TapClicks Status
Real-time updates of TapClicks issues and outages
TapClicks status is Partial Outage
TapClicks TapAnalytics/TapReports
TapClicks TapOrders/TapWorkflow
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Active Incidents
TapClicks has recently identified a security incident involving unauthorized access to our environment. Upon discovery, we immediately activated our incident response protocols and engaged leading external cybersecurity experts to assist in a thorough investigation.
Current Status: Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment.
What to Expect: We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority.
For any immediate questions, please contact [email protected]
Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
Recently Resolved Incidents
We encountered technical difficulties with an external vendor overnight, and this has impacted access to data for clients on our Big Data Package, where widgets were not loading. This has been restored, but data that we have loaded earlier today has not been fully synced to the Big Data Package provider yet, so clients on that package may see slightly outdated data on their widgets. We expect this to be resolved within a few hours, and will provide another update then. We apologize for the inconvenience.
TapClicks Outage Survival Guide
TapClicks Components
TapClicks TapAnalytics/TapReports
TapClicks has recently identified a security incident involving unauthorized access to our environment. Upon discovery, we immediately activated our incident response protocols and engaged leading external cybersecurity experts to assist in a thorough investigation.
Current Status: Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment.
What to Expect: We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority.
For any immediate questions, please contact [email protected]
We encountered technical difficulties with an external vendor overnight, and this has impacted access to data for clients on our Big Data Package, where widgets were not loading. This has been restored, but data that we have loaded earlier today has not been fully synced to the Big Data Package provider yet, so clients on that package may see slightly outdated data on their widgets. We expect this to be resolved within a few hours, and will provide another update then. We apologize for the inconvenience.
Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.
Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:
Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.
For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience.
TapClicks TapOrders/TapWorkflow
TapClicks has recently identified a security incident involving unauthorized access to our environment. Upon discovery, we immediately activated our incident response protocols and engaged leading external cybersecurity experts to assist in a thorough investigation.
Current Status: Our team is working diligently to determine the nature and scope of the incident. The investigation is ongoing, and we are taking proactive steps to further secure our systems and protect our environment.
What to Expect: We are committed to providing timely updates as the investigation progresses and additional facts are confirmed. Protecting the integrity of our systems and the trust of our customers remains our highest priority.
For any immediate questions, please contact [email protected]