Siteimprove Status

Resolved: The issue that prevented certain Siteimprove customers from logging in has been resolved.

If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform.

Monitoring: A fix has been implemented.

Customers should now be able to login successfully.

Identified: We’ve found the issue and we’re working on a fix. Thanks for your patience!

Investigating: We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com and my2.siteimprove.com.

Impact:

• Users who are already logged in should not experience disruption unless they log out or their session times out.
• New login attempts may fail.
• Users are seeing the following error message: Authentication failed: SubscriptionAccess could not be built. TraceId: xxxx

Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible.

We apologize for this inconvenience. We'll continue to keep you updated.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating an issue causing delays in Siteimprove’s crawler and linkchecker processing. Sites are successfully entering the queue for scanning; however, some scans are not completing as expected.

This issue appears to be affecting a limited number of customers. Our development team is aware of the behavior and is actively working to restore normal processing.

We will provide updates here as more information becomes available.