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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

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IXP service facing issues - US region

Started 5 May 2026 08:22:26 (3 days ago), resolved 5 May 2026 09:38:31 (3 days ago)

Major Incident

Postmortem

IXP

We are investigating reports of a regional outage impacting IXP service in US Region Impact: Users are unable to access IXP services in the affected region. Next update: Our teams are investigating the cause.

Postmortem: ## Customer Impact

A single customer tenant in the U.S. region experienced a complete inability to use the IXP service. All requests from the affected tenant failed, preventing users from performing both read and write operations, including document processing and automation workflows.

Scope

The issue was isolated to a single customer tenant in the U.S. region. No other customers or regions were affected, and all other services remained fully operational throughout the incident.

Root Cause

The incident was caused by the revocation of access to a customer-managed encryption key required by the affected tenant. This key secures the storage and retrieval of the tenant's data within the IXP service. When the key became inaccessible, the service could no longer decrypt or process any of the tenant's data, causing all requests to fail.

Detection

The first errors occurred on Sunday, May 4, 2026, but the incident was not detected until May 5, 2026 at 8:15 am UTC, when the customer reported being unable to access IXP.

A contributing factor was identified in our error handling: the service returned generic server error responses (HTTP 500) instead of more descriptive client error responses (HTTP 4xx) when the encryption key was inaccessible. This made it harder for the customer to self-diagnose the issue.

Response

Upon detection, our engineering team assembled on an incident bridge and began reviewing error logs and service metrics. The team concluded with high confidence that key access was revoked on the customer's side, likely as part of a security review or key consolidation activity.

Recovery was achieved after the customer was contacted and provided with the specific error details. The customer restored UiPath’s access to the encryption key, allowing IXP to function correctly again.

Follow-up

Review detection of CMEK revocation.
Correct error responses. Ensure that under CMEK revocation, customers are presented with a clear error message that indicates the issue and how to resolve it.

6 May 2026 13:36:37 (2 days ago)

Resolved: This issue was limited to a single customer report and the service functioning was not impacted.

5 May 2026 09:38:31 (3 days ago)

Monitoring: This issue was limited to a single customer report and the service functioning was not impacted. Next update: We are monitoring closely and will close this incident as soon as we make sure there is no wider impact.

5 May 2026 08:35:49 (3 days ago)

Investigating: We are investigating reports of a regional outage impacting IXP service in US Region Impact: Users are unable to access IXP services in the affected region. Next update: Our teams are investigating the cause.

5 May 2026 08:22:26 (3 days ago)

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

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Automation Cloud

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

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Automation Cloud

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Fri 1

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Fri 1

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

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Fri 1

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Automation Cloud

Fri 1

Sat 2

Sun 3

Mon 4

Tue 5

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now

Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

Orchestrator

Fri 1

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Automation Hub

Fri 1

Sat 2

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Wed 6

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now

Automation Hub Service Degradation

Started 1 May 2026 23:44:19 (6 days ago), resolved 2 May 2026 00:24:45 (6 days ago)

Major Incident

Resolved

Automation Hub

We’re currently experiencing issues with Automation Hub, and some users may be unable to access the service. Our team is actively investigating and implementing mitigation steps. We’ll provide updates as soon as we have more information.

See all updates

AI Center

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Fri 1

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

Studio Web

Fri 1

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Fri 1

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Autopilot (Plugins)

Fri 1

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Fri 1

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Fri 1

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Autopilot for Developers

Fri 1

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UiPath Delayed EU

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now

Automation Cloud

Fri 1

Sat 2

Sun 3

Mon 4

Tue 5

Wed 6

Thu 7

now

Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

Orchestrator

Fri 1

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now

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Fri 1

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Fri 1

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Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

Autopilot (Plugins)

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Automation Cloud

Fri 1

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now

Multiple Regions - Signing With Microsoft is momentarily impacted

Started 1 May 2026 17:59:13 (7 days ago), resolved 1 May 2026 18:37:06 (7 days ago)

Major Incident

Resolved

Automation Cloud

More...

Signing With Microsoft is momentarily impacted

See all updates

Orchestrator

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UiPath status is Operational

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