TapClicks status is Operational

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TapClicks TapAnalytics/TapReports

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TapClicks TapOrders/TapWorkflow

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Facebook Ads Spend Data Discrepancy
Started 23 Oct 2024 15:54:49 (3 months ago), still ongoing
Incident without Impact
Identified
TapAnalytics/TapReports

Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience.

Recently Resolved Incidents

Incident Report: Slower Performance Due to DNS Service Issues
Started 10 Jan 2025 23:15:16 (7 days ago), resolved 14 Jan 2025 17:21:34 (3 days ago)
Incident without Impact
Resolved
TapAnalytics/TapReports
TapOrders/TapWorkflow

Monitoring: We are currently experiencing slower-than-usual performance across several services. The issue has been traced to an external DNS service provider experiencing disruptions. Our team has reported the issue to the provider and is actively monitoring their updates.

Impact: Users may notice delays in loading pages, API responses, and other service-related interactions. This issue is affecting multiple regions and may cause intermittent slowdowns.

Next Steps: We have reported the issue to the DNS provider. Our team is closely monitoring the situation for updates and resolution.

Thank you for your patience as we work to resolve this issue.

TapClicks Outage Survival Guide

A step-by-step guide to help you survive a TapClicks outage
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    TapClicks Components

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    TapClicks TapAnalytics/TapReports

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    Facebook Ads Spend Data Discrepancy
    Started 23 Oct 2024 15:54:49 (3 months ago), still ongoing
    Incident without Impact
    Identified
    TapAnalytics/TapReports

    Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector.

    Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause:

    Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team.

    For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/].

    We will continue to monitor the situation and provide updates as soon as more information becomes available.

    Thank you for your patience.

    Incident Report: Slower Performance Due to DNS Service Issues
    Started 10 Jan 2025 23:15:16 (7 days ago), resolved 14 Jan 2025 17:21:34 (3 days ago)
    Incident without Impact
    Resolved
    TapAnalytics/TapReports
    TapOrders/TapWorkflow

    Monitoring: We are currently experiencing slower-than-usual performance across several services. The issue has been traced to an external DNS service provider experiencing disruptions. Our team has reported the issue to the provider and is actively monitoring their updates.

    Impact: Users may notice delays in loading pages, API responses, and other service-related interactions. This issue is affecting multiple regions and may cause intermittent slowdowns.

    Next Steps: We have reported the issue to the DNS provider. Our team is closely monitoring the situation for updates and resolution.

    Thank you for your patience as we work to resolve this issue.

    TapClicks TapOrders/TapWorkflow

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    Incident Report: Slower Performance Due to DNS Service Issues
    Started 10 Jan 2025 23:15:16 (7 days ago), resolved 14 Jan 2025 17:21:34 (3 days ago)
    Incident without Impact
    Resolved
    TapAnalytics/TapReports
    TapOrders/TapWorkflow

    Monitoring: We are currently experiencing slower-than-usual performance across several services. The issue has been traced to an external DNS service provider experiencing disruptions. Our team has reported the issue to the provider and is actively monitoring their updates.

    Impact: Users may notice delays in loading pages, API responses, and other service-related interactions. This issue is affecting multiple regions and may cause intermittent slowdowns.

    Next Steps: We have reported the issue to the DNS provider. Our team is closely monitoring the situation for updates and resolution.

    Thank you for your patience as we work to resolve this issue.

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