TapClicks Status

Monitoring: Fetches today continue to complete after close monitoring. We are marking the incident for fetch failures as resolved in the meantime.

We are still in the process of working with the new metric fields as an enhancement separately.

Monitoring: Instagram has deprecated the "Impressions" field from the Professional API that was causing recent fetch issues. TapClicks has updated our system to discontinue requests for the impression metric to unblock data fetches for customers. Your historical impressions data that was previously stored within TapClicks will still be accessible in TapClicks but new impression data will no longer be supported by the Instagram API.

We will be working on introducing new fields per Instagram's recent changes.

Identified: We are currently investigating an issue affecting the retrieval of recent metrics from the Instagram API. A recent change made by Instagram appears to be causing interruptions for some users attempting to access this data.

Our team is actively working to adapt to the update. We will provide further updates as more information becomes available.

Thank you for your patience and understanding.

Identified: Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Resolved: Update:

After recent monitoring, we are no longer seeing fetch issues for conversions for our API fetches. If you are still encountering issues, please reach out to [email protected].

Thank you, The TapClicks Team

Monitoring: Update: The Trade Desk Fetches for today has been completing for a majority of our customer post communication with The Trade Desk Team.

We are still in discussions with the TTD team and will continuing to monitor fetches.

Thank you for your patience.

Identified: Issue Summary We are currently experiencing an issue with data ingestion from The Trade Desk connector. Specifically, some Conversions and Data Elements API reports have been disabled on The Trade Desk system side.

The Trade Desk team is actively investigating the root cause.

Impact This impacts users who are connected to The Trade Desk Connectors leveraging these specific reports. Please check the Data Load Status page to see whether your instance is affected. This impacts the ability to fetching new TTD data while previously stored data in TapClicks remains unaffected by this issue.

Next Steps & ETA This issue is vendor-dependent. We've submitted an urgent request to The Trade Desk, who have acknowledged receipt and investigating on their end.

We will share updates as soon as we receive more information from The Trade Desk team.