Infobip Status

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the Customer Portal login service is once again fully operational.

Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Identified: We are continuing to work on a fix for this issue.

Identified: Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.

Root cause of the issue was identified and team is actively working on a fix implementation.

Investigating: We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.

Resolved: The issue has been successfully resolved and the service is once again operational. During the below timeframe you may have observed processing delays for Flow events or traffic processed within Flows, and issues when attempting to launch new Flows.

Start (UTC): 23 October 2026 09:32 End (UTC): 23 October 2026 09:45 Impact: Moments service processing issues

Investigating: We are currently experiencing issues affecting the Moments service over the United States data center. You may observe Flow processing delays and issues with launching new Flows.

The issue is currently being investigated and more information will follow in the next update.

Resolved: A noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been stabilized. Start time (UTC): 23-10-2026 16:04 End time (UTC): 23-10-2026 16:50 Impact: Conversations All Work Module showed Delays and Issues on Access.

Investigating: Hello, This is to inform you we are currently investigating an issue causing slowness and errors with All Work In conversations. We'll Keep you posted.

Resolved: We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services.

Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures

Resolved: The incident has been resolved.

Start time (UTC): 19-10-2026 17:00 End time (UTC): 20-10-2026 00:30

Impact: Message submission and processing failures

Investigating: We are continuing to investigate this issue.

Investigating: We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.

Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.

Impact: Message submission and processing failures

Resolved: The issue has been successfully resolved, and the service is once again fully operational.

Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53

Impact: The incident caused delays in inbound message processing.

Investigating: We experienced a service degradation affecting SMS, MMS, Email, RCS, WhatsApp and Viber messaging in the United States data center. During the incident timeframe, client's may have observed delayed message processing across those services.

Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.

Resolved: The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status.

Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays traffic processing, some requests reverted 500 status

Identified: We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.

Identified: We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.

Identified: We are continuing to work on a fix for this issue, further updates will follow.

Identified: We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.

The issue has been identified and we are working towards a resolution. We will keep you posted with further updates

Resolved: The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status.

Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays traffic processing, some requests reverted 500 status

Identified: We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.

Identified: We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.

Identified: We are continuing to work on a fix for this issue, further updates will follow.

Identified: We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.

The issue has been identified and we are working towards a resolution. We will keep you posted with further updates

Resolved: We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services.

Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures