UiPath Status

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: Incident Summary

On December 1, 2025, between 9:15 PM and 10:10 PM UTC, customers experienced degraded performance when accessing Document Understanding model training and runtime inference API endpoints across all regions.

Timeline

• 9:15 PM UTC - A secret used by Document Understanding was rotated
• 9:30 PM UTC - Issue detected: Degradation in model training and runtime inference API performance across all regions
• 9:50 PM UTC - Mitigation initiated: The affected secret was rolled back to its previous version
• 10:10 PM UTC - Full recovery: All traffic restored to normal operation

Impact

During this 55-minute window, customers may have experienced increased latency, timeouts, or failures when making API calls to Document Understanding model training and inference endpoints.

Root Cause

During a maintenance operation, a secret used by Document Understanding services was rotated. The new secret value was incompatible with the current service configuration, causing Document Understanding operations to fail across all regions.

Resolution

The affected secret was rolled back to its previous version, immediately restoring service functionality.

Follow-up

We will introduce stricter secret rotation procedures and preventive monitoring during secret maintenance.

Resolved: The issue has been resolved

Monitoring: We have applied a mitigation and are seeing performance starting to improve across the board.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Investigating: We are seeing degraded performance of Document Understanding across all regions, affecting model training and runtime inference.

Affected Regions:

• Europe
• US
• Japan
• Australia
• Canada
• Singapore
• Delayed US
• Delayed EU
• India
• UK
• Switzerland
• UAE

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.

Postmortem: ## Customer Impact

From December 2, 2025, 11:31 pm UTC to December 3, 2025, 2:19 am UTC (a total of two hours and forty-eight minutes), customers experienced an outage affecting the AI Trust Layer.

Since several UiPath products rely on this layer—including Document Understanding, Agents, AI Center, and Autopilot for Everyone—customers using these products saw degraded functionality or outages during this period.

Because the incident was caused at the networking layer, service traffic immediately returned to normal once the issue was fixed.

Root Cause

The outage was caused by an incompatible network configuration introduced during a change requested as part of our ongoing infrastructure migration work.

Most UiPath workloads have already moved to the new compute infrastructure. However, portions of the AI Trust Layer still run in a legacy compute cluster. These legacy clusters have an outdated network gateway and have not received regular maintenance or configuration updates for a long time.

As part of an internal request, we needed to apply a configuration patch across regions. This patch included the latest network configuration. When this new configuration was applied to the legacy clusters, the legacy gateway failed because it was not compatible with the updated configuration.

The failure of that gateway caused the AI Trust Layer services running in those clusters to lose connectivity, which then led to upstream product outages.

Detection

The issue was first identified through synthetic monitoring alerts, which detected failures and triggered the incident response.

Response

Once the alerts fired, the team investigated the failures across the network and service layers. The investigation eventually pinpointed the source: the newly applied network configuration on the unsupported legacy cluster.

The remediation steps were:

1. Reverting the network configuration to its previous (legacy-compatible) values across the impacted region.
2. After the rollback, the legacy network gateway came back online.
3. Once the gateway recovered, the AI Trust Layer services immediately regained connectivity.
4. All dependent UiPath products automatically resumed normal operation.

Service was fully restored after the configuration rollback.

Follow-Up

To prevent this situation from recurring, we will:

• Revisit our strategy for maintaining and supporting legacy compute clusters, especially those still hosting customer-facing functionality.
• Ensure no customer-impacting services remain on the legacy cluster, accelerating cleanup and migration.
• Re-establish routine maintenance and monitoring for these clusters until they are officially decommissioned.
• Improve safeguards around configuration rollouts so patches meant for modern infrastructure cannot reach unsupported legacy systems.

Resolved: The incident has been resolved

Monitoring: The configuration was rolled back, and we are seeing functionality return to normal as it takes effect

Identified: We have identified a configuration which we believe to have caused the issue. We are rolling back now to a known good configuration

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: Multiple UiPath services are experiencing outages across multiple regions, we are continuing to investigate the cause.

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe
• UK
• India
• Australia
• Delayed US

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Investigating: We are aware of issues affecting Apps, Autopilot For Everyone, and Conversational Agents across multiple regions. We are investigating and will provide an update when we have assessed the full scope Affected Regions:

• Japan
• US
• Europe

Resolved: We are pleased to confirm that the issue caused by our DNS provider has been fully mitigated. All UiPath cloud services, including the Support Portal, have been restored and are operating normally.

Our teams will continue to monitor performance closely.

Thank you for your patience and understanding throughout this incident.

Monitoring: Our DNS provider, has implemented a fix for the issue that caused a global service disruption. We are already seeing recovery across UiPath cloud services, including the Support Portal.

Our teams continue to closely monitor system performance to ensure full restoration. Some services may take additional time to stabilize as the fix propagates globally.

Thank you for your patience and understanding while this incident was addressed. We will provide a final update once all services are fully confirmed as operational.

Identified: We are aware of a global outage affecting UiPath services due to an issue with our DNS provider. As a result, you may experience disruptions when accessing UiPath Cloud services including our Support Portal, which is currently impacted by this DNS outage. Our engineering and infrastructure teams are actively working with provider to restore services as quickly as possible. We are monitoring the situation continuously and will share updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work to resolve this issue.

Identified: UiPath is facing outage globally due to our DNS provider facing issues.