Braze status is Operational

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WhatsApp
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Recently Resolved Incidents

Link-shortening issue impacting all regions
Started 17 Jul 2025 20:22:23 (4 days ago), resolved 17 Jul 2025 21:12:33 (4 days ago)
Major Incident
Resolved
SMS
WhatsApp

Braze Engineers have identified an issue impacting the SMS Link Shortening service.

During this time SMS messages containing shorted URL's may experience sending delays. End-users may experience a http 500 error when clicking a shortened URL.

Braze Outage Survival Guide

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    Link-shortening issue impacting all regions
    Started 17 Jul 2025 20:22:23 (4 days ago), resolved 17 Jul 2025 21:12:33 (4 days ago)
    Major Incident
    Resolved
    SMS
    WhatsApp

    Braze Engineers have identified an issue impacting the SMS Link Shortening service.

    During this time SMS messages containing shorted URL's may experience sending delays. End-users may experience a http 500 error when clicking a shortened URL.

    In-App Messaging
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    Link-shortening issue impacting all regions
    Started 17 Jul 2025 20:22:23 (4 days ago), resolved 17 Jul 2025 21:12:33 (4 days ago)
    Major Incident
    Resolved
    SMS
    WhatsApp

    Braze Engineers have identified an issue impacting the SMS Link Shortening service.

    During this time SMS messages containing shorted URL's may experience sending delays. End-users may experience a http 500 error when clicking a shortened URL.

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