Infobip Status

Resolved: The issue with template status updates between our Portal and Meta is now resolved. Newly created templates will receive proper status updates and can be selected and used for messaging via the Customer Portal interface. We are working to update the statuses of templates created during the incident period, but due to the large volume of data, this process may take some time. If you need urgent status updates for these templates, please kindly reach out to our support team at [email protected] for manual assistance.

Start (UTC): 13 November 2025 10:29 UTC End (UTC): 14 November 2025 12:57 UTC Impact: Templates remained in a pending or outdated state and couldn't be selected or used for messaging via the Customer Portal interface

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing template update issues between our Portal and Meta that prevent template statuses from updating correctly. As a result, templates may remain in a pending or outdated state and cannot be selected or used for messaging via the Customer Portal interface. Our team is actively working with Meta to resolve this template update problem. We will monitor the situation closely and provide updates here as soon as new information becomes available.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start time (UTC): 13 November 2025 08:32 End time (UTC): 13 November 2025 10:13

Impact: During this period clients may have experienced limited use capabilities of AI assistant with active Answers bots.

Investigating: We are currently experiencing a degradation affecting our Answers service in regards to use of AI assistant over our Global (Europe) data center. Clients may experience limited use capabilities of AI assistant with active Answers bots.

Our engineering team is investigating the issue, and we will provide further updates as soon as they become available.

Resolved: The issue has been successfully resolved and the service is once again operational.

Start (UTC): 13 November 2025 00:40 End (UTC): 13 November 2025 06:32

Impact: During this period, you may experience errors while trying to register a template over the portal, as well as 5xx errors while calling the following API endpoints:

/whatsapp/1/senders/{sender}/templates /whatsapp/2/senders/{sender}/templates

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: A fix is being implemented. We will share more information in the next update.

Investigating: We are taking steps to address this and will update you as soon as we have more information.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing a service degradation affecting WhatsApp Templates services across multiple datacenters. You may experience errors while trying to register a template over our portal, as well as 5xx errors while calling the following API endpoints:

/whatsapp/1/senders/{sender}/templates /whatsapp/2/senders/{sender}/templates

We sincerely apologize for any inconvenience this may cause. Our engineering team is actively investigating the issue, and we will provide further updates as soon as they become available.

Resolved: We experienced a service degradation affecting WhatsApp templates services over multiple datacenters, which caused issues when creating WhatsApp Templates.

Start time (UTC): 10-11-2025 13:40 End time (UTC): 10-11-2025 15:33

Impact: During this period, you may have experienced errors while trying to register a template over our portal.

We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

Monitoring: We are currently experiencing a service degradation affecting WhatsApp templates services in the Global (Europe) datacenter, which caused issues when checking WhatsApp Templates.

Our engineering team has identified the issue and implemented a fix. We are currently monitoring the impact of the fix and will provide updates accordingly.