UiPath Status

Postmortem: ## Customer Impact

On February 4, 2026, at 20:28 UTC, the Marketplace platform experienced a brief period of unavailability across all regions. During this time, customers may have encountered request timeouts and were unable to access the service. The issue was transient and was fully resolved following mitigation actions.

Root Cause

The incident was triggered by an unexpected surge in incoming traffic. Although the platform is designed to scale automatically in response to increased load, a failure occurred during the autoscaling process that prevented the application from scaling quickly enough to handle the traffic volume. As a result, existing instances became saturated, leading to request timeouts and temporary service disruption.

Detection

The issue was detected through high-severity internal monitoring alerts, which indicated elevated error rates and instance saturation.

Response

Upon detection, the engineering team provisioned additional capacity, restoring service availability. The Marketplace platform returned to normal operation shortly thereafter, with all systems functioning as expected.

Follow-Up

To prevent similar incidents in the future, we will:

• Enhance traffic pattern detection rules to better anticipate rapid increases in demand and trigger scaling events earlier.
• Review and strengthen autoscaling reliability safeguards to ensure scaling actions complete successfully under peak conditions.

These actions are intended to improve platform resilience and reduce recovery time during periods of unusually high traffic.

Postmortem: Customer Impact

On January 29, 2026, at 6:40 PM UTC, the Marketplace platform experienced a brief period of unavailability across all regions. During this window, customers may have encountered request timeouts and were unable to access the service. The issue was transient and fully resolved once mitigation actions were applied.

Root Cause

The incident was triggered by an unexpected surge in incoming traffic. While the platform is designed to scale automatically under increased load, a failure occurred during the autoscaling process, preventing the application from scaling up in time to handle the traffic volume. As a result, existing instances became saturated, leading to request timeouts.

Detection

The issue was identified through high severity internal alerts.

Response

Our engineering team provisioned additional capacity, which successfully restored service availability. The Marketplace platform returned to normal operation shortly thereafter, with all systems functioning as expected.

Follow-Up

To prevent similar incidents in the future, we will:

• Review and adjust autoscaling configuration to ensure more reliable scale-out behavior under sudden traffic spikes
• Improve traffic pattern detection rules to better anticipate rapid increases in demand and trigger scaling earlier

These actions aim to increase platform resilience and reduce recovery time during periods of unusually high traffic.

Resolved: The incident has been resolved, and our monitoring systems confirm that marketplace website operating normally.

Monitoring: Marketplace team has applied the fix and we are currently monitoring.

Investigating: We are currently investigating an issue causing degraded performance and timeouts on the marketplace website.

Resolved: The issue was caused by a configuration error introduced during database maintenance. A corrective code rollout was done, which has fully mitigated the problem.

Investigating: Due to the recent Database maintenance activity, we have started seeing connection creation failures specifically in the Singapore region. Our team is actively investigating the issue.

Resolved: The issue has been mitigated, but customers may continue to experience intermittent ingestion delays until our cloud service provider provides a full resolution.

Monitoring: This issue has been mitigated but the team is still investigating with underlying cloud service provider and will look to provide more information once available.

Identified: Our investigation shows that the issue is related to our cloud service provider. We have escalated this with them and are actively monitoring progress, the resolution may take some time. We will share updates as soon as we have more definitive information

Investigating: We are investigating an issue causing delayed ingestion of Queue Item data in Insights for customers in the US region.