UiPath Status: check for UiPath outages and issues

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Multiple Regions - Multiple Services - [Some services may be unavailable]

Started 5 Mar 2026 00:38:25 (5 days ago), resolved 5 Mar 2026 01:01:05 (5 days ago)

Major Incident

Resolved

Orchestrator

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
Delayed US
Delayed EU
India
UK
Switzerland

See all updates

Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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Multiple Regions - IXP - [Some customers are unable to access IXP]

Started 3 Mar 2026 20:29:07 (7 days ago), resolved 3 Mar 2026 23:36:29 (6 days ago)

Major Incident

Postmortem

IXP

Affected Regions:

Europe
India
UK
Switzerland

Postmortem: ## Customer impact

Between March 3, 2026, at 3:20 pm UTC and March 3, 2026, at 11:49 pm UTC, some customers were unable to access the IXP Platform. During this period, users who were making cross-region requests to IXP were receiving "Not Found" responses. This encompassed the design-time UI, the API, and consumers via Activities. The disruption lasted approximately eight hours and 27 minutes.

Root cause

The incident was triggered by a configuration change to the service routing layer for IXP, specifically a modification to the service routing configuration deployed on March 3, 2026, at 3:20 pm UTC. This change was intended to prepare for an upcoming feature release but inadvertently disrupted cross-region request handling. As a result, requests originating from one region and targeting IXP in another region were blocked or misrouted, causing service unavailability for affected customers.

Attempts to roll back the change initially worsened the issue, as the rollback did not restore the previous stable state and introduced additional routing inconsistencies. Recovery required building and deploying a targeted hotfix to restore correct routing behavior across all impacted regions.

Detection

The incident was first detected on March 3, 2026, at 6:21 pm UTC, when clients advised that they were unable to access the IXP design-time UI. Automated monitoring confirmed an issue with cross-region requests since the deployment. The issue was classified as an incident and escalated within minutes, with the status page updated to reflect the outage. Initial investigation began immediately, with engineering teams coordinating in real time.

Response

On March 3, 2026, at 6:21 pm UTC, engineering teams began investigating the root cause, focusing on recent configuration changes to the service routing layer. An initial attempt to fix the issue by reverting a minimal set of changes was unsuccessful at 7:55 pm UTC, and the engineering team started to work on a more robust fix.

By 9:07 pm UTC, the issue was identified as a problematic service routing configuration deployed earlier that afternoon. A hotfix was developed and tested in a smaller environment, then deployed to the Japan region to verify resolution.

By 10:00 pm UTC, the hotfix was pushed to the EU and US regions, where the majority of affected customers were located. Full recovery was achieved by March 3, 2026, at 11:49 pm UTC, when monitoring confirmed normal operation and customers reported restored access to IXP. The status page was updated to resolved, and no further customer cases were reported.

Recovery was verified through automated checks, customer confirmations, and monitoring data, ensuring that cross-region requests to IXP were functioning as expected.

Follow up

To prevent similar incidents, we are implementing several technical and process improvements:

Automated validation checks will be added to pre-production environments, ensuring that changes to service routing layers are tested for cross-region compatibility before rollout.
Enhanced monitoring will be deployed to detect anomalies in cross-region request handling, providing earlier warning and more granular visibility into service health.
We will improve how quickly and precisely we can revert recently deployed changes so that issues can be resolved as soon as possible once they have been diagnosed.

These measures build on lessons learned from similar past events, such as the incident involving email delivery disruptions due to configuration changes. We are committed to systematically addressing this pattern by strengthening our deployment safeguards, improving detection capabilities, and ensuring rapid, reliable recovery for our customers. Technical improvements will be rolled out over the coming weeks, with ongoing review to ensure effectiveness and resilience.

5 Mar 2026 11:59:04 (5 days ago)

Resolved: A fix is deployed and we are monitoring the fix.

3 Mar 2026 23:36:29 (6 days ago)

Monitoring: A fix is deployed and we are monitoring the fix.

3 Mar 2026 22:31:18 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:37:19 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:36:37 (6 days ago)

Investigating: Affected Regions:

Europe
India
UK
Switzerland

3 Mar 2026 20:29:07 (7 days ago)

See all updates

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

See all updates

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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US - Agents - [Agent traces are not appearing for some customers]

Started 6 Mar 2026 16:06:20 (4 days ago), resolved 6 Mar 2026 16:32:57 (4 days ago)

Major Incident

Resolved

Agents

Agent traces are missing for some customers and we are investigating.

See all updates

Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

See all updates

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

See all updates

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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Multiple Regions - IXP - [Some customers are unable to access IXP]

Started 3 Mar 2026 20:29:07 (7 days ago), resolved 3 Mar 2026 23:36:29 (6 days ago)

Major Incident

Postmortem

IXP

Affected Regions:

Europe
India
UK
Switzerland

Postmortem: ## Customer impact

Between March 3, 2026, at 3:20 pm UTC and March 3, 2026, at 11:49 pm UTC, some customers were unable to access the IXP Platform. During this period, users who were making cross-region requests to IXP were receiving "Not Found" responses. This encompassed the design-time UI, the API, and consumers via Activities. The disruption lasted approximately eight hours and 27 minutes.

Root cause

The incident was triggered by a configuration change to the service routing layer for IXP, specifically a modification to the service routing configuration deployed on March 3, 2026, at 3:20 pm UTC. This change was intended to prepare for an upcoming feature release but inadvertently disrupted cross-region request handling. As a result, requests originating from one region and targeting IXP in another region were blocked or misrouted, causing service unavailability for affected customers.

Attempts to roll back the change initially worsened the issue, as the rollback did not restore the previous stable state and introduced additional routing inconsistencies. Recovery required building and deploying a targeted hotfix to restore correct routing behavior across all impacted regions.

Detection

The incident was first detected on March 3, 2026, at 6:21 pm UTC, when clients advised that they were unable to access the IXP design-time UI. Automated monitoring confirmed an issue with cross-region requests since the deployment. The issue was classified as an incident and escalated within minutes, with the status page updated to reflect the outage. Initial investigation began immediately, with engineering teams coordinating in real time.

Response

On March 3, 2026, at 6:21 pm UTC, engineering teams began investigating the root cause, focusing on recent configuration changes to the service routing layer. An initial attempt to fix the issue by reverting a minimal set of changes was unsuccessful at 7:55 pm UTC, and the engineering team started to work on a more robust fix.

By 9:07 pm UTC, the issue was identified as a problematic service routing configuration deployed earlier that afternoon. A hotfix was developed and tested in a smaller environment, then deployed to the Japan region to verify resolution.

By 10:00 pm UTC, the hotfix was pushed to the EU and US regions, where the majority of affected customers were located. Full recovery was achieved by March 3, 2026, at 11:49 pm UTC, when monitoring confirmed normal operation and customers reported restored access to IXP. The status page was updated to resolved, and no further customer cases were reported.

Recovery was verified through automated checks, customer confirmations, and monitoring data, ensuring that cross-region requests to IXP were functioning as expected.

Follow up

To prevent similar incidents, we are implementing several technical and process improvements:

Automated validation checks will be added to pre-production environments, ensuring that changes to service routing layers are tested for cross-region compatibility before rollout.
Enhanced monitoring will be deployed to detect anomalies in cross-region request handling, providing earlier warning and more granular visibility into service health.
We will improve how quickly and precisely we can revert recently deployed changes so that issues can be resolved as soon as possible once they have been diagnosed.

These measures build on lessons learned from similar past events, such as the incident involving email delivery disruptions due to configuration changes. We are committed to systematically addressing this pattern by strengthening our deployment safeguards, improving detection capabilities, and ensuring rapid, reliable recovery for our customers. Technical improvements will be rolled out over the coming weeks, with ongoing review to ensure effectiveness and resilience.

5 Mar 2026 11:59:04 (5 days ago)

Resolved: A fix is deployed and we are monitoring the fix.

3 Mar 2026 23:36:29 (6 days ago)

Monitoring: A fix is deployed and we are monitoring the fix.

3 Mar 2026 22:31:18 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:37:19 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:36:37 (6 days ago)

Investigating: Affected Regions:

Europe
India
UK
Switzerland

3 Mar 2026 20:29:07 (7 days ago)

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
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Delayed US
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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
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India
UK
Switzerland
Delayed US
Delayed EU

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Multiple Regions - IXP - [Some customers are unable to access IXP]

Started 3 Mar 2026 20:29:07 (7 days ago), resolved 3 Mar 2026 23:36:29 (6 days ago)

Major Incident

Postmortem

IXP

Affected Regions:

Europe
India
UK
Switzerland

Postmortem: ## Customer impact

Between March 3, 2026, at 3:20 pm UTC and March 3, 2026, at 11:49 pm UTC, some customers were unable to access the IXP Platform. During this period, users who were making cross-region requests to IXP were receiving "Not Found" responses. This encompassed the design-time UI, the API, and consumers via Activities. The disruption lasted approximately eight hours and 27 minutes.

Root cause

The incident was triggered by a configuration change to the service routing layer for IXP, specifically a modification to the service routing configuration deployed on March 3, 2026, at 3:20 pm UTC. This change was intended to prepare for an upcoming feature release but inadvertently disrupted cross-region request handling. As a result, requests originating from one region and targeting IXP in another region were blocked or misrouted, causing service unavailability for affected customers.

Attempts to roll back the change initially worsened the issue, as the rollback did not restore the previous stable state and introduced additional routing inconsistencies. Recovery required building and deploying a targeted hotfix to restore correct routing behavior across all impacted regions.

Detection

The incident was first detected on March 3, 2026, at 6:21 pm UTC, when clients advised that they were unable to access the IXP design-time UI. Automated monitoring confirmed an issue with cross-region requests since the deployment. The issue was classified as an incident and escalated within minutes, with the status page updated to reflect the outage. Initial investigation began immediately, with engineering teams coordinating in real time.

Response

On March 3, 2026, at 6:21 pm UTC, engineering teams began investigating the root cause, focusing on recent configuration changes to the service routing layer. An initial attempt to fix the issue by reverting a minimal set of changes was unsuccessful at 7:55 pm UTC, and the engineering team started to work on a more robust fix.

By 9:07 pm UTC, the issue was identified as a problematic service routing configuration deployed earlier that afternoon. A hotfix was developed and tested in a smaller environment, then deployed to the Japan region to verify resolution.

By 10:00 pm UTC, the hotfix was pushed to the EU and US regions, where the majority of affected customers were located. Full recovery was achieved by March 3, 2026, at 11:49 pm UTC, when monitoring confirmed normal operation and customers reported restored access to IXP. The status page was updated to resolved, and no further customer cases were reported.

Recovery was verified through automated checks, customer confirmations, and monitoring data, ensuring that cross-region requests to IXP were functioning as expected.

Follow up

To prevent similar incidents, we are implementing several technical and process improvements:

Automated validation checks will be added to pre-production environments, ensuring that changes to service routing layers are tested for cross-region compatibility before rollout.
Enhanced monitoring will be deployed to detect anomalies in cross-region request handling, providing earlier warning and more granular visibility into service health.
We will improve how quickly and precisely we can revert recently deployed changes so that issues can be resolved as soon as possible once they have been diagnosed.

These measures build on lessons learned from similar past events, such as the incident involving email delivery disruptions due to configuration changes. We are committed to systematically addressing this pattern by strengthening our deployment safeguards, improving detection capabilities, and ensuring rapid, reliable recovery for our customers. Technical improvements will be rolled out over the coming weeks, with ongoing review to ensure effectiveness and resilience.

5 Mar 2026 11:59:04 (5 days ago)

Resolved: A fix is deployed and we are monitoring the fix.

3 Mar 2026 23:36:29 (6 days ago)

Monitoring: A fix is deployed and we are monitoring the fix.

3 Mar 2026 22:31:18 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:37:19 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:36:37 (6 days ago)

Investigating: Affected Regions:

Europe
India
UK
Switzerland

3 Mar 2026 20:29:07 (7 days ago)

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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Multiple Regions - IXP - [Some customers are unable to access IXP]

Started 3 Mar 2026 20:29:07 (7 days ago), resolved 3 Mar 2026 23:36:29 (6 days ago)

Major Incident

Postmortem

IXP

Affected Regions:

Europe
India
UK
Switzerland

Postmortem: ## Customer impact

Between March 3, 2026, at 3:20 pm UTC and March 3, 2026, at 11:49 pm UTC, some customers were unable to access the IXP Platform. During this period, users who were making cross-region requests to IXP were receiving "Not Found" responses. This encompassed the design-time UI, the API, and consumers via Activities. The disruption lasted approximately eight hours and 27 minutes.

Root cause

The incident was triggered by a configuration change to the service routing layer for IXP, specifically a modification to the service routing configuration deployed on March 3, 2026, at 3:20 pm UTC. This change was intended to prepare for an upcoming feature release but inadvertently disrupted cross-region request handling. As a result, requests originating from one region and targeting IXP in another region were blocked or misrouted, causing service unavailability for affected customers.

Attempts to roll back the change initially worsened the issue, as the rollback did not restore the previous stable state and introduced additional routing inconsistencies. Recovery required building and deploying a targeted hotfix to restore correct routing behavior across all impacted regions.

Detection

The incident was first detected on March 3, 2026, at 6:21 pm UTC, when clients advised that they were unable to access the IXP design-time UI. Automated monitoring confirmed an issue with cross-region requests since the deployment. The issue was classified as an incident and escalated within minutes, with the status page updated to reflect the outage. Initial investigation began immediately, with engineering teams coordinating in real time.

Response

On March 3, 2026, at 6:21 pm UTC, engineering teams began investigating the root cause, focusing on recent configuration changes to the service routing layer. An initial attempt to fix the issue by reverting a minimal set of changes was unsuccessful at 7:55 pm UTC, and the engineering team started to work on a more robust fix.

By 9:07 pm UTC, the issue was identified as a problematic service routing configuration deployed earlier that afternoon. A hotfix was developed and tested in a smaller environment, then deployed to the Japan region to verify resolution.

By 10:00 pm UTC, the hotfix was pushed to the EU and US regions, where the majority of affected customers were located. Full recovery was achieved by March 3, 2026, at 11:49 pm UTC, when monitoring confirmed normal operation and customers reported restored access to IXP. The status page was updated to resolved, and no further customer cases were reported.

Recovery was verified through automated checks, customer confirmations, and monitoring data, ensuring that cross-region requests to IXP were functioning as expected.

Follow up

To prevent similar incidents, we are implementing several technical and process improvements:

Automated validation checks will be added to pre-production environments, ensuring that changes to service routing layers are tested for cross-region compatibility before rollout.
Enhanced monitoring will be deployed to detect anomalies in cross-region request handling, providing earlier warning and more granular visibility into service health.
We will improve how quickly and precisely we can revert recently deployed changes so that issues can be resolved as soon as possible once they have been diagnosed.

These measures build on lessons learned from similar past events, such as the incident involving email delivery disruptions due to configuration changes. We are committed to systematically addressing this pattern by strengthening our deployment safeguards, improving detection capabilities, and ensuring rapid, reliable recovery for our customers. Technical improvements will be rolled out over the coming weeks, with ongoing review to ensure effectiveness and resilience.

5 Mar 2026 11:59:04 (5 days ago)

Resolved: A fix is deployed and we are monitoring the fix.

3 Mar 2026 23:36:29 (6 days ago)

Monitoring: A fix is deployed and we are monitoring the fix.

3 Mar 2026 22:31:18 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:37:19 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:36:37 (6 days ago)

Investigating: Affected Regions:

Europe
India
UK
Switzerland

3 Mar 2026 20:29:07 (7 days ago)

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

See all updates

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

See all updates

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Multiple Regions - Agents - Web Summary Tool Outage

Started 9 Mar 2026 16:41:32 (17 hours ago), resolved 9 Mar 2026 20:41:56 (13 hours ago)

Major Incident

Resolved

Agents

More...

We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue impacting the Web Summary tool for RPA workflows and Agents across multiple regions has been resolved. Root cause was identified and a fix has been successfully implemented. Services have been restored and users should now be able to run RPA workflows and deployed or debug Agents that rely on the Web Summary tool without failure. Thank you for your patience while our teams worked to resolve the issue.

9 Mar 2026 20:41:56 (13 hours ago)

Monitoring: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents across multiple regions and have implemented a fix. Our teams are currently monitoring the environment to ensure the fix is stable and that services continue to operate normally. Next update: We will continue monitoring and provide further updates as we confirm sustained service stability.

9 Mar 2026 20:37:25 (13 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 19:36:23 (14 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are continuing to work on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are actively working to restore service and will share updates as progress is made.

9 Mar 2026 18:46:01 (15 hours ago)

Identified: We have identified the cause of the outage impacting the Web Summary tool for RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

9 Mar 2026 17:46:58 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Summary tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 17:12:55 (16 hours ago)

Investigating: We are investigating reports of an outage impacting the Web Summary tool for Agents in Multiple Regions. Impact: Users may be unable to run deployed or debug Agents that rely on the Web Summary tool, causing those workflows to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

9 Mar 2026 16:41:32 (17 hours ago)

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Multiple Regions - Orchestrator - issues executing processes using target execution bindings

Started 9 Mar 2026 13:21:53 (20 hours ago), still ongoing

Minor Incident

Identified

Orchestrator

More...

We have identified the cause and are working on mitigation. Impact: Some users may experience issues when executing processes using target execution bindings. Additional updates will be provided as we move toward resolution.

Affected Regions:

Europe
US
Japan
Australia
Canada
Singapore
India
UK
Switzerland
Delayed US
Delayed EU

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Multiple Regions - IXP - [Some customers are unable to access IXP]

Started 3 Mar 2026 20:29:07 (7 days ago), resolved 3 Mar 2026 23:36:29 (6 days ago)

Major Incident

Postmortem

IXP

Affected Regions:

Europe
India
UK
Switzerland

Postmortem: ## Customer impact

Between March 3, 2026, at 3:20 pm UTC and March 3, 2026, at 11:49 pm UTC, some customers were unable to access the IXP Platform. During this period, users who were making cross-region requests to IXP were receiving "Not Found" responses. This encompassed the design-time UI, the API, and consumers via Activities. The disruption lasted approximately eight hours and 27 minutes.

Root cause

The incident was triggered by a configuration change to the service routing layer for IXP, specifically a modification to the service routing configuration deployed on March 3, 2026, at 3:20 pm UTC. This change was intended to prepare for an upcoming feature release but inadvertently disrupted cross-region request handling. As a result, requests originating from one region and targeting IXP in another region were blocked or misrouted, causing service unavailability for affected customers.

Attempts to roll back the change initially worsened the issue, as the rollback did not restore the previous stable state and introduced additional routing inconsistencies. Recovery required building and deploying a targeted hotfix to restore correct routing behavior across all impacted regions.

Detection

The incident was first detected on March 3, 2026, at 6:21 pm UTC, when clients advised that they were unable to access the IXP design-time UI. Automated monitoring confirmed an issue with cross-region requests since the deployment. The issue was classified as an incident and escalated within minutes, with the status page updated to reflect the outage. Initial investigation began immediately, with engineering teams coordinating in real time.

Response

On March 3, 2026, at 6:21 pm UTC, engineering teams began investigating the root cause, focusing on recent configuration changes to the service routing layer. An initial attempt to fix the issue by reverting a minimal set of changes was unsuccessful at 7:55 pm UTC, and the engineering team started to work on a more robust fix.

By 9:07 pm UTC, the issue was identified as a problematic service routing configuration deployed earlier that afternoon. A hotfix was developed and tested in a smaller environment, then deployed to the Japan region to verify resolution.

By 10:00 pm UTC, the hotfix was pushed to the EU and US regions, where the majority of affected customers were located. Full recovery was achieved by March 3, 2026, at 11:49 pm UTC, when monitoring confirmed normal operation and customers reported restored access to IXP. The status page was updated to resolved, and no further customer cases were reported.

Recovery was verified through automated checks, customer confirmations, and monitoring data, ensuring that cross-region requests to IXP were functioning as expected.

Follow up

To prevent similar incidents, we are implementing several technical and process improvements:

Automated validation checks will be added to pre-production environments, ensuring that changes to service routing layers are tested for cross-region compatibility before rollout.
Enhanced monitoring will be deployed to detect anomalies in cross-region request handling, providing earlier warning and more granular visibility into service health.
We will improve how quickly and precisely we can revert recently deployed changes so that issues can be resolved as soon as possible once they have been diagnosed.

These measures build on lessons learned from similar past events, such as the incident involving email delivery disruptions due to configuration changes. We are committed to systematically addressing this pattern by strengthening our deployment safeguards, improving detection capabilities, and ensuring rapid, reliable recovery for our customers. Technical improvements will be rolled out over the coming weeks, with ongoing review to ensure effectiveness and resilience.

5 Mar 2026 11:59:04 (5 days ago)

Resolved: A fix is deployed and we are monitoring the fix.

3 Mar 2026 23:36:29 (6 days ago)

Monitoring: A fix is deployed and we are monitoring the fix.

3 Mar 2026 22:31:18 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:37:19 (6 days ago)

Identified: Identified issues and team is working towards resolution.

3 Mar 2026 21:36:37 (6 days ago)

Investigating: Affected Regions:

Europe
India
UK
Switzerland

3 Mar 2026 20:29:07 (7 days ago)

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