UiPath Status

Resolved: The issue has been resolved and the performance of the Front-End Service in Document Understanding has returned to expected levels after degraded performance impacted the UI in the GXP East US Region. Impact: No ongoing user impact.

Investigating: We are investigating degraded performance impacting Front-End Services in Document Understanding across GXP East US Region. Impact: Users may notice timeouts when accessing the UI in GXP US. Next update: Additional updates will be provided as more information becomes available.

Resolved: The issue has been resolved and Agent/Maestro LLM workflow performance has returned to expected levels Impact: No ongoing user impact.

Identified: We have identified that the degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region may be related to a third-party upstream dependency.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are continuing to work with the upstream provider and will share more details as remediation progresses.

Investigating: We are continuing to investigate reports of degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

After applying mitigation steps and monitoring the service, we are still observing latency in some workflows. Our teams are investigating whether an upstream provider may be contributing to the continued latency and will share more details as the investigation progresses.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are continuing to monitor the fix and confirm there is no further impact.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are continuing to monitor the fix for stability and will share more details as needed.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are monitoring the service to confirm continued stability and will share more details as needed.

Identified: We have identified the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may continue to experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are working on a fix and will share more details as remediation progresses.

Investigating: We are investigating reports of degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are working to identify the cause and will share more details as the investigation progresses.

Resolved: The issue has been resolved and Agent/Maestro LLM workflow performance has returned to expected levels Impact: No ongoing user impact.

Identified: We have identified that the degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region may be related to a third-party upstream dependency.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are continuing to work with the upstream provider and will share more details as remediation progresses.

Investigating: We are continuing to investigate reports of degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

After applying mitigation steps and monitoring the service, we are still observing latency in some workflows. Our teams are investigating whether an upstream provider may be contributing to the continued latency and will share more details as the investigation progresses.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are continuing to monitor the fix and confirm there is no further impact.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are continuing to monitor the fix for stability and will share more details as needed.

Monitoring: We have implemented a fix for the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may have experienced delayed or failed Agent/Maestro workflow runs when an LLM step was executed.

Our teams are monitoring the service to confirm continued stability and will share more details as needed.

Identified: We have identified the issue causing degraded performance for Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may continue to experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are working on a fix and will share more details as remediation progresses.

Investigating: We are investigating reports of degraded performance impacting Agent/Maestro workflow runs that make LLM calls for Agents in the US region.

Impact: Users may experience delayed or failed Agent/Maestro workflow runs when an LLM step is executed.

Our teams are working to identify the cause and will share more details as the investigation progresses.

Resolved: All functionality has been restored and the issue is now resolved. Impact: Users should no longer experience issues.

Monitoring: The issue impacting visibility of recent audit log records for AI Trust Layer in the US has been resolved.

The affected aggregation jobs are running successfully, and backfill processing has returned to normal. Audit log ingestion remained healthy throughout the incident.

We will continue to monitor service health. Thank you for your patience.

Identified: The fix remains in place and the affected aggregation jobs are continuing to run successfully.

Impact: Users may still experience delayed visibility of recent records on the AI Trust Layer Audit Log page while the backfill continues. Audit log ingestion remains healthy.

Our teams are continuing to monitor the backfill progress and will share another update once audit log visibility has fully recovered.

Identified: We have applied a fix and are seeing the affected aggregation jobs run successfully again.

Impact: Users may continue to experience delayed visibility of recent records on the AI Trust Layer Audit Log page while processing catches up. Audit log ingestion remains healthy.

Our teams are monitoring the backfill process and will share another update once audit log visibility has fully recovered.

Identified: We have identified the cause of degraded performance impacting visibility of recent audit log records for AI Trust Layer in the US region.

Impact: Users may experience missing or delayed recent records on the AI Trust Layer Audit Log page. Audit log ingestion remains healthy.

Our teams are redeploying the affected service and will continue monitoring recovery. We will share another update as soon as service behavior has stabilized.

Investigating: We are investigating reports of degraded performance impacting visibility of recent audit log records for AI Trust Layer in the US region.

Impact: Users may experience missing or delayed recent records on the AI Trust Layer Audit Log page. Audit log ingestion remains healthy.

Our teams are working to identify the cause and will share more details as the investigation progresses.