Verkada Command status is Operational

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Verkada Command Login System

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Verkada Command Streaming Historical Footage

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Verkada Command Alarms

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Verkada Command Intercom

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Verkada Command Cellular Gateway

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Verkada Command Verkada Support

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Active Incidents

No active incidents

Recently Resolved Incidents

History streaming unavailable for some camera models
Started 23 Oct 2025 14:47:21 (4 days ago), resolved 23 Oct 2025 17:54:12 (3 days ago)
Major Incident
Resolved
Streaming Historical Footage

History streaming is currently unavailable for D-series and Command Connector devices. Verkada's engineering team is investigating.

There is no known impact to footage retention.

Carrier-related outage affecting a subset of devices
Started 13 Oct 2025 15:00:05 (14 days ago), resolved 21 Oct 2025 15:13:09 (6 days ago)
Minor Incident
Resolved
Cellular Gateway

We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.

Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage
Started 20 Oct 2025 18:58:28 (6 days ago), resolved 20 Oct 2025 23:13:55 (6 days ago)
Major Incident
Resolved
Alarms

We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number

Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.

Unable to open chat conversations with Verkada Support
Started 20 Oct 2025 14:37:16 (7 days ago), resolved 20 Oct 2025 23:10:47 (6 days ago)
Minor Incident
Resolved
Verkada Support

Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

If you need support, reach out to [email protected] or give us a call:

North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

Unable to open chat conversations with Verkada Support
Started 20 Oct 2025 07:38:26 (7 days ago), resolved 20 Oct 2025 13:19:49 (7 days ago)
Incident without Impact
Resolved
Verkada Support

Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

If you need support, reach out to [email protected] or give us a call:

North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

Issues with 2FA authentication over SMS
Started 20 Oct 2025 09:47:28 (7 days ago), resolved 20 Oct 2025 13:19:21 (7 days ago)
Major Incident
Resolved
Login System

We are currently investigating this issue.

Issues with Intercom connectivity for calls and talkdown
Started 20 Oct 2025 09:46:47 (7 days ago), resolved 20 Oct 2025 13:19:04 (7 days ago)
Major Incident
Resolved
Intercom

We are currently investigating this issue.

Verkada Command Outage Survival Guide

A step-by-step guide to help you survive a Verkada Command outage
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    Verkada Command Components

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    Verkada Command Login System

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    Sun 26
    now
    Issues with 2FA authentication over SMS
    Started 20 Oct 2025 09:47:28 (7 days ago), resolved 20 Oct 2025 13:19:21 (7 days ago)
    Major Incident
    Resolved
    Login System

    We are currently investigating this issue.

    Verkada Command Command Mobile

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    Verkada Command Events and Notifications

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    Verkada Command Device Claiming

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    Verkada Command Streaming Live Footage

    Mon 20
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    now

    Verkada Command Streaming Historical Footage

    Mon 20
    Tue 21
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    Fri 24
    Sat 25
    Sun 26
    now
    History streaming unavailable for some camera models
    Started 23 Oct 2025 14:47:21 (4 days ago), resolved 23 Oct 2025 17:54:12 (3 days ago)
    Major Incident
    Resolved
    Streaming Historical Footage

    History streaming is currently unavailable for D-series and Command Connector devices. Verkada's engineering team is investigating.

    There is no known impact to footage retention.

    Verkada Command Camera Analytics

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    Verkada Command Archives

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    Verkada Command Access Control

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    Verkada Command Alarms

    Mon 20
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    now
    Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage
    Started 20 Oct 2025 18:58:28 (6 days ago), resolved 20 Oct 2025 23:13:55 (6 days ago)
    Major Incident
    Resolved
    Alarms

    We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number

    Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.

    Verkada Command Sensors

    Mon 20
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    Verkada Command Intercom

    Mon 20
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    Sun 26
    now
    Issues with Intercom connectivity for calls and talkdown
    Started 20 Oct 2025 09:46:47 (7 days ago), resolved 20 Oct 2025 13:19:04 (7 days ago)
    Major Incident
    Resolved
    Intercom

    We are currently investigating this issue.

    Verkada Command Guest

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    Verkada Command Mailroom

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    Verkada Command Viewing Station

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    Verkada Command Cellular Gateway

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    Sun 26
    now
    Carrier-related outage affecting a subset of devices
    Started 13 Oct 2025 15:00:05 (14 days ago), resolved 21 Oct 2025 15:13:09 (6 days ago)
    Minor Incident
    Resolved
    Cellular Gateway

    We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.

    Verkada Command Verkada Support

    Mon 20
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    Unable to open chat conversations with Verkada Support
    Started 20 Oct 2025 14:37:16 (7 days ago), resolved 20 Oct 2025 23:10:47 (6 days ago)
    Minor Incident
    Resolved
    Verkada Support

    Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

    If you need support, reach out to [email protected] or give us a call:

    North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

    Unable to open chat conversations with Verkada Support
    Started 20 Oct 2025 07:38:26 (7 days ago), resolved 20 Oct 2025 13:19:49 (7 days ago)
    Incident without Impact
    Resolved
    Verkada Support

    Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

    If you need support, reach out to [email protected] or give us a call:

    North America: +1 (650) 514-2500 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300