Batch status is Operational

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Email delivery
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Push Delivery
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SMS Delivery
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Active Incidents

No active incidents

Recently Resolved Incidents

CEP Automation delay
Started 18 Apr 2025 07:01:25 (4 days ago), resolved 18 Apr 2025 08:02:12 (4 days ago)
Minor Incident
Resolved
Email delivery
Push Delivery
SMS Delivery

Our Customer Engagement Platform is experiencing delays for some Push, SMS & Email automations. About 1.5% of the messages are delayed for at most 10 hours.

We have identified the cause and are working on a fix. No messages have been lost: once the fix is deployed, the delayed messages will be sent.

Batch Outage Survival Guide

A step-by-step guide to help you survive a Batch outage
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    Batch Components

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    now

    Batch CEP Core Services

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    now
    Dashboard
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    now
    Email delivery
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    now
    CEP Automation delay
    Started 18 Apr 2025 07:01:25 (4 days ago), resolved 18 Apr 2025 08:02:12 (4 days ago)
    Minor Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Our Customer Engagement Platform is experiencing delays for some Push, SMS & Email automations. About 1.5% of the messages are delayed for at most 10 hours.

    We have identified the cause and are working on a fix. No messages have been lost: once the fix is deployed, the delayed messages will be sent.

    Push Delivery
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    CEP Automation delay
    Started 18 Apr 2025 07:01:25 (4 days ago), resolved 18 Apr 2025 08:02:12 (4 days ago)
    Minor Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Our Customer Engagement Platform is experiencing delays for some Push, SMS & Email automations. About 1.5% of the messages are delayed for at most 10 hours.

    We have identified the cause and are working on a fix. No messages have been lost: once the fix is deployed, the delayed messages will be sent.

    SMS Delivery
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    Sun 20
    Mon 21
    now
    CEP Automation delay
    Started 18 Apr 2025 07:01:25 (4 days ago), resolved 18 Apr 2025 08:02:12 (4 days ago)
    Minor Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Our Customer Engagement Platform is experiencing delays for some Push, SMS & Email automations. About 1.5% of the messages are delayed for at most 10 hours.

    We have identified the cause and are working on a fix. No messages have been lost: once the fix is deployed, the delayed messages will be sent.

    Data ingestion
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    now
    Data analysis
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    now
    Event Targeting & Retargeting
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    now
    Marketing pressure
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    now
    Audiences
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    now

    Batch MEP Core Services

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    Dashboard
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    now
    Push delivery
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    now
    In-app delivery
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    now
    Data ingestion
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    Data analysis
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    now
    Event Targeting & Retargeting
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    now

    Batch Data

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    Marketing pressure
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    now
    Custom Audiences
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    Batch Dashboard

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    GDPR
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    Batch API

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    [CEP] Profile API
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    [CEP] Campaign API
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    now
    [CEP] Export API
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    now
    [CEP] Audience API
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    now
    [MEP] Campaigns API
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    [MEP] Transactional API
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    [MEP] Custom Data API
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    Batch Rollout Test

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    [MEP] Transactional API for Partners
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    [MEP] GDPR API
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    now
    [MEP] Export API
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    [MEP] Custom Audience API
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    [MEP] Trigger Events API
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    [MEP] In-App API
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    Batch Optional Services

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    Editorial dashboard
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    Inbox
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    Custom Exports
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    Webhook
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    Batch [OLD_STATUSPAGE_MODEL] Webservices

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    Custom attributes
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    Web push static resources
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    Batch [OLD_STATUSPAGE_MODEL] Delivery

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    Transactional push
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    now
    Push campaigns
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    now
    In-app messaging
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    now
    Push automations
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    now
    Email campaigns
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    Batch [OLD_STATUSPAGE_MODEL] 3rd party integrations

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    now
    Segment
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    now
    mParticle
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    Salesforce Marketing Cloud
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