Braze Status
Real-time updates of Braze issues and outages
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Active Incidents
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Recently Resolved Incidents
Braze Support Services Outage
Started 16 Sep 2026 09:17:42 (4 days ago), resolved 16 Sep 2026 16:09:19 (4 days ago)
Critical Incident
Resolved
Braze Support Services
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact [email protected].
Braze Outage Survival Guide
A step-by-step guide to help you survive a Braze outage
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Braze Components
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Braze Support Services Outage
Started 16 Sep 2026 09:17:42 (4 days ago), resolved 16 Sep 2026 16:09:19 (4 days ago)
Critical Incident
Resolved
Braze Support Services
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact [email protected].
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