TapClicks Status

Identified: Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Resolved: X Ads have restored their API over the weekend and after monitoring, we can confirm a majority of customers fetches have been successfully completing.

We will close this incident as the connection now appears to be stable. If you are still facing issues with the X Ads connection, please reach out to support.

Thank you, The TapClicks Team

Identified: Description: Tapclicks is currently experiencing an outage with the X (formerly Twitter) Ads Connector. This issue is due to an external service disruption on X Ads' side, which is impacting our ability to retrieve new advertising data via their API.

Impact:

New data from X Ads is currently unavailable in Tapclicks.

Previously imported data remains intact and accessible.

Next Steps: We are monitoring the situation and awaiting further updates from X. We will provide additional information as it becomes available.

Thank you for your patience and understanding.