UiPath Status

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Postmortem: Incident Summary

On December 1, 2025, between 9:15 PM and 10:10 PM UTC, customers experienced degraded performance when accessing Document Understanding model training and runtime inference API endpoints across all regions.

Timeline

• 9:15 PM UTC - A secret used by Document Understanding was rotated
• 9:30 PM UTC - Issue detected: Degradation in model training and runtime inference API performance across all regions
• 9:50 PM UTC - Mitigation initiated: The affected secret was rolled back to its previous version
• 10:10 PM UTC - Full recovery: All traffic restored to normal operation

Impact

During this 55-minute window, customers may have experienced increased latency, timeouts, or failures when making API calls to Document Understanding model training and inference endpoints.

Root Cause

During a maintenance operation, a secret used by Document Understanding services was rotated. The new secret value was incompatible with the current service configuration, causing Document Understanding operations to fail across all regions.

Resolution

The affected secret was rolled back to its previous version, immediately restoring service functionality.

Follow-up

We will introduce stricter secret rotation procedures and preventive monitoring during secret maintenance.

Resolved: The issue has been resolved

Monitoring: We have applied a mitigation and are seeing performance starting to improve across the board.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Investigating: We are seeing degraded performance of Document Understanding across all regions, affecting model training and runtime inference.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe