NinjaOne Trust Status

Resolved: We will publish a post-mortem in the coming days detailing the issues and our remediation steps.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.

Monitoring: Update – EU Instance Performance Degradation

We are continuing to investigate performance degradation affecting portions of our EU region.

Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation.

Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational.

Overall performance has shown steady improvements following adjustments made earlier this week.

Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.

Investigating: We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.

Investigating: We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.

Monitoring: We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.

Monitoring: We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.

Identified: We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.

Identified: We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Monitoring: We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Investigating: We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

Investigating: We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

Investigating: The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

Investigating: In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

Investigating: We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

Investigating: We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Resolved: We will publish a post-mortem in the coming days detailing the issues and our remediation steps.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.

Monitoring: Update – EU Instance Performance Degradation

We are continuing to investigate performance degradation affecting portions of our EU region.

Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation.

Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational.

Overall performance has shown steady improvements following adjustments made earlier this week.

Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.

Investigating: We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.

Investigating: We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.

Monitoring: We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.

Monitoring: We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.

Identified: We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.

Identified: We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Monitoring: We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Investigating: We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

Investigating: We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

Investigating: The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

Investigating: In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

Investigating: We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

Investigating: We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Resolved: We will publish a post-mortem in the coming days detailing the issues and our remediation steps.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.

Monitoring: Update – EU Instance Performance Degradation

We are continuing to investigate performance degradation affecting portions of our EU region.

Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation.

Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational.

Overall performance has shown steady improvements following adjustments made earlier this week.

Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.

Investigating: We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.

Investigating: We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.

Monitoring: We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.

Monitoring: We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.

Identified: We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.

Identified: We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Monitoring: We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Investigating: We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

Investigating: We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

Investigating: The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

Investigating: In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

Investigating: We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

Investigating: We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Resolved: We will publish a post-mortem in the coming days detailing the issues and our remediation steps.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.

Monitoring: Update – EU Instance Performance Degradation

We are continuing to investigate performance degradation affecting portions of our EU region.

Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation.

Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational.

Overall performance has shown steady improvements following adjustments made earlier this week.

Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is available

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.

Investigating: We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.

Investigating: We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.

Monitoring: We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.

Monitoring: We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.

Identified: We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.

Identified: We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Monitoring: We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

Monitoring: NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at [email protected]

Monitoring: We've completed maintenance and will continue to monitor. Thank you for your patience.

Investigating: We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

Investigating: We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

Investigating: The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

Investigating: In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

Investigating: We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

Investigating: We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

Investigating: We are continuing to investigate this issue.

Investigating: NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Some clients are experiencing Intermittent issues with establishing NinjaRemote connections due to their Agent Offline status. We are investigating the cause of this issue and wil report back soon.