UiPath Status

Investigating: We are investigating an outage affecting Document Understanding in Canada. Impact: Users may be unable to Classify and/or Extract documents. Next update: Diagnostic data is being collected to determine next steps.

Investigating: We are investigating an outage affecting Document Understanding in Canada. Impact: Users may be unable to Classify and/or Extract documents. Next update: Diagnostic data is being collected to determine next steps.

Identified: We have confirmed the root cause of the outage impacting Traces UI for Orchestrator in Multiple Regions. Impact: Users may still be unable to view traces.

Users impacted by this issue can view traces from the Agents page.

Identified: We have confirmed the root cause of the outage impacting Traces UI for Orchestrator in Multiple Regions. Impact: Users may still be unable to view traces. Users impacted by this issue can view traces from the Agents page.

Identified: We have confirmed the root cause of the outage impacting Traces UI for Orchestrator in Multiple Regions. Impact: Users may still be unable to view traces.

Identified: We have confirmed the root cause of the outage impacting Traces UI for Orchestrator in Multiple Regions. Impact: Users may still be unable to view traces.

Identified: We have confirmed the root cause of the outage impacting Traces UI for Orchestrator in Multiple Regions. Impact: Users may still be unable to view traces. Next update: Restoration efforts are in progress.

Identified: We are investigating reports that Traces UI for Orchestrator is unavailable in Multiple Regions. Impact: Users may be unable to view Traces UI. Next update: We are actively investigating the issue.

Investigating: We are investigating reports that Traces UI for Orchestrator is unavailable in Multiple Regions. Impact: Users may be unable to view Traces UI. Next update: We are actively investigating the issue.

Resolved: DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.

Monitoring: DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.

Monitoring: DU Metering errors have not recurred in the past 3 hours. We are continuing to monitor for any further occurrences before closing this incident.

Monitoring: DU Metering errors have not recurred in the past hour. We are continuing to monitor for any further occurrences before closing this incident.

Monitoring: DU Metering errors have not recurred in the past hour. We are continuing to monitor for any further occurrences before closing this incident.

Investigating: We are continuing to investigate an outage affecting DU Metering for Document Understanding in Canada. Impact: Users may be unable to access DU Metering. Next update: Diagnostic data is being collected to determine next steps.

Investigating: We are investigating an outage affecting DU Metering for Document Understanding in Canada. Impact: Users may be unable to access DU Metering. Next update: Diagnostic data is being collected to determine next steps.

Resolved: Our cloud service provider has confirmed that the issue on their end has been fully resolved. Our service has fully recovered and is stable.

Monitoring: We are currently not observing new errors related to this issue, and service performance appears to be stabilizing. However, the underlying root cause has not yet been fully confirmed by our cloud service provider. We continue to work closely with them to validate the cause and ensure a complete and sustained resolution.

We will share further updates as more information becomes available.

Identified: Customers using Anthropic Sonnet 3.5v1 may experience issues with the Agents service. The issue has been identified with our cloud service provider, and we are actively working with them to resolve it as quickly as possible.

Resolved: The incident has been resolved.

Monitoring: The fix has now been successfully deployed to all regions. We will continue to monitor system performance to ensure ongoing stability.

Identified: The fix has been deployed to the Community region. We are actively monitoring performance and will provide further updates as rollout continues.

Identified: We've identified the root cause and are currently implementing a fix. We'll post another update as soon as the resolution is live.

Investigating: We are currently investigating an issue affecting Maestro processes that utilize Human-in-the-Loop (Action Center) tasks. After a task is completed, 'Input/Output' variables are incorrectly returning as null. Our engineering team is actively looking into the root cause and we will provide an update as soon as we have more information.

Affected Regions: Australia, Canada, India, UK, and US

Resolved: This incident is now resolved. The status sync issue is fixed and the backlog of stuck tasks has been completely cleared.

Monitoring: The remediation effort has successfully completed, and previously stuck workflows have been updated to reflect their correct status. New Agent tasks continue to process normally. We are now monitoring the system to ensure complete stability across all regions before marking this incident as resolved.

Identified: The cleanup effort is nearing completion, with the vast majority of affected tasks now reflecting their correct status. We are continuing to process the small remaining backlog of "InProgress" workflows and will update you shortly.

Identified: We are still actively working to correct the statuses of the remaining affected Agent tasks. The cleanup process is ongoing, and we will keep you informed as we make further progress. Thank you for patience.

Identified: We have deployed a mitigation for this issue. Newly initiated Agent tasks via Maestro are now correctly reporting their completion statuses. However, our engineering team is still actively working on correcting the status of existing workflows that were impacted and remain stuck in "InProgress." We will provide another update once this effort is complete.

Identified: We have identified an issue affecting status reporting for Agent tasks started via Maestro. These tasks may appear stuck in "InProgress" even after completing successfully. This issue is impacting all regions. We are currently working on a resolution and will provide an update shortly.

Resolved: The incident has been resolved.

Monitoring: The fix has now been successfully deployed to all regions. We will continue to monitor system performance to ensure ongoing stability.

Identified: The fix is currently being deployed to all regions. Europe region is now fully resolved. We are monitoring the rollout to the remaining regions and expect full restoration shortly.

Identified: Remediation efforts are still in progress. We remain focused on restoring service as quickly as possible and will share more details as they become available.

Identified: We have identified the issue and our team is currently working on a fix to restore functionality as quickly as possible. We apologize for the inconvenience and will provide another update shortly.

Investigating: We are currently investigating increased error rates affecting Document Understanding CJK (Chinese, Japanese, Korean) OCR in all regions. Our engineering team is working to identify the root cause.