UiPath Status

Resolved: The upstream dependency issue has been fully resolved. All Customer Portal services have been restored and are operating normally.

We apologize for any inconvenience caused. Thank you for your patience.

Monitoring: System recovery is in progress and Customer Portal features are now operational  We are currently monitoring system stability and conducting final verification before confirming  full resolution.

Investigating: The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

Investigating: We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

• Customer Support Infrastructure
• Viewing existing support case details and email replies
• Account/Company data loading
• Self-registration case status checks
• File downloads linked to support cases

What's working:

• Authentication and login
• Non-support dependent features (Knowledge Base, Community, etc.)

Root cause: An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.

Next steps: Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.

We will provide updates as the situation evolves.

Postmortem: ## Customer Impact

Between March 10, 2026, 10:15 UTC - 13:36 UTC, Data Fabric customers in Europe experienced increased latency and intermittent failures on DataFabric requests across consumption surfaces (Automation Cloud UI and Workflow Activities). During this period, some customers were unable to load Data Fabric UI pages or successfully run workflow activities— affected requests frequently timed out or were canceled by the client (observed as HttpClient timeouts / TaskCanceledException). No durable impact was introduced.

Root Cause

• A large-scale background maintenance job in the Europe ring temporarily increased demand on the database, slowing responses.
• At the same time, a deployment and the resulting transient increase in user requests exposed that a subset of service instances did not have enough capacity to absorb the increased, sustained load.
• The combination of slower database responses and insufficient transient capacity increased the time requests remained open and caused more work to accumulate on active service instances, which further degraded performance. This resulted in worsening performance and intermittent failures for some customers.

Detection

The issue was first detected by a customer report— and automated alerts were subsequently triggered.

Response

Upon receiving the report, the team immediately triaged the issue and identified elevated dependency latency and unhealthy runtime instances.

Around 10:52 UTC, we received the customer report, engaged, and started investigating the issue. We initiated a rollback of the recent deployment at around 12:29 UTC and increased runtime capacity as an stabilizing measure to curb customer impact. These steps together returned the service to a healthy state by 13:36 UTC.

Follow-Up

• Review and align service instance resource allocations across regions so instances have sufficient headroom for transient load.
• Improve operational observability to capture runtime diagnostics and memory/health signals earlier.
• Add proactive alerts for sustained high resource usage and service restarts.
• Implement operational guardrails for background jobs to prevent database overload/pressure.

Resolved: The issue has been resolved. The system has remained stable during the monitoring period.

Monitoring: A fix has been deployed and the service is recovering. Current status: We are monitoring the system to ensure stability and full recovery. Further updates will be shared soon

Investigating: We are currently investigating reports of an issue in DataFabric in the Europe region.

Impact: Customers using Data Fabric in the EU Production Automation Cloud may experience intermittent degraded performance and failed requests

Our teams are actively working to identify the cause and assess the scope of the issue. Further updates will be shared as soon as more information becomes available.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Monitoring: The fix has been deployed and services have been restored. We will continue to monitor system stability before marking the incident as resolved.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The issue has been resolved. The fix has been fully deployed across all regions, and our monitoring systems confirm that services are operating normally.

Monitoring: The fix has been rolled out to all regions. We will continue monitoring the incident through our monitoring systems for some time before marking it as resolved.

Monitoring: The fix has been rolled out to the following regions: Australia, Canada, India, US, UK, and EU, and has been verified.

We are continuing deployment and verification in the remaining regions.

Identified: The deployment is currently in progress. We will share the next update as soon as more information becomes available

Identified: We have deployed the fix in the lower environments and verified that it is working as expected. We are currently in the process of deploying the fix to the production environments. We will provide the next update shortly

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Investigating: We are investigating reports of an outage impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The fix has been deployed and service has been restored

Monitoring: A fix has been deployed to address the issue. We are actively monitoring the environment to confirm full service restoration.

Investigating: Our team is making progress in identifying the root cause and is actively working diligently to mitigate the issue. No action is required from customers at this time.

Investigating: We are currently investigating degraded performance affecting IXP in the US region.

Affected functionality:

• Automations utilizing IXP may experience increased latency
• Some requests may return HTTP 503 errors

Next steps: Our team is actively investigating the root cause and working to restore full service. No action is required from customers at this time.

Resolved: The upstream dependency issue has been fully resolved. All Customer Portal services have been restored and are operating normally.

We apologize for any inconvenience caused. Thank you for your patience.

Monitoring: System recovery is in progress and Customer Portal features are now operational  We are currently monitoring system stability and conducting final verification before confirming  full resolution.

Investigating: The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

Investigating: We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

• Customer Support Infrastructure
• Viewing existing support case details and email replies
• Account/Company data loading
• Self-registration case status checks
• File downloads linked to support cases

What's working:

• Authentication and login
• Non-support dependent features (Knowledge Base, Community, etc.)

Root cause: An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.

Next steps: Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.

We will provide updates as the situation evolves.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating an issue impacting Studio Web in the US region. Further updates will be provided shortly.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The issue has been resolved. The fix has been fully deployed across all regions, and our monitoring systems confirm that services are operating normally.

Monitoring: The fix has been rolled out to all regions. We will continue monitoring the incident through our monitoring systems for some time before marking it as resolved.

Monitoring: The fix has been rolled out to the following regions: Australia, Canada, India, US, UK, and EU, and has been verified.

We are continuing deployment and verification in the remaining regions.

Identified: The deployment is currently in progress. We will share the next update as soon as more information becomes available

Identified: We have deployed the fix in the lower environments and verified that it is working as expected. We are currently in the process of deploying the fix to the production environments. We will provide the next update shortly

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Investigating: We are investigating reports of an outage impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Monitoring: The fix has been deployed and services have been restored. We will continue to monitor system stability before marking the incident as resolved.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The upstream dependency issue has been fully resolved. All Customer Portal services have been restored and are operating normally.

We apologize for any inconvenience caused. Thank you for your patience.

Monitoring: System recovery is in progress and Customer Portal features are now operational  We are currently monitoring system stability and conducting final verification before confirming  full resolution.

Investigating: The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

Investigating: We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

• Customer Support Infrastructure
• Viewing existing support case details and email replies
• Account/Company data loading
• Self-registration case status checks
• File downloads linked to support cases

What's working:

• Authentication and login
• Non-support dependent features (Knowledge Base, Community, etc.)

Root cause: An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.

Next steps: Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.

We will provide updates as the situation evolves.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The issue has been resolved. The fix has been fully deployed across all regions, and our monitoring systems confirm that services are operating normally.

Monitoring: The fix has been rolled out to all regions. We will continue monitoring the incident through our monitoring systems for some time before marking it as resolved.

Monitoring: The fix has been rolled out to the following regions: Australia, Canada, India, US, UK, and EU, and has been verified.

We are continuing deployment and verification in the remaining regions.

Identified: The deployment is currently in progress. We will share the next update as soon as more information becomes available

Identified: We have deployed the fix in the lower environments and verified that it is working as expected. We are currently in the process of deploying the fix to the production environments. We will provide the next update shortly

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Investigating: We are investigating reports of an outage impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Monitoring: The fix has been deployed and services have been restored. We will continue to monitor system stability before marking the incident as resolved.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The upstream dependency issue has been fully resolved. All Customer Portal services have been restored and are operating normally.

We apologize for any inconvenience caused. Thank you for your patience.

Monitoring: System recovery is in progress and Customer Portal features are now operational  We are currently monitoring system stability and conducting final verification before confirming  full resolution.

Investigating: The upstream provider has identified the root cause of the disruption and is actively deploying a fix across affected instances We are seeing gradual improvement in Customer Portal functionality.

Investigating: We are experiencing degraded service on Customer Portal affecting multiple support-related features.

Affected functionality:

• Customer Support Infrastructure
• Viewing existing support case details and email replies
• Account/Company data loading
• Self-registration case status checks
• File downloads linked to support cases

What's working:

• Authentication and login
• Non-support dependent features (Knowledge Base, Community, etc.)

Root cause: An upstream dependency used by Customer Portal's support Infrastructure is currently experiencing a service disruption.

Next steps: Our team is actively monitoring the situation and working to restore full service as quickly as possible. No action is required from customers at this time.

We will provide updates as the situation evolves.

Resolved: The outage has been resolved and Maestro, Studio Web is fully operational. Impact: No ongoing user impact.

Identified: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web across multiple regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Current Status: We have identified the issue and are currently implementing a fix. Workaround: Clearing the browser cache may temporarily resolve the issue while we work toward a permanent resolution. Next Update: Our teams are actively working on the fix and will share further updates as they become available.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are continuing to investigate reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are continuing to investigate the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Investigating: We are investigating reports of an outage impacting Maestro Agentic Process loading in Studio Web for Maestro in Multiple Regions. Impact: Users may be unable to load the Maestro Agentic Process in Studio Web. Next update: Our teams are working to understand the cause and scope and will share updates as available. Additional notes: We’re seeing a rise in errors when loading the Maestro Agentic Process in Studio Web. Clearing the browser cache may temporarily resolve the issue while we work on a long term fix.

Resolved: The issue has been resolved. The fix has been fully deployed across all regions, and our monitoring systems confirm that services are operating normally.

Monitoring: The fix has been rolled out to all regions. We will continue monitoring the incident through our monitoring systems for some time before marking it as resolved.

Monitoring: The fix has been rolled out to the following regions: Australia, Canada, India, US, UK, and EU, and has been verified.

We are continuing deployment and verification in the remaining regions.

Identified: The deployment is currently in progress. We will share the next update as soon as more information becomes available

Identified: We have deployed the fix in the lower environments and verified that it is working as expected. We are currently in the process of deploying the fix to the production environments. We will provide the next update shortly

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Identified: We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

Investigating: We are investigating reports of an outage impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Monitoring: The fix has been deployed and services have been restored. We will continue to monitor system stability before marking the incident as resolved.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.

Resolved: The issue has been resolved. Our monitoring indicates that services are operating normally, and no further impact has been observed.

Identified: We have identified the cause of the outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions and are working on a fix. Impact: Users may continue to be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our focus is on restoring service as quickly as possible.

Investigating: We are investigating reports of an outage impacting the Web Search tool used in RPA workflows and Agents in Multiple Regions. Impact: Users may be unable to run RPA workflows or deployed/debug Agents that rely on the Web Search tool, which may cause those automations to fail. Next update: Our teams are working to understand the cause and scope and will share updates as available.