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Send Email Connector Degraded Performance

Started 10 Nov 2025 16:19:06 (6 days ago), resolved 11 Nov 2025 11:04:36 (5 days ago)

Major Incident

Resolved

Other

An issue is ongoing since November, 8 2025, 12:04PM BST. US instance users may have noticed the Send Email connector versions 3.0 and below may have appeared to execute successfully, however emails may have not actually been sent. A workaround for this issue is to upgrade to version 4.1 of this connector.

We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

Thank you for your patience and understanding.

Resolved: This incident is resolved, users are now able to receive password reset, new user invites and notification emails.

We also recommend any users still using the older version of Send Email connector to upgrade to the latest version (4.1) as soon as possible.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

11 Nov 2025 11:04:36 (5 days ago)

Monitoring: We are actively monitoring the fix implemented for this issue.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

11 Nov 2025 09:57:54 (5 days ago)

Identified: We are currently awaiting a response from a third-party service to implement a potential solution.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

10 Nov 2025 21:46:01 (6 days ago)

Identified: Our engineering teams have also identified the services involving reset password emails, adding new users emails and notification emails are also affected.

We will be back with more information as soon as possible.

We are very sorry for any inconvenience this incident may cause.

10 Nov 2025 18:24:46 (6 days ago)

Identified: Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

10 Nov 2025 17:21:13 (6 days ago)

Monitoring: An issue is ongoing since November, 8 2025, 12:04PM BST. US instance users may have noticed the Send Email connector versions 3.0 and below may have appeared to execute successfully, however emails may have not actually been sent. A workaround for this issue is to upgrade to version 4.1 of this connector.

We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

Thank you for your patience and understanding.

10 Nov 2025 16:19:06 (6 days ago)

See all updates

Tray.io Outage Survival Guide

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Send Email Connector Degraded Performance

Started 10 Nov 2025 16:19:06 (6 days ago), resolved 11 Nov 2025 11:04:36 (5 days ago)

Major Incident

Resolved

Other

We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

Thank you for your patience and understanding.

Resolved: This incident is resolved, users are now able to receive password reset, new user invites and notification emails.

We also recommend any users still using the older version of Send Email connector to upgrade to the latest version (4.1) as soon as possible.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

11 Nov 2025 11:04:36 (5 days ago)

Monitoring: We are actively monitoring the fix implemented for this issue.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

11 Nov 2025 09:57:54 (5 days ago)

Identified: We are currently awaiting a response from a third-party service to implement a potential solution.

We thank you for your patience and apologise for any inconvenience this incident may have caused.

If you have any questions or concerns, please feel free to reach out to [email protected].

10 Nov 2025 21:46:01 (6 days ago)

Identified: Our engineering teams have also identified the services involving reset password emails, adding new users emails and notification emails are also affected.

We will be back with more information as soon as possible.

We are very sorry for any inconvenience this incident may cause.

10 Nov 2025 18:24:46 (6 days ago)

10 Nov 2025 17:21:13 (6 days ago)

We have identified the issue with connector version 3.0 and below and are currently investigating a potential resolution.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

Thank you for your patience and understanding.

10 Nov 2025 16:19:06 (6 days ago)

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