OutSystems Status

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.

Postmortem: On July 1, 2025, customers from multiple regions, mainly APAC, Europe and the Middle East. experienced difficulties accessing Mentor's Workflow and App Editors, encountering “502 Bad Gateway” errors. The disruption was caused by a routing misconfiguration affecting access to specific Mentor assets in certain regions.
The root cause was promptly identified, and a rollback process was initiated at 14:45 UTC to address the issue. The remediation was successfully completed by 23:05 UTC, and full functionality has been restored for all impacted customers.

Resolved: This incident has been fully resolved and the different services on ODC Portal are now operating as expected. Thank you for your patience.

Identified: Our teams are continuing to implement the bulk reconciliation process to all affected tenants. We are actively monitoring its progress and will provide our next update as soon as new information becomes available.

Identified: We are continuing to work on a fix for this issue.

Identified: Our teams are still progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: Our team has applied manual fixes for the tenants who reported to be affected. We are now progressing with a bulk remediation to ensure that no remaining tenants are impacted. Further updates will be provided as the work advances.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are aware of an issue affecting access to ODC Portal in Europe (Frankfurt) and Asia Pacific (Singapore). Customers may experience 502 errors when trying to access different services on ODC Portal. Mentor and workflow editors are also being affected. We have identified the cause of this issue. Our team is actively working on a solution. We will provide an update once more details are available.

Resolved: We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.

Investigating: We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.