UiPath Status

Resolved: The hotfix has been applied and the issue impacting multiple UiPath services in the US regions has been fully resolved. Thank you for your patience.

Monitoring: We have applied a hotfix, and the issue has been mitigated. We will continue monitoring and provide additional updates as needed.

Investigating: We are currently investigating an issue causing degraded performance for multiple UiPath services in the US regions. Our engineering teams are actively working to identify the root cause. Further updates will be shared as they become available.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: The hotfix has been applied and the issue impacting multiple UiPath services in the US regions has been fully resolved. Thank you for your patience.

Monitoring: We have applied a hotfix, and the issue has been mitigated. We will continue monitoring and provide additional updates as needed.

Investigating: We are currently investigating an issue causing degraded performance for multiple UiPath services in the US regions. Our engineering teams are actively working to identify the root cause. Further updates will be shared as they become available.

Postmortem: ## Customer Impact

Between 2026-01-23, 11:19 AM UTC and 2026-01-23, 1:42 PM UTC, a subset of customers in the EU and US regions experienced degraded performance and elevated failure rates when using the document processing service. During this period, predictions generated by the service were slower than usual and, in some cases, failed to complete. The impact lasted for approximately 2 hours and 20 minutes, affecting customers who relied on automated document analysis and extraction features.

Root Cause

The incident was triggered by a recent change that introduced a new feature into the document processing workflow. Load on this feature was underestimated, resulting in excessive resource consumption on the backend systems responsible for model predictions. As a result, the document processing service became overloaded, leading to slower response times and increased failure rates for prediction requests.
Initially, the issue was observed in the EU region, but as the service continued to process requests, the impact extended to the US region as well. The new feature inadvertently caused bottlenecks in the prediction pipeline. Recovery required rolling back the change, allowing the backend systems to return to normal operation.
The recovery process took additional time because the initial fix, which focused on mitigating the impact of retry stampedes, ended up being insufficient, necessitating further investigation and a second corrective deployment. Once the new functionality was disabled, service performance returned to expected levels.

Detection

The incident was first detected through internal monitoring, which flagged degraded performance and elevated failure rates for document processing predictions in the EU region at around 2026-01-23, 11:19 AM UTC. Engineering teams quickly classified the issue as a high-severity incident and began investigating the root cause. As the problem spread to the US region, additional alerts and internal reports confirmed the broader scope of impact.

Response

Upon identifying the issue, our engineering teams first attempted to mitigate the impact of excessive retry attempts. This initial fix was deployed and monitored, but it did not fully resolve the incident. Teams continued investigating and determined that a more comprehensive solution was necessary—specifically, disabling the new functionality in the document processing workflow.

A second fix was rapidly developed and deployed to both the EU and US regions. Recovery was closely monitored, and once backend systems demonstrated normal performance and prediction failures ceased, the incident was declared resolved at 2026-01-23, 1:42 PM UTC.

Follow-Up

• We are implementing more comprehensive resource isolation to limit the potential impact of new features on the overall system performance and we are adding additional caching layers to optimize the new functionality and reduce resource consumption.
• We will also be extending our load testing for the specific situations that lead to this resource constraints.

Resolved: This incident has been resolved. Thank you for your patience.

Identified: The issue is now also affecting the US. A previous fix didn’t fully resolve the problem, so our engineering team is rolling back a recent change while investigating a full resolution. Thank you for your patience.

Monitoring: The fix has been deployed. We’re monitoring the system and seeing signs of recovery. Thanks for your patience.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Investigating degraded Document Understanding predictions in Europe. Slower responses and higher failure rates observed.

Resolved: The technical difficulties with our marketplace website have been fully resolved. All services are operating normally. We apologize for the disruption and thank you for your patience.

Monitoring: The technical difficulties with our marketplace website have been fully resolved. All services are operating normally. We apologize for the disruption and thank you for your patience.

Monitoring: We have mitigated the technical difficulties affecting our marketplace website. The site is now responding normally. Our team continues to monitor the situation closely to ensure stability. We apologize for any inconvenience this issue may have caused and appreciate your patience during the outage.

Investigating: We are currently experiencing technical difficulties with our Marketplace website. Our team has been notified and is actively investigating the issue. We apologize for any inconvenience this may cause and are working to restore service as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Resolved: Issue is now resolved

Monitoring: We have deployed a fix and are monitoring.

Identified: We are continuing to work on a fix for this issue. Thank you for your patience.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.

Resolved: We are continuing to monitor for any further issues. Thank you for yourpatience.

Monitoring: We are continuing to monitor for any further issues. Thank you for yourpatience.

Monitoring: We are continuing to monitor for any further issues. Thank you for your continued patience.

Monitoring: We are continuing to monitor for any further issues. Thank you for your patience.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work on a fix for this issue.

Identified: Automated background prediction services impacted in design time in US and Europe for IXP Unstructured & Complex Documents. Users can still upload documents and manually request predictions. Thank you for your patience.

Investigating: We are currently investigating this issue.

Resolved: The hotfix has been applied and the issue impacting multiple UiPath services in the US regions has been fully resolved. Thank you for your patience.

Monitoring: We have applied a hotfix, and the issue has been mitigated. We will continue monitoring and provide additional updates as needed.

Investigating: We are currently investigating an issue causing degraded performance for multiple UiPath services in the US regions. Our engineering teams are actively working to identify the root cause. Further updates will be shared as they become available.

Resolved: The hotfix has been applied and the issue impacting multiple UiPath services in the US regions has been fully resolved. Thank you for your patience.

Monitoring: We have applied a hotfix, and the issue has been mitigated. We will continue monitoring and provide additional updates as needed.

Investigating: We are currently investigating an issue causing degraded performance for multiple UiPath services in the US regions. Our engineering teams are actively working to identify the root cause. Further updates will be shared as they become available.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved; the issue was caused by an internal service communication problem and the impact was limited to Action Center, Agents, Apps, Orchestrator, Solutions Management, and Studio Web. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.