IONOS Cloud Status

Resolved: We are resolving this incident as the underlying cause has been identified and fixed. We are sorry for the inconvenience caused. All our documented support numbers should now work again as expected. https://docs.ionos.com/cloud/support/general-information/contact-information

Investigating: We are currently investigating a routing issue affecting our Cloud Support telephone system. Customers might experience disconnects or calls not being routed correctly.

If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line:

Direct Dial: +49 30 577 00 820

Resolved: As error rates have dropped and no more anomalies are being observed, we are marking this incident as resolved. Our Object Storage team is preparing a Root Cause Analysis that will be published here once it is finalized

Monitoring: We are currently seeing error rates dropping and are monitoring the situation closely.

Identified: Our engineering team has identified a localized resource contention issue on several storage nodes, which is resulting in increased latency for some users. Maintenance is underway across the affected storage cluster to restore optimal performance levels.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating increased error rates for S3 buckets located in eu-central-1

Affected services: Object Storage Location: Location DE/FRA