Infobip Status

Resolved: The incident has been resolved.

Start (UTC): 27 April 2026 07:07 End (UTC): 27 April 2026 07:34 Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.

Investigating: This is to inform you that we are currently experiencing an issue on Customer Portal. Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal. The issue is being inspected by our engineering team, more details will follow in the next update.

Resolved: The issue has been successfully resolved, and the service is now fully operational. During the incident, you may have encountered 5xx errors when accessing the HTTP API SMS endpoints.

Start (UTC): 26 April, 08:48 End (UTC): 26 April, 09:51 Impact: Problems with the HTTP API SMS endpoints at the Vietnam data center

Investigating: We are currently investigating an issue affecting the SMS service in the Vietnam data center. Some customers may experience 5xx errors on HTTP API SMS endpoints. Further details will be provided in the next update.

Resolved: The issue has been successfully resolved, and the service is once again operational. During the incident period, you might have experienced 5xx errors when calling HTTP API SMS endpoints.

Start (UTC): 24 April 08:55 End (UTC): 24 April 10:00 Impact: Issue with HTTP API SMS endpoints in the Vietnam data center

Investigating: We are currently experiencing issues with the SMS service over the Vietnam data center. The issue is currently being investigated. You might see 5xx errors showing up on HTTP API SMS endpoints, more information will follow in the next update.

Resolved: The issue has been successfully resolved and the service is once again operational. You might had experienced delayed processing of message traffic and issue with API call execution from Flows.

Start (UTC): 22 April 2026 11:25 End (UTC): 22 April 2026 11:47 Impact: Delayed processing of message traffic and issue with API call execution from Flows

Investigating: We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.