TapClicks Status

Identified: Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: Update

Fetches are successfully completing today, and we are seeing improvements in the API's performance. While we're still waiting for a confirmation from Google, the fetches are now completing as expected, and there are no ongoing disruptions.

We are continuing to monitor API fetches closely to ensure everything runs smoothly. We will keep you informed of any significant changes or updates.

Thank you for your patience as we work through this. Please feel free to reach out if you encounter any issues.

Investigating: We are currently observing sporadic failures when connecting to Google Services APIs. Other API users are reporting similar issues, and this appears to be a problem on Google’s side.

Impact This may affect TapClicks customers who are pulling data from Google services through our integrations. Customers may experience intermittent disruptions when retrieving or syncing data.

Actions Taken We have reported the issue to Google Support. We are monitoring the situation closely and will update as more information becomes available.

Next Update

We will provide updates as soon as Google shares additional information or the situation stabilizes.