Infobip Status

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers.

Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC

Impact: You may have experienced issue to log in the Customer Portal.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are experiencing a degradation of our Customer portal services. You may experience issues while login in.

Resolved: The issue affecting Moments Services has been successfully resolved and the product is once again fully operational.

Start: 24 June 2026 12:46 UTC End: 24 June 2026 16:37 UTC

Impact: The incident caused a general degradation of the Moments service, resulting in delayed processing of messages and actions across all channels when used via Moments. Traffic outside of Moments was not affected. The issue has been fully resolved, all queued messages have been processed, and the system is now operating normally.

Identified: We have identified the root cause of this incident, and our engineering team is actively working on a solution.

Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.

We will provide further updates once the services have been confirmed to have recovered.

Identified: Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing degradation with multiple services. You may observe delays with usage and processing. Our team is working on this and more updates will follow in the next update.

Resolved: This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.

Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC

Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.

Monitoring: A fix has been implemented, and we are monitoring the situation with the impacted services.

Investigating: Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

Investigating: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

Investigating: Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.

Resolved: The issue affecting Moments Services has been successfully resolved and the product is once again fully operational.

Start: 24 June 2026 12:46 UTC End: 24 June 2026 16:37 UTC

Impact: The incident caused a general degradation of the Moments service, resulting in delayed processing of messages and actions across all channels when used via Moments. Traffic outside of Moments was not affected. The issue has been fully resolved, all queued messages have been processed, and the system is now operating normally.

Identified: We have identified the root cause of this incident, and our engineering team is actively working on a solution.

Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.

We will provide further updates once the services have been confirmed to have recovered.

Identified: Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing degradation with multiple services. You may observe delays with usage and processing. Our team is working on this and more updates will follow in the next update.

Resolved: This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.

Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC

Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.

Monitoring: A fix has been implemented, and we are monitoring the situation with the impacted services.

Investigating: Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

Investigating: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

Investigating: Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.

Resolved: The issue affecting Moments Services has been successfully resolved and the product is once again fully operational.

Start: 24 June 2026 12:46 UTC End: 24 June 2026 16:37 UTC

Impact: The incident caused a general degradation of the Moments service, resulting in delayed processing of messages and actions across all channels when used via Moments. Traffic outside of Moments was not affected. The issue has been fully resolved, all queued messages have been processed, and the system is now operating normally.

Identified: We have identified the root cause of this incident, and our engineering team is actively working on a solution.

Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.

We will provide further updates once the services have been confirmed to have recovered.

Identified: Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing degradation with multiple services. You may observe delays with usage and processing. Our team is working on this and more updates will follow in the next update.

Resolved: This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.

Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC

Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.

Monitoring: A fix has been implemented, and we are monitoring the situation with the impacted services.

Investigating: Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

Investigating: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

Investigating: Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.

Resolved: The issue affecting Moments Services has been successfully resolved and the product is once again fully operational.

Start: 24 June 2026 12:46 UTC End: 24 June 2026 16:37 UTC

Impact: The incident caused a general degradation of the Moments service, resulting in delayed processing of messages and actions across all channels when used via Moments. Traffic outside of Moments was not affected. The issue has been fully resolved, all queued messages have been processed, and the system is now operating normally.

Identified: We have identified the root cause of this incident, and our engineering team is actively working on a solution.

Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.

We will provide further updates once the services have been confirmed to have recovered.

Identified: Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing degradation with multiple services. You may observe delays with usage and processing. Our team is working on this and more updates will follow in the next update.

Resolved: This is to inform you that the incident has been resolved and all affected services have been restored to full functionality.

Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC

Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.

Monitoring: A fix has been implemented, and we are monitoring the situation with the impacted services.

Investigating: Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

Investigating: We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

Investigating: Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

Investigating: This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.