IONOS Cloud Status

Resolved: All performance metrics have returned to normal operating levels, and we are now marking this incident as resolved. We are in the process of preparing a Root Cause Analysis and will publish it once completed.

Monitoring: Overall latency has returned to expected levels. Requests are now working normally again. We continue to monitor the situation to ensure general stability.

Identified: We can confirm that PUT requests to customer buckets are now functioning normally, with overall latency returning to expected levels. However, latency remains high for bucket listing operations, and we continue actively investigating and addressing this issue to restore full service performance. Our monitoring and system compaction strategies remain in place to ensure stability and optimize performance as we work toward resolution.

Identified: We are actively monitoring disk bandwidth and latency to quickly detect and resolve any recurring issues. We have implemented a strategy to complete necessary system compactions simultaneously across all hosts to ensure optimal performance. These compactions are designed to run independently and efficiently, minimizing any potential impact on service stability.

We have identified that the root cause of past performance issues was related to how our system handled a large volume of customer data deletions.

Identified: We've completed initial fixes on critical parts of the system, and other parts are still being optimized. While our overall service speed has improved, we are still seeing some internal delays that we hope to address with further fine-tuning. We will continue to monitor the situation closely and provide updates.

Identified: We are actively working to resolve an S3 object‑storage latency issue. While customer API response times have improved, we are aiming to restore internal latency to its normal baseline. We are performing system maintenance and continuously monitoring performance to ensure a full resolution. We will keep you informed of our progress.

Identified: We are working to resolve an issue affecting the performance of our S3 Object Storage. Our team has identified a potential solution which has significantly improved response times in our initial tests.

We are currently implementing this solution across our storage systems and are closely monitoring the improvements. We are dedicated to ensuring the best possible experience for our users and will keep you informed of our progress.

Investigating: We are currently addressing a performance degradation within our cloud storage service, specifically impacting metadata operations. This has resulted in elevated latency, which we are actively working to mitigate.

Our engineering teams are investigating the underlying causes, with initial assessments pointing to inefficiencies in our data management layer. We are exploring multiple resolution strategies, including system optimization and potential architectural adjustments, in collaboration with external experts.

While immediate measures are being implemented, a complete resolution is in progress. We are committed to restoring optimal service performance and will provide further updates as our investigation and remediation efforts advance.

Monitoring: We are currently running maintenance to restore the performance of the service. You might still see degraded performance until the maintenance is fully completed,.

Investigating: We are currently investigating an increased number of upload and download errors in the use of our Object Storage in the 'eu-central-3' region.