OutSystems Status

Postmortem: On May 22, 2026, we deployed an update intended to improve internal diagnostics. This update added automatic comments to generated SQL statements. In a specific edge case, where count-based queries were used inside nested SQL statements, these added comments disrupted the structure of the query and caused it to fail. Affected applications returned runtime errors and certain database queries could not complete successfully.
After deploying a fix for this, services were restored and all affected queries are now functioning normally.
We appreciate your patience while this was being resolved and remain committed to continuously improving the stability and reliability of the platform.

Resolved: This incident has been fully resolved, and the Count parameter in advanced SQL queries is now operating as expected. To ensure you benefit from this fix, please make sure you republish the affected application and deploy it to the affected stage if necessary.

Thank you for your patience and understanding while we worked to resolve this matter.

Monitoring: A solution has been applied to resolve this issue. A republish of the application is required to fully apply the fix. We will continue monitoring this situation to ensure full recovery.

Identified: We continue to make progress on the deployment of the fix affecting ODC services.

During the final stages of the rollout and validation process, additional time was required before pipelines could be safely unfrozen and normal operations resumed.

The updated estimated resolution time is now 11:00 UTC on May 25th.

Users may continue to experience intermittent symptoms while mitigation and validation activities remain in progress. We are actively monitoring the situation and will continue to provide updates as additional information becomes available.

Identified: We continue to deploy the fix for the issue affecting ODC and are seeing progress across the impacted services.

Due to additional time required to complete the rollout safely and validate platform stability, the estimated resolution time has been updated to 07:00 UTC on May 23rd.

Users may continue to experience intermittent symptoms while deployment activities are ongoing. We are closely monitoring the situation and will provide further updates as progress continues.

Identified: We have identified the cause of the issue affecting ODC and a fix is currently being deployed. Users may continue to experience symptoms while the update is being implemented. We are monitoring the progress closely and aim to have the issue fully resolved by 00:00 UTC on May 23rd.

Identified: We have identified the cause of an issue affecting the Count parameter in advanced SQL queries.

Customers may experience a runtime error (OS-BERT-60409 – Could not calculate the query count) and application crashes when using the Count parameter in advanced SQL queries.

Additionally, we strongly recommend avoiding any redeployment or republishing of applications that use Advanced SQL in production until the issue is resolved, to prevent any potential unexpected behavior.

Our team is actively working on a solution, and we will provide an update as soon as more details are available.

Postmortem: On May 22, 2026, we deployed an update intended to improve internal diagnostics. This update added automatic comments to generated SQL statements. In a specific edge case, where count-based queries were used inside nested SQL statements, these added comments disrupted the structure of the query and caused it to fail. Affected applications returned runtime errors and certain database queries could not complete successfully.
After deploying a fix for this, services were restored and all affected queries are now functioning normally.
We appreciate your patience while this was being resolved and remain committed to continuously improving the stability and reliability of the platform.

Resolved: This incident has been fully resolved, and the Count parameter in advanced SQL queries is now operating as expected. To ensure you benefit from this fix, please make sure you republish the affected application and deploy it to the affected stage if necessary.

Thank you for your patience and understanding while we worked to resolve this matter.

Monitoring: A solution has been applied to resolve this issue. A republish of the application is required to fully apply the fix. We will continue monitoring this situation to ensure full recovery.

Identified: We continue to make progress on the deployment of the fix affecting ODC services.

During the final stages of the rollout and validation process, additional time was required before pipelines could be safely unfrozen and normal operations resumed.

The updated estimated resolution time is now 11:00 UTC on May 25th.

Users may continue to experience intermittent symptoms while mitigation and validation activities remain in progress. We are actively monitoring the situation and will continue to provide updates as additional information becomes available.

Identified: We continue to deploy the fix for the issue affecting ODC and are seeing progress across the impacted services.

Due to additional time required to complete the rollout safely and validate platform stability, the estimated resolution time has been updated to 07:00 UTC on May 23rd.

Users may continue to experience intermittent symptoms while deployment activities are ongoing. We are closely monitoring the situation and will provide further updates as progress continues.

Identified: We have identified the cause of the issue affecting ODC and a fix is currently being deployed. Users may continue to experience symptoms while the update is being implemented. We are monitoring the progress closely and aim to have the issue fully resolved by 00:00 UTC on May 23rd.

Identified: We have identified the cause of an issue affecting the Count parameter in advanced SQL queries.

Customers may experience a runtime error (OS-BERT-60409 – Could not calculate the query count) and application crashes when using the Count parameter in advanced SQL queries.

Additionally, we strongly recommend avoiding any redeployment or republishing of applications that use Advanced SQL in production until the issue is resolved, to prevent any potential unexpected behavior.

Our team is actively working on a solution, and we will provide an update as soon as more details are available.

Identified: Most affected O11 Cloud customers in the Middle East (Bahrain) region have been mitigated, and overall stability has improved. The AWS outage remains ongoing. We are continuing to actively monitor AWS updates to ensure full service recovery. Further updates will be provided directly to affected users via their individual support tickets. Customers requiring additional assistance are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: We are investigating reports of service disruption affecting O11 Cloud customer in the Middle East (Bahrain) region. We are currently reaching out to impacted customers directly and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are continuing tracking the recovery process of this incident to ensure a complete recovery. Going forward, updates will be delivered directly to affected users through their individual support tickets. Users who require further assistance with this event are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are closely tracking the progress and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) region remain ongoing as cloud infrastructure providers work to restore impacted services. We continue to track the recovery progress and will provide further updates as more information becomes available.

Identified: Recovery efforts are still underway for the Middle East (UAE) as cloud services work to restore one of the affected areas. We are continuing to track the progress and will provide further updates as more information becomes available.

Identified: We are continuing to monitor the recovery of ODC services in the Middle East (UAE) as the underlying infrastructure issues are being addressed. We will provide further updates as soon as more information becomes available.

Identified: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Monitoring: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Identified: Recovery efforts are still being prioritized by AWS for this region, focusing on restoration of the impacted AWS Services. We are closely monitoring the situation and will provide further updates once they become available.

Identified: The cause has been identified as a widespread infrastructure failure in the Middle East (UAE) affecting foundational AWS services. While recovery efforts are underway, ODC and other services in this region will remain unavailable until the underlying infrastructure is fully restored.

We are closely monitoring the situation as it recovers and will provide further information once it becomes available.

Investigating: We are still continuing to monitor the investigation with AWS, as the recovery towards the impaired AWS Middle East (UAE) Region is still ongoing. While there have been significant improvements made so far, the estimated recovery time will take at least another day before power and connectivity can be restored.

Investigating: We continue to follow closely the investigation in partnership with AWS, towards the recovery of the Middle East (UAE) Region. At this point, we are expecting recovery to take at least a day given the significant efforts required. Until then, ODC and other services in this region will continue experiencing a total service outage. We continue to monitor the situation closely and will provide updates as more information becomes available.

Investigating: We are investigating an issue affecting Outsystems Products in the Middle East (UAE) region. This disruption is related to the ongoing AWS service incident reported on March 1st.

Users in this region are currently experiencing a total service outage in ODC, and all services are unavailable. We are monitoring the situation closely and will provide updates as more information becomes available.

Investigating: We are currently investigating this issue.

Monitoring: Our services have been fully restored, and the issue affecting our OutSystems customers has been mitigated. While the ongoing disruption reported by AWS continues, it is not expected to impact our customers at this time. We will continue to closely monitor the situation. If you experience any issues, please contact our Support team.

For updates directly from AWS, please visit: https://health.aws.amazon.com/health/status

Identified: We are continuing to monitor the official AWS status page. At this time, AWS has informed customers that some may experience errors when performing certain network-related actions.

AWS is actively implementing mitigation measures, and recovery is expected within the next few hours.

Identified: AWS Team has identified the cause of the disruption affecting one availability zone in the Middle East (UAE) region. Power was temporarily shut down at the facility as a safety precaution.

Restoration of power and connectivity may take several hours. Other availability zones in the region remain operational.

We will provide further updates as more information becomes available.

Investigating: We are currently experiencing service degradation in the Middle East (UAE) region due to connectivity and power issues within a major cloud provider (AWS).

We are actively monitoring the situation and following updates from the official AWS status page. Our team is closely tracking recovery progress. We will provide further updates as more information becomes available.

Identified: Most affected O11 Cloud customers in the Middle East (Bahrain) region have been mitigated, and overall stability has improved. The AWS outage remains ongoing. We are continuing to actively monitor AWS updates to ensure full service recovery. Further updates will be provided directly to affected users via their individual support tickets. Customers requiring additional assistance are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: We are investigating reports of service disruption affecting O11 Cloud customer in the Middle East (Bahrain) region. We are currently reaching out to impacted customers directly and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are continuing tracking the recovery process of this incident to ensure a complete recovery. Going forward, updates will be delivered directly to affected users through their individual support tickets. Users who require further assistance with this event are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are closely tracking the progress and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) region remain ongoing as cloud infrastructure providers work to restore impacted services. We continue to track the recovery progress and will provide further updates as more information becomes available.

Identified: Recovery efforts are still underway for the Middle East (UAE) as cloud services work to restore one of the affected areas. We are continuing to track the progress and will provide further updates as more information becomes available.

Identified: We are continuing to monitor the recovery of ODC services in the Middle East (UAE) as the underlying infrastructure issues are being addressed. We will provide further updates as soon as more information becomes available.

Identified: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Monitoring: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Identified: Recovery efforts are still being prioritized by AWS for this region, focusing on restoration of the impacted AWS Services. We are closely monitoring the situation and will provide further updates once they become available.

Identified: The cause has been identified as a widespread infrastructure failure in the Middle East (UAE) affecting foundational AWS services. While recovery efforts are underway, ODC and other services in this region will remain unavailable until the underlying infrastructure is fully restored.

We are closely monitoring the situation as it recovers and will provide further information once it becomes available.

Investigating: We are still continuing to monitor the investigation with AWS, as the recovery towards the impaired AWS Middle East (UAE) Region is still ongoing. While there have been significant improvements made so far, the estimated recovery time will take at least another day before power and connectivity can be restored.

Investigating: We continue to follow closely the investigation in partnership with AWS, towards the recovery of the Middle East (UAE) Region. At this point, we are expecting recovery to take at least a day given the significant efforts required. Until then, ODC and other services in this region will continue experiencing a total service outage. We continue to monitor the situation closely and will provide updates as more information becomes available.

Investigating: We are investigating an issue affecting Outsystems Products in the Middle East (UAE) region. This disruption is related to the ongoing AWS service incident reported on March 1st.

Users in this region are currently experiencing a total service outage in ODC, and all services are unavailable. We are monitoring the situation closely and will provide updates as more information becomes available.

Investigating: We are currently investigating this issue.

Monitoring: Our services have been fully restored, and the issue affecting our OutSystems customers has been mitigated. While the ongoing disruption reported by AWS continues, it is not expected to impact our customers at this time. We will continue to closely monitor the situation. If you experience any issues, please contact our Support team.

For updates directly from AWS, please visit: https://health.aws.amazon.com/health/status

Identified: We are continuing to monitor the official AWS status page. At this time, AWS has informed customers that some may experience errors when performing certain network-related actions.

AWS is actively implementing mitigation measures, and recovery is expected within the next few hours.

Identified: AWS Team has identified the cause of the disruption affecting one availability zone in the Middle East (UAE) region. Power was temporarily shut down at the facility as a safety precaution.

Restoration of power and connectivity may take several hours. Other availability zones in the region remain operational.

We will provide further updates as more information becomes available.

Investigating: We are currently experiencing service degradation in the Middle East (UAE) region due to connectivity and power issues within a major cloud provider (AWS).

We are actively monitoring the situation and following updates from the official AWS status page. Our team is closely tracking recovery progress. We will provide further updates as more information becomes available.

Identified: Most affected O11 Cloud customers in the Middle East (Bahrain) region have been mitigated, and overall stability has improved. The AWS outage remains ongoing. We are continuing to actively monitor AWS updates to ensure full service recovery. Further updates will be provided directly to affected users via their individual support tickets. Customers requiring additional assistance are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: We are investigating reports of service disruption affecting O11 Cloud customer in the Middle East (Bahrain) region. We are currently reaching out to impacted customers directly and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are continuing tracking the recovery process of this incident to ensure a complete recovery. Going forward, updates will be delivered directly to affected users through their individual support tickets. Users who require further assistance with this event are encouraged to contact OutSystems Support by raising a new ticket or following their existing cases through the Support Portal.

Identified: Recovery efforts for the Middle East (UAE) remain ongoing as cloud infrastructure providers work to restore impacted services. ODC organizations remain unavailable while these restoration efforts continue. We are closely tracking the progress and will provide further updates as more information becomes available.

Identified: Recovery efforts for the Middle East (UAE) region remain ongoing as cloud infrastructure providers work to restore impacted services. We continue to track the recovery progress and will provide further updates as more information becomes available.

Identified: Recovery efforts are still underway for the Middle East (UAE) as cloud services work to restore one of the affected areas. We are continuing to track the progress and will provide further updates as more information becomes available.

Identified: We are continuing to monitor the recovery of ODC services in the Middle East (UAE) as the underlying infrastructure issues are being addressed. We will provide further updates as soon as more information becomes available.

Identified: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Monitoring: Update - We are continuing to monitor the progress of recovery efforts in the affected region. We will provide further information as soon as more details become available.

Identified: Recovery efforts are still being prioritized by AWS for this region, focusing on restoration of the impacted AWS Services. We are closely monitoring the situation and will provide further updates once they become available.

Identified: The cause has been identified as a widespread infrastructure failure in the Middle East (UAE) affecting foundational AWS services. While recovery efforts are underway, ODC and other services in this region will remain unavailable until the underlying infrastructure is fully restored.

We are closely monitoring the situation as it recovers and will provide further information once it becomes available.

Investigating: We are still continuing to monitor the investigation with AWS, as the recovery towards the impaired AWS Middle East (UAE) Region is still ongoing. While there have been significant improvements made so far, the estimated recovery time will take at least another day before power and connectivity can be restored.

Investigating: We continue to follow closely the investigation in partnership with AWS, towards the recovery of the Middle East (UAE) Region. At this point, we are expecting recovery to take at least a day given the significant efforts required. Until then, ODC and other services in this region will continue experiencing a total service outage. We continue to monitor the situation closely and will provide updates as more information becomes available.

Investigating: We are investigating an issue affecting Outsystems Products in the Middle East (UAE) region. This disruption is related to the ongoing AWS service incident reported on March 1st.

Users in this region are currently experiencing a total service outage in ODC, and all services are unavailable. We are monitoring the situation closely and will provide updates as more information becomes available.

Investigating: We are currently investigating this issue.

Monitoring: Our services have been fully restored, and the issue affecting our OutSystems customers has been mitigated. While the ongoing disruption reported by AWS continues, it is not expected to impact our customers at this time. We will continue to closely monitor the situation. If you experience any issues, please contact our Support team.

For updates directly from AWS, please visit: https://health.aws.amazon.com/health/status

Identified: We are continuing to monitor the official AWS status page. At this time, AWS has informed customers that some may experience errors when performing certain network-related actions.

AWS is actively implementing mitigation measures, and recovery is expected within the next few hours.

Identified: AWS Team has identified the cause of the disruption affecting one availability zone in the Middle East (UAE) region. Power was temporarily shut down at the facility as a safety precaution.

Restoration of power and connectivity may take several hours. Other availability zones in the region remain operational.

We will provide further updates as more information becomes available.

Investigating: We are currently experiencing service degradation in the Middle East (UAE) region due to connectivity and power issues within a major cloud provider (AWS).

We are actively monitoring the situation and following updates from the official AWS status page. Our team is closely tracking recovery progress. We will provide further updates as more information becomes available.