Infobip Status

Resolved: This incident has already been resolved

Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14

Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

Identified: The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

Investigating: We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.

You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.

Resolved: This incident has already been resolved

Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14

Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

Identified: The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

Investigating: We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.

You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.

Resolved: We experienced a service degradation affecting RCS, SMS, and WhatsApp over API services in the India data center, which caused delays in traffic processing and intermittent 503 errors.

Start (UTC): 14 July 2026 06:07 End (UTC): 14 July 2026 06:10

Impact: Delays in processing and intermittent 503 errors for RCS, SMS, and WhatsApp traffic over API services in the India data center.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below.

During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing.

Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

Resolved: This incident has been resolved.

Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01

Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured domains were not affected at any point.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted.

We are working on a resolution and will provide updates as the situation develops.

Resolved: The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

Start (UTC): 14-07-2026 10:42 End (UTC): 14-07-2026 14:12 Impact: Delays and errors for Email, RCS, Viber and Zalo.

Investigating: We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf

You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.

The issue is currently being investigated and more information will follow in the next update.

Resolved: This incident has been resolved.

Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01

Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured domains were not affected at any point.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted.

We are working on a resolution and will provide updates as the situation develops.

Resolved: This incident has been resolved.

Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01

Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured domains were not affected at any point.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted.

We are working on a resolution and will provide updates as the situation develops.

Resolved: This incident has been resolved.