Verkada Command status is Partially Degraded Service

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Verkada Command Login System

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Verkada Command Events and Notifications

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Verkada Command Camera Analytics

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Verkada Command Alarms

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Verkada Command Intercom

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Active Incidents

Alarm's cellular backup devices are currently experiencing unreliable LTE connections
Started 3 Oct 2025 18:25:10 (3 days ago), still ongoing
Minor Incident
Investigating
Alarms

We are currently investigating this issue.

Search Service Issue
Started 1 Oct 2025 04:23:21 (5 days ago), resolved 3 Oct 2025 06:45:03 (3 days ago)
Major Incident
Postmortem
Camera Analytics

We are currently experiencing a partial outage affecting our camera analytics in the United States region, including AI-powered search, attribute search, face search, and license plate recognition (LPR) features. Other search features are not impacted at this time. Our engineering team is actively working on a fix and will provide further updates as progress continues.

Recently Resolved Incidents

Degraded performance on alert for D-series cameras
Started 1 Oct 2025 16:17:05 (5 days ago), resolved 1 Oct 2025 16:44:14 (5 days ago)
Incident without Impact
Resolved
Events and Notifications

A fix has been implemented and we are monitoring the results.

Email login links are currently not logging users in
Started 1 Oct 2025 14:53:00 (5 days ago), resolved 1 Oct 2025 15:47:15 (5 days ago)
Major Incident
Resolved
Login System

Password logins and Single Sign On still works fine. We are investigating this issue.

Intercom receivers are unable to view intercoms in command
Started 30 Sep 2025 13:31:02 (6 days ago), resolved 30 Sep 2025 15:28:02 (6 days ago)
Minor Incident
Resolved
Intercom

We are currently investigating this issue. We recommend granting site-viewer permissions if possible, or use the Verkada pass app as a workaround.

Verkada Command Outage Survival Guide

A step-by-step guide to help you survive a Verkada Command outage
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    Verkada Command Components

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    Verkada Command Login System

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    Email login links are currently not logging users in
    Started 1 Oct 2025 14:53:00 (5 days ago), resolved 1 Oct 2025 15:47:15 (5 days ago)
    Major Incident
    Resolved
    Login System

    Password logins and Single Sign On still works fine. We are investigating this issue.

    Verkada Command Command Mobile

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    Verkada Command Events and Notifications

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    Degraded performance on alert for D-series cameras
    Started 1 Oct 2025 16:17:05 (5 days ago), resolved 1 Oct 2025 16:44:14 (5 days ago)
    Incident without Impact
    Resolved
    Events and Notifications

    A fix has been implemented and we are monitoring the results.

    Verkada Command Device Claiming

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    Verkada Command Streaming Live Footage

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    Verkada Command Streaming Historical Footage

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    Verkada Command Camera Analytics

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    Search Service Issue
    Started 1 Oct 2025 04:23:21 (5 days ago), resolved 3 Oct 2025 06:45:03 (3 days ago)
    Major Incident
    Postmortem
    Camera Analytics

    We are currently experiencing a partial outage affecting our camera analytics in the United States region, including AI-powered search, attribute search, face search, and license plate recognition (LPR) features. Other search features are not impacted at this time. Our engineering team is actively working on a fix and will provide further updates as progress continues.

    Verkada Command Archives

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    Verkada Command Access Control

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    Verkada Command Alarms

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    Alarm's cellular backup devices are currently experiencing unreliable LTE connections
    Started 3 Oct 2025 18:25:10 (3 days ago), still ongoing
    Minor Incident
    Investigating
    Alarms

    We are currently investigating this issue.

    Verkada Command Sensors

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    Verkada Command Intercom

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    Intercom receivers are unable to view intercoms in command
    Started 30 Sep 2025 13:31:02 (6 days ago), resolved 30 Sep 2025 15:28:02 (6 days ago)
    Minor Incident
    Resolved
    Intercom

    We are currently investigating this issue. We recommend granting site-viewer permissions if possible, or use the Verkada pass app as a workaround.

    Verkada Command Guest

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    Verkada Command Mailroom

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    Verkada Command Viewing Station

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    Verkada Command Cellular Gateway

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