Batch status is Operational

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Email delivery
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Push Delivery
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SMS Delivery
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Active Incidents

No active incidents

Recently Resolved Incidents

Delay on CEP Trigger Automations
Started 31 Jul 2025 08:27:05 (7 days ago), resolved 31 Jul 2025 09:05:35 (7 days ago)
Major Incident
Resolved
Email delivery
Push Delivery
SMS Delivery

Starting July 30 at 00:13 CEST, we began experiencing intermittent delays affecting CEP Trigger Automations. During the night, the issue was limited to email channels and impacted approximately 2% of traffic. The problem escalated between 10:20 and 10:44 CEST on July 31, affecting all triggered sends across email, SMS, and push channels, with delays of approximately 15 minutes. The backlog has since been cleared. We are currently implementing a permanent fix and continuing to monitor the system closely. No further delays have been observed.

Batch Outage Survival Guide

A step-by-step guide to help you survive a Batch outage
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    Batch Components

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    Batch CEP Core Services

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    Dashboard
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    Email delivery
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    Delay on CEP Trigger Automations
    Started 31 Jul 2025 08:27:05 (7 days ago), resolved 31 Jul 2025 09:05:35 (7 days ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Starting July 30 at 00:13 CEST, we began experiencing intermittent delays affecting CEP Trigger Automations. During the night, the issue was limited to email channels and impacted approximately 2% of traffic. The problem escalated between 10:20 and 10:44 CEST on July 31, affecting all triggered sends across email, SMS, and push channels, with delays of approximately 15 minutes. The backlog has since been cleared. We are currently implementing a permanent fix and continuing to monitor the system closely. No further delays have been observed.

    Push Delivery
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    Delay on CEP Trigger Automations
    Started 31 Jul 2025 08:27:05 (7 days ago), resolved 31 Jul 2025 09:05:35 (7 days ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Starting July 30 at 00:13 CEST, we began experiencing intermittent delays affecting CEP Trigger Automations. During the night, the issue was limited to email channels and impacted approximately 2% of traffic. The problem escalated between 10:20 and 10:44 CEST on July 31, affecting all triggered sends across email, SMS, and push channels, with delays of approximately 15 minutes. The backlog has since been cleared. We are currently implementing a permanent fix and continuing to monitor the system closely. No further delays have been observed.

    SMS Delivery
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    Delay on CEP Trigger Automations
    Started 31 Jul 2025 08:27:05 (7 days ago), resolved 31 Jul 2025 09:05:35 (7 days ago)
    Major Incident
    Resolved
    Email delivery
    Push Delivery
    SMS Delivery

    Starting July 30 at 00:13 CEST, we began experiencing intermittent delays affecting CEP Trigger Automations. During the night, the issue was limited to email channels and impacted approximately 2% of traffic. The problem escalated between 10:20 and 10:44 CEST on July 31, affecting all triggered sends across email, SMS, and push channels, with delays of approximately 15 minutes. The backlog has since been cleared. We are currently implementing a permanent fix and continuing to monitor the system closely. No further delays have been observed.

    Data ingestion
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    Data analysis
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    Event Targeting & Retargeting
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    Marketing pressure
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    Audiences
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    Batch MEP Core Services

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    Dashboard
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    Push delivery
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    now
    In-app delivery
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    Data ingestion
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    Data analysis
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    Batch Data

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    Event Targeting & Retargeting
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    Marketing pressure
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    Batch Dashboard

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    Custom Audiences
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    GDPR
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    Batch API

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    [CEP] Profile API
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    [CEP] Campaign API
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    [CEP] Export API
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    [CEP] Audience API
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    [MEP] Campaigns API
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    [MEP] Transactional API
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    [MEP] Custom Data API
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    Batch Rollout Test

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    [MEP] Transactional API for Partners
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    [MEP] GDPR API
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    [MEP] Export API
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    [MEP] Custom Audience API
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    [MEP] Trigger Events API
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    [MEP] In-App API
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    Batch Optional Services

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    Editorial dashboard
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    Inbox
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    Custom Exports
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    Webhook
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    Batch [OLD_STATUSPAGE_MODEL] Webservices

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    Custom attributes
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    Web push static resources
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    Batch [OLD_STATUSPAGE_MODEL] Delivery

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    Transactional push
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    Push campaigns
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    In-app messaging
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    Push automations
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    Email campaigns
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    Batch [OLD_STATUSPAGE_MODEL] 3rd party integrations

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    Segment
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    mParticle
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    Salesforce Marketing Cloud
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