Retention Science Status: check for Retention Science outages and issues

Retention Science status is Partial Outage

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Data Imports Service

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

See all 14 Retention Science components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Retention Science outages

Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Sign Up For Free

Active Incidents

Shopify Imports - Service Stopped

Started 17 Oct 2025 19:15:36 (10 days ago), still ongoing

Critical Incident

Identified

Data Imports Service

Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists

See all updates

Recently Resolved Incidents

No recent incidents

Retention Science Outage Survival Guide

A step-by-step guide to help you survive a Retention Science outage

NaN%

Retention Science Components

Retention Science

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Cortex Application (Main Dashboard)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Users API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Smart Blast / Promo Blast Sends API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Transactional Sends API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Recommendations API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Filtering and Segmentation Service

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Data Imports Service

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Shopify Imports - Service Stopped

Started 17 Oct 2025 19:15:36 (10 days ago), still ongoing

Critical Incident

Identified

Data Imports Service

Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists

See all updates

Retention Science Campaign Reporting and Analytics API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Events and Tracking API

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Support

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Template Tools

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Reporting

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science SMS

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Retention Science Alternatives

Wyng

Maropost Marketing Cloud

Braze

NextRoll

Blueshift

Actito

Sendlane

Customer.io

Commonly Used Together

Adjust

Everflow Technologies

Triton Digital Platform

Permutive

Swydo

DialogTech

ironSource

Singular

Opteo

Xandr

Mercos

Tango Card