TapClicks Status

Identified: Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Resolved: No new issues related to the AWS outage on Monday have been identified as part of our monitoring in the last 2 days, so we are now closing this incident. If you experience any further issues or have any questions, please contact our support team at [email protected].

Monitoring: The global AWS outage that was impacting our vendors has been resolved, and all services are operational. We will continue to monitor performance closely. If you experience any further issues, please contact our support team at [email protected].

Investigating: As an update, our team has identified that the following data sources were also impacted. Some of them are already showing signs of improvement and we will monitor throughout the day:

• Amazon Ads
• Marchex
• Reddit Ads
• Twilio
• Viant DSP (Adelphic)
• Smart Connector Email Delivery

Note that other data sources/vendors that rely on AWS infrastructure, such as the Amazon delivery types in Smart Connectors, may also be impacted.

Investigating: The major AWS outage this morning is impacting all our clients on our Big Data Package. We are currently investigating to see if other clients are impacted and will post updates as they become available.

Media reference: https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl