Infobip Status

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved, and the degradation of Moments services and Flow module has been fixed. Start time (UTC): 02 October 2025, 11:49 End time (UTC): 03 October 2025, 23:25

Impact: During this period, you may have experienced issues with flow statistics. Specifically, incorrect data was displayed for all elements and in performance metrics.

Identified: The issue has been identified, and a fix is being implemented

Investigating: Our development team is still investigating this issue

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing issues with the Moments service at the Global (Europe) data center. You might notice issues when trying to fetch data for a flow in Moments, as the data is not available. The issue is currently being investigated, and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The degradation has been successfully resolved and the service is once again fully operational. During the incident time-frame you may have noticed issues with reception of traffic in Conversations UI, overall slowness of All Work and My Work pages, agent status discrepancies in conversation assignment and view changes.

Start (UTC): 02 October 09:54 (UTC) End (UTC): 02 October 11:00 (UTC)

Impact: Issues and delays with inbound traffic to Conversation interface, overall slowness, agent status discrepancies, conversation assignment and view changes

Investigating: We are currently experiencing issues with Conversations service over EU Region-locked (Germany) data center. The issue is currently being investigated and more information will follow in the next update.

You may notice overall slowness of All Work page and failures in reception of traffic, as well as conversations view change issues and agent status capacity discrepancies in conversations assignment.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.

Resolved: During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational.

Start (UTC): 03 October 12:01 End (UTC): 03 October 12:42 Impact: Customer Portal Products/Features and corresponding traffic processing issues

Identified: The scope of the issues is currently identified as the following: features and products hosted on the Customer Portal - Global (Europe) and EU Region locked locations - are experiencing longer load times or general processing issues. Traffic of various message channels submitted and processed via products hosted on the Customer Portal (Conversations, Answers, Moments) may also experience processing issues.

The issues have been identified and we are working on a resolution. We will keep you posted with further updates.

Investigating: We are currently experiencing general issues across multiple locations. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start (UTC): 06 October 2025 10:39 End (UTC): 06 October 2025 11:05 Impact: Email, MMS, SMS and WhatsApp endpoints unreachable

Monitoring: A fix has been implemented and our team is monitoring the situation. Investigation showed that only Global (Europe) has been affected

Investigating: Our teams continue assessing the situation and actively working on a resolution. We will keep you posted with further information.

Investigating: We are currently experiencing general issues over multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start (UTC): 06 October 2025 10:39 End (UTC): 06 October 2025 11:05 Impact: Email, MMS, SMS and WhatsApp endpoints unreachable

Monitoring: A fix has been implemented and our team is monitoring the situation. Investigation showed that only Global (Europe) has been affected

Investigating: Our teams continue assessing the situation and actively working on a resolution. We will keep you posted with further information.

Investigating: We are currently experiencing general issues over multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start (UTC): 06 October 2025 10:39 End (UTC): 06 October 2025 11:05 Impact: Email, MMS, SMS and WhatsApp endpoints unreachable

Monitoring: A fix has been implemented and our team is monitoring the situation. Investigation showed that only Global (Europe) has been affected

Investigating: Our teams continue assessing the situation and actively working on a resolution. We will keep you posted with further information.

Investigating: We are currently experiencing general issues over multiple data centers. The scope of the issue is currently being investigated and more information will follow in the next update.

Resolved: Our development team has successfully resolved the issue with the affected service. All services should now be fully operational.

During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal.

Start (UTC): 02 October 20:19 End (UTC): 02 October 21:47

Impact: Multiple products relying on the service undergoing maintenance were affected and experienced degraded functionality during the incident.

Investigating: We are currently experiencing issues with one of our internal services, which is undergoing scheduled maintenance. Since the expected impact was considered minor, this maintenance was not initially communicated to customers. However, we have since observed that multiple dependent services have been affected.

We are actively addressing the situation and will provide updates as soon as more information becomes available.