UiPath Status

Postmortem: ## Customer Impact

Between January 5, 2026, 22:05 UTC and January 14, 2026, 01:30 UTC, some customers experienced an inability to access Conversational Agents through the Agent Instance Management portal across all regions.

When attempting to interact with Conversational Agents, users encountered 404 errors, preventing them from loading or using their agents. Once the issue was resolved, service performance returned to normal levels with no further disruptions observed.

Root Cause

The incident stemmed from a version mismatch between interdependent services. Specifically:

• The Agent Instance Management service was updated with a new version of the Conversational Agents SDK
• The corresponding update to the Conversational Agents service was delayed
• This timing discrepancy resulted in the SDK attempting to access routing endpoints that were not yet available in the deployed version of the Conversational Agents service

The incompatibility between these service versions manifested as 404 errors when customers attempted to access their Conversational Agents.

Detection

The issue was initially identified through routine service verification procedures. Our monitoring systems did not have specific alerts configured to detect 404 errors in this context, representing a gap in our monitoring coverage that will be addressed.

Response

Upon detection, our teams took actions to initiate deployments to synchronize the Conversational Agents service with the updated SDK requirements across all regions.

Service functionality was progressively restored as each region received the updated deployment.

Follow-Up

To prevent similar incidents in the future, we are implementing several improvements:

• Enhanced change management coordination to ensure synchronized deployments of interdependent services
• Expanded monitoring capabilities to proactively detect version mismatches between dependent services before they impact customers

These measures will help us maintain service continuity and minimize the potential for similar disruptions in the future.

Resolved: The issue has been resolved and all systems are operational. Thank you for your patience.

Monitoring: The fix has been successfully deployed to all regions. We are currently monitoring the service to ensure stability and verify that the issue is fully resolved.

Identified: Remediation is progressing. We have completed the fix rollout for the Canada, India, and UK regions and are monitoring them for stability. Deployment to the remaining regions is currently underway.

Identified: Remediation is ongoing. We are currently awaiting the completion of the fix rollout. We appreciate your patience as we work to restore service.

Identified: We have identified the root cause of the issue and are working on a resolution. We will provide updates as progress is made.

Investigating: Our team is investigating issues accessing conversational agents through Agent instance Management.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Resolved: The issue has been resolved.

Monitoring: A fix has been implemented to address the issue with design-time extractions. We are currently monitoring the service to ensure stability and verify that performance has returned to normal.

Identified: The issue has been identified. We have confirmed that the impact is specifically limited to design-time extractions using Gemini models in the US, Europe, and Japan. Customers may experience slow project update times. We are working on a fix and will provide further updates shortly.

Investigating: We are currently investigating an issue affecting IXP extraction using Gemini models in the US, Europe, Japan, and Australia regions. We will provide further updates as soon as more information is available.

Resolved: The issue affecting access to Solutions in Canada has been resolved. We have confirmed that the fix was successful and all systems are operating normally.

Monitoring: We have identified the issue and deployed a fix. We are currently monitoring the service to ensure stability and verify that access has been fully restored.

Investigating: We are investigating issues affecting access to Solutions in Canada. We will provide further updates as they become available.