TapClicks status is Operational

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TapClicks TapAnalytics/TapReports

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Active Incidents

Facebook Ads Spend Data Discrepancy
Started 23 Oct 2024 15:54:49 (8 months ago), still ongoing
Incident without Impact
Identified
TapAnalytics/TapReports

Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Recently Resolved Incidents

Simpli.fi data delays for some customers
Started 5 Jun 2025 14:04:48 (13 days ago), resolved 13 Jun 2025 15:31:28 (5 days ago)
Incident without Impact
Resolved
TapAnalytics/TapReports

A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard.

Our team is actively working on resolving the issue and we will provide updates as they become available.

We apologize for the inconvenience.

TapClicks Outage Survival Guide

A step-by-step guide to help you survive a TapClicks outage
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    TapClicks Components

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    TapClicks TapAnalytics/TapReports

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    Facebook Ads Spend Data Discrepancy
    Started 23 Oct 2024 15:54:49 (8 months ago), still ongoing
    Incident without Impact
    Identified
    TapAnalytics/TapReports

    Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

    Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

    Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

    For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

    We will continue to monitor the situation and provide updates as soon as more information becomes available.

    Thank you for your patience.

    Simpli.fi data delays for some customers
    Started 5 Jun 2025 14:04:48 (13 days ago), resolved 13 Jun 2025 15:31:28 (5 days ago)
    Incident without Impact
    Resolved
    TapAnalytics/TapReports

    A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard.

    Our team is actively working on resolving the issue and we will provide updates as they become available.

    We apologize for the inconvenience.

    TapClicks TapOrders/TapWorkflow

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