UiPath Status

Resolved: duplicated.

Investigating: We are currently experiencing issues with the webhooks delivery.Our engineering team is actively investigating the root cause and working to restore normal operation as quickly as possible.

Postmortem: ## Customer impact

Between November 26, 2025 14:00 UTC and November 27, 2025 01:40 UTC, UiPath customers experienced missing outbound webhooks. During this period, webhook events were not sent as expected but instead accumulated in a queue for later processing.

No customer data or webhook events were lost. All pending events accumulated in a queue and were successfully delivered once the issue was resolved.

Root cause

The incident was caused by a misconfiguration introduced during a deployment related to our ongoing infrastructure migration. As part of preparing a new compute infrastructure layer, certain configuration flags were updated to support testing on the new environment. These flags were not rolled back afterward.
When the older clusters were downscaled, the new clusters did not take over processing due to the incorrect configuration value, resulting in webhooks no longer being sent despite the service being healthy.

Detection

The issue was not immediately detected because alerting rules had been adjusted during the migration process, setting expectations that the new clusters would not process events temporarily. Additionally, cluster health checks showed systems as operational, but the misconfiguration prevented webhook dispatching. The investigation started when customers started to report that they were not receiving webhooks anymore.

Response

Upon detection, the team thoroughly investigated the deployment and identified the incorrect configuration flag. The fix involved updating the configuration value and redeploying the Webhooks Service across all regions.
Once corrected, the backlog of webhook events in the queue was automatically replayed and successfully delivered to customers.

Follow-up

• Implementing a new end-to-end testing method to verify that webhook events are successfully sent to customer servers.
• Reviewing and strengthening alerting rules to better detect misconfigurations during infrastructure transitions.

Resolved: Our team has implemented a solution and webhooks are now operational. While processing was paused during the incident, we continued to ingest incoming webhooks. No data was lost, and we are currently replaying events to customers.

Identified: The root cause has been identified and we are currently working on a resolution.

Investigating: We are currently experiencing issues with the webhooks delivery. Our engineering team is actively investigating the root cause and working to restore normal operation as quickly as possible.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Postmortem: Incident Summary

On December 1, 2025, between 9:15 PM and 10:10 PM UTC, customers experienced degraded performance when accessing Document Understanding model training and runtime inference API endpoints across all regions.

Timeline

• 9:15 PM UTC - A secret used by Document Understanding was rotated
• 9:30 PM UTC - Issue detected: Degradation in model training and runtime inference API performance across all regions
• 9:50 PM UTC - Mitigation initiated: The affected secret was rolled back to its previous version
• 10:10 PM UTC - Full recovery: All traffic restored to normal operation

Impact

During this 55-minute window, customers may have experienced increased latency, timeouts, or failures when making API calls to Document Understanding model training and inference endpoints.

Root Cause

During a maintenance operation, a secret used by Document Understanding services was rotated. The new secret value was incompatible with the current service configuration, causing Document Understanding operations to fail across all regions.

Resolution

The affected secret was rolled back to its previous version, immediately restoring service functionality.

Resolved: The issue has been resolved

Monitoring: We have applied a mitigation and are seeing performance starting to improve across the board.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Investigating: We are seeing degraded performance of Document Understanding across all regions, affecting model training and runtime inference.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe