Infobip Status: check for Infobip outages and issues

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Global (Europe) - Customer Portal - Account Management degradation

Started 25 Feb 2025 15:03:58 (2 days ago), resolved 25 Feb 2025 15:18:28 (2 days ago)

Minor Incident

Resolved

Global (Europe)

This is to inform you that we are currently experiencing degradation of our Customer Portal service with Account Management. You might experience issues while trying to use the portal or its services. We are currently investigating this issue, and we'll share more information as soon as possible.

See all updates

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United Arab Emirates - Issue with sending SMS and Email from Flow

Started 25 Feb 2025 13:32:52 (2 days ago), resolved 25 Feb 2025 14:35:52 (2 days ago)

Major Incident

Resolved

United Arab Emirates

We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.

See all updates

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United Arab Emirates - Issue with sending SMS and Email from Flow

Started 25 Feb 2025 13:32:52 (2 days ago), resolved 25 Feb 2025 14:35:52 (2 days ago)

Major Incident

Resolved

United Arab Emirates

We are currently observing an issue with Moments service at our United Arab Emirates data center. You may notice issues with sending SMS and Email from Flow. The issue is under inspection and more details will follow in the next update.

See all updates

United States

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Vietnam - Issue with HTTP API endpoints for SMS

Started 25 Feb 2025 08:59:50 (2 days ago), resolved 25 Feb 2025 09:26:39 (2 days ago)

Critical Incident

Resolved

Vietnam

We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.

See all updates

Infobip Number Lookup

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Infobip Voice

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Brazil

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

EU Region-locked

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now

Global (Europe)

Thu 20

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Great Britain

Thu 20

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now

Hong Kong

Thu 20

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

India

Thu 20

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Indonesia

Thu 20

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Malaysia

Thu 20

Fri 21

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now

Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Pakistan

Thu 20

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now

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now

Saudi Arabia

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Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Singapore

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Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

United Arab Emirates

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Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

United States

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Multiple locations - WhatsApp service degradation

Started 25 Feb 2025 14:09:38 (2 days ago), resolved 25 Feb 2025 14:09:38 (2 days ago)

Major Incident

Resolved

Brazil

Global (Europe)

Hong Kong

India

Indonesia

More...

We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of WhatsApp messages.

Infobip ChatApps

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Infobip Live Chat

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Singapore

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Vietnam

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Infobip HTTP API

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Brazil

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Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

Global (Europe)

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Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

Great Britain

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Hong Kong

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India

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Indonesia

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Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

Japan

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Malaysia

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Pakistan

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Qatar

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Saudi Arabia

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now

Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

Singapore

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South Africa

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Turkey

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United Arab Emirates

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now

Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

United States

Thu 20

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Sun 23

Mon 24

Tue 25

Wed 26

now

Multiple Locations - Email API processing service degradation.

Started 27 Feb 2025 17:46:34 (1 hour ago), resolved 27 Feb 2025 17:46:34 (1 hour ago)

Minor Incident

Resolved

EU Region-locked

Global (Europe)

Indonesia

Saudi Arabia

United Arab Emirates

More...

We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present.

Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09

Impact: Email traffic sent via API during that timeframe may have failed with EC 6018.

Please note that your affected traffic was resend and thus you may see duplicated logs in your portal/reports, the failed log of the incident and the resent message.

Vietnam

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now

Vietnam - Issue with HTTP API endpoints for SMS

Started 25 Feb 2025 08:59:50 (2 days ago), resolved 25 Feb 2025 09:26:39 (2 days ago)

Critical Incident

Resolved

Vietnam

We are currently observing an issue with HTTP API service for SMS at our Vietnam data center. You may notice that HTTP API requests are receiving error 500. The issue is under inspection and more details will follow in the next update.

See all updates

Infobip SIP Trunk

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now

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Infobip Status

Real-time updates of Infobip issues and outages

Infobip status is Operational

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