IONOS Cloud Status

Resolved: We managed to get back to normal capacity, so Support is back to normal availability. Thank you for the patience.

Identified: The situation is still unchanged, so best would be to please reach out via email.

Identified: There may be periods of increased waiting times when calling IONOS Cloud Support by phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Resolved: We have enabled maintenance again in all DCs.

Identified: We were able to reactivate the MK8s maintenances in all clusters in our TXL datacenter

Investigating: Due to exceptionally high demand in two clusters in our TXL and FRA datacenters, we have temporarily paused Managed Kubernetes Automated Maintenance.

To ensure that clusters remain operational without interruption during updates, Automated Maintenance requires temporary cluster "cloning", which increases resource consumption. As most maintenance windows are scheduled to run over the weekend, resource demand peaks sharply during these periods.

To protect cluster stability and prevent service degradation, we have paused maintenance for the affected clusters. Any maintenance scheduled from today onward will not run until we resume.

We know automated Kubernetes maintenance is an important feature of our platform, and we did not take this decision lightly. We are expanding capacity in the affected clusters as a high priority and will update this page as soon as maintenance resumes.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where Buckets and Object Storage Keys are not displayed in the Data Center Designer. It is currently not possible to access, alter, create and delete Buckets and Keys via the Data Center Designer.

Investigating: We are currently investigating increased latency affecting S3 Object Storage in the eu-central-1 region. Some customers may experience slow response times for read and write operations. Our engineering team is actively working on resolving the issue. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Investigating: MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:

• Provision your Playground or Business Edition cluster in another available location, or
• Use MongoDB Enterprise Edition, which remains available in Frankfurt East.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where Buckets and Object Storage Keys are not displayed in the Data Center Designer. It is currently not possible to access, alter, create and delete Buckets and Keys via the Data Center Designer.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Resolved: We have enabled maintenance again in all DCs.

Identified: We were able to reactivate the MK8s maintenances in all clusters in our TXL datacenter

Investigating: Due to exceptionally high demand in two clusters in our TXL and FRA datacenters, we have temporarily paused Managed Kubernetes Automated Maintenance.

To ensure that clusters remain operational without interruption during updates, Automated Maintenance requires temporary cluster "cloning", which increases resource consumption. As most maintenance windows are scheduled to run over the weekend, resource demand peaks sharply during these periods.

To protect cluster stability and prevent service degradation, we have paused maintenance for the affected clusters. Any maintenance scheduled from today onward will not run until we resume.

We know automated Kubernetes maintenance is an important feature of our platform, and we did not take this decision lightly. We are expanding capacity in the affected clusters as a high priority and will update this page as soon as maintenance resumes.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where Buckets and Object Storage Keys are not displayed in the Data Center Designer. It is currently not possible to access, alter, create and delete Buckets and Keys via the Data Center Designer.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where Buckets and Object Storage Keys are not displayed in the Data Center Designer. It is currently not possible to access, alter, create and delete Buckets and Keys via the Data Center Designer.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Currently it's not possible to reserve or handle IP blocks, neither in DCD, nor via API. Our teams are investigating the issue. We will keep you updated.

Identified: We are currently experiencing exceptionally high demand for GPU servers, which has temporarily limited our available capacity. As a result, you may encounter provisioning errors when attempting to create a new GPU server or start an existing one.

What You Can Do

• Try again later: We cannot provide an exact timeline for when capacity will be added. However, we are monitoring the situation closely and will update this status page once substantial free capacity becomes available.
• Provision a smaller GPU server: Because availability fluctuates rapidly, we cannot guarantee which specific sizes are currently open. Attempting to provision a smaller instance may increase your chances of success.
• If you currently have a provisioned and running GPU server, do not shut it down. Due to the low supply, freed resources may be immediately allocated to other customers, and you will likely be unable to restart your server.

Next Steps & Resolution Resolving this resource constraint has high priority. Our teams are working to increase capacity to meet demand as quickly as possible.

We sincerely appreciate your patience and understanding.

Resolved: This incident has been resolved.

Investigating: We are currently investigating an issue where Buckets and Object Storage Keys are not displayed in the Data Center Designer. It is currently not possible to access, alter, create and delete Buckets and Keys via the Data Center Designer.

Investigating: MongoDB Playground and Business Edition clusters are currently not available for provisioning in de/fra/2 (Frankfurt East). This is due to a capacity limitation in that location that prevents these cluster types from being created reliably, and it is expected to persist for the time being. We will update this status page as soon as this limitation is lifted.

As an alternative, you can:

• Provision your Playground or Business Edition cluster in another available location, or
• Use MongoDB Enterprise Edition, which remains available in Frankfurt East.