Cloudways Status

Monitoring: Our DigitalOcean Engineering team has implemented mitigation measures to address the issue affecting the DigitalOcean public API and Cloud Control Panel. We are seeing requests succeed, and users should now be able to access the Cloud Control Panel and issue/receive API requests normally.

We are currently monitoring the situation to ensure that the service has returned to normal operation and remains stable. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

Investigating: Our DigitalOcean Engineering team is investigating an issue affecting the DigitalOcean Public API. As a result, customers may experience increased response times for API requests, including actions such as server restarts, disk attachments, and server provisioning.

The team is actively working to identify and resolve the issue. We will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Identified: The mandatory maintenance is still underway. Our engineering team is actively working to complete the activity as quickly as possible. We appreciate your patience and cooperation in this regard.

Identified: We are continuing to work on a fix for this issue.

Identified: We are running a mandatory maintenance activity across a few of our customers’ servers regarding infrastructure stability upgrades. This will require us to restart the servers which will introduce a brief service interruption. We are expecting the Cloudways Platform to remain fully operational during this activity. This is an ongoing activity and we will provide further updates here. Thank you for your trust in Cloudways.

Identified: We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.

Identified: AWS is currently experiencing a power outage affecting two of its three data centers in Bahrain. The remaining center is currently over capacity, leading to widespread service failures. Since backups are hosted in the same region, recovery is dependent on AWS restoring local power and connectivity. We are monitoring the situation 24/7 and will update you the moment services begin to recover.

Identified: Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the Bahrain region, impacting instances hosted in the ME-SOUTH-1 region.

Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

Identified: We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.

Identified: AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.

Investigating: Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region.

Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.

Resolved: This incident has been resolved.

Monitoring: The WP Rocket team has released hotfix version v3.23.2.2, which addresses and resolves the issue. Users experiencing this issue are advised to update to WP Rocket v3.23.2.2. Detailed information regarding this issue is available on the WP Rocket Status Page https://status.wp-rocket.me/.

Thank you for your patience and cooperation as this issue was investigated and resolved.

Identified: We have identified an issue causing fatal errors (500 error) on WordPress applications running WordPress 7.1 alongside the WP Rocket plugin.

The WP Rocket team has confirmed the issue and is actively working on a resolution. You can monitor their progress and view real-time updates directly on the official WP Rocket Status Page available on this link https://status.wp-rocket.me/.

We sincerely apologize for any disruption this may cause and appreciate your patience while a fix is being deployed.