Togetherpay Status
Real-time updates of Togetherpay issues and outages
Togetherpay status is Operational
Transaction Processing
ProPay Production Environment
Active Incidents
No active incidents
Recently Resolved Incidents
ProPay reported the following:
"An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented."
We will send an update as soon as we have more information from ProPay.
Togetherpay Outage Survival Guide
Togetherpay Components
Togetherpay API - Production
Transaction Processing
ProPay reported the following:
"An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented."
We will send an update as soon as we have more information from ProPay.
Payment Tokenization
File Import Process - External
Merchant Endpoints
Togetherpay Documentation Site
ProPay Production Environment
ProPay reported the following:
"An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented."
We will send an update as soon as we have more information from ProPay.
