Cloudways Status

Identified: We have identified that few of our backend operations are being affected due to an upstream provider outage. Our team is in continuous coordination with their team to monitor the situation. We are reviewing this further and will update as soon as the provider infrastructure is stable.

Investigating: We are investigating an ongoing issue affecting backend operations that may lead to temporary performance degradation and issues with server visibility on accessing Cloudways platform. Our team is actively investigating the issue and will prioritize the fix as soon as it is identified. We apologize for the inconvenience and appreciate your patience on this matter.

Identified: We have identified an issue with our support Chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support.

We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.

Monitoring: The issue has been identified and a fix has been implemented. We are continuing to monitor the service to ensure stability.

Investigating: We’re currently experiencing connectivity issues with Elastic Email, which are affecting email sending and domain verification. Our team is actively working with the Elastic Email support team to resolve the problem as quickly as possible. We’ll keep you updated with any progress. We apologize for the inconvenience and appreciate your patience while we work on this.