Customer.io status is Operational

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Customer.io Data Collection

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Customer.io Data Processing

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Customer.io Message Sending

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Customer.io Management Interface

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Some customers on the US Data Center may experience Message Delays.
Started 18 Jul 2025 10:29:05 (3 days ago), resolved 18 Jul 2025 15:05:20 (2 days ago)
Incident without Impact
Resolved
Message Sending

Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix

Data Ingestion Degradation
Started 18 Jul 2025 03:50:33 (3 days ago), resolved 18 Jul 2025 05:14:03 (3 days ago)
Minor Incident
Resolved
Data Collection
Data Processing

We are currently investigating data ingestion degradation.

User Interface is degraded
Started 17 Jul 2025 19:47:35 (3 days ago), resolved 17 Jul 2025 21:26:38 (3 days ago)
Minor Incident
Resolved
Management Interface

Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.

Customer.io Outage Survival Guide

A step-by-step guide to help you survive a Customer.io outage
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    Customer.io Components

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    Customer.io Javascript Tracker

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    Customer.io Data Collection

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    Data Ingestion Degradation
    Started 18 Jul 2025 03:50:33 (3 days ago), resolved 18 Jul 2025 05:14:03 (3 days ago)
    Minor Incident
    Resolved
    Data Collection
    Data Processing

    We are currently investigating data ingestion degradation.

    Customer.io Data Processing

    Mon 14
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    Data Ingestion Degradation
    Started 18 Jul 2025 03:50:33 (3 days ago), resolved 18 Jul 2025 05:14:03 (3 days ago)
    Minor Incident
    Resolved
    Data Collection
    Data Processing

    We are currently investigating data ingestion degradation.

    Customer.io Message Sending

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    Some customers on the US Data Center may experience Message Delays.
    Started 18 Jul 2025 10:29:05 (3 days ago), resolved 18 Jul 2025 15:05:20 (2 days ago)
    Incident without Impact
    Resolved
    Message Sending

    Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix

    Customer.io Management Interface

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    User Interface is degraded
    Started 17 Jul 2025 19:47:35 (3 days ago), resolved 17 Jul 2025 21:26:38 (3 days ago)
    Minor Incident
    Resolved
    Management Interface

    Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.

    Customer.io Knowledge Base

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    Customer.io Third-Party Services

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    Drag and drop email composer
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    Email Composer Image Uploads
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