TapClicks Status

Identified: The team is finalizing the logic to clean up problematic rows tonight. Once complete, we will be triggering data reloads that will run for part of the day on Wednesday. We will provide other updates as they become available. Thanks for your patience as we resolve this.

Identified: We have identified an issue affecting some Smart Connectors with sub-level data views. The issue is causing:

• Slower than usual data loads
• Inaccurate results in some cases, due to duplicate or additional rows being created

Smart Connectors with a single-level data view (no additional views configured) are not impacted.

Our engineering team has identified the root cause and is currently deploying a fix. After the fix is in place, we will also:

• Clean up the problematic rows
• Re-load the affected data to ensure accuracy

We will continue to provide updates as remediation progresses.

If you have questions or need assistance, please reach out to [email protected]

Identified: Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.