Customer.io Status

Resolved: Backlog of data has been successfully processed. Services are operational.

Monitoring: Issue has been identified and remediated. We will continue to monitor to ensure processing has recovered.

Investigating: We have identified that data collection is fine. Data processing is still experiencing degradation. Investigation is continuing.

Investigating: We are currently investigating data ingestion degradation.

Resolved: Backlog of data has been successfully processed. Services are operational.

Monitoring: Issue has been identified and remediated. We will continue to monitor to ensure processing has recovered.

Investigating: We have identified that data collection is fine. Data processing is still experiencing degradation. Investigation is continuing.

Investigating: We are currently investigating data ingestion degradation.

Resolved: This incident has been resolved.

Monitoring: The fix has been deployed, and Message sending is fully restored. The team is monitoring the system.

Identified: The team is still working on a fix.

Identified: Our team is continuing to work on a fix.

Identified: Our team has confirmed that the scope of impact is narrow. We continue to work on a fix.

Identified: Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix

Resolved: The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.

Identified: The team is continuing to work through the issues and has made significant progress to resolution. Some customers would have experienced delays in processing due to this incident, however processing is recovering.

Identified: The team is continuing to work on a resolution for the remaining issues.

Identified: Majority of the issues have been corrected and customers should be experiencing less issues with the user interface. The team is continuing to resolve the remaining issues.

Identified: Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.