Spiceworks Status

Resolved: We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved.

Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections.

Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability.

If you are still experiencing any issues, please let our team know at [email protected].

Monitoring: We have successfully stabilized the Cloud Help Desk. Our teams will be monitoring for any further issues and investigating the root cause. Please submit a ticket via [email protected] if you still encounter excessive latency or timeouts.

Investigating: We're investigating reports of slow performance and timeouts on the Cloud Help Desk. We've confirmed this is a system-side issue and are working on a fix. Updates to follow.