients might have encountered issues while logging in to Customer Portal and using HTTP API endpoints. Incident has been resolved.

Start (UTC): 20 December 2025 12:33 End (UTC): 20 December 2025 12:41 Impact: During this period, due to intermittent networking issues, our clients might have encountered issues while using multiple services, Customer Portal and HTTP API endpoints.

We apologize for any inconvenience this may have caused.

Resolved: This is to inform you that we have experienced issues with our API service on the India data centre.

Start (UTC): 23 December 2025 08:30 End (UTC): 23 December 2025 09:48

Impact: We experienced increased latency when processing requests, and some requests timed out.

The issue has been successfully resolved, and all services are now fully operational.

We sincerely apologise for any inconvenience this may have caused.

Thank you for your understanding.

Resolved: The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have observed issues using Broadcasts services and campaigns.

Start (UTC): 24 December 10:25 End (UTC): 24 December 19:30 Impact: Broadcast service issues

Identified: We are continuing to work on a fix for this issue.

Identified: Our engineering team has identified the issue and is continuing to investigate. Please note that this degradation currently affects broadcasts only. We will provide further updates as soon as new information becomes available.

Investigating: We are experiencing service degradation affecting email functionality in the Indonesia data center. Some users may notice latency or timeouts when loading email-related content. Our engineering team is investigating the issue, and we will keep you posted with further findings.