Retention Science status is Partial Outage

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Retention Science Data Imports Service

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Active Incidents

Shopify Imports - Service Stopped
Started 17 Oct 2025 19:15:36 (10 days ago), still ongoing
Critical Incident
Identified
Data Imports Service

Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists

Recently Resolved Incidents

No recent incidents

Retention Science Outage Survival Guide

A step-by-step guide to help you survive a Retention Science outage
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    Retention Science Components

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    Retention Science Cortex Application (Main Dashboard)

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    Retention Science Users API

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    Retention Science Smart Blast / Promo Blast Sends API

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    Retention Science Transactional Sends API

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    Retention Science Recommendations API

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    Retention Science Filtering and Segmentation Service

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    Retention Science Data Imports Service

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    Shopify Imports - Service Stopped
    Started 17 Oct 2025 19:15:36 (10 days ago), still ongoing
    Critical Incident
    Identified
    Data Imports Service

    Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists

    Retention Science Campaign Reporting and Analytics API

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    Retention Science Events and Tracking API

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    Retention Science Support

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    Retention Science Template Tools

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    Retention Science Reporting

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    Retention Science SMS

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