Batch Status

Resolved: This incident has been resolved. Between 10:01 CEST and 10:30 CEST, our email composer provider experienced degraded performance that prevented or delayed the initialization of the email editor. A fix was deployed on the provider side and service is back to normal.

Monitoring: A fix has been deployed by our email composer provider and the email editor is initializing normally again. We are monitoring the situation to ensure stability before resolving the incident.

Identified: We are currently experiencing an issue with our email composer provider that is impacting the email editor. Since 10:01 CEST, initializing the email composer may fail or be significantly delayed. The issue has been escalated to our third-party provider, and we are awaiting a fix on their side.

Resolved: This incident has been resolved. Between 15:28 CEST and 15:57 CEST, our email composer provider experienced degraded performance on their infrastructure, which impacted plugin initialization in the email editor. A fix was deployed on the provider side and service is back to normal.

Identified: Since April 21 at 15:28 CEST, the Email Composer is unavailable due to an incident on our third-party provider's side (Stripo). Users are unable to access or edit email messages in the composer at this time. The issue has been escalated to Stripo, and we are actively monitoring their progress toward a fix. We will share further updates as soon as more information becomes available.