UiPath Status

Postmortem: ## Customer Impact

On January 8, 2026, between 09:04 and 11:04 UTC, customers experienced errors and degraded performance when using Document Understanding (DU) generative capabilities in the Europe region. Services were fully restored by 11:35 UTC.

Root Cause

The issue was triggered by the system encountering a spike in requests for unusually large documents, which caused temporary resource exhaustion in the document processing service.

Detection

The issue was detected by the internal alerting system.

Response

Our engineering team identified the issue, restarted affected systems, and confirmed service stability by 11:35 UTC.

Follow-Up

To reduce the likelihood of similar incidents:

• We are enhancing input validation to better handle large document sizes.
• Improvements are being made to system resource management and monitoring.

Resolved: The issue has been resolved, and the service is operating normally. Thank you for your patience.

Monitoring: Issue seems to have been resolved after applying the fix. We will continue to monitor the situation and provide status updates.

Identified: We've identified the root cause of the issue, and we've applied a fix. We will continue to monitor the situation and provide updates.

Investigating: We're investigating an issue with Document Understanding generative capabilities in Europe. We will provide a status update shortly.