Verkada Command Status

Resolved: The incident has been resolved.

Monitoring: New changes to group membership should now appear immediately. All previous changes to group membership should be visible by 5PM PT.

Monitoring: Changes to access cards or access groups (e.g., adding or removing a user) are taking effect immediately at the door. However, card and group changes may not appear right away in Command while we perform a data synchronization. We expect this sync process to continue throughout the day.

Thank you for your patience.

Identified: We have identified an issue with our underlying database and are working on a resolution.

Identified: Access users can now be added and removed from access groups.

Investigating: This is also resulting in access reports leaving the first name / last name fields blank. We continue to investigate.

Investigating: We are currently investigating an issue where access users cannot be added or removed from access groups

Resolved: This is now resolved.

Monitoring: A fix has been implemented and we are now processing a backlog of messages.

Identified: For organizations that use SCIM syncing, access groups are not being populated.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are investigating an issue loading Verkada Command and are working to resolve the issue as soon as possible.