Batch status is Operational

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Email delivery
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Push Delivery
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SMS Delivery
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

CEP Automation triggers may stall in specific workflows
Started 22 Aug 2025 09:11:54 (5 days ago), resolved 26 Aug 2025 06:56:21 (21 hours ago)
Major Incident
Resolved
Email delivery
Push Delivery
SMS Delivery

Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

Batch Outage Survival Guide

A step-by-step guide to help you survive a Batch outage
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    Batch Components

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    Batch CEP Core Services

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    Dashboard
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    Email delivery
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    CEP Automation triggers may stall in specific workflows
    Started 22 Aug 2025 09:11:54 (5 days ago), resolved 26 Aug 2025 06:56:21 (21 hours ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

    Push Delivery
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    now
    CEP Automation triggers may stall in specific workflows
    Started 22 Aug 2025 09:11:54 (5 days ago), resolved 26 Aug 2025 06:56:21 (21 hours ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

    SMS Delivery
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    now
    CEP Automation triggers may stall in specific workflows
    Started 22 Aug 2025 09:11:54 (5 days ago), resolved 26 Aug 2025 06:56:21 (21 hours ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Impact: In some cases, automation workflows that include Yes/No steps and/or Delay steps can stall. Affected profiles remain stuck and may miss subsequent communications. Estimated impact: ~1% of users. Scope: Limited to automations using both Yes/No and/or Delay steps. Other automations are not affected. Current status: We have identified the defect and are developing a fix. No workaround is available at this time. Next steps: The fix will be deployed after validation. We apologize for the disruption and appreciate your patience.

    Data ingestion
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    Data analysis
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    Event Targeting & Retargeting
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    Marketing pressure
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    Audiences
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    Batch MEP Core Services

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    Dashboard
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    now
    Push delivery
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    now
    In-app delivery
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    Data ingestion
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    Data analysis
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    Event Targeting & Retargeting
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    Batch Data

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    Marketing pressure
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    Custom Audiences
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    Batch Dashboard

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    GDPR
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    Batch API

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    [CEP] Profile API
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    [CEP] Campaign API
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    [CEP] Export API
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    [CEP] Audience API
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    [MEP] Campaigns API
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    [MEP] Transactional API
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    [MEP] Custom Data API
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    Batch Rollout Test

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    [MEP] Transactional API for Partners
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    [MEP] GDPR API
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    [MEP] Export API
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    [MEP] Custom Audience API
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    [MEP] Trigger Events API
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    [MEP] In-App API
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    Batch Optional Services

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    Editorial dashboard
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    Inbox
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    Custom Exports
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    Webhook
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    Batch [OLD_STATUSPAGE_MODEL] Webservices

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    Custom attributes
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    Web push static resources
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    Batch [OLD_STATUSPAGE_MODEL] Delivery

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    Transactional push
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    Push campaigns
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    In-app messaging
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    now
    Push automations
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    Email campaigns
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    Batch [OLD_STATUSPAGE_MODEL] 3rd party integrations

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    Segment
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    mParticle
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    Salesforce Marketing Cloud
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